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Revolut debit card is declined
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Martin Melka
236
Reputation points
Hi,
I want to sign up for an Azure subscription with my Revolut VISA debit card but I am getting rejected. The error message states
Sorry, we can't accept pre-paid cards. Please try another payment method.
But the card is not pre-paid. It is a regular physical (not virtual!) debit card. What's the catch?
{count} votes
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salob 115 Reputation points2023-03-24T12:05:38.5166667+00:00 I think this is similar to "IBAN Discrimination" https://blog.revolut.com/fighting-against-iban-discrimination/
I don't think 'Try another card' is an acceptable answer, what if individuals do not have an alternative. As the other posters have mentioned this is not a pre-paid card and no different to any other card linked to a valid bank account.
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Yoel Ridgway-Lopez 140 Reputation points2023-04-24T15:30:21.74+00:00 The problem still hasn't been solved. :/ This is actually illegal in the EU on the part of Microsoft. Article 9 of the SEPA Regulation states that companies have to accept all registered banks in the SEPA area.
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Anthony Johnston 16 Reputation points2023-06-13T08:57:26.79+00:00 I have had a support call with MS on this and they said they are working on it - no ETA
Fingers crossed it won't be long -
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Bacavuz 30 Reputation points2023-06-13T10:42:02.18+00:00 Exact same problem here... hoping for a fix soon
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Dariusz Rejdych 80 Reputation points2023-07-12T09:27:23.9+00:00 The issue still persists
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Bair 5 Reputation points2023-08-06T22:58:46.0633333+00:00 Aug'23 - Still persists. Don't rly understand why.
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VikkiVuk 15 Reputation points2023-08-21T16:00:02.17+00:00 Hi, my answer is on the third page but I'd like to ask you to upvote the Revolut request on the feedback forum. The link is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1. Thanks in advance.
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Andreas Nigg 0 Reputation points2023-10-21T08:05:14.35+00:00 Deleted; Wrong comment, sorry.
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Michael 5 Reputation points2023-11-17T18:23:40.1+00:00 This is still an issue in November 2023. Live chat agent was not able to help, and didn't seem aware of the issues with Revolut cards.
This thread suggests that Microsoft should update their BIN database:
https://community.revolut.com/t/cards-bin-lookup-says-debit-but-azure-subscription-says-prepaid/234669As a potential Azure subscriber, this isn't a good look. As others have mentioned I guess I will have to try the competition instead.
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Walter Heck 10 Reputation points2024-01-26T15:29:53.3333333+00:00 This is incredibly frustrating, how can we not use a major bank's VISA card? AWS accepts it no problem, this forces us to choose Amazon over Microsoft.
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amarton 5 Reputation points2024-02-14T17:49:34.9166667+00:00 It is still happening. They lost another possible customer, but probably it does not matter to them too much.
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dan 10 Reputation points2024-02-27T17:50:47.7933333+00:00 Same issue, can't use azure cloud until it's resolved. It claims my card is a prepaid card.
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Massimo Meneghello 0 Reputation points2024-03-06T21:52:31.1933333+00:00 Same issue, I'd really like to use Azure! I just tried to pay with Revolut debit but I can't create an account
I guess I'll move to Google
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Siarhei Kavaleuski 5 Reputation points2024-05-18T13:28:51.6166667+00:00 Still the same issue :\
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Denis Kutin 0 Reputation points2024-06-07T06:09:28.81+00:00 June 2024, no changes:
"Sorry, we can't accept pre-paid cards. Please try another payment method"
And I don't have any other alternatives for the payment. Unless, MS starts to accept Pasmo or Suica :)
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AliReza Sabouri 0 Reputation points2024-07-03T23:09:02.49+00:00 2024 - Revolut also has local IBAN now from my current country and still MS doesn't support it!
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Matheus Pimenta 0 Reputation points2024-08-05T09:45:22.9+00:00 Same issue here. Revolut is a debit card, not prepaid.
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Paulius Maciukevičius 0 Reputation points2024-08-30T17:20:48.7633333+00:00 Look at the comment date of this. The "issue" might as well now be known as a feature.
Pass on this service then. Amazon has no problem with my Revolut card :))))
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Tomi 5 Reputation points2024-09-08T18:19:39.99+00:00 This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.
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Tomasz Francuzik 0 Reputation points2024-09-12T07:20:06.3466667+00:00 It seems to me that Revolut does not provide detailed descriptions of the issued payment cards. You can check the card description based on the first six digits of the card number. Even for Metal cards, not all descriptive data is available. You can verify the card on the website: https://www.bincodes.com/bin-checker/.
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ayoub Elmcherqui 5 Reputation points2023-04-27T17:18:55.69+00:00 -
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Maxim Ivashkov 1 Reputation point2024-08-06T07:29:21.09+00:00 to avoid billing issues when people do not have enough balance on the card.
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Martin Clarke 5 Reputation points2023-06-07T08:32:12.9466667+00:00 Just adding to this that I have enabled Online Payments for the card I am attempting to use and still get this "pre-paid card" declination error message.
This is a farcical problem.
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George 5 Reputation points2023-07-06T12:11:29.2266667+00:00 I'm having the same problem, google accepts the card just fine , maybe I'll just switch over.
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Bryan Hunt 5 Reputation points2023-11-28T09:07:47.5866667+00:00 I had a similar problem, but I already have AWS and GCP subscriptions with my revolut account so I've decided to stay with them. The services are broadly similar across the different cloud providers and you can do windows hosting on both AWS and GCP anyway.
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Alex Leach 15 Reputation points2023-12-29T08:55:32.9966667+00:00 Hi all,
I wanted to let you all know that I think this is fixed now, woohoo! 🙌
I initially raised an issue with the Chat pop-up button on the Azure free sign-up page, then mentioned to the support guy that I am actually a Microsoft Partner and Reseller, but ironically I can't sign up my company for this free service! The support guy agreed that I couldn't sign up for this anywhere else, so referred to the Microsoft Partner Centre Support team, who then referred me again to the Azure Customer Service team. I kept forwarding a link to this page and now, after just two days, I was able to sign up with my UK-based Revolut Business MasterCard debit card.
Hopefully that should work with you guys, too. I've not tried with a Revolut Personal card (don't need to sign up twice, of course!).
Good luck all!
Best wishes,
Alex
Bio IT Consulting Ltd
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Maxim Ivashkov 1 Reputation point
2024-08-06T07:32:01.1766667+00:00 as per today aug 2024 the issue is not solved with revolute business master card. it is of course a debit card as revolute does not support true credit cards (where you can stay red/borrow) What card do you have?
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