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Hello, several users are experiencing problems when using Windows Explorer Windows explorer closes by itself several times a day when not in use, they are on Windows 11 22h2 multisession with 3 VM AVD + FSLOGIX I emptied the explorer cache, repaired Windows, ( sfc /scannow, DISM.exe /Online /Cleanup-image /Restorehealth ) redid a new FSLOGIX profile
Any ideas?
Hi,
Can you please explore diff troubleshooting steps over here and see if it helps, also do you have exclusions for the Antivirus for specific Apps and Folders ? I will suggest you explore that to exclude critical files that are loaded - https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-set-up-overview
Thank you for your feedbackI have no exclusion on the antivirusI will look at the link thank you
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Hello, @Vulquin ! The symptoms you describe might point towards a possible sharing conflict of the profile. Are you enabling read-only or read-write profiles? Have you tried to configure concurrent profile access? Also, have you ensured that FSLogix profile logs are enabled and are there any errors there?
Mine was group policy set to "create" drive mapping vs "update" and would close the explorer window.
EDIT Expand USER CONFIGURATION > PREFERENCES > WINDOWS SETTINGS > DRIVE MAPS
Mine was a group policy set to "create" drive mapping vs "update"
EDIT Expand USER CONFIGURATION > PREFERENCES > WINDOWS SETTINGS > DRIVE MAPS
Hello, @Vulquin !
Why is Windows Explorer closing by itself on Azure Virtual Desktop?
There are a number of reasons for this that make it hard to diagnose over the forums so we may have to look directly at your resources, however I reached out to the Azure Virtual Desktop team and the symptoms you have described (relating to AVD with FSLogix) point towards a possible sharing conflict of the profile itself.
Troubleshooting:
If those don't point towards a cause, then we'll need to look at your resources in order to determine what is happening. Please email the following to AzCommunity@microsoft.com and we'll get back to you promptly:
If you don't receive a response within 24 hours, please reply to the thread so we can investigate.
I hope this has been helpful! Your feedback is important so please take a moment to accept answers.
If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!
thank you for your reply I will check the following points Thank you
I have errors in the FSLOGIX logs
Thank you for following up, @Vulquin ! Would you mind sharing what errors you are seeing in the FSLogix logs?
Hello, thank you for your answers.
the problem came from the network drives mounted via GPO
the GPO was safe to replace and I set it to Update and since then no more disconnection problems.
Thank you again for following up, @Vulquin ! I've upvoted your comment and will repost your answer for additional visibility.
Hello, @Vulquin !
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.
Issue:
Hello, several users are experiencing problems when using Windows Explorer Windows explorer closes by itself several times a day when not in use, they are on Windows 11 22h2 multisession with 3 VM AVD + FSLOGIX I emptied the explorer cache, repaired Windows, ( sfc /scannow, DISM.exe /Online /Cleanup-image /Restorehealth ) redid a new FSLOGIX profile.
Solution (provided by Vulquin):
the problem came from the network drives mounted via GPO the GPO was safe to replace and I set it to Update and since then no more disconnection problems.