"We ran into a problem creating your Channel" error message continually appearing

Question

I have a user who is unable to create Channels in Teams, they are consistently seeing the "We ran into a problem creating your channel" error message and it's unclear why.

Some context below:

• They are an Owner of the Team,
• The settings allow Members to create Private Channels but not Standard Channels (but I tested in my own Team and if they are an Owner this is irrelevant),
• 
• They are not using a name of a Channel previously used,
• The Team has not hit it's Channel limits,
• Other Owners have no issues creating channels.

Any ideas what else I can try?

Answer 1

Hi @Mcintosh, Rebecca

Could you please tell me:

Is the team owner unable to create a standard channel?

Does the Teams web client have the same problem?

Normally, team owners can create any type of channel.

According to your description, the team has reached 30 private channels. At this time, you can no longer add private channels to the team. A team can only create 30 private channels. If you want to continue to create private channels, please delete an existing private channel and recreate it after 30 days.

In addition, any combination of standard and shared channels including up to 30 private channels for a total of 1,000 channels per team.

If your team channel number does not exceed the above limit but you still cannot create a channel, please try using the Teams web client.

If this problem only occurs in the Teams desktop client, try to clear the team cache and update Teams to the latest version (New Teams).

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