Common Area Phone issues

Question

Hello

I am trying to set up a CAP for use in our reception, however the device when logged in does not show the correct screen.

Steps taken;

• Assinged a MS Teams Shared Device licence
• Added to the CAP policy we have
• Assigned a number
• Used an authentication device

Any assistance would be appreciated.

Answer 1

Hi @Sam Molyneux

There are three types of user interfaces on Teams Phone devices:1. User 2. Common Area 3. Meeting. Which interface do you want to use?

The user account is assigned an E5 license. This is a user license, so the device shows the default end-user interface:

In this image, the user account has been assigned a Microsoft Teams Shared Devices license. Common area phones are primarily used for making and receiving phone calls. As such, the dial pad is shown on the display:

This image shows a user account with a Microsoft Teams Rooms license assigned. Teams Rooms licenses are meant to be used in meeting rooms or shared spaces, so the user interface changes to make it easy to join a meeting by showing the calendar view:

Please note After you assign a policy, sign out of the phone and sign back in. It may take up to an hour for a policy assignment to take effect.

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Answer 2

Hi @Sam Molyneux

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

 

Case Title: Common Area Phone issues

 

Issue Symptom: trying to set up a CAP for use in our reception, however the device when logged in does not show the correct screen.

 

Resolution: Ad the device to Intune via Enrolment by adding the Serial Number, it then allowed the device through

 

Thanks for your understanding and support.

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