OneDrive is saying full

Question

Hello

Please i need your help on this issue.

One of my customer OneDrive is saying full of the Microsoft 365 admin center.

My customer said they don’t have up to 1TB of files.

Answer 1

Hi @IniobongNkanga-8038 ,

Thank you for posting in this community.

OneDrive for Business provides up to 1 TB of storage space per user for most subscription plans. However, for subscriptions with at least 5 users, OneDrive for Business provides up to 5 TB of storage space per user.

If your customer's OneDrive is saying it's full but they don't have up to 1 TB of files, it's possible that there are other files taking up space on their OneDrive that they may not be aware of. They can try running a storage report to see what's taking up space on their OneDrive.

1.Open the web version of OneDrive.

2.Click the gear and select OneDrive Settings.

3.Select More Settings > Storage Metrics. Check out their OneDrive storage here.

If they still need more storage space, they can contact their Microsoft 365 administrator to request a storage limit increase.

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Answer 2

Hi @IniobongNkanga-8038,

We have not received a response from you. Anything else I can help, feel free to let me know. We would appreciate it if you would like to share a recent update on your problem.

Also you can find a more real-time view of OneDrive's occupancy in the Admin Center.

1. In the admin center, go to the Reports, and then select Usage.
2. From the dashboard homepage, under Reports, select OneDrive.
3. Interpret the OneDrive usage report

Also, this problem is most likely due to default OneDrive storage space (1024 GB) in the SharePoint admin center. You can modify this limit.

Set the default OneDrive storage space in the SharePoint admin center.

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