Cannot Access Admin Account

Question

Hi

I have an Organization and an Admin account here.

I just pick up my wife from School and when I got back. I have logged out to my Admin account but the users I created using that account are still accessible. Please let me know how can I get back my admin account so I can finish setting up our mailboxes

Answer 1

You may try the domain email address that Microsoft 365 created for you when you signed up with the Business subscription, (for example, user(at)contoso.onmicrosoft.com) using InPrivate/Incognito window with different browsers to directly access the link (https://admin.microsoft.com/) to login Microsoft 365 admin center to check this issue.

If you don't remember that email address/password then I would suggest you contact phone support team they will further assist you from the backend side. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2