Client Check Result in SCCM Console Shows as Failed

Question

In the SCCM console, the summary of a computer shows that the Client Check Result is "Failed".

What might be causing the Client Check Result to indicate "Failed," and how can this issue be resolved? Assistance would be appreciated.

Answer 1

Hi, @Fariaide

Thank you for posting in Microsoft Q&A forum.

The "Failed" Client Check Result in the SCCM console can occur due to several reasons. Here are some potential causes and resolutions:

1. Status Message Issues: If the client has not sent a status message recently, it may be reported as failed. This can happen if a legacy software distribution is being used, or if there are issues with the client that prevent it from completing tasks (e.g., a software inventory not finishing within the timeout period).
2. Client Health Dashboard: The client health dashboard summarizes client health information. If a client has not sent a status message in the last seven days, it may be reported as a failure.
3. Workaround: One workaround is to deploy a dummy legacy package to the affected client. This can generate a constant flow of status messages, updating the timestamp regularly and potentially changing the status to "Success."
4. Monitoring Settings: Ensure that the monitoring settings are configured correctly in the Client Status Settings Properties dialog. This can affect how client statuses are reported.

To resolve the issue, you may want to check the client’s status messages, ensure that the client is active, and consider deploying a dummy package to refresh the status message flow.

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References:

• Some devices are reported as failed on the client health dashboard

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