My personal email address is tied to an ex- company work tenant and I cannot log into Azure as a result

Question

My personal email address is tied to an ex- company work tenant and I cannot log into Azure as a result

Kalin Trifonov 0

Many years ago I worked for a company and I do not remember too many details, but it seems my personal email address got somehow tied it with my company email and associated with that company's Azure tenant.
I have had a Microsoft personal account with my personal email address for a couple of decades now and I am actively using it with a Home 365 plan and everything there works perfectly.
However, about a month ago I tried accessing Azure at portal.azure.com as a private user and when I entered my personal email address it redirected me directly to a branded login page with my old company email and that company tenant and I cannot login there and I cannot choose to login as a private user either so I am stuck.

I cannot even open a Basic Support Request with Azure because it asks me to login and I cannot do that.

I have read a bunch of documents online but nothing seems to help so I need help from Azure support to try and disconnect my personal email from that old work account/tenant.

Any advice or help will be much appreciated.

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Answer 1

Harshitha Eligeti 4,385 Microsoft External Staff Moderator

Hi @Kalin Trifonov •
Thank you for sharing your issue on Microsoft Q&A.
I Understand that your personal email address has been associated with your former company's Azure tenant, and you are unable to access the Azure portal as a private user. To disconnect your personal email from the old work account/tenant.

You may need to have the administrator of your old company's Microsoft Entra (Azure Active Directory) tenant remove your personal email from their organization's directory. If you still have contact with someone from that company, ask them to either remove or deactivate your email as a user in their directory.

If the issue persists and you don't have access to an administrator from your old company, you can try using a different Microsoft account or create a new account. Log in to the Azure portal using this account and create a support request to address the issue.

creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support
Hope this helps. Do let us know if you any further queries.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Best Regards.
Harshitha Eligeti

Harshitha Eligeti 4,385 Reputation points Microsoft External Staff Moderator

2024-11-22T19:33:52.4633333+00:00

Hi @Kalin Trifonov •
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Harshitha Eligeti 4,385 Reputation points Microsoft External Staff Moderator

2024-11-25T16:52:47.4933333+00:00

Hi @Kalin Trifonov •
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Dinesh Viswanathan 0 Reputation points

2025-01-03T11:12:46.43+00:00

Good day, Harshitha.

I have a similar issue and trying to resolve it. I am unable to contact the admin of my previous workplace due to the nature of the organization (too large) and time frame (I resigned a year ago).

Thanks for the suggestions you provided. I tried your recommendation two. Created a new azure subscription, but unable to raise a support ticket because the drop down option requires a subscription for a service. I can't subscribe to another service expecting to cancel another (what if I end up with two). So this option is ruled out.

Option 3: I contacted the phone support. They repeated, that I need to contact the admin of my ex company. No other options. Like asking a dead mans signature to pay the life insurance claim! bordering a scam.

Wonder what happens if I block my credit card payment? will my subscription be automatically cancelled or I end up with additional non payment fee?

Any advice will be much appreciated. Thank you.

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My personal email address is tied to an ex- company work tenant and I cannot log into Azure as a result

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