Unable to view the referenced documents in Knowledge after uploading them to Copilot Studio in the Teams channel.

Question

Unable to view the referenced documents in Knowledge after uploading them to Copilot Studio in the Teams channel.

Samhitha 15

I added a SharePoint resource as one of my knowledge sources. When I test it in the Test Studio, I can see the answer along with the referenced document. However, after publishing it to the Teams channel, the referenced document is not displayed.(I also had access to the document)

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Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-12-23T11:26:17.52+00:00

@Samhitha, Thank you for your inquiry about your Teams app development issue! To assist you better, could you please provide the following details?

Reproduction Steps: Please share the steps you took to encounter the issue.

Documentation Links: Any specific documentation you followed that relates to your problem.

Teams Client Version: What version of the Teams client are you using?

This information will help us better understand the situation and provide a more accurate response.
Akhil Sajeevan 35 Reputation points

2025-01-15T12:10:51.73+00:00

I have also the same question.
I am also not able to open the source document from the teams. but it can be done in copilot studio.
I have a doubt, Is it the problem of adaptive card which contain response only, not handling the source document files through the adaptive card?
Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2025-01-17T08:30:11.5933333+00:00

Thank you for bringing this issue to our attention. We have raised a bug for this. We will let you know once we get any updates from engineering team.
Peter Nyberg Axelsson 0 Reputation points

2025-05-14T11:06:57.53+00:00
I have the same problem with referenced documents as described in this thread.

A clickable document reference list is presented in Copilot Studio BUT NOT in Teams after publishing the agent.

Does anyone has any news around a solution for this issue?

Does anyone raised a ticket to Microsoft around the issue and got any response from them?

3 answers

Your answer

Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2024-12-23T11:26:17.52+00:00

@Samhitha, Thank you for your inquiry about your Teams app development issue! To assist you better, could you please provide the following details?

Reproduction Steps: Please share the steps you took to encounter the issue.

Documentation Links: Any specific documentation you followed that relates to your problem.

Teams Client Version: What version of the Teams client are you using?

This information will help us better understand the situation and provide a more accurate response.
Akhil Sajeevan 35 Reputation points

2025-01-15T12:10:51.73+00:00

I have also the same question.
I am also not able to open the source document from the teams. but it can be done in copilot studio.
I have a doubt, Is it the problem of adaptive card which contain response only, not handling the source document files through the adaptive card?
Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator

2025-01-17T08:30:11.5933333+00:00

Thank you for bringing this issue to our attention. We have raised a bug for this. We will let you know once we get any updates from engineering team.
Peter Nyberg Axelsson 0 Reputation points

2025-05-14T11:06:57.53+00:00

I have the same problem with referenced documents as described in this thread.

A clickable document reference list is presented in Copilot Studio BUT NOT in Teams after publishing the agent.

Does anyone has any news around a solution for this issue?

Does anyone raised a ticket to Microsoft around the issue and got any response from them?

Answer 1

Hello Samhitha,

As per the screenshots provided, it appears that you are unable to view the reference documents in the Teams Copilot chat, although they are visible when testing in Copilot Studio.

To resolve this issue, I would suggest raising a support ticket using the link below. This will allow an assigned engineer from the respective team to investigate and assist in resolving the matter promptly.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Thank you.

If the answer is helpful, please click “Accept Answer” and kindly upvote it. If you have extra questions about this answer, please click “Comment”.

Answer 2

Sanjeev Kumar Verma 0

I have similar issue where I can't open the Citation links provided in response by BOT.

Gloria Albuquerque-MSFT 15 Reputation points Microsoft External Staff

2025-02-13T03:49:35.0533333+00:00

Hello,

To resolve this issue, I would suggest raising a support ticket using the link below. This will allow an assigned engineer from the respective team to investigate and assist in resolving the matter promptly.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Thank you.

If the answer is helpful, please click “Accept Answer” and kindly upvote it. If you have extra questions about this answer, please click “Comment”.

Answer 3

Desaver, Alexander 0

Hello,

same issue here, when can we have a fix for this bug? We can't release it to production without this bug fixed.

Gloria Albuquerque-MSFT 15 Reputation points Microsoft External Staff

2025-03-18T18:30:06.7166667+00:00

Hello,

To resolve this issue, I would suggest raising a support ticket using the link below. This will allow an assigned engineer from the respective team to investigate and assist in resolving the matter promptly.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Thank you.

If the answer is helpful, please click “Accept Answer” and kindly upvote it. If you have extra questions about this answer, please click “Comment”.

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Unable to view the referenced documents in Knowledge after uploading them to Copilot Studio in the Teams channel.

3 answers

Your answer