Stuck in an infinite loop of MFA Action Required

Question

I am the admin of my organization. I was accessing my account and admin centers normally, then I was prompted to add a secondary email (authenticator was already in use). After I submitted the secondary email I got stuck in an infinite loop of these two pages

Answer 1

Hello @jjrbuildingblock.com ,

Thank you for reaching out Microsoft Q&A.

If you are the only admin for the organization I recommend you to reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

 or creating a ticket through a different account:   https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

Hope this helps. Do let us know if you any further queries.

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Answer 2

I have the same issue and looping to the same error, however it only happens in google Chrome and Microsoft Edge is logging in properly. i tried to clear Cache and cookies but still same. BTW what is the APP Password that its asking? it generate a password with the name that we choose, where can i enter that?