Have a problem with accessing UNISA page because of the Authenticator app

Question

I struggling to login on my UNISA profile because I had a problem with my phone and I tried to approve the Authenticator on other devices and I’ve missed so much work and now I have my phone back but it says I have tried too many attempts to login on other devices. Please assist and

Answer 1

Hi @SAMANTHA GQOLOZA , 

Thank you for posting your question in the Microsoft Q&A forum. 

We understand you're locked out of your UNISA profile due to "too many attempts" with the Microsoft Authenticator app, these lockouts are often temporary and automatically expire after a certain period. 

First, please do NOT try logging in again until you've spoken with UNISA's IT, as repeated attempts may extend the lockout period.   Then, please find UNISA's IT Helpdesk/Support Contact Information to ask for support or they can follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 

After UNISA's IT has reset your MFA or unlocked your account, you will likely need to re-register your Authenticator app, please make sure your Microsoft Authenticator is updated to the latest version and readd your account. 

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