How to fix the auto color catagory assigned for shared mailbox members

Question

i have managed one shared mailbox with 15 members , the mailbox have no rules. but the catagory is auto assigned . how to fixed .

Answer 1

Hi @Sasirekha K 

Good day! Welcome to Q&A forum. 

Thank you for the information you provided. I just had a quick follow-up — I was hoping you could clarify whether the auto color categorization is happening in Outlook on the web or in the Outlook desktop app? 

Also, I came across a link that might be somewhat related to this issue, so feel free to take a look in case it’s helpful: Shared Mailbox - Categories Issue - Microsoft Q&A 

If possible, could you also share: 

• A screenshot showing the email with the color category applied 
• A screenshot of your Rules settings in Outlook 

This would really help us better understand what’s going on and assist you more effectively. 

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