Outlook translator have no connection to service

Question

Outlook translator have no connection to service

Jonatan Glaza 26

Hi,

We have a problem with Outlook 2016. When you try to translate a message. We get this error: "The service could not be searched because your computer is not connected to the internet". It's not internet, firewall or even addons I turned everything off and this message is still showing up. What can couse this?

I already did everything they told me at https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_classic-outsub_ofb/outlook-2016-translator-connection-error/da704d39-6158-4d0b-97f7-4865fafe9213 and translator still not working. Is this service still available for Outlook 2016?

1 answer

Your answer

Answer 1

TiNo-T 2,225 Microsoft External Staff Moderator

Dear @Jonatan Glaza

Thank you so much for contacting Microsoft Q&A Support.

Please accept our sincere apologies for the inconvenience caused by the translator issue in Outlook 2016. We truly appreciate the efforts you have already made in attempting to resolve the problem. However, please kindly double check this setting of the translator in Outlook for Windows through this article: Translator in Outlook for Windows - Microsoft Support

If it is not resolved your issue, I kindly suggest that you escalate this matter by submitting a service request through the Microsoft 365 Admin Center for the most efficient help due to the complexity of the issue and the limitations of support available through the Q&A forum:

User's image This will allow our dedicated support engineers who have broader diagnostic tools and permissions to investigate and assist you more effectively.

In the meantime, I can offer two temporary workarounds to help you continue translating content until an upgrade is possible:

Use the Web Version of Outlook:

Go to Outlook on the web.
Open your email and use the built-in translation feature, which is still supported.

Use Microsoft Translator Manually:

Copy the email text.
Visit Microsoft Translator or use the Translator app.
Paste and translate the content.

I hope this information can help you understand the situation and find a suitable solution for your work.

Wish you a pleasant day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Thank you so much for contacting Microsoft Q&A Support.

TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-10T14:03:18.73+00:00

Dear @Jonatan Glaza

I would like to kindly follow up to ask whether the solution I provided has addressed your concern. If not, please feel free to share any additional details so that we can work together to resolve the issue effectively.

If the response was helpful, it’d be great if you could mark it as an answer. This helps others in the community who may be facing similar challenges.

Thank you for your time and understanding.
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-12T10:43:22.04+00:00

Dear @Jonatan Glaza

Just wanted to check in and see if the info I shared earlier helped clear things up for you.

If you’ve got any updates or still need a hand with anything, feel free to reach out, we’re here to help and happy to work through it with you.

And if the response was helpful, it’d be great if you could mark it as an answer. It might help others in the community who are running into the same issue.

Thanks again for your time and cooperation!
Jonatan Glaza 26 Reputation points

2025-06-12T10:58:14.91+00:00

Hi, no we cannot use web version because we use POP3 for our emails. And separate application is also not good solution. I already told my cowokers to use translate.goole.com for temporary workaround. It's strange that this affects all outlook 2016 but not 365. Do they use different service for translation?
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-12T13:14:12.0666667+00:00
Dear @Jonatan Glaza
Thank you for your response to Microsoft Q&A Support.

I truly apologize that you still cannot resolve it. However, I am still researching and find an idea that you can try using a Desktop Email Client as a Bridge.

As you mentioned that you use POP3 for your emails, this solution may read your POP3 emails in Outlook Web, even though Outlook Web doesn’t support POP3 directly. Please consider trying it:

Set up your POP3 email in Outlook Desktop.

References:

POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support

For Outlook 2016: Outlook 2016 Windows Manual Setup for POP3 | Tiger Technologies Support Please note that our support is limited to providing guidance based on official Microsoft documentation. Any third-party resources or references shared are intended solely for informational or consultative purposes. Microsoft does not guarantee the accuracy, reliability, or continued availability of third-party content, and we recommend exercising discretion when referring to such materials.

Enable forwarding or rules in that client to automatically send incoming emails to your Outlook.com address: Use rules to automatically forward messages - Microsoft Support

As a forum moderator, I have limitations in testing environment to access internal databases to check the translator issue with Outlook 2016. Moreover, our support channels focus on Microsoft 365 products, so they do not have resources to solve products outside this scope such as Outlook 2016, Word 2016, products 2021, etc. So, I would like to suggest you contact a Reseller (if applicable).

I hope your issue can be resolved soon.

Wish you a pleasant day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-15T23:33:06.0433333+00:00

Dear @Jonatan Glaza

Just following up to see if the info I shared helped out with your issue.

If you’ve got any updates or still need help, feel free to give me a shout, I’m happy to dig into it more with you.

And if everything’s sorted, mark it as an answer. It could be a big help to others who might run into the same thing.

Wish you a pleasant day!
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-18T06:25:21.5966667+00:00

Dear @Jonatan Glaza

Just checking in, did the info I shared help sort things out?

If you’ve got any updates or still need a hand, just give me a shout. Happy to dig in and help out more.

And if everything’s good now, feel free to mark it as the answer so it can help others too!
Wish you all the best!

Share via

Outlook translator have no connection to service

1 answer

Your answer