The button for MS Teams conf call in Outlook is disappeared

Question

Hello there,

My colleague no longer sees the "Teams Meetings, click on the link to start the meeting" text block, etc., usually below the email when he wants to book a meeting.

He also no longer has the Teams button in the "Appointments" section when he books a meeting.

For your information, he uses Outlook Classic, not the "new" one.

Thank you in advance for your replies, and I wish you a pleasant day.

Answer 1

Hi Paul USUBELLI, 

Thank you for reaching out to the Microsoft Q&A forum! I understand your colleague is experiencing an issue where the "Teams Meetings, click on the link to start the meeting" text block is missing from meeting invitations, and the Teams button is no longer appearing in the "Appointments" section when booking meetings in Classic Outlook. 

This can certainly be frustrating, but based on your description, you've already pinpointed some key areas to investigate. Through my research, I've found that these kinds of issues often stem from a couple of common causes: 

• Missing Microsoft Teams License: The most straightforward cause is that the user might not have a Microsoft Teams license assigned. Without this, the Teams meeting functionality won't integrate with Outlook. 
• Teams Meeting Add-in Conflict with Classic Outlook: If you've verified that your colleague does have the "Microsoft Teams" license and the problem still persists, it's highly probable that there's an issue with the Teams Meeting add-in for Classic Outlook. Add-in conflicts are quite common and can lead to unexpected behavior. 

Fortunately, Microsoft has a comprehensive guide specifically for resolving these types of add-in issues. I highly recommend referring to this article: Resolve issues with Teams Meeting add-in for classic Outlook - Microsoft Teams | Microsoft Learn. It details various methods to troubleshoot and resolve problems with the Teams Meeting add-in. 

I hope this helps clarify the situation and guides you toward a solution for your colleague. If you run into any problems or have more questions, please feel free to reply to my answer. 

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