how to change password when code didnt send

Question

Hello
I can not change my password. when I choose the forget password and send message it says that at this time this method is not working.
what should I do?

Answer 1

Hello @hossein Kiapasha,   

Good day! Thank you for posting your valuable question on Microsoft Q&A forum.  

Before I can provide the most accurate solution, could you please confirm the following details: 

• To help you with your password change, could you clarify whether you’ve forgotten your password or if your organization is requiring you to update it? 
• If you've forgotten your password, do you have any alternative sign-in methods available? If so, please try them and let me know if they work.  

• Is the account a personal email (e.g., Outlook.com, Hotmail, Gmail, Yahoo) or a work/school account associated with your organization’s domain? 
• If it’s a work or school account, are you an IT admin or Microsoft 365 admin for your organization? Can you reach out to another admin in your tenant for assistance?  

This information will help me better understand your situation and recommend the best possible solution.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

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Answer 2

Hey there! Nice to meet you!

Based on what you have mentioned: "when I choose the forget password and send message it says that at this time this method is not working." This may be an indication that your account is temporarily blocked from resetting your password due to unusual login behavior.

Kindly try to perform these steps to resolve an account block:

1. Try using different browsers, devices, and network services to reset your password.
2. Wait 24 hours, but please make sure not to reset the password within that timeframe, as this may reset the cooldown.
3. If it doesn't work after 24 hours, try waiting exactly 48 hours before resetting the password again.

Lastly, I highly recommend checking the official Microsoft article regarding account blocks, particularly the "I see a Try another verification method message" tab: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl