Microsoft Learn<>Unexpected error on scheduling exam

Question

I am facing an unexpected error screen, every time where ever I tried to schedule PL-300 certification Exam. I have tried to schedule the exam via Chrome, Microsoft edge, in every browser I am getting same error screen.
Please resolve it as soon as possible

Regards
[Moderator note: personal info removed]

 

Answer 1

Hi @vardan,

Welcome to Microsoft Q&A forum. 

Thank you for reaching out. I understand how inconvenient it can be to encounter an Unexpected Error every time you attempt to schedule your PL‑300 exam.

If the URL on the error page includes s=ERROR_VUE_WIDE_BLOCK, this typically indicates that your Pearson VUE account has been automatically blocked after multiple failed payment attempts.

Since your question is related to Microsoft certifications and exam services, please note that the Microsoft Q&A Forum primarily supports topics such as Office, Teams, and Outlook. We don’t have access to certification or learning‑related systems, so we’re unable to assist directly with issues involving your Microsoft Certification or learning profile.

To fix the issue, please contact Pearson VUE Support and request that they remove the block on your Microsoft exam profile. Once the block is lifted, you should be able to schedule your PL‑300 exam normally again.

For any other Microsoft Certification–related issues, please reach out through Credentials Support.

If your concern specifically involves exam appointments or scheduling, you may also contact our exam delivery partner Pearson VUE Support. 

To submit a support request through Microsoft:

• Sign in to the Microsoft Services Hub. 

   

• Click Continue.
• Fill in your information and select Save.
• Click Services Hub again - the page will automatically populate the required Product Family and Service fields.

 

Thank you for your time and understanding. If you have any other questions or need additional assistance, please feel free to let me know. I’m happy to help.

As other users may search for similar information in the community, your upvote can greatly help others find relevant guidance more quickly.

Thank you for your kindness and for contributing to the forum.

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