Cancel Subscription

steve tapp 0 Reputation points
2026-06-29T17:21:12.85+00:00

I want to Cancel my subscription, opened when I was a Store manager at CVS 3 years ago, and forgot I had this account and it's been charging me for 3 years

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Kai-L 15,100 Reputation points Microsoft External Staff Moderator
    2026-06-29T17:52:48.1033333+00:00

    Dear steve,

    Good day, and thank you for reaching out to the Q&A Forum. I understand that you are looking to cancel a subscription that you had forgotten about and which has been charging you for the past 3 years. As a forum moderator, I am not able to access your billing account or subscription details to review the charge and process the cancellation for you. Our role here is limited to providing general guidance and solutions for users to implement themselves. Before I can guide you to the correct cancellation and refund process, could you please share a few details about the subscription?

    1. What type of subscription this ? For example: Microsoft 365 Personal, Microsoft 365 Family, Microsoft 365 Basic, Copilot Pro, OneDrive storage or another Microsoft subscription
    2. Was the subscription purchased directly from Microsoft, through your company, Apple App Store, Google Play, or another third-party provider?
    3. Are you able to see the subscription here? account.microsoft.com/services
    4. Do you see an option such as “Manage,” “Cancel subscription,” or “Turn on recurring billing”?
    5. Is this connected to a personal Microsoft account or a school/work account?

    In the meantime, you can follow the steps in this article to see if it helps: Cancel your Microsoft subscription | Microsoft Support

    Once you confirm the subscription type and where it was purchased, I will be in a better position to guide you to the correct cancellation process for your specific case. Thank you for your patience and understanding. Looking forward to your reply.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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