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Outlook Email is not syncing with Pixel 10 Outlook app
Using Outlook for Android in business environments for email and scheduling
I tried on my tablet. It gave me the same message "Error: Something went wrong. [5objp]" that I get on my phone.
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Thank you for sharing the error code and the additional information.
Could you please confirm how Outlook on the web behaves on your Windows device? Does it sync correctly like Outlook for Windows, or does it exhibit the same behavior as the Outlook app on your Android device?
Additionally, do you have an Outlook.com account or any other email account that could be added for testing purposes?
I don't know what different happened, but the Outlook on my web browser is now functioning correctly. I still need to get it working on my phone. I have a hotmail: [Moderator note: personal info removed]hotmail.com
Hi @Pastor Chris
May I check whether your additional account is able to sign in to Outlook on Android?
If it is, you may consider signing out of all Microsoft applications and sessions from your My Account page, then signing back in to see whether the same behavior continues.
Before proceeding, I would also recommend checking with your organization's IT administrator so they are aware of the steps being taken and can provide any necessary guidance.
Additionally, based on my research, you may wish to discuss with your IT administrator whether changing the alias associated with your account could be a suitable troubleshooting step. In some cases, this may help refresh account related cache and synchronization information. Since alias changes must be managed through the Microsoft 365 Admin Center, your IT administrator would need to assist with this process.
Please feel free to let me know if there are any updates.
To better understand your situation, may I clarify the following?
If I’ve misunderstood any part of your situation, or if you have further questions or updates, please don’t hesitate to reply.
Thank you for your time, and I look forward to hearing from you soon.
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