Setup - Teams Phone Agent Spam Detection

  • Applies to: Microsoft Teams

Important

Teams Phone Agent is now generally available.

Interested in learning more? Submit a brief Teams Phone & Voice AI Customer Opportunity intake form to explore Teams Phone Agent capabilities, assess organizational fit, and receive guidance on deployment, setup, and configuration.

We want your feedback

Help us improve Teams Phone Agent. Share your feedback on our planning and setup documentation, the Teams admin center experience, Teams Phone Agent features, or tell us about features and improvements you’d like to see.

Caution

Daylight Savings Time changes – Manual changes to auto attendant time zones required by some customers.

On November 1, 2026, Daylight Savings Time will end in North America.

In Canada, the provinces of Alberta, British Columbia, and Manitoba will remain on Daylight Savings Time and will not move the clocks back one hour.

Customers with Teams Phone Agents serving these provinces that have time zone configurations that reference (UTC-7:00) Mountain Time (US & Canada), (UTC-8:00) Pacific Time (US & Canada), or (UTC-05:00) Eastern Time (US & Canada) must be updated as follows:

  • Alberta: Permanently moves to UTC-6:00.

    • Change the auto attendant time zone selection from (UTC-7:00) Mountain Time (US & Canada) to (UTC-6:00) Saskatchewan as DST is not observed in Saskatchewan.

  • British Columbia: Permanently moves to UTC-7:00.

    • Change the auto attendant time zone selection from (UTC-8:00) Pacific Time (US & Canada) to (UTC-7:00) Arizona as DST is not observed in Arizona.

  • Manitoba: Permanently moves to UTC-5:00.

    • Change the auto attendant time zone selection from (UTC-05:00) Eastern Time (US & Canada) to (UTC-05:00) Bogota, Lima, Quito, Rio Branco or (UTC-05:00) Chetumal as DST is not observed in these areas.

In Ontario, the following communities and areas will not turn clocks back and will remain on Central Daylight Time year‑round:

  • Kenora
  • Dryden
  • Fort Frances
  • Sioux Lookout
  • Red Lake
  • Rainy River
  • Other communities west of the 90th meridian that currently follow Central Time and change clocks seasonally

Customers with Teams Phone Agents serving these areas that have time zone configurations that reference (UTC-05:00) Eastern Time (US & Canada) should change the time zone selection to (UTC-05:00) Bogota, Lima, Quito, Rio Branco or (UTC-05:00) Chetumal as DST is not observed in these areas.

This article is for IT pros and Teams administrators who want to configure spam detection for teams phone agent calls.

Planning and licensing review

Planning

Licensing

Known issues

None.

What's new in Teams Phone Agent (last six months)

  • October 21, 2026
  • October 19, 2026
  • October 14, 2026
    • Teams Phone Agent now supports 42 voices, including 33 new ones.
  • September 30, 2026
  • September 29, 2026
  • September 1, 2026
    • Appointments integration with Microsoft Bookings can be configured via PowerShell.
  • August 31, 2026
  • August 17, 2026
    • Automatic Recording for Teams Phone Agent can be configured via PowerShell.
  • August 12, 2026
    • Spam detection can be configured via PowerShell.
    • AI disclaimer customization can be configured via PowerShell.
    • Maximum call length can be configured in PowerShell.
  • July 20, 2026
  • June 15, 2026
    • Entered Frontier Public Preview

Create the spam detection template for Teams Phone Agent

To create a Spam Detection template in the Teams admin center:

  1. Expand Voice.
  2. Select Templates and resources.
  3. Select Templates.
  4. Select Spam Detection as the template type.
  5. Select Add to create a new Spam Detection template.
  6. Enter a Name for the template.
  7. Enter a Description for the template.
  8. Spam detection is enabled by default. Disable spam detection if required.
  9. Select the call routing option when spam is detected:
  • Disconnect - the call is disconnected.
  • Transfer to Operator - the call is transferred to the Operator. If no Operator is configured, the call is disconnected.
  • Redirect Call - redirect the call to:
    • Person in the organization - a person in your organization who can receive voice calls.
    • Voice app - Choose the Auto Attendant or Call Queue when choosing this destination. The call priority can be set when the destination is a Call Queue.
    • Resource account - Choose the resource account associated with the Teams Phone Agent, Auto Attendant or Call Queue when choosing this destination.
    • External phone number - any phone number. See Outbound calling line identification (number).
    • Voicemail - the voice mailbox associated with a Microsoft 365 group that you specify.
      • In Microsoft 365 admin center, enable Let people outside the organization email this team for the Microsoft 365 group that you specify.
  1. Enter any phone numbers that should always be considered as spam in the Inclusion Scope.
  2. Enter any phone numbers that should never be considered as spam in the Exclusion Scope.
  3. Select Save.

Assign the template to the Teams Phone Agent

  1. In the Teams admin center, go to Voice > Auto attendants.
  2. Select the Teams Phone Agent you want to have automatic recording for.
  3. On the Templates tab, scroll to find the Spam Detection section.
  4. Select the spam detection template template from the dropdown.
  5. Select Submit.
  • Last updated on