Walkie Talkie app in Microsoft Teams

The Walkie Talkie app in Teams provides instant push-to-talk (PTT) communication for your team and is available on Android and iOS. Walkie Talkie allows users to connect with their team using the same underlying channels they're members of. Only users who connect to Walkie Talkie in a channel become participants and can communicate with each other by using push-to-talk, one at a time.

With Walkie Talkie in Teams, frontline workers can securely communicate with a familiar PTT experience without needing to carry bulky radios, and Walkie Talkie works anywhere with WiFi or cellular internet connectivity.

Note

Walkie Talkie is currently not available in China.

Deploying Walkie Talkie

Walkie Talkie is supported on Android devices with Google Mobile Services (GMS) and iOS devices.

Enable or disable Walkie Talkie in your organization

Walkie Talkie is enabled by default for all Teams users in your organization. You can turn off or turn on the app at the org level on the Manage apps page in the Microsoft Teams admin center.

  1. In the left navigation of the Teams admin center, go to Teams apps > Manage apps.
  2. In the list of apps, search for the Walkie Talkie app, select it, and then switch the Status toggle to Blocked or Allowed.

Enable or disable Walkie Talkie for specific users in your organization

To allow or block specific users in your organization from using Walkie Talkie, make sure Walkie Talkie is turned on for your organization on the Manage apps page. Then create a custom app permission policy, add it to an app setup policy, and assign it to those users. To learn more, see Manage app permission policies in Teams and Manage app setup policies in Microsoft Teams.

Pin Walkie Talkie to Teams

Use the Tailored frontline app experience to pin Walkie Talkie and other apps to Teams

The tailored frontline app experience in Teams pins the most relevant apps in Teams for users who have an F license. Pinned apps include Walkie Talkie, Shifts, Tasks, and Approvals. By default, this feature is on, giving your frontline workers an out-of-the-box experience that's tailored to their needs.

The apps are pinned to the app bar—the bar on the side of the Teams desktop client and at the bottom of the Teams mobile clients—where users can quickly and easily access them.

To learn more, including how the experience works with app policies that you set, see Tailor Teams apps for your frontline workers.

Use an app setup policy to pin Walkie Talkie to Teams

App setup policies let you customize Teams to pin apps that are most important for your users in your users.

To pin the Walkie Talkie app for your users, you can edit the global (Org-wide default) policy or create and assign a custom app setup policy. To learn more, see Manage app setup policies in Teams.

Screenshot showing adding Walkie Talkie to the pinned apps list in the Add pinned apps pane.

Network documentation

Walkie Talkie in Teams requires internet connectivity. The following network conditions are required for an optimal experience.

Metric Required
Latency (RTT) < 300 ms
Jitter < 30 ms
Packet Loss < 1%

As noted above, the quality of real-time media over an IP network is greatly impacted by the quality of the network connectivity, but especially by the amount of:

  • Latency - The time it takes to get an IP packet from point A to point B on the network. This network propagation delay is essentially tied to physical distance between the two points and the speed of light, including more overhead taken by the various routers in between. Latency is measured as Round-trip Time (RTT).
  • Inter-arrival jitter - The average change in delay between successive packets.
  • Packet loss - Packet loss is often defined as a percentage of packets that are lost in a given window of time. Packet loss directly affects audio quality—from small, individual lost packets that have almost no impact, to back-to-back burst losses that cause complete audio cut-out.

Expected data usage from Walkie Talkie is around 20 Kb/s when sending or receiving audio. When idle, expected data usage from Walkie Talkie is negligible.

Walkie Talkie devices

Frontline workers often need to speak and receive Walkie Talkie calls even when their phones are locked. This experience is possible through specialized devices with a dedicated PTT button.

Headsets

Rugged Android phones

  • Crosscall Core-X4, Core-M5, Action-X5, Core-X5, and Core-T5
    • Manual setup: With Teams installed, go to Settings > Buttons. On the Dedicated button (1 or 2), select Long press, and then choose PTT App. Select the blue wheel next to Custom, and select Teams.
  • Kyocera DuraForce Ultra 5G and DuraSport 5G
    • Manual setup: With Teams installed, go to Settings > Programmable keys. Choose PTT key or Press and hold (depending on the device), and select Teams.
  • Samsung Galaxy XCover Pro, Galaxy XCover 5, Galaxy Tab Active 3
    • Manual setup: With Teams installed, go to Settings > Advanced Features > XCover/Active key. Turn on Control XCover key with app and select Teams.
    • MDM setup
  • Sonim XP8
    • Manual setup: With Teams installed, go to Settings > Programmable Keys. Choose Select PTT Key app, and select Teams.
  • Zebra TC5x, TC7x, TC2x, EC5x, EC30, MC3300, MC9300
    • Manual setup: With Teams installed, the dedicated PTT button (LEFT_TRIGGER_2) works with Walkie Talkie by default.

Note

These devices are not Teams certified. They have been validated to work with Teams Walkie Talkie.

License requirements

Walkie Talkie app is included in all paid licenses of Teams in Office 365 subscriptions. For more information about getting Teams, check out How do I get access to Microsoft Teams?

More information

  • If your frontline worker is using mobile data to communicate via Teams, Walkie Talkie will use the same method.
  • Walkie Talkie should work well in low bandwidth situations, or situations where your smartphone is connected and working. Walkie Talkie won't work when there's no connectivity at all.

To learn more about the end-user experience, see: