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windows11 does not detect external cd dvd drive

when I plug in USB external cd/DVD drive, windows 11 does not detect the device or hardware. drive is: JKNJX External CD DVD Drive, 8 in 1 USB 3.0 and Type-C CD Burner Player Writer with 4 USB Ports and 1 TF/SD Card Slots, Ultra Slim Optical Disk Driver…

Windows for home | Windows 11 | Devices and drivers
asked 2026-04-17T18:11:08.3066667+00:00
Mike M 0 Reputation points
commented 2026-04-21T07:20:41.9+00:00
Emma1-N 6,045 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

unable to login the azure portal

I need to login the azure portal but getting this error what could be the reason and solution for this

Azure | Azure Training
asked 2026-04-21T07:16:10.4133333+00:00
Rohan Singh 0 Reputation points
answered 2026-04-21T07:19:47.7+00:00
Rohan Singh 0 Reputation points
2 answers

PDF not opening from outlook file size is zero bytes

Microsoft Edge | Read PDFs | Windows 11
asked 2026-04-20T07:52:04.5266667+00:00
Chris Thomson 0 Reputation points
commented 2026-04-21T07:19:33.79+00:00
DaveM121 866.5K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

AADSTS500222: The tenant or user does not support native credential recovery

Hi, We're having issues on an External Entra Id: Two identical users, created with the same scheduled job. What we need help confirming: What exact user or tenant conditions cause AADSTS500222 in Entra External ID Native Auth? Is there any known…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-04-15T08:49:37.1766667+00:00
Tobias Andersson 20 Reputation points
accepted 2026-04-21T07:18:00.1166667+00:00
Tobias Andersson 20 Reputation points
2 answers

Need Help. I can't log in to my businesss email account on my mobile Outlook Samsung S26 Ultra (Android 16) due to time out session

On my mobile outlook on device samsung s26 ultra with Android 16, I can't log in into my business account due to time out issue. I already try install, uninstall, use mobile network and also WiFi. All of this method can't solve my problem. It's very…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-04-20T08:39:31.2633333+00:00
Haekal Aufar Amriel 0 Reputation points
commented 2026-04-21T07:16:44.81+00:00
Jayden-P 19,370 Reputation points Microsoft External Staff Moderator
4 answers

Microsoft not working on android

Microsoft is not working on android Outlook says it's optimizing database, word is fetching files, power point & excel are blank, cleared cached on all apps & uninstalled & reinstalled so I don't what is happening

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-04-17T22:32:30.6233333+00:00
Gutierrez Joel (US Stores) 0 Reputation points
commented 2026-04-21T07:15:18.13+00:00
Jayden-P 19,370 Reputation points Microsoft External Staff Moderator
1 answer

Teams cannot send messages

I am currently unable to send messages in Microsoft Teams. Whenever I try to send a message in any chat or channel, it fails to deliver and shows a “Failed to send” error. I have checked my internet connection and restarted the application, but the issue…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-04-21T06:38:03.8833333+00:00
Pankaj Dangar 0 Reputation points
edited an answer 2026-04-21T07:14:45.2233333+00:00
Frederik Seyns 6 Reputation points
2 answers One of the answers was accepted by the question author.

Word android not working

I’ve been experiencing problems with Outlook, and several Office apps on my Samsung device. I’ve already tried to remove and reinstall them, but the issues are still there. It looks like Microsoft apps aren’t functioning correctly on Android. Word is…

Microsoft 365 and Office | Word | For business | Android
asked 2026-04-19T06:07:24.1166667+00:00
Jason 0 Reputation points
commented 2026-04-21T07:13:13.0933333+00:00
Jayden-P 19,370 Reputation points Microsoft External Staff Moderator
0 answers

In Application Insights, under option 'Dashboard for Grafana', How to create sqlserver datasource?

Hi, One Simple Question: In Application Insights, under option 'Dashboard for Grafana', I want to bring some data from sqlserver into Dashboard for Grafana, but I can't find a way to create SQL server data source. Any assistance please. Regards

Azure Monitor
Azure Monitor

An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.

3,944 questions
asked 2026-04-21T06:40:12.2033333+00:00
Jignesh Desai 151 Reputation points
commented 2026-04-21T07:12:02.1133333+00:00
Suchitra Suregaunkar 12,330 Reputation points Microsoft External Staff Moderator
3 answers

Word For Mac Quitting Due to Memory Leak

Word crashes after about 1 day's use, every time. I can see that it is being killed by my Mac due to a memory leak (Activity Monitor shows the memory usage of Word growing steadily from about 500M to 10G at which point my Mac presumably kills it). I…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-06T14:42:27.2366667+00:00
Ben L 0 Reputation points
commented 2026-04-21T07:11:22.9166667+00:00
Ben L 0 Reputation points
1 answer

D365 F&O recurring outbound integration - The remote server returned an error: (403) Forbidden

Hi, we are facing a blocking issue with a recurring integration in D365 F&O production environment. It works fine in all environment but not in production. The first import has throw this error: SysIntegrationActivityBatchTask-run.…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,438 questions
asked 2026-04-21T06:20:22.6966667+00:00
PrasanthPeriyasamyIN-6360 0 Reputation points
commented 2026-04-21T07:10:25.4033333+00:00
Pravallika KV 13,620 Reputation points Microsoft External Staff Moderator
1 answer

Unauthorized charges blocked

I'm getting this error in Drake Tax Software and am unable to get into Drake: Unauthorized charges blocked. Controlled folder access blocked DRAKETA2025 from making changes.

Windows for home | Windows 11 | Security and privacy
asked 2026-04-21T00:03:28.1833333+00:00
David Gadberry 0 Reputation points
answered 2026-04-21T07:09:42.0733333+00:00
Emma1-N 6,045 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Can't make Automation account.

Hi, So I'm trying to make an automation account. I should be able to make an account in these given regions: ["polandcentral","swedencentral","uaenorth","switzerlandnorth","germanywestcentral"]. I…

Azure Automation
Azure Automation

An Azure service that is used to automate, configure, and install updates across hybrid environments.

1,493 questions
asked 2026-04-16T12:10:44.8966667+00:00
Sem van Deventer 20 Reputation points
accepted 2026-04-21T07:09:31.83+00:00
Sem van Deventer 20 Reputation points
2 answers

Microsoft apps freezing up/crashing(Android)

I don't know what started it, but the last few days I've had trouble with some of my Microsoft apps, such as Outlook and Teams. Outlook: sometimes when I open the app, it comes up a blank white screen and nothing happens, but when it does decide to open…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-04-17T02:22:04.5366667+00:00
Ian Rendell 25 Reputation points
commented 2026-04-21T07:08:43.82+00:00
Ian Rendell 25 Reputation points
3 answers

App Service Certificate denied

Hi guys Want to ask my Certificate is going to expired in May 2026, I want to auto renewal, but the certificate now show : Certificate Denied, although in step 2 Verification in detail is success but in the step still not complelete, What should I…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

9,835 questions
asked 2026-04-17T05:10:49.1666667+00:00
Yacobus 0 Reputation points
commented 2026-04-21T07:08:17.93+00:00
Praneeth Maddali 7,975 Reputation points Microsoft External Staff Moderator
1 answer

My Website slowly on microsoft edge

Hello there The problem is that my website related with snipping tools is working perfectly on google chrome and firefox but idk why its working slowly on microsoft edge, Its working that much slowly that sometimes it becomes annoying using my website…

Microsoft Edge | Website issues | Windows 10
asked 2026-02-13T04:47:51.1166667+00:00
shahzain ch 0 Reputation points
commented 2026-04-21T07:07:59.1066667+00:00
Kevin Dalon 0 Reputation points
0 answers

unable to update windows 11 update

this problem occures

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-04-21T07:07:53.4366667+00:00
Pratap Chatterjee 0 Reputation points
1 answer

Unable to access azure foundry agents. On foundry portal as well as from code.

Unable to access azure foundry agents. On foundry portal as well as from code. Gives following error. from code it intermittently works. Unable to access your agents Service temporarily unavailable. Please try again later Trace ID : x Client request…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

28 questions
asked 2026-04-14T09:55:51.9633333+00:00
Saviant IT 0 Reputation points
commented 2026-04-21T07:07:28.57+00:00
Manas Mohanty 16,190 Reputation points Microsoft External Staff Moderator
2 answers

What are the workarounds to cut and paste in "new" Outlook?

There is no Copy & Paste in the new Microsoft Outlook. I have read other forums but that hasn't helped. I do not see a paperclip to attach or a way to search files as described. This is very frustrating as I have a lot of external activity with…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-11-17T17:26:09.9533333+00:00
Cooley, Kimberly 5 Reputation points
commented 2026-04-21T07:07:21.69+00:00
Dougal Whitton 0 Reputation points
1 answer

gamepass bought by mistake

I bought the essential gamepass thinking it was the premium gamepass. i would like a refund. i want to buy the premium gamepass.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-21T07:06:01.89+00:00
Teyla Gamboa 0 Reputation points
answered 2026-04-21T07:06:17.0666667+00:00
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