1,799 questions
2 answers
Microphone will not work even though access is enabled
My microphone will not work, even though the access is enabled. It is saying "No audio device available" and "Please allow access to the microphone", but on the Privacy & security tab under Settings, the Microphone access is On.
Windows for home | Windows 11 | Input and language
asked 2025-12-14T21:37:27.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 42%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Julia Sheriff
0
Reputation points
answered 2025-12-14T22:13:47.78+00:00
Ferdinand Nanalig
26,185
Reputation points
Independent Advisor
2 answers
My account has been locked after trying to change the password - help?
Hi there, I got a new phone and when setting it up I was asked to put my password in for my Hotmail account and it said it was incorrect. I tried to change the password and I have two step authentication. No problem. I get the codes from both. When I…
Outlook | Outlook for mobile | Outlook for iOS | For home
2,109 questions
asked 2025-12-14T21:37:59.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 83%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Angela Silver
0
Reputation points
answered 2025-12-14T22:13:44.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D
23,695
Reputation points
Independent Advisor
1 answer
I am enabling Authenticator app and I cnanot use existing authenticator. How can I setup
I damaged my phone which has working authenticator. Now I got new phone and I am setting up authenticator but it is prompting me to authenticate on authenticator and I do not have working authenticator, How can I setup authenticator again.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,896 questions
asked 2025-12-14T22:12:34.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Singh, Aman
0
Reputation points
answered 2025-12-14T22:12:40.82+00:00
Q&A Assist
1 answer
how resole authenticator issue
The issue is that I removed the Microsoft Authenticator as a second factor from my admin account, and now I’m completely locked out. When I try to sign in, it still asks for a verification code from the Authenticator app. I enter the 6-digit code, but it…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,896 questions
asked 2025-12-14T22:11:06.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 0%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ran
0
Reputation points
answered 2025-12-14T22:11:16.0033333+00:00
Q&A Assist
1 answer
how to login to new business laptop when password is forgotten
I set up a new laptop for my business and must have mistyped my password. I cannot login and there is no option for me to change my password and cannot get into the device
Windows for business | Windows 365 Business
1,653 questions
asked 2025-12-14T22:11:08.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Nancy Canestrari
0
Reputation points
answered 2025-12-14T22:11:14.8966667+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Being charged for a Family 365 subscription, however when i log into my account, no subscription is showing
I have been charged for Microsoft 365 Family however when I log into my account, there are no active subscriptions for that account even though it's the same email address that I am receiving emails for the charge. How do I find out what account it…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
22,755 questions
asked 2025-11-23T04:41:49.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 12%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Amanda Du Ross
20
Reputation points
commented 2025-12-14T22:08:37.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 12%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ruth Snow
0
Reputation points
0 answers
Ultimate List of (American Airlines)®𝟭 𝟴𝟰𝟰 𝟲𝟰𝟯 𝟮𝟴𝟴𝟳 CUSTOMER© SERVICE™ | A Step–by–Step Guide
American Airlines provide help o to American Airlines official website { {Total}}™ { [List]} of American Airlines® CUSTOMER© SERVICE℗ Contact Numbers
Windows development | Windows App SDK
969 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZS%3C/text%3E%3C/svg%3E)
33 answers
2025-12 Security Update (KB5072033) (26200.7462) will not install. Any suggestions?
I've downloaded 2025-12 Security Update (KB5072033) (26200.7462) three times, and each time it fails to install. Any suggestions or is this a problem with the update. My computer is a week old.
Windows for home | Windows 11 | Windows update
13,653 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 70%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 52%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
says I am out of cloud storage, but I am not
I have only used 2 GB of storage and I have 1 TB. Yet, it says I am out of storage.
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
14,318 questions
asked 2025-12-14T22:07:49.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 73%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Bill Whitlock
0
Reputation points
answered 2025-12-14T22:07:57.0266667+00:00
Q&A Assist
1 answer
getting error Could not finish restoring onedrive when trying to restore onedrive
Lost my OneDrive data and trying to restore. When I try the restore, I get an error message: Could not finish restoring OneDrive. How can I get my data back?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
14,318 questions
asked 2025-12-14T20:17:12.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 37%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Stephen Meshover
0
Reputation points
answered 2025-12-14T22:07:33.0633333+00:00
Arlene D
23,695
Reputation points
Independent Advisor
1 answer
How to reinstall Windows 11
I bought Office home 2024, tried to install it, it froze and later I received a message that the product key was no longer valid. Microsoft support is useless, it just display messages, no help, no live person is available. It referred me to so called…
Windows for home | Windows 11 | Accessibility
1,379 questions
asked 2025-12-14T22:00:11.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 75%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Cathy Douglas
0
Reputation points
answered 2025-12-14T22:07:32.1466667+00:00
CrazyKats
13,365
Reputation points
Volunteer Moderator
2 answers
How to refund
I did not authorize this transaction. I have never subscribed to this service. Please investigate and refund the amount. Transaction shows as GOOGLE*SPEAK / TRANSLAT with the same number <Mod remove PII> Moved from: Microsoft Security | Microsoft…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,512 questions
asked 2025-12-13T16:22:13.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 46%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nilufar Dadajonova
0
Reputation points
commented 2025-12-14T22:05:25.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alex_T
3,665
Reputation points Microsoft External Staff
Moderator
1 answer
Windows bothersome indexing after running onedrive
After installing onedrive, I found that windows was indexing my outlook folders. I can't see any need for that. It runs constantly and now I can't use outlook search. I have tried all the ways I know to unlink onedrive and remove my .pst files from the…
Outlook | Windows | Classic Outlook for Windows | For home
29,049 questions
asked 2025-12-14T20:18:36.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 56.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Bill Fetzner
0
Reputation points
answered 2025-12-14T22:04:49.2133333+00:00
Arlene D
23,695
Reputation points
Independent Advisor
1 answer
Adding Phone Number
Need to add a phone number to my account. Original message popped up talking about alias can't be added. Tried again and then got "this verification method can't be added". Im assuming it was locked as I tried a few times. Using the AI…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
48,264 questions
asked 2025-12-14T22:01:32.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
juan rivera
0
Reputation points
answered 2025-12-14T22:01:45.1066667+00:00
Q&A Assist
1 answer
I bought a game, they charged me, but I cannot see the game
I bought a game for my Xbox on the Microsoft store, I see the charge on my credit card but I cannot download the game. Actually they charged me twice for the game, they reimbursed one charge and the other one no. But I still cannot download the game from…
Community Center | Discuss the Q&A site | Site suggestion
Community Center | Discuss the Q&A site | Site suggestion
Recommendations for improving the Microsoft Q&A website
28 questions
asked 2025-12-14T22:00:27.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 97%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Santiago Moreno Franco
0
Reputation points
answered 2025-12-14T22:00:35.6+00:00
Q&A Assist
2 answers
How do I delete files in OneDrive Live?
I teach a class for Outlook online. I had the students email me their PowerPoint presentations, which I downloaded to the OneDrive. Live account. How can I now delete these files, since the class is over and I will never deal with them again? Moved…
Microsoft 365 and Office | OneDrive | For education | Other
Microsoft 365 and Office | OneDrive | For education | Other
A Microsoft file hosting and synchronization service.
168 questions
asked 2025-12-14T19:50:23.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Phyllis Mohr
0
Reputation points
answered 2025-12-14T22:00:13.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 68%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hendrix-C
8,570
Reputation points Microsoft External Staff
Moderator
2 answers
Surface mobile broadband issue on surface pro 7+ LTE Code 43.
I've ran Surface diagnostics tool app, ran and checked for all updates, including drivers. Restarted multiple times after uninstalling the hardware in device manager with no success. This has happened in the past and then randomly comes back on and works…
Surface | Surface Pro | Network
894 questions
asked 2025-12-14T21:43:26.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 74%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tom Swartout
0
Reputation points
answered 2025-12-14T21:59:31.42+00:00
Tom Swartout
0
Reputation points
2 answers
Edge Policy Templates
Hi, Running Windows 11 Pro, 25H2 with the latest updates as a standalone, no domain or school/work account are set. Edge versions 143.0.3650.xx is giving me problems related to cookies, can't keep cookies (login, stored favorites) from a streaming…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,064 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 44%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
1 answer
Someone created an Xbox account with my email address and I can't link it to my account
Long story short. I have had my Hotmail since like 1997. I have O365 and other services through this account. I noticed that when I went to merge or transition my xbox account to my Hotmail account (as I used an old comcast email during the 360 days), I…
Outlook | Web | Outlook.com | Email
6,174 questions
asked 2025-12-14T21:57:46.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 25%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Joshua
0
Reputation points
answered 2025-12-14T21:58:52.8066667+00:00
Q&A Assist
7 answers
How to remove an app shortcut from the Start Menu App List that has been leftover from an uninstall?
I have two instances of the Instagram Application in my Start Menu App list. I cannot find entries for them in the Windows common program folder in the C drive. They were uninstalled from the program list in Control Panel. How can I reset the app list…
Windows for home | Windows 10 | Desktop, Start, and personalization | Start Menu
asked 2025-12-14T01:37:13.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 11%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Luke Kernan
0
Reputation points
commented 2025-12-14T21:57:23.23+00:00
Luke Kernan
0
Reputation points