Guest user receives sign-in error code 530004

Question

Guest user receives sign-in error code 530004

david wrafter 126

I have a Guest user in a resource domain attempting to log into Dynamics 365 with an iPad.
The iPad is enrolled in Intune in the parent domain. When the guest user attempts to log into Dynamics 365 the user receives error message listed in the Active Directory sign logs:
Authentication requirement Multifactor authentication

Sign-in error code 530004

Failure reason AcceptCompliantDevice setting isn't configured for this organization.
The admin needs to configure this setting to allow external users access protected resources.

In the conditional access policy Grant section the 'require device to be marked as compliant' is checked.

In the Azure Active Directory External Identities Cross-tenant access settings, organisational settings the parent domain has been added. In the Trust Settings, the customize settings are enabled Trust multifactor authentication from Azure AD tenants and Trust complaint devices are ticked.

The error message received on the iPad is:

Sorry, you can't access this yet
You can't complete this action because you're trying to access protected resources as an external user in this organisation.

Please contact the admin to allow you to access the protected resources.

App name:Dataverse

Device identifier: Not available

Device platform: macOS

Device state: Unregistered

Has anyone come across this issue?

Shweta Mathur 30,296 Reputation points Microsoft Employee Moderator

2022-09-14T06:32:18.753+00:00

Hi @david wrafter ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

Thanks,
Shweta

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Shweta Mathur 30,296 Reputation points Microsoft Employee Moderator

2022-09-14T06:32:18.753+00:00

Hi @david wrafter ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

Thanks,
Shweta

Answer 1

Jarvis Sun-MSFT 10,231 Microsoft External Staff

Hi @david wrafter Thanks for posting in our Q&A.

This looks like a conditional access related issue, I find a similar case that others have experienced. Please refer to:
https://learn.microsoft.com/en-us/answers/questions/712177/looking-for-information-on-sign-in-error-code-5300.html

For better troubleshooting, it is recommend to escalate and open a support case. Here is the online support link and hope our issue will be resolved as soon as possible.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support

If the response is helpful, please click "Accept Answer" and upvote it.
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David Wrafter 51 Reputation points

2022-09-19T00:05:11.053+00:00

Thank you JarvisSun-MSFT. I have logged a call with Microsoft.
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2022-09-19T01:39:27.577+00:00

@David Wrafter Thanks for your reply, if there is any feedback, feel free to let us know.

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Guest user receives sign-in error code 530004

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