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I have Word 2010 and have been using Sharepoint 365 for quite some time now. One or two people are now having a problem where, after editing a doc in Word, they cannot save it to Sharepoint and/or it crashes Word. It has been happening now over a week and is very unpredictable. I am pasting the word crash report from the Report Archive. This happens multiple times a day. Alll we can do is save a local copy of the file and then try over and over until it finally works. Again, we have probably 15 users, this is only happening for 2 of them who happen to use the same Share (but are never in the same file at once). And it only started happening the last 10 days or so. I noticed there was a big Microsoft Office update about Oct 15, but this would have affected them longer ago if it was related to this. It never happens with local Word files so I'm sure it's related to the 365.
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EventType=APPCRASH
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ReportType=2
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UploadTime=130907021700767426
ReportIdentifier=5cb2af58-7f31-11e5-951f-c81f6615f63a
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Sig[1].Name=Application Version
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Sig[2].Name=Application Timestamp
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Sig[3].Value=Csi.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=14.0.7159.5000
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=55ea7b35
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000ed5c8
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
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UI[2]=C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
UI[3]=Microsoft Word has stopped working
UI[4]=Windows can check online for a solution to the problem and try to recover your information and restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
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LoadedModule[114]=C:\Windows\system32\DAVHLPR.dll
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LoadedModule[116]=C:\Windows\system32\explorerframe.dll
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ConsentKey=APPCRASH
AppName=Microsoft Word
AppPath=C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi MignonneHalpern7357,
Thanks for your update.
According to your description, I get know that the Word 2010 application crashes when clicking Save after editing the documents from SharePoint library. If the issue started happening after installing the update KB3055034 for Microsoft Office 2010 that was released on October 13, 2015, the root cause may be the Office desktop client update.
Given the situation, I would like to suggest that you post the issue in our dedicated Office 2010 forum. We have a specific forum on TechNet that handles Office 2010 desktop client issues.
Thanks for your understanding.
Shirley
Yes, the issue persists, I keep trying to email you back but it keeps not going through
New update - another client I have (completely different M365 subscription) now has the identical issue - Word crashing when accessing word files from a doc library
Anything we can do? Any updates to try? Anything? We are pretty much flailing at this point. Only workaround is doing a "Save as" instead of "Save". That usually works, but creating kind of a mess.
Hi MignonneHalpern7357,
Does the issue persist? If so, please send us the information mentioned above for troubleshooting
Thanks,
Hale
Hi MignonneHalpern7357,
I notice the issue occurs to the persons who use the same Share. For further investigation, please send us the information below:
Thanks,
Hale