477,936 questions with Microsoft 365 and Office-related tags

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Global Administrator Locked Out Due to Lost MFA Device – Request for Account Recovery

I am the Global Administrator of the Microsoft 365 tenant [Moderator note: Personally Identifiable Information removed], and I am currently locked out of my admin account because I lost access to my Microsoft Authenticator app. MFA was configured as the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-16T19:13:35.7533333+00:00
MILTON ALVAREZ MELENDEZ 0 Reputation points
edited the question 2026-06-16T20:21:43.63+00:00
Hendrix-C 17,495 Reputation points Microsoft External Staff Moderator
1 answer

How do i download office suite under 3f golf email if i already have a personal microsoft office suite.

So, i have a personal one drive but am trying to download a business one drive associated with my 3F golf email account. I'm not understanding how to download my office suite associated with my business.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-16T20:10:34.7933333+00:00
Tommy Daigle 0 Reputation points
answered 2026-06-16T20:10:49.8633333+00:00

AI answer

0 answers

fix my authenticator, I can´t use it with my company account: ******@mudastone.onmicrosoft.com

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-16T20:06:24.06+00:00
Ricardo Nobre 0 Reputation points
edited the question 2026-06-16T20:10:15.3266667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
2 answers

How to fix file path / naming issues on one drive.

Hi All, We have an issue with our company one drive file path being too long. Current path is: C:\Users\UserName\OneDrive - Company Name LLC\Company Owner's Name - files - Company Name\ What I'd like to do is remove the last piece of the path so it it…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-15T19:15:53.1966667+00:00
Charlie Gonzales 0 Reputation points
commented 2026-06-16T20:05:54.9366667+00:00
Ian-Ng 13,855 Reputation points Microsoft External Staff Moderator
2 answers

Sharepoint 0x80070005 (E_ACCESSDENIED)

Hello, I have full site control and when I try add a user to the specific site this error message pops up. 0x80070005 (E_ACCESSDENIED)

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-06-15T18:25:36.74+00:00
Nathan Oliver 0 Reputation points
commented 2026-06-16T20:05:14.8266667+00:00
Ian-Ng 13,855 Reputation points Microsoft External Staff Moderator
2 answers

Sem acesso ao MFA para a conta do Cento de Administração [Nota do moderador: Informações de Identificação Pessoal removidas]

Ola, boa tarde, tudo bem? Não consigo mais ter acesso ao Centro de Administração, ao pedir o MFA nao tenho mais acesso no Microsoft Authenticator. Preciso de ajuda para redefini-lo.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-16T18:47:00.6366667+00:00
ECA Soluções em TI 0 Reputation points
answered 2026-06-16T20:03:24.6033333+00:00
Kristen-L 13,275 Reputation points Microsoft External Staff Moderator
2 answers

need to reactivate my account

need to reactivate my account but when i push reactivated on the screen nothin happens

Microsoft 365 and Office | Word | For education | Windows
asked 2026-06-16T19:13:27.8666667+00:00
Tamara Barnett 0 Reputation points
answered 2026-06-16T20:01:38.7366667+00:00
Ian-Ng 13,855 Reputation points Microsoft External Staff Moderator
2 answers

remove trial version of ms 365

The trial version of ms 365 is installed on my new win 11 computer. I want to uninstall before installing my one-purchase of ms office. There are many ms apps listed in addition to office 365eu-us, which ones do I delete?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-15T19:10:24.56+00:00
Paul Montera 0 Reputation points
commented 2026-06-16T19:59:28.1633333+00:00
Paul Montera 0 Reputation points
2 answers

HOw to get rid of window requesting keychain password

I get this message: Drive Standalone Cached Credential Business-Business1" in your keychain. I've tried going to Keychain Access but I cannot change anything and sitll cannot get rid of the annoying window over the top of everything

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-06-15T15:05:53.41+00:00
Lynch-Holm, Valerie 0 Reputation points
commented 2026-06-16T19:56:10.8066667+00:00
Ian-Ng 13,855 Reputation points Microsoft External Staff Moderator
2 answers

Request for Manual Academic Verification - Microsoft 365 Student Subscription

Dear Microsoft Support Team, I am writing to formally request manual academic verification for a Microsoft 365 Student subscription. I am a student currently enrolled in higher education in India. My institution does not issue official school domain…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-06-16T19:02:53.01+00:00
Soumyadip Maity 0 Reputation points
answered 2026-06-16T19:54:44.9+00:00
Lia V 6,630 Reputation points Microsoft External Staff Moderator
1 answer

CANCEL MICROSOFT 365 BUSINESS STANDARD TRIAL

Hello, I received an email stating that my Microsoft 365 Business Standard trial will convert to a paid subscription on June 19, 2026. The email was sent to: [****@outlook.com]** I am unable to locate the subscription in my Microsoft account, and I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-16T19:48:01.12+00:00
Sagit Levy Salay 0 Reputation points
edited the question 2026-06-16T19:51:12.5133333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
4 answers

Can't format dates in Excel

Data from MS Forms viewed in Excel; some dates are displayed at dd/mm/yy hh:mm. Want them in mm/dd/yy format, but no number of attempts to reformat have any effect.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-15T19:26:26.0733333+00:00
Gene Hudson 70 Reputation points
commented 2026-06-16T19:48:30.3666667+00:00
Kai-L 14,395 Reputation points Microsoft External Staff Moderator
2 answers

Cant add debit card

I can't add a debit & credit card on the add payment method page, it always says the details are wrong, even though all the details I entered are correct, please help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-16T19:47:27.5866667+00:00
ASYRAF GIGIH NUR PUTRA 0 Reputation points
answered 2026-06-16T19:48:11.2966667+00:00
ASYRAF GIGIH NUR PUTRA 0 Reputation points
1 answer

While editing a Word file, I get "Couldn't save automatically." To avoid losing your changes please copy them them before you reload."

I am trying to edit a Word document online in SharePoint. After a few minutes of editing--in particular, deleting resolved commnets--I get this message: "Couldn't save automatically." To avoid losing your changes please copy them them before…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-06-16T19:43:35.35+00:00
Reid-7439 20 Reputation points
answered 2026-06-16T19:44:03.74+00:00

AI answer

3 answers

Change my phone number on my account

how do I change my phone number on my personal account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-16T19:54:45.6833333+00:00
Mike Filchak 5 Reputation points
commented 2026-06-16T19:41:23.3866667+00:00
Makhzun Hanif 0 Reputation points
2 answers

Remove access to OneDrive account from abandonded or non-active

More than 4 years ago I was given access on my ******@gmail.com account to a OneDrive account. I resigned from the Condo Owners Forum Society of Alberta that administered this OneDrive account about 4 years ago. After I resigned, I requested that my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-06-16T19:05:47.8333333+00:00
Roy Kelly 0 Reputation points
answered 2026-06-16T19:40:02.0466667+00:00
EmilyS726 240.2K Reputation points Independent Advisor
2 answers

OneDrive site locked NoAccess 1 month - [Moderator note: Personally Identifiable Information removed] - Retention policy deadlock - Need engineering help

I have an open Microsoft support ticket for over 1 month with no resolution. Hoping the community or a Microsoft engineer can help. SITUATION: A departed user (deleted over a year ago) had a OneDrive site that was accessible to other users until…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-06-01T16:00:58.32+00:00
IT user na 0 Reputation points
commented 2026-06-16T19:34:18.4633333+00:00
Alexis-NG 16,620 Reputation points Microsoft External Staff Moderator
2 answers

Am being told I need to renew OFFICE when I did on June 6/6/26

I renewed June 6 and have bank information showing paid, but am getting messages telling me I need to renew.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-16T18:57:40.32+00:00
John Vonhof 0 Reputation points
answered 2026-06-16T19:32:44.93+00:00
EmilyS726 240.2K Reputation points Independent Advisor
2 answers

Trying to access accounts

I’m assisting an elderly person who has made 4 accounts and is being charged for all 4, but does not know his login details for any of them. Can someone please help me? There is no chat or phone number option.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-16T18:39:25.9266667+00:00
Rebekah Conde 0 Reputation points
answered 2026-06-16T19:32:34.94+00:00
Darhyl Amizola 43,795 Reputation points Independent Advisor
0 answers

NEED TO IDENTIFY A BILL FOR WM2TMBOBZBHZJIL

I was billed for this WM2TMBOBZBHZJIL I originally reported it to my bank and they changed the card number. This appears on my new bank card billing me $9.99 again. I already have a Microsoft Subscription for $9.99 and don't know what this is for. I…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-16T19:27:33.5766667+00:00
Maria Casas 0 Reputation points
edited the question 2026-06-16T19:32:14.6133333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator