486,566 questions with Microsoft 365 and Office-related tags

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Locked out of M365 Developer Tenant (Sole Global Admin) due to lost Authenticator app - Request MFA Reset

Hi Microsoft Q&A Team and Support Engineers, I am experiencing an urgent issue with my Microsoft 365 Developer Program tenant and am currently locked out. Problem Summary: I am the sole Global Administrator for my Developer Tenant domain…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-08-07T17:52:51.4033333+00:00
Nguyễn Xuân Thái 0 Reputation points
1 answer

My account details

Need to know what I'm paying for and how much. Need to know when the bill is due. Can I find all this information online?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-07T17:49:57.4166667+00:00
Deljuan Gibson 0 Reputation points
answered 2026-08-07T17:50:10.6133333+00:00

AI answer

1 answer

How to resolve 365 subscription

Error Code: ConversionBlockedSyndicated Correlation ID: 9803d48e-0236-4c80-9d96-1836a8e3f95a Timestamp: 2026-08-06T01:11:24.848Z  “I recently purchased a Microsoft 365 Personal subscription from Costco. My account already shows Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-07T17:41:01.0633333+00:00
Reesa Tansey 0 Reputation points
answered 2026-08-07T17:42:01.27+00:00
Reesa Tansey 0 Reputation points
1 answer

Urgent Request – Global Administrator locked out after losing Microsoft Authenticator device - Need Admin MFA Reset

Dear Microsoft Support, We urgently need assistance recovering access to our Microsoft 365 tenant. Tenant Information Tenant: [Moderator note: personal info removed] Affected account: [Moderator note: personal info removed] The affected account is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-07T16:06:35.06+00:00
Yeiner Camargo 0 Reputation points
edited an answer 2026-08-07T17:37:11.0433333+00:00
Lin v 250 Reputation points Independent Advisor
2 answers

How to report a fraudulant account with my credit card

Someone, I do not know, on a separate account took my credit card and subscribed to PC Game Pass. Is there a number for me to call or an email for me to directly contact Microsoft, like a billing department, to deal with this? Greatly appreciate any…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-07T15:27:44.0333333+00:00
Jonathon Fowkes 0 Reputation points
edited an answer 2026-08-07T17:35:58.04+00:00
Bulldog 3,565 Reputation points
1 answer

Red and green boxes appear in word document

When I open a word document (template contract) that I have used multiple times, there are random red and green boxes within the document that I can't seem to remove. Track changes is NOT on. Now when I open other word documents, the boxes appear as…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-08-07T16:03:12.1066667+00:00
Danielle Conover 0 Reputation points
commented 2026-08-07T17:29:05.65+00:00
Danielle Conover 0 Reputation points
2 answers

The Editor in Word tells me my word draft is 100% when I know it is not and cannot get it to check

Cant get Editor to check my work. It is not 100 percent as it claims.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-05T04:56:26.0433333+00:00
brian donovan 0 Reputation points
commented 2026-08-07T17:28:17.8233333+00:00
John Jefferson Doyon 81,880 Reputation points Independent Advisor
1 answer

Can I extract all employee records from Outlook Global Address List and put it into Excel using VBA macro in Excel?

Can I extract all employee records from Outlook Global Address List and put it into Excel using VBA macro in Excel?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-07T16:55:37.2366667+00:00
Majumdar, Subhendu 0 Reputation points
answered 2026-08-07T17:27:24.0866667+00:00
Senthil kumar 1,730 Reputation points
3 answers

display tasks in to do list in due date order.

I have multiple tasks created in office 365 on my Windows laptop. When I am in Outlook looking at Emails, I can only my To Do list on the right side of the screen. When I display Planned tasks, they do not display in due date order. How can this be…

Microsoft 365 and Office | Microsoft To Do | For business
asked 2026-08-06T18:32:09.42+00:00
Joe Neas 0 Reputation points
commented 2026-08-07T17:27:11.99+00:00
Joe Neas 0 Reputation points
1 answer

Global admin died

Our IT guy died suddenly and we have no global admin access. I cant get beyond AI phone prompts and cant submit a ticket because I am not an admin. Someone please help us recover global admin access.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-07T16:14:14.47+00:00
Book Keeping 0 Reputation points
answered 2026-08-07T17:27:00.1033333+00:00
Ivory 240 Reputation points Independent Advisor
2 answers

Office Home & Business 2019 for Mac cannot be activated

Hello, I own a valid perpetual license for Office Home & Business 2019 for Mac, which is correctly listed in my Microsoft account. Microsoft account: ******@gmail.com The product appears under my Services page as: Office Home & Business 2019 for…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-08-07T09:13:06.7933333+00:00
Pavel Šulc 0 Reputation points
commented 2026-08-07T17:22:33.7933333+00:00
Bob Jones AKA CyberTaz MVP 437K Reputation points
0 answers

I want to cancel a subscription to Microsoft *MSN Premium

I want to cancel a subscription to Microsoft *MSN Premium that is on my Marriott Bonvoy credit card. I no longer use it or need it. This is an on going issue that i like revolved. Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-07T17:20:37.5433333+00:00
Linda Kushner 0 Reputation points
1 answer

How to cancel my M365 professional subscription

I wish to cancel my present subscription for business and then purchase a home subscription.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-07T16:36:20.2766667+00:00
Richard Davis 0 Reputation points
answered 2026-08-07T17:16:21.6366667+00:00
Pavle Peković 5,910 Reputation points Volunteer Moderator
2 answers

Support AI keeps disconnecting without making support ticket for Data Protection Team

We can't log in with our global admin account because a previous employee is tied to the MFA (authenticator app). I have followed the instructions on pages like this one(and others):…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-04T18:24:28.0433333+00:00
Jennifer Hilburn 0 Reputation points
edited a comment 2026-08-07T17:11:52.63+00:00
Hendrix 165 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Email Forwarding is Returning a User Wasn't Found Error but I am still recieving his out of office message

Hello, I have an employee who is currently out of office and is fowarding his email to a different employee for the day. Whenever we send the out of office employee an email we get his out of office message AND a User Wasn't Found message. Everything is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-07T14:22:59.0833333+00:00
Donna VanGlad 0 Reputation points
commented 2026-08-07T17:05:13.3833333+00:00
Helen Luu 1,865 Reputation points Independent Advisor
1 answer

I KEEP GETTING Download error - 0x80096004

Where is wushowhide.diagcab to download and fix this or at lease stop it from trying to download the update

Microsoft 365 and Office | Other
asked 2026-08-01T04:09:09.8566667+00:00
Dad E 0 Reputation points
commented 2026-08-07T17:04:37.1733333+00:00
Dad E 0 Reputation points
1 answer One of the answers was accepted by the question author.

Cannot sign-in to workplace accounts, unknown type of 365 account, Microsoft phone does not work

We (my boss and I) seem to have a Microsoft account for business; it ends with onmicrosoft.com in any event. We have no administrator and no IT department, but it keeps telling us to go there to fix our login issues if it recognizes the emails at all.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-03T21:04:39.07+00:00
Financial Secretary 20 Reputation points
edited an answer 2026-08-07T17:03:52.4933333+00:00
Ivory 240 Reputation points Independent Advisor
2 answers

My 365 subscription still shows as not paid

I keep getting notifications of I havent made my payment and I have the transaction in my bank account.

Microsoft 365 and Office | Other
asked 2026-08-07T16:19:07.12+00:00
Felix Beltre 0 Reputation points
answered 2026-08-07T17:03:49.1466667+00:00
SD - IA 175.8K Reputation points Independent Advisor
1 answer

Microsoft 365 tenant lockout – only Global Admin blocked by unavailable MFA

We are assisting the owner of an existing Microsoft 365 business tenant. The historical/only known Global Administrator account is still active and the password is accepted, but the account is blocked by an Authenticator/TOTP MFA method that is no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-07T16:30:21.6533333+00:00
Miguel Armendarez 0 Reputation points
answered 2026-08-07T16:56:33.1333333+00:00
Helen Luu 1,865 Reputation points Independent Advisor
1 answer

microsoft office

kenapa excel, word aku gabisa dibuka? tulisannya eror, dan harus diperbaiki, tapi setelah aku pencet "perbaiki sekarang" malah ga ngerubah apapun

Microsoft 365 and Office | Excel | For business | Other
asked 2026-08-04T05:39:43.4966667+00:00
nitaa nita 0 Reputation points
edited an answer 2026-08-07T16:56:10.4766667+00:00
Alina Le 4,445 Reputation points Independent Advisor