497,088 questions with Microsoft 365 and Office-related tags

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3 answers

How to determine current storage utilization of a family on Family 365 plan?

If I continue with my current Microsoft Family 365 subscription, total included storage utilization will be 2 TB. However, at the present time I have not yet reached my renewal and so my family is still operating under the old rule of 1 TB per member. I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-10T17:49:43.8566667+00:00
Mark Messinger 145 Reputation points
edited a comment 2026-10-12T23:56:55.6033333+00:00
Christopher Stanton 0 Reputation points
2 answers

Word will not open on Macbook Air M5 Running Tahoe

I am currently running a MacBook Air M5 with the latest Tahoe OS installed. Every time I try and launch word Microsoft Error Reporting open and says "There was a problem with Microsoft Word and we apologize for the inconvenience". This is the…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-12T20:56:15.51+00:00
Phil Latham 0 Reputation points
commented 2026-10-12T23:48:06.3766667+00:00
Jeronimo Fuerte 46,750 Reputation points Independent Advisor
3 answers

Access Lost to Office 2016

I see loads of comments here regarding access to Office 2016 being lost following a recent Windows upadte and I have had many live chats with MS over past 10 days but not one mentioned that there might be a problem, all they said was Office 2016 is no…

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-10-08T21:10:58.56+00:00
rob henderson 0 Reputation points
commented 2026-10-12T23:45:15.09+00:00
Chloe-V 13,960 Reputation points Microsoft External Staff Moderator
4 answers

My account

Hello, I ordered Microsoft Office, order number: [Moderator Note: Personal Info Removed] and got a referencenumber: [Moderator Note: Personal Info Removed]. I have been charched twice for this purchase order. Please help me with this. Br. Rune

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-12T09:25:23.1166667+00:00
rune wassum 0 Reputation points
edited the question 2026-10-12T23:43:55.74+00:00
Xavier-D 13,875 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

how to upgrade office 2021 version 2608 Build 16.0.20326.20072

I am trying to upgrade office 2021 version 2608 Build 16.0.20326.20072 but it tells me that it is up to date. But https://learn.microsoft.com/en-us/officeupdates/current-channel#version-2609-october-06 shows the current version is Version 2609: October…

Microsoft 365 and Office | Other
asked 2026-10-12T22:54:09.82+00:00
Trisp Lanier 0 Reputation points
edited an answer 2026-10-12T23:39:41.6266667+00:00
EmilyS726 272.5K Reputation points Independent Advisor
1 answer

How do I know the source of my extra OneDrive storage?

I have no active plans of 365 or Onedrive on this account but I have a total storage of 121.5 GB including free 5 GB. This is not my main account but something I use for Copilot whenever I don't have access to my pc. I want to know where I can check if…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-12T20:26:19.7966667+00:00
NISHANT KUMAR JHA 0 Reputation points
answered 2026-10-12T23:37:54.5333333+00:00
Jeronimo Fuerte 46,750 Reputation points Independent Advisor
1 answer

Urgent Assistance Required: Resolving SharePoint Online Syncing and Folder Duplication Issues

We use SharePoint Online as our company file server for active construction projects. We're running into two major problems that are causing a lot of friction. When staff use "Add shortcut to OneDrive" to view libraries in File Explorer,…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-10-09T02:48:35.0133333+00:00
Vance Ethan 0 Reputation points
commented 2026-10-12T23:37:52.4966667+00:00
Austin-H 8,470 Reputation points Microsoft External Staff Moderator
2 answers

Struck at we are Resetting the one drive, downloading 101 files (0.00kb)

My one drive application is using around 1GB of RAM out off 8GM of RAM, so to reduce the RAM usage and to resolve unknown errors i have reset the one drive, since two days the one drive is struck at we are Resetting the one drive, downloading 101 files…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-08T05:17:29.9133333+00:00
Chandan 0 Reputation points
commented 2026-10-12T23:35:54.8933333+00:00
Austin-H 8,470 Reputation points Microsoft External Staff Moderator
1 answer

Token not found

I’m unable to redeem my 365 Pruchase. TokenNotFound is the output…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-12T22:57:11.53+00:00
Naressa Ganga 0 Reputation points
answered 2026-10-12T23:35:28.2133333+00:00
EmilyS726 272.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Can't find Shape Fill In MS365 Word, Desktop.

I can't find Shape Fill tab In MS365 Word, Desktop. When I select Help, I'm directed to a closed forum on topic referring to PowerPoint. This used to be a trivial operation in earlier versions of MS Word for Desktop. Display Name: Mathgy73

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-12T22:17:58.5633333+00:00
EvansHarrigan-4517 0 Reputation points
edited an answer 2026-10-12T23:34:29.4733333+00:00
Stefan Blom 354.1K Reputation points MVP Volunteer Moderator
1 answer

How to recover my Onenote deleted file which are delted more than 60days?

Some of my onenote files are deleted from my onenote. even from drive it is not available. The data is very sensitive and important. How can i recover it?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-11T20:19:41.6+00:00
Samruddha Bhirad 0 Reputation points
commented 2026-10-12T23:32:42.0666667+00:00
Chloe-V 13,960 Reputation points Microsoft External Staff Moderator
3 answers

Missing license

Hi. I paid $99 for a Microsoft G account in Jan of 2026, however, when I try to login it says I do not have an account. I've tried to login with a variety of potential accounts, and none show a license. Can you help?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T17:24:55.3033333+00:00
katty douraghy 0 Reputation points
edited an answer 2026-10-12T23:32:29.0366667+00:00
Stefan Blom 354.1K Reputation points MVP Volunteer Moderator
1 answer

How to get help resetting a password for a hacked account

My father-in-law's account was hacked. The recovery email is not his and he never set up the authenticator app. We keep going in circles trying to recover his account. He must have turned two-factor authentication because the sign-in helper sent us a…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-12T22:51:18.6333333+00:00
Nicolas Crisosto 0 Reputation points
answered 2026-10-12T23:30:29.13+00:00
Jeronimo Fuerte 46,750 Reputation points Independent Advisor
1 answer

cannot store in one drive even though there is storage space

Hi I cannot save in one drive as it cannot sync due to storage issues even though I have lots of extra storage space and there is no issues with storage space Moved from: [Windows for home › Windows 11 › Files, folders, and storage]

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-12T15:43:48.6333333+00:00
Neetu Sadhwani 0 Reputation points
answered 2026-10-12T23:23:09.8366667+00:00
Ian-T 14,015 Reputation points Microsoft External Staff Moderator
2 answers

Showing "Something went wrong"

Showing "Something went wrong" after I trying to log into my school account on my laptop and any Microsoft apps like Word, Powerpoint. My laptop is Windows 11 home and the license of school account is A5.

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-10-12T00:18:24.7366667+00:00
Jimmy Zhang 0 Reputation points
commented 2026-10-12T23:22:23.65+00:00
Jade Ng 15,945 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

How to recover ms365 password

Help! How to recover ms365 password? I am stuck…….. thanks gor any help

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-12T21:44:26.17+00:00
Nancy Weed 20 Reputation points
commented 2026-10-12T23:22:20.0233333+00:00
Nancy Weed 20 Reputation points
1 answer

live customer service

I seem to have multiple accounts with microsoft 365. i want to ensure i have only one account moving forward and cancel any extra accounts that i may have. Due to these multiple accounts i have been unsucceful in signing into microsoft on my new laptop…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-12T23:21:12.6666667+00:00
Kelsey Fletcher 0 Reputation points
answered 2026-10-12T23:21:26.43+00:00

AI answer

2 answers

How do i figure out what microsoft is billing me for.

I'm getting several charges each month but don't know what they're for

Microsoft 365 and Office | Other
asked 2026-09-02T23:59:41.64+00:00
robert beazley 0 Reputation points
commented 2026-10-12T23:14:30.84+00:00
Delfino Roybal 0 Reputation points
1 answer

Fraudulent use of my credit card

Hi, someone is using my BofA credit card to pay (recurring payments) MICROSOFT STORE transactions of $74.19 each month. While I reported the fraud and open a dispute with BofA and received temporary credit, the recurring payments did not stop. I call…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-12T21:43:46.5+00:00
gb 0 Reputation points
commented 2026-10-12T23:13:56.18+00:00
Jeronimo Fuerte 46,750 Reputation points Independent Advisor
1 answer

I think I made a mistake subscribing.

I need to talk to someone at Microsoft about billing issues and requirements for Power Automate. It's impossible to find where to go for help.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T22:45:23.1233333+00:00
Philip R. Schatz 0 Reputation points
answered 2026-10-12T23:09:48.8633333+00:00
Jay1 Tran 1,710 Reputation points Independent Advisor