488,028 questions with Microsoft 365 and Office-related tags

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How to get past error 0x0 so I can use Word

I need to write a Word document. I have the latest version of macOS and my Office 365 is updated. I have a current subscription to 365. When I open Word, it says I need to Activate 365. When I try to sign in, it says "error 0x0". There is a…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-15T22:04:07.93+00:00
Diane Evans 0 Reputation points
answered 2026-08-15T22:04:27.81+00:00

AI answer

2 answers

Family Account Sharing Error

I have had a Microsoft account for a VERY long time. It was my primary then created a second one about 6 years ago that I was using professional reasons which became bogged down so I just recently (within the past month) created a third account that I…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-15T21:47:25.1566667+00:00
Jessica Weikel 0 Reputation points
answered 2026-08-15T21:55:51.9233333+00:00
Jessica Weikel 0 Reputation points
1 answer

Unexpected Subscription charge

I was charged $85 & some change for a subscription to Microsoft. I’m not aware of what this is & want a refund. #subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-15T21:10:58.28+00:00
Brande Fulford 0 Reputation points
answered 2026-08-15T21:49:03.8633333+00:00
John DeV 168.2K Reputation points Independent Advisor
1 answer

Use of PowerPoint, Excel and Word on a second device - surface 4

Spent hours chatting with support to resolve accessing office 365 products on my surface 4 using my active 365 account. Keep getting messages that versions of PowerPoint, Word, Excel are not supported with and need to buy 365 when I already have an…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-08-15T21:41:15.7833333+00:00
dan sheehan 0 Reputation points
answered 2026-08-15T21:41:27.9433333+00:00

AI answer

1 answer

Installed Microsoft 365 on wrong account

I accidentally installed a new Microsoft 365 product key on the wrong email account. How can I move it over to the correct email account?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-15T21:39:17.6666667+00:00
Ed Bushel 0 Reputation points
answered 2026-08-15T21:39:31.5233333+00:00

AI answer

2 answers

I accidently bought a microsoft 365 family twice

I bought the same subscription by mistake, I would like to cancel and refund one of them.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-15T20:50:18.5+00:00
ariane michaud 0 Reputation points
answered 2026-08-15T21:33:49.3933333+00:00
Darhyl Amizola 49,495 Reputation points Independent Advisor
1 answer

Death of main account holder

My husband, David Hoy, passed away on July 6. He had the main account with Microsoft 365 Family. I am on the account as well, but he was the main account holder. I need access to his email and one drive account. I am in the probate process to gain…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-15T20:44:06.49+00:00
Joann 0 Reputation points
answered 2026-08-15T21:24:24.2133333+00:00
EmilyS726 256.2K Reputation points Independent Advisor
0 answers

Account confusion

I am 73 years old. I have no clue why I have a microsoft account. I don't even know what to do with one. My wife....Elizabeth Freeman ******@comcast.net , however, went through the process of signing up and setting up payments , etc. However, everthing…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-15T21:15:18.7333333+00:00
Thomas Freeman 0 Reputation points
2 answers

can i purchase just microsoft word and not the entire suite

Can i just purchase microsoft word and excel and not the entire suite. I do not use any thing else and I am trying to save money

Microsoft 365 and Office | Word | For home | Other
asked 2026-08-15T20:59:10.85+00:00
David Leedahl 0 Reputation points
answered 2026-08-15T21:07:46.7066667+00:00
Marcin Policht 102.3K Reputation points MVP Volunteer Moderator
0 answers

Ultimate College Bundle Activation

I purchased a BestBuy laptop that specifies i should be eligible for the ultimate college bundle. I need help activating this on my new laptop.

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-08-15T20:59:37.1533333+00:00
Collan Bowley 0 Reputation points
2 answers

linking Microsoft 365 fsmily purchase via apple

Hi, I have an active Microsoft 365 Family subscription purchased via Apple App Store. It shows active in Apple subscriptions, but it is not linked to my Microsoft account. Restore purchases does not work and setup.office.com shows no subscription. I need…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-02-27T03:21:46.5233333+00:00
Rob Walker 5 Reputation points
commented 2026-08-15T20:50:39.1866667+00:00
JuliaMarvin 20,915 Reputation points Volunteer Moderator
1 answer

How to type Chinese with a custom font in Word? Whenever I start typing it defaults to SimSun or DengXian

I am using the Microsoft Pinyin Keyboard with Word and am trying to type in Chinese. I installed the font Source Han Serif TC VF and would like to use it in my project. Under the default settings: I change the font to the one I want, but when I start…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-15T16:46:45.45+00:00
Waas 0 Reputation points
answered 2026-08-15T20:42:16.7133333+00:00
Allan Solomon Mejia 3,670 Reputation points
1 answer

Excel COM Automation Fails with RPC_E_CALL_REJECTED and EXCEL.EXE Crash After Recent Office Update

We have an intermittent Excel COM automation issue that started after recent Windows/Office updates. Environment: Windows Server 2022 Excel Version 16.0.20228.20186 PowerShell COM automation using New-Object -ComObject Excel.Application Automation…

Microsoft 365 and Office | Development | Other
asked 2026-08-14T19:20:08.27+00:00
Abhishek Mendon 0 Reputation points
commented 2026-08-15T20:42:06.46+00:00
Ryan-N 14,930 Reputation points Microsoft External Staff Moderator
1 answer

How to fix Your organisation has turned off automatic access

Microsoft 365 Personal purchased through Apple is active. Excel for Mac version 16.98 shows “Your organization has turned off automatic access” in Copilot and the Upload File option is disabled. I am using a personal Microsoft account, not a work or…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-15T19:13:53.73+00:00
rashid zafar 0 Reputation points
answered 2026-08-15T20:38:45.73+00:00
Allan Solomon Mejia 3,670 Reputation points
2 answers

I have two microsoft 365 subscriptions

I have two microsoft 365 family subscriptions, how to do I cancel one and ensure I still have access to all of my files

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-11-15T15:26:03.15+00:00
Joel Shinofield 0 Reputation points
commented 2026-08-15T20:35:09.31+00:00
JuliaMarvin 20,915 Reputation points Volunteer Moderator
0 answers

Opening Emails posted into a OneNote Page

Suddenly, OneNote won't open email icons posted on a page! What's the setting to fix this?

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-08-15T20:31:53.53+00:00
Rhonnie Tinsley 0 Reputation points
1 answer

Excel 2021 Custom Function with SEARCH does not work

Hi all, I want to extract the first name from a combination of a last name and a first name. With Excel 2024 following Lambda function works fine: =LAMBDA(Text1,Right(Text1,Len(Text1)-Search(" ",Text1))) However, Excel 2021 does not provide…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-15T17:56:33.81+00:00
Lisa Wilke-Thissen 90,705 Reputation points Volunteer Moderator
answered 2026-08-15T20:31:02.17+00:00
Marcin Policht 102.3K Reputation points MVP Volunteer Moderator
2 answers

Shared Microsoft 365 Family how to login when credentials are unavailable

I have a subscription for Microsoft 365 Family and one of the people to which I have shared does not remember how to log in. They their old (Windows) device has died and they are purchasing a MacBook Neo and will want to download/install the Apple…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-08-15T15:31:59.6633333+00:00
Bob Schauer 0 Reputation points
answered 2026-08-15T20:30:14.3766667+00:00
paulr0511 47,570 Reputation points Independent Advisor
1 answer

I can't log in

hello I can't login on my old account Error Code: 399287

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-15T19:53:53.6766667+00:00
Patrik Redebrant 0 Reputation points
answered 2026-08-15T20:28:38.23+00:00
Ivory 500 Reputation points Independent Advisor
0 answers

HELP! how to fix this error

Correlation Id: ff000000-0000-0000-0000-000000000000 Timestamp: 2026-08-15T17:45:51.000Z DPTI: 637120b627d76d1ba826dccd5bf45b376e1e380f8800da1170f535c0abb9e1d4 Message: An unexpected error occurred. Tag: 7q6ca Code: 2156265488

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-15T17:52:51.0066667+00:00
Crizelle Mortel 0 Reputation points
edited the question 2026-08-15T20:27:48.9833333+00:00
Gérard Oomens 129.6K Reputation points Volunteer Moderator