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My account can't be logged in. I need the help of the administrator!

I'm sorry that I have to contact you. Please forgive me for offending. There is a problem with my account. I can't log in to my Microsoft account. There are several errors. I will upload pictures to the attachment. Please help me solve the problem. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-14T00:01:03.0466667+00:00
生 0 Reputation points
1 answer

Using fonts for commercial purposes.

Good afternoon. I am the author of a literary work that I intend to sell via the publishing platform Bookmundo, based in the Netherlands. For the design of the book cover, I would like to use the following fonts, which are included as standard in the…

Microsoft 365 and Office | Other
asked 2026-11-13T23:22:37.85+00:00
Edward Skrobanski 0 Reputation points
answered 2026-11-13T23:59:47.4966667+00:00
EmilyS726 280.2K Reputation points Independent Advisor
1 answer

Oops! We encountered an unexpected error while contacting you.

Hi, our other account domain has only 1 admin and this admin lost the mfa, when we reset the password we have access to both email and phone number but when we send the code to the email we receive it it asks us to use a second method and when we use…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T21:23:55.94+00:00
Laith Tech 0 Reputation points
edited the question 2026-11-13T23:58:44.59+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
2 answers

Cancellation of Services

Can someone please help me on being able to cancel services? I had a new subscription and it expires on the 17th. It keeps giving me this information: Find a billing profile owner at Access control (IAM) and ask them to grant you that role. It also has…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-13T23:20:03.09+00:00
Benham Hansen 0 Reputation points
edited an answer 2026-11-13T23:58:17.1433333+00:00
Teddie Dang 2,245 Reputation points Independent Advisor
2 answers

Office Home 2024 installed

Where are the 2024 apps? When I open the existing icons it says 2021

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-13T23:21:01.8133333+00:00
L Green 0 Reputation points
answered 2026-11-13T23:57:53.17+00:00
Estrella721 48,020 Reputation points Independent Advisor
2 answers

Word 365 for Windows: "Upload audio" in Transcribe has been unresponsive since November 2026

Since early November 2026, the "Transcribe" → "Upload audio" feature has stopped working in the desktop version of Word. The button is unresponsive; it neither opens the file picker nor displays any error messages. Environment:…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-09T13:22:04.8966667+00:00
Luis 10 Reputation points
commented 2026-11-13T23:57:32.89+00:00
Luis 10 Reputation points
3 answers

Drag and Drop Emails from New Outlook into Custom Web Applications

Hello Microsoft Team, We have a custom web application that allows users to drag and drop entire email messages from Classic Outlook into a browser upload area. This functionality does not work with New Outlook for Windows. When dragging an email into…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-11-12T14:19:59.66+00:00
Marko Radosevic 0 Reputation points
edited an answer 2026-11-13T23:53:28.0233333+00:00
Jeremy Spiegel 0 Reputation points
2 answers

Opened in Error

NEED THIS ACCOUNT CLOSED IN MICROSOFT 365 BUSINESS PLEASE HELP ASAP [Moderator note: Personally Identifiable Information removed] @DCFAPS401.onmicrosoft.com

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T22:10:00.6866667+00:00
Regina Farrington 0 Reputation points
edited an answer 2026-11-13T23:51:44.5666667+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of account, useless support, finally got a case opened that just randomly closed with zero update, THIS IS THE WORST EXPERIENCE EVER HELP ME

Hello, On august 18th the company I work for got hacked and my email and accounts got hacked as well, in just a minute the hacker was able to log into my old Microsoft account (made a new one just to try to get help) and was able to change all my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-10T23:26:44.77+00:00
Ian 0 Reputation points
answered 2026-11-13T23:50:55.91+00:00
Bulldog 5,530 Reputation points
2 answers

Sole Global Admin locked out of MFA, AADSTS500121, need tenant recovery

I am the sole Global Administrator of my Microsoft 365 Business Standard tenant and I am fully locked out of MFA. My only registered method was Microsoft Authenticator on a phone I no longer have. There is no text or email fallback, and there is no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T22:15:03.37+00:00
Carrie Ben-Yisrael 0 Reputation points
edited the question 2026-11-13T23:50:33.2666667+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
1 answer

How do I download the installer

I followed the instructions to download Microsoft Office 2024 and can not locate the installer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-13T23:02:21.9133333+00:00
Ronnie Hughes 0 Reputation points
commented 2026-11-13T23:35:31.4366667+00:00
EmilyS726 280.2K Reputation points Independent Advisor
2 answers

why when I create a form using the microsoft form, it shows "This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance."

why when I create a form using the microsoft form, it shows "This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance."

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-10-15T07:01:18.75+00:00
Crystal Xiao 0 Reputation points
commented 2026-11-13T23:31:54.85+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
1 answer

How to fix information lost added to Spreadsheet in microsoft excel?

I cannot find saved information added to my spreadsheets in Microsoft Excel on my MacBookA Air after 7/8/2025 to present date. I had gotten a message a week ago that I was out of memory and to close apps. Since then I have not been able to see the many…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-11-06T18:53:09.7266667+00:00
Judy Shemtob 0 Reputation points
commented 2026-11-13T23:26:56.8233333+00:00
Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
4 answers

Excel opens a blank window when opening an xls file cannot edit file, can move blank window

Running excel 16 which was updated two days ago. This is the first time I have used excel since the update (entire ensemble of office updated at same time). When I open an excel file an empty/blank window opens up after a short interval (10 sec?). I can…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-11-13T22:34:41.2766667+00:00
Nathan Oakes 0 Reputation points
commented 2026-11-13T23:25:09.09+00:00
Nathan Oakes 0 Reputation points
1 answer

I link data from two worksheets into a third worksheet, but I don't want an addition when selecting sum, but a subtraction

I am linking data from two worksheets into a third one, but instead of addition (calculating a total), I want to perform subtraction (specifically: income - expenses). How can I do this? I tried using the "Consolidate" feature found within the…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-11-12T17:09:10.6333333+00:00
Plasmaecho 0 Reputation points
commented 2026-11-13T23:07:05.8033333+00:00
Hendrix 2,775 Reputation points Independent Advisor
2 answers

Close an account and sync all data with my business account.

I have multiple accounts and didn't realize it. One is my business account, and one is a personal account. I didn't realize this, and I only need my business account. I need to sync all data to my business account and close the personal account. I am…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-12T20:36:08.8466667+00:00
Keith Eades 0 Reputation points
commented 2026-11-13T23:06:29.2633333+00:00
Hendrix 2,775 Reputation points Independent Advisor
1 answer

All PowerPoint add-ins say “blocked by your administrator” since the outage

Since yesterday's Microsoft 365 outage, every add-in I try in PowerPoint on Windows fails, and nobody changed anything on our side: Web Viewer 2.0: "This add-in has been blocked by your administrator." draw.io Diagrams: "This add-in has…

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-11-13T16:23:45.57+00:00
1990Quebec 0 Reputation points
edited a comment 2026-11-13T22:59:34.44+00:00
Ryan-N 16,960 Reputation points Microsoft External Staff Moderator
1 answer

I need a refund

During the problems with email I ordered 69.99 subscriptions to fix the problem no notice given and you charged me 129.99 and 2 69.99 charges I need a refund you won’t give us anyone to talk to to help other than stupid ai

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-13T22:21:01.4666667+00:00
JULIE MESSERLY 0 Reputation points
answered 2026-11-13T22:55:05.7233333+00:00
EmilyS726 280.2K Reputation points Independent Advisor
2 answers

Compatarbility Mode/All access to Microsoft Office locked

I may have accidentally subscribed to Microsoft 365 using the free trial . After the free trial access to Microsoft Office got locked. I am not able to print, edit, save or even type. Please unlock that for me so I can have the access

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-13T22:48:01.8566667+00:00
Ripa Kalamo 0 Reputation points
answered 2026-11-13T22:54:33.97+00:00
Ripa Kalamo 0 Reputation points
2 answers One of the answers was accepted by the question author.

Document selection freezes

I typically work with Word files of around 22MB that contain 6500 words. The documents consist of 56 x A5 portrait pages ( to be printed double-sides on A4 pages to be folded to creat A5 booklets). The pages are about 50% text, in text boxes, and…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-11T21:13:56.28+00:00
Morris Field 25 Reputation points
edited a comment 2026-11-13T22:51:47.1566667+00:00
Jay Freedman 208.1K Reputation points Volunteer Moderator