497,993 questions with Microsoft 365 and Office-related tags

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2 answers

New SharePoint Subscription Edition Farm got errors WEB01’s machine account was refused at SP_CONFIG Event 3351 and SQL Exception 15404

Hi In newly SPSE Farm i got attached error messag how to resolve this? Environment New, freshly built PRODUCTION farm. It is not internet-facing, and it has strict Active Directory Group Policies and security hardening. SharePoint Subscription…

Microsoft 365 and Office | SharePoint Server | For business
asked 2026-10-18T20:59:02.58+00:00
adil 1,431 Reputation points
answered 2026-10-18T21:46:10.9366667+00:00
Jack-Bu 6,965 Reputation points Microsoft External Staff Moderator
3 answers

How to get AutoSave to save to the correct file path rather than a default file location on OneDrive.

AutoSave had been working fine until recently. Now when I open an Excel document, AutoSave is turned off. When I turn on AutoSave, it saves a duplicate to the "default local file location" which is [OneDrive/Documents]. When I change the…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
asked 2024-07-16T16:55:21.8+00:00
Joe Studer 0 Reputation points
answered 2026-10-18T21:38:28.01+00:00
Ugochukwu Eke 0 Reputation points
1 answer

Family member was hacked while playing Minecraft. Their email and profile were removed from my family account.

My child was playing Minecraft and clicked on a link in the chat, at which point his email and profile were removed from my account. Now, when I try to add him to the account, it sends a conformation email to the hacker's email address rather than mine.…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-18T21:31:24.0866667+00:00
Collin Peacock 0 Reputation points
answered 2026-10-18T21:32:07.6133333+00:00

AI answer

1 answer

killed an email in work, not deleted, accidentally killed

i accidentally "X'd out" (killed) an email instead of hitting send. so it wasn't deleted. it is not in drafts, sent, anywhere because i basically killed it. any way to recover it? it was a detailed important email

Microsoft 365 and Office | Other
asked 2026-10-18T21:29:30.0133333+00:00
aem 0 Reputation points
answered 2026-10-18T21:31:01.67+00:00

AI answer

1 answer

Microsoft 365 Personal

I have Microsoft 365 Personal subscription under a separate account (******@outlook.com) For some reason I can't access my one drive. Can I switch my subscription to ******@outlook.com? My subscription associated with ******@outlook.com expires…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-18T20:15:33+00:00
Frank Miele 0 Reputation points
commented 2026-10-18T20:58:40.2433333+00:00
John Jefferson Doyon 89,935 Reputation points Independent Advisor
3 answers

ONEDRIVE IS USELESS

How do I stop OneDrive from locking all my word documents and excel sheets that i use for my personal finances?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-18T19:20:28.6166667+00:00
Teri Caruso 0 Reputation points
answered 2026-10-18T20:41:24.9166667+00:00
Teri Caruso 0 Reputation points
1 answer

How to leave family group, because group organizer has deceased, and I have come of age.

I do not know the email account for my organizers account, and there is no recollection available whether in writing in other family ties. Is there anyway to remove my account from the family or recover access to the organizers account? I have tried…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

107 questions
asked 2026-08-06T11:14:53.5766667+00:00
Freddy Calvert 0 Reputation points
commented 2026-10-18T20:37:56.32+00:00
JuliaMarvin 23,290 Reputation points Volunteer Moderator
4 answers

Having an issue changing license access to a work/school account in Entra to allow outlook login access

I have a user that is trying to login to a work based email in the Outlook desktop app and it states that the account doesn't have the proper license. However, the account was signed in on the PC in the Outlook Desktop app before.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-21T23:51:56.36+00:00
Michael 0 Reputation points
answered 2026-10-18T20:30:21.13+00:00
Michael 0 Reputation points
3 answers

Microsoft 365 Business Basic – Unable to Access Administrator Account or Cancel Subscription

Subject: Microsoft 365 Business Basic – Unable to Access Administrator Account or Cancel Subscription I purchased Microsoft 365 Business Basic on 15 October 2026 for my new business. Although Microsoft confirmed the purchase and issued an administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-16T20:59:04.6966667+00:00
Gary Stevens 0 Reputation points
commented 2026-10-18T20:29:13.4+00:00
Ivory 2,165 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

One drive on Mobile devices is not syncing correctly

My OneDrive on my android is not syncing correctly. I get a warning on the phone and tablet that I have used up by 1000 GB allowance but I can see on my Mac and online files that I have over 400 GB left. Because of that I am unable to copy music files…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-09-08T23:28:41.6266667+00:00
Samuel Agyei-Mante 20 Reputation points
commented 2026-10-18T20:24:17.3433333+00:00
JuliaMarvin 23,290 Reputation points Volunteer Moderator
2 answers

Microsoft 365 Business Standard – Sole administrator locked out after losing Authenticator access

Hello, I am the owner and sole administrator of a small company in Norway with an active Microsoft 365 Business Standard subscription, purchased directly from Microsoft. After replacing my Samsung S25 Ultra with a Samsung S26 Ultra, I lost access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-17T16:16:57.19+00:00
Milivoje Neskovic 0 Reputation points
edited a comment 2026-10-18T20:21:27.33+00:00
Jack-Bu 6,965 Reputation points Microsoft External Staff Moderator
2 answers

request to activate 365 I own MS Office 21

Help All of the sudden Like today all my MS word docs are frozen and it says I have to activate 365. I own MS Office 21 so what is up?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-18T20:40:21.1433333+00:00
james jensen 0 Reputation points
commented 2026-10-18T20:13:39.6933333+00:00
JuliaMarvin 23,290 Reputation points Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Sole Global Administrator locked out – MFA recovery needed

Hello, I am the sole Global Administrator of my Microsoft Entra ID / Azure tenant. After changing my iPhone, I lost access to the Microsoft Authenticator registration associated with my administrator account. I can still receive MFA notifications, but…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-17T10:07:52.25+00:00
Pa-Luti Kiasuwa 0 Reputation points
answered 2026-10-18T20:11:43.8666667+00:00
Pa-Luti Kiasuwa 0 Reputation points
1 answer

Reduction of Storage from 6TB to 2TB.

Dear Microsoft 365 Customer Support, I am writing to register a formal complaint concerning the announced changes to Microsoft 365 Family cloud storage, due to take effect for existing customers following renewals from May 2027. My family has subscribed…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-13T17:06:29.0533333+00:00
Guy Morgan-Harris 0 Reputation points
recommended 2026-10-18T20:07:21.66+00:00
JuliaMarvin 23,290 Reputation points Volunteer Moderator
0 answers

Spell check doesn't work for sent emails

I have MS Outlook 365. I have checked "Always check spelling before sending" but it does not seem to work as I have many spelling errors in my sent emails ( I have a vision issue). Any ideas how to correct this issue? Mike

Microsoft 365 and Office | Other
asked 2026-10-18T20:01:33.29+00:00
Michael Kevin Murphy 0 Reputation points
2 answers

How to increase One-Drive storage or sign up for more

I have a subscription to Personal Microsoft. I have been notified that I am 630% over storage capacity on my laptop. I tried to sign up for more storage but it looks like I re-signed up for an additional account. In the meantime, none of my work is…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-18T18:34:38.21+00:00
RC Delaney 0 Reputation points
answered 2026-10-18T19:57:51.8566667+00:00
Anuraag Roy 265 Reputation points Independent Advisor
0 answers

My wife's Microsft 365 account has been hacked and she cannot login

Hi, My wife's Microsft account has been hacked and changed so she cannot sign in and it states the account doesn't exist. What can she do? This occured last night at 7:30pm, NY time. Thanks Sean

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-18T19:13:01.36+00:00
Sean Curran 0 Reputation points
commented 2026-10-18T19:50:09.82+00:00
John Jefferson Doyon 89,935 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

I am unable to reactivate Word

I am using Mac OS12.7.6 I have a paid subscription to Microsoft 365. All my Word documants are now "view only" I have made several attempts (at least five) to reactivate Word but the protocols won't let me complete the sign-in process in order…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-18T08:51:20.9533333+00:00
Geoff Hodgson 20 Reputation points
answered 2026-10-18T19:42:03.95+00:00
John Korchok 236.7K Reputation points Volunteer Moderator
2 answers

Microsoft 365 Business Basic signup without UAE VAT/TRN

Hello Microsoft Team, We are a newly established company in Abu Dhabi, UAE, registered as **[**Moderator note: Personally Identifiable Information removed] We would like to subscribe to Microsoft 365 Business Basic for two users on a monthly…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-18T18:37:55.04+00:00
Abdelrazzaq Alananzeh 0 Reputation points
edited the question 2026-10-18T19:37:06.1666667+00:00
Jack-Bu 6,965 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Defender Windows Application will not open

Microsoft Defender will not open. When I click to open it shows the loading blue circle then does nothing and never opens. I have tried uninstalling and reinstalling the app and restarting my computer, but it has not changed.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-10-18T18:56:32.38+00:00
Blake Jenkinson 0 Reputation points
answered 2026-10-18T19:36:17.55+00:00
Lester Bernard Reyes 86,270 Reputation points Independent Advisor