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Been charged for Microsoft 365 subscription as a university student

I have been charged for a Microsoft 365 subscription, the only subscription I am aware of having is through my university email address which should provide me with free access, but I have been charged for it and need to request a refund.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-11-05T18:58:37.1866667+00:00
Aoife Barry (Student) 0 Reputation points
2 answers

coverting a word doucment ito a pdf copy

Why won't my personal MS 365 Word document convert to a PDF?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-05T18:21:12.27+00:00
JJGOODIE 0 Reputation points
answered 2026-11-05T18:56:46.4166667+00:00
John Jefferson Doyon 90,545 Reputation points Independent Advisor
2 answers

OneDrive pausing

Using a PC so not a battery power issue but my OneDrive now keeps pausing for specific reason. This is only a recent issue. Could it be due to running Windows Feature Experience Pack 1000.26100.489.0?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-25T21:59:52.87+00:00
Andrew Kerr 20 Reputation points
commented 2026-11-05T18:54:25.5333333+00:00
Marie-Louise Polle 10 Reputation points
2 answers One of the answers was accepted by the question author.

How to fix MS Office 2024 for Mac Excel crashing on existing pivot table change

I would like to know what I can do about this. I recently installed new MS Office 2024 16.114.3 on Mac running OS Sonoma 14.8.9. Trying to create a new pivot table from an existing spreadsheet causes Excel to Crash. Online advice from another site…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-11-03T20:59:56.34+00:00
Robert Elston 0 Reputation points
accepted 2026-11-05T18:53:40.6966667+00:00
Robert Elston 0 Reputation points
1 answer

Need human tech support

How do I talk to someone for help? Online support does not solve the problem and I tried calling a number but it was automated and would not let me speak to anyone

Microsoft 365 and Office | Other
asked 2026-11-05T18:47:21.2666667+00:00
Claudine Hughes 0 Reputation points
answered 2026-11-05T18:47:35.1766667+00:00

AI answer

1 answer

How to switch from individual to family subscription MS365 & Outlook/Hotmail

I have an individual MS365 plan including a hotmail/outlook email account I've been using for 30 years. I recently purchased a Family subscription after purchasing a new laptop for my husband to download MS Office on his computer, and need to merge my…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-11-05T18:40:47.63+00:00
Michelle Shuck 0 Reputation points
answered 2026-11-05T18:41:36.0433333+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Is the "Official community" attribute in Viva Engage available through Microsoft Graph?

In Viva Engage, a network admin can mark a community as an official community. It's under the community's "..." menu, in the Network admin section, as "Mark/Unmark official community." I'm trying to retrieve this attribute…

Microsoft 365 and Office | Microsoft Viva | Viva Engage
asked 2026-11-05T14:47:46.75+00:00
Jiang, Jack 0 Reputation points
accepted 2026-11-05T18:38:22.3766667+00:00
Jiang, Jack 0 Reputation points
2 answers

10-months into a 365 Office Standard subscription, sign-in is successful but does not allow access to MS apps (Windows 11)

Office 365 Business Standard installed approximately 10-months ago (~2 months remaining on 1-year subscription). Sign-in was successful but does not allow access to this (Word, Excel, PowerPoint, etc) resource. I cannot manipulate docs, xlsx, etc…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-04T19:15:47.1766667+00:00
Richard Pernich 0 Reputation points
commented 2026-11-05T18:35:34.1433333+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
2 answers

Teams Rooms Basic License isn't shown in Marketplace Screen nor in License Screen

Hey folks! I bought a Yealink A40 Meeting Room Setup, which is a certified Teams Rooms hardware. I understood from several Microsoft documentation and marketing pages that MS offers 25 Teams Room Basic licenses free of charge. I understood as well that…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T17:59:04.79+00:00
Florian Redeker 0 Reputation points
answered 2026-11-05T18:33:52.0866667+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
2 answers

Can't join To do list

Shared a list with someone. When they click to join, they get this error: "Can't join list. It looks like this list isn't available. Try contacting the person who invited you". I checked that we are both Private accounts. I have gone through…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-01-03T09:01:53.92+00:00
Chris Oosthuizen 80 Reputation points
answered 2026-11-05T18:32:20.72+00:00
Hakan Sengul 0 Reputation points
1 answer

I was billed for two versions of Office 365

I was billed for two versions of Office 365, one standard and one being Professional. How do I speak to a representative to get credited for the standard version?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T18:25:34.38+00:00
Stan Smith 0 Reputation points
answered 2026-11-05T18:26:33.3+00:00

AI answer

1 answer

Word registered to wrong user

My daughter accidentally registered a newly purchased retail copy of Office under her own Microsoft account instead of my wife's account. Please cancel the entitlement on my daughter's account and issue or assign it to my wife's account which is Cathy…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T18:22:40.22+00:00
Catherine Peters 0 Reputation points
answered 2026-11-05T18:23:18.6533333+00:00

AI answer

1 answer

365 defaults to my old email address. How do i change to new email as default

keeps defaulting to an old email. impacting functionality. How do i make current email the default?

Microsoft 365 and Office | Other
asked 2025-11-17T18:45:09.8733333+00:00
GARRY FOSTER 0 Reputation points
commented 2026-11-05T18:19:13.73+00:00
paul stetson 0 Reputation points
1 answer

We have a charge on our credit card we don't know what account it is for.

We have a charge on our credit card and we don't know what its for. We have a business account that we use through a third party.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T17:57:36.8733333+00:00
Julia Novotny 0 Reputation points
edited an answer 2026-11-05T18:11:04.4466667+00:00
Lin V 1,965 Reputation points Independent Advisor
1 answer

How to deal with TenantAccessBlockException

Dear Microsoft team, I noticed this afternoon my outlook account got logged out, I dont know the reason why but when i try to login back i get this notification that my tenant organization has been blocked what can I do to rectify this: UTC Date:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T16:34:26.1333333+00:00
Automation C-contact 0 Reputation points
edited the question 2026-11-05T18:09:34.9566667+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Family: How is reducing 6 TB to 2 TB an improvement?

Microsoft is replacing six individual 1 TB OneDrive allowances with just 2 TB shared across all six users. That's a 66.7% reduction in total included storage, presented as greater flexibility for families. I've been paying for Microsoft 365 Family for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T20:59:07.63+00:00
Ákos Hajdu 20 Reputation points
answered 2026-11-05T18:08:28.2+00:00
Юрий Сахаров 0 Reputation points
1 answer

how to fix the column type size where day, sender and subject are included.

When outlook is open, the column that lists the day, sender, subject has become extremely small type. I don't know why. How can I fix this?

Microsoft 365 and Office | Other
asked 2026-11-05T18:07:37.65+00:00
Ropp, Cindy 0 Reputation points
answered 2026-11-05T18:08:03.6633333+00:00

AI answer

2 answers

Trying to drag down a sum if formula but keeping the same range

Hi, I am using the below formular. How can I make it so the "C1" drags down to C2, C3 etc without having to do it one by one?? Sorry if this is a silly question I just can't seem to manage it. I have a lot of different codes to use so would…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-11-04T15:41:55.7933333+00:00
Sarah Saleh 0 Reputation points
commented 2026-11-05T18:04:53.65+00:00
Igihozo Gady 80 Reputation points Independent Advisor
1 answer

e-mails from you saying my credit card has expired

is my payment method up to date. I updated the other day but continue to get e-mails saying my credit card has expired

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T18:01:59.4166667+00:00
bridget rosewell 0 Reputation points
answered 2026-11-05T18:02:36.51+00:00

AI answer

1 answer

chargeing my debit card, unauthorized

you charged my devit card and i do not subscribe to microsoft

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T17:58:09.1733333+00:00
michael lee 0 Reputation points
answered 2026-11-05T17:58:28.7633333+00:00

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