497,429 questions with Microsoft 365 and Office-related tags

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How to open Files once added to 365 Family

I had Microsoft 365. It was expiring so was invited to be part of a Microsoft 365 family. I was invited and accepted. But my excel files will open but I cannot make any changes as they are showing as "unlicensed". My computer showsas…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-14T21:26:28.13+00:00
Karen Shanks 0 Reputation points
answered 2026-10-14T21:27:17.86+00:00

AI answer

1 answer

MFA verification methods fail with error 399287

Hi, I am the only Global Administrator of the Microsoft 365 tenant. I can authenticate with my password, but all MFA verification methods fail with error 399287. I need an MFA reset or backend review of the authentication methods for the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T18:32:53.2633333+00:00
Magnus Falck 0 Reputation points
edited the question 2026-10-14T21:25:18.5266667+00:00
Jack-Bu 6,960 Reputation points Microsoft External Staff Moderator
1 answer

AADSTS5000228 – Access to newly created tenant denied, cannot enroll in Partner Program

Hello, We created a new Microsoft 365 / Entra ID tenant for our company (an IT services company based in Abidjan, Côte d'Ivoire) in order to enroll in the Microsoft AI Cloud Partner Program as a CSP indirect reseller. Signing in with the tenant's global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T15:09:00.4466667+00:00
CI ANFOSE 0 Reputation points
answered 2026-10-14T21:21:11.88+00:00
Hendrix 2,075 Reputation points Independent Advisor
2 answers

Customer Service Assistance Needed

Hello, I'm trying to reach Microsoft 365 Customer Service to merge multiple Microsoft 365 accounts and upgrade to a business account. Does anyone have a good number to reach a live person? My website hosting is through GoDaddy, but they recommend I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T20:44:03.5833333+00:00
ANG08 0 Reputation points
answered 2026-10-14T21:20:54.5066667+00:00
Kai-L 20,115 Reputation points Microsoft External Staff Moderator
2 answers

Legit email or spam

Is Microsoft 365 ******@infoemail.microsoft.com a legitimate email from Microsoft?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-14T20:34:58.6+00:00
Joe Nichols 0 Reputation points
answered 2026-10-14T21:18:36.8033333+00:00
Ferdinand Nanalig 33,435 Reputation points Independent Advisor
0 answers

new account stuck in loop-can't access it

"I am over 18. I created a new Microsoft account. Account ******@gmail.com When I sign in on any device, Microsoft asks me to confirm I am an adult or provide parental consent. After entering the verification code or password, I am redirected back…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-14T21:15:40.4566667+00:00
Teresa Salazar 0 Reputation points
2 answers

Two g-mail accounts

I purchased additional storage but i still get a notice that my storage is full. I think the wrong g-mail account is being used. What can I do to get it into one account but not lose anything from the other account?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T20:32:52.2966667+00:00
Jack Williams 0 Reputation points
edited a comment 2026-10-14T21:08:36.3266667+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
1 answer

fix highlight and copy in Word

Problem: Word will not let me drag to highlight text for copying. I have tried all the online fixes and including re-installing Word about 5 times. I have used these helps which worked for a few minutes then…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-06T17:21:44.1966667+00:00
Saylor HomePC 5 Reputation points
commented 2026-10-14T21:03:48.66+00:00
Saylor HomePC 5 Reputation points
1 answer

Microsoft Account Compliance Lock nightmare

I’ve had my Minecraft account since 2011, went to minecon twice and even had the first creeper cape. Fast forward to a few years back when Microsoft started forcing us to merge our accounts with Microsoft accounts. Fast forward again to this month…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-29T05:03:09.4966667+00:00
Alayna G 0 Reputation points
commented 2026-10-14T21:00:57.8133333+00:00
DigitalAccountAdvocate 0 Reputation points
0 answers

Acquiring a Pay-per-incident support.

I am attempting to create a Pay-per-incident (PPI) support without success. I attempted to use my O365 admin and my work account that gets me logged into the Engage Center, but when I try to select the option for the Pay-per-incident I get the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T19:58:52.0133333+00:00
Craig Saunders 0 Reputation points
commented 2026-10-14T20:57:05.4133333+00:00
Kai-L 20,115 Reputation points Microsoft External Staff Moderator
2 answers

I have been unwittingly paying for 2 Microsoft accounts EVERY month for possibly 2 years now

Someone with more knowledge than me opened a second Microsoft account some time back. Unfortunately I have had major issues all the time ever since. I would like to simplify things, , possibly just close one of the accounts, but I can't figure out what…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-04T16:36:20.9466667+00:00
Health Defence Organics 0 Reputation points
edited an answer 2026-10-14T20:46:36.9466667+00:00
Emily T 910 Reputation points Microsoft External Staff Moderator
2 answers

Setting up business account

I recently subscribed to @onmicrosoft.com account and paid the subscription. Unfortunately the lady who assisted me on phone did not send links and guide on how to set up this account and start using it for business emails. Please assist. PM

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T19:20:04.4166667+00:00
Prayers Murungu 0 Reputation points
commented 2026-10-14T20:37:44.25+00:00
Lin v 1,550 Reputation points Independent Advisor
2 answers

I am getting an error msg when I am trying to convert multiple files to pdf

I am getting an error msg when I am trying to convert multiple files to pdf using Adobe acrobat feature "Create multiple files" the msg says: the security level is set too high

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-14T17:36:46.83+00:00
Yaldar Taher 0 Reputation points
answered 2026-10-14T20:36:00.8733333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
1 answer

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-14T20:35:43.7633333+00:00
Brenda Knight 0 Reputation points
1 answer

Assistance Needed with Approving Embrava/Blynclight Apps for Teams Integration

Hi, My manager recently purchased a small status indicator cube that displays red when he's in a Teams call and green when he's available. During the setup process, he was prompted to install two applications that work with the device: Embrava Connect…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:15:50.68+00:00
Kenneth Korp 0 Reputation points
commented 2026-10-14T20:33:19.4266667+00:00
Kelly Knecht (Quala Inc) 0 Reputation points Microsoft External Staff
1 answer

I bought a lifetime home use program, Office Pro Plus and now I cannot get it installed in my new computer

New computer and I cannot get home use Office Professional Plus 2016 installed. Help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-07T13:05:17.61+00:00
J p 0 Reputation points
commented 2026-10-14T20:33:19.3533333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Adding a PC to my personal student subscription of MS 365

How do I add a PC to my subscription. It works on my laptop now. I tried to sign in from the PC and it did not work. Do I need to uninstall the version on that PC and start over? The PC has Microsoft 365 Enterprise version.

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-10-14T19:52:13.76+00:00
Irene Hurst 0 Reputation points
answered 2026-10-14T20:30:39.1866667+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
3 answers

SharePoint Online "Search this list" Returns Results for Folder Users but Not for Site Owners

I'm experiencing unusual behavior with the Search this list feature in a SharePoint Online custom list. Environment SharePoint Online custom list (not a document library) ~100 items List has unique permissions Folders are used for permission…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-13T14:27:37.22+00:00
Michal Otahal 0 Reputation points
answered 2026-10-14T20:29:30.53+00:00
Ruby Nguyen 3,130 Reputation points Independent Advisor
4 answers

Excel - Copy & Paste not working

Copy and Paste isn't working in Excel - I can Cut and Paste, but when I try copying a cell - neither ESC, Ctrl V or Enter work.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-19T22:44:32.2833333+00:00
cthor 0 Reputation points
recommended 2026-10-14T20:26:55.7233333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Cant install 365

I have purchased Microsoft 365 personal edition I was able to down load the package, however I’m unable to install it on my computer. I get different types of error message. I’ve been trying for a month and been unsuccessful.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-14T20:05:31.2033333+00:00
Philip Muschette 0 Reputation points
answered 2026-10-14T20:25:37.8633333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator