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not finding all the files of onedrive account

My OneDrive account shows 1 TB of available free space and appears empty under "My Files," leading me to believe my files are missing. However, old direct share links for these files are still fully functional and successfully open the contents…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-02T13:13:08.78+00:00
Phil cam 0 Reputation points
commented 2026-11-04T09:06:36.9733333+00:00
Kai-H 30,230 Reputation points Microsoft External Staff Moderator
2 answers

excel spreadsheets disappear

all my excel spreadsheets disappear. this is the third time this has happened.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-11-02T19:38:36.57+00:00
Steve Clever 0 Reputation points
commented 2026-11-04T09:04:33.74+00:00
Kai-H 30,230 Reputation points Microsoft External Staff Moderator
0 answers

How to Uninstall Microsoft Visio (Microsoft Visio - en-us) Using a Script via ManageEngine?

Hi Microsoft Support Team, I would like to know how to silently uninstall Microsoft Visio (Microsoft Visio - en-us) from Windows devices using a script. Our objective is to deploy the uninstallation script remotely through ManageEngine Endpoint Central…

Microsoft 365 and Office | Visio | Other | Windows
asked 2026-11-04T09:03:54.22+00:00
Mohd Marezuan Ahmad Marzuki 40 Reputation points
1 answer

Microsoft Forms account blocked

my account was unlocked. I verified I am human but my forms are blocked.

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-11-03T05:14:56.9466667+00:00
Jaylyn Homnoan 0 Reputation points
commented 2026-11-04T09:03:42.43+00:00
Kai-H 30,230 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Page view counter at the bottom of the page not matching the number shown on usage report.

So this question is building off a question of the same name that I didn't feel had a satisfying answer. I'll try to phrase the poster's question slightly differently to hopefully get a better answer. Looking at the 7 day history of a given sharepoint…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-11-03T16:37:41.8266667+00:00
George 0 Reputation points
accepted 2026-11-04T08:58:15.73+00:00
George 0 Reputation points
1 answer

Excel Crashes When I Create A Pivot Table

Microsoft Excel crashes as soon as I create a pivot table in Excel. It can be a new workbook or a workbook that I created 15 pivot tables in last week. I've already tried it in Safe Mode, this did not work. I've already disabled all add-ins, this did…

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-11-03T20:46:51.8833333+00:00
Connor Mohs 0 Reputation points
edited the question 2026-11-04T08:56:20.9733333+00:00
Rory Archibald 19,220 Reputation points Volunteer Moderator
1 answer

How to delete in order Microsoft Office LTSC Professional Plus 2021

I have recently subscribed the Office 365 but unable to install this because of the message saying 'need to uninstall Microsoft Office LTSC Professional Plus 2021'.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T08:55:15.1633333+00:00
HJ Jeon 0 Reputation points
answered 2026-11-04T08:55:58.72+00:00

AI answer

1 answer

Sole Global Admin locked out of Azure portal - personal Microsoft account (outlook.com), Authenticator device lost, need MFA reset

I signed up for Azure myself with a personal Microsoft account (outlook.com). That account is the only Global Administrator of the auto-created "Default Directory" tenant. I can still sign in to the Microsoft account itself, but the Azure…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-23T16:14:11.17+00:00
huhao 0 Reputation points
commented 2026-11-04T08:54:23.7566667+00:00
Daniel-Vo 7,895 Reputation points Microsoft External Staff Moderator
1 answer

URGENT — Sole Microsoft 365 Business Administrator Locked Out — Tenant Recovery Needed

I am the sole administrator and licensed user of a Microsoft 365 Business Standard subscription purchased directly from Microsoft. My annual subscription renewed successfully on May 14, 2026. Microsoft suddenly stopped recognizing my administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T14:50:37.4133333+00:00
Kimberly Allen 0 Reputation points
edited an answer 2026-11-04T08:50:09.25+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Global Administrator Account Recovery

Microsoft 365 Global Administrator Account Recovery Issue We are unable to access our Microsoft 365 Global Administrator account because it is asking for verification through Microsoft Authenticator. We no longer have access to the device on which the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T10:50:17.86+00:00
Abhinav 0 Reputation points
edited an answer 2026-11-04T08:49:24.5166667+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
2 answers

NEED HUMAN -- get requests to create a passkey

How do I speak to a HUMAN? You are giving WRONG information. I need a HUMAN. WHAT IS A TAG????? JUST GET ME A HUMAN. THIS IS ABSURD. YOU DO NOT OFFER ANY HELPFUL ANSWERS. GET ME A HUMAN!!!!! NOW!!!!!

Microsoft 365 and Office | Other
asked 2026-11-03T14:39:23.3166667+00:00
Marissa Boyescu 0 Reputation points
edited an answer 2026-11-04T08:47:40.5666667+00:00
Bulldog 5,500 Reputation points
3 answers

How to set up school for Microsoft Education

I have been trying to sign up and get more information for Microsoft 365 but I am led to these pages. Once I click "sign up your school" i receive this prompt: Please help! THank you.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T02:38:30.1+00:00
Tabitha Lim 0 Reputation points
answered 2026-11-04T08:45:46.63+00:00
Marius Vaičeliūnas 310 Reputation points
1 answer

Sole Global Admin locked out by MFA – existing case not progressing, phone support disconnects

I am the only Global Administrator of a Microsoft 365 Business tenant, and I’m completely locked out because of MFA. I can’t complete sign-in or register a new authenticator, and there are no other admins on the tenant. My business can’t send or receive…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-29T11:02:26.58+00:00
Eleni Koutsouri 0 Reputation points
edited an answer 2026-11-04T08:43:20.2566667+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
2 answers

Locked Out of Two Microsoft 365 Tenants Due to MFA — Need Official Recovery Support

Hello, I am the only available administrator for two separate Microsoft 365 business tenants. I lost access to my old Microsoft Authenticator device and have no alternative MFA method. I tried the "Require re-register multifactor…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-22T09:43:27.54+00:00
Surached Chaiyakum 0 Reputation points
edited an answer 2026-11-04T08:41:31.1033333+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
2 answers

Unable to access Microsoft 365 admin account due to Microsoft Authenticator

I am the administrator of our Microsoft 365 subscription and cannot sign in to my account. Sign-in requires approval through Microsoft Authenticator, but I no longer have access to the mobile phone used for authentication. As a result, I cannot access…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-21T09:00:00.9033333+00:00
Silviu Carbunaru 0 Reputation points
edited an answer 2026-11-04T08:41:01.73+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Tenant Lockout – Sole Global Administrator Unable to Complete MFA

Hello Microsoft Support, I am the sole administrator of my Microsoft 365 organization. My administrator account is [Moderator note: Personally Identifiable Information removed] @eatskorea.onmicrosoft.com. After changing my mobile phone, I lost access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-20T07:29:34.5133333+00:00
쥰 손 0 Reputation points
edited an answer 2026-11-04T08:40:11.23+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out due to MFA error 399287

Hello Microsoft Support, I am the sole Global Administrator of a Microsoft 365 tenant and I am completely locked out of the tenant. My only available MFA method is SMS. When I attempt to receive an SMS verification code, Microsoft Entra ID returns error…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T08:05:59.48+00:00
Elekidis Nikos 0 Reputation points
edited an answer 2026-11-04T08:39:01.18+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
1 answer

Unable to log in to my tenant's administration.

Hello, I am the sole global administrator for my organization’s Microsoft 365 tenant. Unfortunately, I have lost access to my phone, which was my only registered method for multi-factor authentication. As a result, I am unable to receive verification…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T13:54:43.6433333+00:00
Delphine PAULIN 0 Reputation points
edited an answer 2026-11-04T08:38:25.6966667+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
1 answer

Urgent: Existing Microsoft 365 Data Protection case unresponsive, Sole Global Administrator MFA lockout

Hello Microsoft Support Team, I am the sole Global Administrator of a Microsoft 365 Business Basic account and have been locked out after changing my phone. Microsoft Authenticator is inaccessible, and SMS verification fails to send me OTP. On November…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-04T08:35:54.6366667+00:00
Hafiz Ammar Siddiqui 0 Reputation points
answered 2026-11-04T08:36:54.1166667+00:00

AI answer

1 answer One of the answers was accepted by the question author.

New Toolbar Feature Makes Word Android App Unusable

I just wanted to share a screenshot of how this new toolbar blocks the screen in the Word Android app so the devs can see how bad it it. None of the feedback or support forums seem to let me upload an image.

Microsoft 365 and Office | Word | For home | Android
asked 2026-09-23T12:30:54.26+00:00
Ted L 45 Reputation points
commented 2026-11-04T08:36:51.4633333+00:00
JFawn 0 Reputation points