496,771 questions with Microsoft 365 and Office-related tags

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Can't identify or cancel Microsoft subscription being charged monthly

Hi, I have a recurring charge on my bank statement: MICROSOFT#G**[Moderator note: Personally Identifiable Information removed]** MSBILL.INFO AU The charge is AUD $8.67 per month. I've signed into my Microsoft account and checked: Services &…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-07T12:47:52.51+00:00
John W 0 Reputation points
commented 2026-10-10T07:47:20.4+00:00
John W 0 Reputation points
2 answers

How do I remove a tennant id from my account

I have 4 email accounts on microsoft exchange. Somehow , when i purchased windows 365 , it took my id attaching my email address to windows 365. now I cant set up a new email via my microsoft exchange. Please help I need to remove the domain name from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:46:18.3266667+00:00
Chris Hill 0 Reputation points
answered 2026-10-10T07:45:25.2+00:00
Chris Hill 0 Reputation points
1 answer

Impact of SMS/Voice MFA Retirement – February 2027

Hello, just two questions: What happens if a user has Microsoft Authenticator or TOTP registered alongside SMS/voice authentication methods when SMS and voice are retired on February 1, 2027? Will the user be required to register a phishing-resistant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T14:06:21.1766667+00:00
Dino Anzellotti 0 Reputation points
edited the question 2026-10-10T07:38:24.7033333+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft 365 admin center

When I try to go to the admin center for Microsoft 365, it tells me to log in with an user which has permission. I should be that user because I originally signed up. What should I do to fix this issue?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T07:31:53.9866667+00:00
John Ernster 0 Reputation points
2 answers

how to fix #NAME? in excel when you have tried lots of times

In excel I have to put in this formula =XLOOKUP([@Level],Assigned_Level,Hourly,,1) but when I do the #NAME? error comes up

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-10T06:33:08.76+00:00
Hernandez, Matthew Antonio 0 Reputation points
answered 2026-10-10T07:30:03.69+00:00
TaoLi 115K Reputation points Independent Advisor
3 answers

Where has Onecloud subdirectory dissapeared to?

I have, or had until a few hours ago, a onecloud subdirectory with several thousand photos stored in it. It now doesn't appear in the directory listing. What has happened to it, and how can I regain access?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-07T14:27:12.7933333+00:00
David Loane 0 Reputation points
answered 2026-10-10T07:16:52.6633333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 E5 Developer OneDrive quota remains 10 GB although user and organization limits are 1024 GB

I am using a Microsoft 365 E5 Developer tenant. My OneDrive for Business site remains limited to 10 GB even though all storage settings are configured for 1024 GB (1 TB). What I have verified: • Microsoft 365 E5 Developer license is assigned and…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-10T06:46:06.48+00:00
Zain ul 0 Reputation points
answered 2026-10-10T07:15:11.6766667+00:00
Liora 2,330 Reputation points Independent Advisor
1 answer

change of payment

Change to another way of billing I receive monthly invoices for online service for €4,48. In pay these invoice by creditcard. I want to change to another creditcard but i can't find the invoices in my account. How can i change to another creditcard en…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T12:04:46.6566667+00:00
Hans Mallie 0 Reputation points
edited the question 2026-10-10T06:59:52.8466667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
2 answers

I would appreciate your assistance in recovering my data as soon as possible.

All of my data on OneDrive has been deleted, and the files in the Recycle Bin appear to be empty. I would appreciate your assistance in recovering my data as soon as possible.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-11T11:41:03.3066667+00:00
Đinh Thị Út Nhã 0 Reputation points
commented 2026-10-10T06:56:08.48+00:00
Đinh Thị Út Nhã 0 Reputation points
2 answers

Can't approve sign-in in Microsoft Authenticator with school account

Hello, I have a problem with the Microsoft Authenticator app and my school Microsoft account (domain @soy.sena.edu.co). What happens: 1. I try to sign in with my school account in the browser on my laptop. 2. Microsoft shows me a verification number that…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-10-10T05:36:34.7433333+00:00
varon crack 0 Reputation points
edited the question 2026-10-10T06:50:20.93+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
1 answer

I just need a technical person to contact me by phone.

I just want to have a technical person contact me and finish fixing my account issues before we were disconected two days ago on a phone conversation .

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T22:47:26.3966667+00:00
compton lynch 0 Reputation points
answered 2026-10-10T06:49:53.33+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
3 answers

My spreadsheet formula stopped working on subsequent rows

I am using a formula to track loan repayment and it stopped working by row 41. How do I get it to continue on down the spreadsheet?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-06T14:06:18.8733333+00:00
Janine Peterson 0 Reputation points
answered 2026-10-10T06:39:18.8033333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of the only Global Administrator account due to MFA issue - Microsoft 365 tenant recovery required

I am the only Global Administrator of my Microsoft 365 tenant and I am currently locked out due to a Multi-Factor Authentication (MFA) issue. Tenant: [Moderator note: Personally Identifiable Information removed] Global Administrator account: [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-23T18:35:18.0966667+00:00
Md Nafiz Imtiaz 0 Reputation points
answered 2026-10-10T06:38:52.8166667+00:00
Md Nafiz Imtiaz 0 Reputation points
2 answers

How to add gmail account as exra account on Office365

Office365 is already linked to one of my accounts, @verizon.net. How can I also link my gmail account, @gmail.com?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-10T05:30:39.0366667+00:00
Alan Lipschitz 0 Reputation points
answered 2026-10-10T06:24:11.4266667+00:00
Estrella721 46,670 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Reinstall MS Office 2021

2 days Ago, My SSD get corrupted. then i install new SSD but default a man installed windows office 2016 edition and professional windows 11 install but my actually laptop is MS office home and student 2021 edition, how to reinstall MS office home and…

Microsoft 365 and Office | Other
asked 2025-11-15T12:21:07.3966667+00:00
BIPUL KISHOR 20 Reputation points
accepted 2026-10-10T05:53:29.6766667+00:00
BIPUL KISHOR 20 Reputation points
3 answers

Opening old Word files

Trying to open old (1990's) Word files ho do I find MS knowledge base article 922850?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-09T02:00:09.9833333+00:00
Mike Smith 20 Reputation points
commented 2026-10-10T05:53:17.0033333+00:00
Hendrix-V 19,940 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator log in loop

I just changed phones. I am attempting to log into MSTeams. I am being asked to Authenticate in Microsoft Authenticator. Microsoft Authenticator opens with a number telling me to then input this number into Microsoft Authenticator..... How does it not…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-09T14:50:19.14+00:00
Jonathan McConnell 0 Reputation points
edited the question 2026-10-10T05:48:24.1166667+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
1 answer

authenticator code

i dont have the number or i do not know the device where the authenticator code was sent

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T05:13:39.0066667+00:00
MARIEL JOYCE HIPPOG 0 Reputation points
commented 2026-10-10T05:46:32.76+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
2 answers

Can’t login in to my account

The code that was given to put into the authentication doesn’t pop up, basically I sign in with my email and password but when once it asks me to authenticate on my phone I can’t because it’s not popping up on my phone

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-08T22:49:29.4666667+00:00
Yonelby Almanzar 0 Reputation points
commented 2026-10-10T05:46:13.1066667+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Connecting OneDrive in Windows 11

Have been running OneDrive successfully for several years and moved it from desktop to laptop, both in Windows 10. Just transferred everything to Windows 11, and now my OneDrive is not starting up. What do I do? I save everything under OneDrive and then…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T04:07:27.14+00:00
Sharon Norris 0 Reputation points
answered 2026-10-10T05:41:30.4266667+00:00
Sharon Norris 0 Reputation points