475,325 questions with Microsoft 365 and Office-related tags

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Authenticator

I can't get into my school Outlook because the authenticator doesn't send me a code and when i follow the steps it sends me back to the authenticator again.

Microsoft 365 and Office | Subscription, account, billing | For education | Android
asked 2026-05-30T22:05:15.4933333+00:00
Camilo Galeano 0 Reputation points
edited an answer 2026-05-31T00:29:47.0866667+00:00
tsmaker 0 Reputation points
1 answer

I am creating a document layout, for a two-part flyer,

I am creating a document layout, for a two-part flyer, a document layout, I want to create this document by using a table and need exact instructions hard to create such a document so that the page is replicated executors same on the top and bottom half

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-31T00:27:24.21+00:00
Hilton Shapiro 0 Reputation points
answered 2026-05-31T00:27:39.24+00:00

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1 answer

can i get refund on microsoft 360 which was on auto pay and got renewed for another yerar on apr 30

can i get refund on microsoft 360 which was on auto pay and got renewed for another yerar on apr 30

Microsoft 365 and Office | Other
asked 2026-05-31T00:24:39.83+00:00
Anwer sattar 0 Reputation points
answered 2026-05-31T00:24:54.0233333+00:00

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2 answers

MFA account and entering code on Authenticator

I have an account on my MS Authenticator app on my cell phone that used to work with MFA. I'm having multiple issues: I cannot login to 'login.microsoft.com' with this account and try to redo the sign in method where I can scan a QR code and then be…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-05-30T19:26:18.9633333+00:00
John McCartney 20 Reputation points
edited an answer 2026-05-31T00:24:38.3466667+00:00
Hin-V 15,085 Reputation points Microsoft External Staff Moderator
1 answer

Billing asking for payment and I have updated my credit card to make payment, but it still shows I need to make a payment

When I upload my PowerPoint, it says I have to make a payment to keep my access. I have updated my credit card, but there's nowhere to continue or use it this card's information. Just updating the card information is not working. What do I do?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-31T00:23:48.69+00:00
david gunnell 0 Reputation points
answered 2026-05-31T00:24:10.9666667+00:00

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3 answers

I want refund my money

Hello, I was charged for a subscription yesterday, but no license or service has been activated on my account. I have checked my account and cannot find any active subscription associated with this charge. I would like to request a full refund as soon as…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-29T20:27:56.15+00:00
safoora zahani 0 Reputation points
answered 2026-05-31T00:22:04.64+00:00
Darhyl Amizola 42,740 Reputation points Independent Advisor
3 answers

Why is copilot greyed out in Word?

When I go into Word, I can't click on Copilot. My account is active and includes Copilot. It works in Excel. Why not word?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-08T22:29:35.2866667+00:00
Nanci Pattenden 0 Reputation points
commented 2026-05-31T00:19:23.38+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
1 answer

one drive is stuck on processing changes

one drive has documents that have not synced since 12 May 2026

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-05-19T23:49:47.3133333+00:00
Mary Nehme 0 Reputation points
commented 2026-05-31T00:18:57.07+00:00
Sophie N 15,040 Reputation points Microsoft External Staff Moderator
0 answers

I purchased my microsoft office account in 2016

Hi, I am trying to get the date and details to my microsoft account i purchased back in 2016. I will be transitioning from my work to my personal and need the details. Thank you, Dori

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-31T00:15:27.0366667+00:00
Dori Prado 0 Reputation points
answered 2026-05-31T00:15:42.57+00:00

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2 answers

Excel not printing

I am having a new problem with Excel not printing anymore. I have not changed any setup on my printer, and I am still able to print from other apps. I have tried closing many of the things running in the background on the laptop as well. [Moderator…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-30T22:27:14.32+00:00
Sloan, Robert 0 Reputation points
edited the question 2026-05-31T00:13:20.7+00:00
Sophie N 15,040 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

I can no longer select text in Word

For the past few days I have not been able to select text in order to edit or move it in Word.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-02-06T23:41:30.2233333+00:00
Julie Shimer 20 Reputation points
recommended 2026-05-31T00:09:36.17+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
1 answer

Add-ins issue

I do have two Microsoft accounts. One for work and one for personal use. My work account Excel add-ins work perfectly fine. However, my personal account add-ins are not. I use a Mini Calendar and Date Picker add-in primarily what I noticed before…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-05-31T00:00:04.3233333+00:00
Jogleen Calipon 0 Reputation points
answered 2026-05-31T00:00:24.0966667+00:00

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4 answers

Unable to install Claude Add In

I'm trying to install the Claude Add in. However it keeps saying "You don't have permission to use this add-in. Contact your system administrator to request access." My microsoft account isn't under an organization. It was bought personally.…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-05-30T03:07:20.6033333+00:00
Zent 0 Reputation points
answered 2026-05-30T23:50:12.2233333+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
2 answers

Missing Emails

Hello, I use my hotmail account for multiple apps and recently I was trying to log in to a few sites (Kickstarter, B&N) and they requested a verification code. I have not received any codes aimed at my outlook account. I have reached out to multiple…

Microsoft 365 and Office | Access | For home | Other
asked 2026-05-29T18:28:04.0033333+00:00
Ashley 0 Reputation points
answered 2026-05-30T23:48:10.7866667+00:00
Ashley 0 Reputation points
1 answer

How do I cancel my subscription to Microsoft 365

I need to cancel my subscription to Microsoft 365. I need to know how to do that.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-30T23:47:39.73+00:00
Howard Spencer 0 Reputation points
answered 2026-05-30T23:47:48.1133333+00:00

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2 answers

I lost the email containing my Microsoft Office product key

I have lost the email containing my Microsoft Office product key. How do I retrieve it please?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-05-30T23:05:57.1033333+00:00
ann laken 0 Reputation points
answered 2026-05-30T23:43:34.09+00:00
Estrella721 38,740 Reputation points Independent Advisor
2 answers

Page Numbers Disappearing After Inserting Cover Page and Section Breaks

Hello, I’m using MS Word (LSTC Professional Plus 2021) and I’m having recurring issues with page numbering after inserting a Cover Page and section breaks. I started with a four‑page document that had correct page numbering. After inserting a built‑in…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-29T13:13:56.91+00:00
Happy Teacher_63 60 Reputation points
edited an answer 2026-05-30T23:25:40.61+00:00
Alina Le 1,860 Reputation points Independent Advisor
1 answer

MS won't let us switch our Family 365 plan immediately to Personal 365 plan until Family expires. We want to update immediately.

We purchased a MS 365 Personal plan and our current MS 365 Family plan is set to expire on June 5. We do not want to wait until it expires to start our Personal plan. We want to start it now. Please advise. See attached image:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-30T23:22:14.5333333+00:00
gwoo 0 Reputation points
answered 2026-05-30T23:22:30.62+00:00

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2 answers

Entered wrong date of birth while opening account account.

I have entered Date of Birth 01 July 2017 by mistake, which is the date of openiing of Office. Due to the age restrictions I am unable to use account effectively to full extent. Therefore I want to change the date of Birth or simply delete account. Moved…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-08T07:56:43.9833333+00:00
Chapter Cell 0 Reputation points
commented 2026-05-30T23:22:12.1833333+00:00
liberty Akutse 0 Reputation points
3 answers

I have multiple accounts with the same email and am frozen out of my admin account

Hello, I just purchased a new laptop and 365 business account. I am a one person construction company and just switched my entire work platform from Google Workspace to 365 and it has been a disaster. There's no support to help me. It appears I have…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-29T16:53:29.3533333+00:00
Tyler Dotten 0 Reputation points
answered 2026-05-30T23:17:56.9333333+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator