498,653 questions with Microsoft 365 and Office-related tags

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3 answers

ONEDRIVE (personal) sync pausing randomly

My onedrive has suddenly started to randomly pause synching. I uninstalled and reinstalled, but the issue is still there. I have to keep manually telling it to resume sync. All the recommended checks have been made and nothing has changed in my set up in…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-20T16:18:52.0666667+00:00
Max Boulton 0 Reputation points
commented 2026-10-22T08:40:02.04+00:00
Max Boulton 0 Reputation points
2 answers

I want to cancel subscription .U took £84.99 from my Credit Card 7/10/26. ., I don't have a number

I want to cancel subscription . You took an unauthorised amount of £84.99 from my Credit Card. I don't have a number. …

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-21T16:11:38.9433333+00:00
Bill Baird 0 Reputation points
commented 2026-10-22T08:36:59.8933333+00:00
DaveM121 941.3K Reputation points Independent Advisor
2 answers

Cant sign in with my microsoft account on new desktop

New desktop..trying to sign in with my existing microsoft account. Cannot get past the "Lets prove you're human" challenge. Tried it many times and failing to sign in. Any ideas? Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T17:02:13.6833333+00:00
Suzie 0 Reputation points
commented 2026-10-22T08:34:58.0366667+00:00
Thomas4-N 22,745 Reputation points Microsoft External Staff Moderator
1 answer

Alter incorrect subscription account

I renewed my 365 subscription through the wrong email account. I want it transferred to the correct account which is linked to Microsoft. Am getting desperate

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-22T08:33:29.5233333+00:00
Michael Mackay 0 Reputation points
answered 2026-10-22T08:33:43.77+00:00

AI answer

1 answer

Sole Global Administrator locked out by MFA – SMS fails with error 399287, support form says I'm not a Global Admin

I am the sole Global Administrator of a small paid Microsoft 365 tenant (Minecraft Education for Commercial subscription), and I am completely locked out of the Microsoft 365 admin center because I cannot complete MFA. What happens at sign-in My password…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-22T07:41:25.3333333+00:00
Daniel Goldberg 0 Reputation points
edited the question 2026-10-22T08:30:36.3766667+00:00
Doris V 2,355 Reputation points Microsoft External Staff Moderator
1 answer

Athenticator Microsoft 365

I am the only Global Administrator of my Microsoft 365 tenant. I have lost access to my Microsoft Authenticator because my phone is no longer available. I have no secondary Global Administrator and no alternative MFA methods. I need assistance from the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-21T08:25:49.47+00:00
Henno Pels 5 Reputation points
commented 2026-10-22T08:28:17.43+00:00
Henno Pels 5 Reputation points
0 answers

I have a Microsoft account, do I need to also have a Norton account as well?

I have a Microsoft 365 account/subacription. Do I need to also have a Norton subscription, or is one account enough? ie can I can my Norton subscription and not lose support with my paid Microsoft 365 subscription?

Microsoft 365 and Office | Other
asked 2026-10-22T08:27:47.35+00:00
Beverley Shelbourne 0 Reputation points
1 answer

External hyperlinks assigned to images are not clickable in Office Online PowerPoint Viewer

Hello, We are experiencing an issue with Microsoft's Office Online Viewer (view.officeapps.live.com) when displaying PowerPoint (.pptx) files hosted on AWS S3 and delivered through CloudFront. Issue External HTTPS hyperlinks assigned to images in…

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-10-22T07:20:18.2133333+00:00
s-kusakabe 0 Reputation points
answered 2026-10-22T08:24:09.7333333+00:00
Demi Nguyen 2,605 Reputation points Independent Advisor
2 answers

How To Get My File to Stop Saying Read-Only and Locked

I put one of my files in Read-Only Mode and now all my other files are turning into Read-Only files. Even when I at least try to rename the files and edit and save them it says This file cannot be edited because it is locked for editing by (my name). I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-19T11:18:12.08+00:00
Tanti Wonzo 5 Reputation points
commented 2026-10-22T08:24:02.8+00:00
Kai-H 28,885 Reputation points Microsoft External Staff Moderator
2 answers

Defining a new range after getting the result of a range.find statement.

I have a data set consisting of groups of cells from 8 to 32 rows each. Each group contains a cell indicting the number of rows in the group. There is a marker indicating the start of the group. I can get the start of a particular group with a range.find…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-16T01:37:59.44+00:00
David Goins 1 Reputation point
commented 2026-10-22T08:23:15.8366667+00:00
Thomas4-N 22,745 Reputation points Microsoft External Staff Moderator
2 answers

How do I unlock an entire Workbook on my MacBook Pro

I recently shared my computer with Tech Support. After logging them off and restarting my Mac I opened my Excel Workbook and every sheet is locked. I DID NOT lock this sheet myself. But to unlock it requires a password. Please tell me there's…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-10-16T01:10:22.88+00:00
Sean Grady 0 Reputation points
commented 2026-10-22T08:22:58.6866667+00:00
Thomas4-N 22,745 Reputation points Microsoft External Staff Moderator
2 answers

how to install 365 after UNINSTALLING a previous version. Uninstall appeared to have been completed but I cannot install a new version (joining a family by invitation) .

How to install 365 after UNINSTALLING a previous version. Uninstall appeared to have been completed but I cannot install a new version (joining a family by invitation) . When executing the invitation, it fails and asks the SENDER to 'Share the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-15T23:12:39.4033333+00:00
carol cornfield 0 Reputation points
commented 2026-10-22T08:22:42.47+00:00
Thomas4-N 22,745 Reputation points Microsoft External Staff Moderator
2 answers

New Phone Has Reconfigured My Outlook Inbox on the Web and in Mobile App

I just got a new Samsung Galaxy S26 Plus. I have a Microsoft 365 Personal subscription and use Hotmail/Outlook on the web on a Windows laptop with the Chrome browser. My phone and computer are usually linked w/Windows on the Web. Since installing the…

Microsoft 365 and Office | Other
asked 2026-10-15T19:39:46.67+00:00
Cathy Dodd 35 Reputation points
commented 2026-10-22T08:22:26.7233333+00:00
Thomas4-N 22,745 Reputation points Microsoft External Staff Moderator
1 answer

Visio Dark Grey Theme Accessibility Issue - Low Contrast Text in Search and Tab Controls

Microsoft Visio Plan 2 is rendering several UI controls with poor contrast when the Dark Grey Office theme is selected. Environment Microsoft Visio Plan 2 Version 2609 Build 20430.20180 Office Theme: Dark Grey Issue In the Dark Grey theme, a number…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-22T08:19:31.9733333+00:00
Paul Brace 0 Reputation points
answered 2026-10-22T08:20:25.54+00:00

AI answer

1 answer

Cancel subscription

Believed I canceled my subscription then have been charged. How do I recancel my subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-22T08:18:49.23+00:00
Marnee 0 Reputation points
answered 2026-10-22T08:19:04.6466667+00:00

AI answer

1 answer

MS Word table Top Left Cell issue/bug

Hi there, I am having an issue with tables in all my templates and new documents—on Windows and Mac—so it seems to be a wider issue. When I insert a table using a style with a bold header row and immediately start typing into the top-left cell, the text…

Microsoft 365 and Office | Word | Other | Other
asked 2026-10-19T13:20:00.5466667+00:00
KG 0 Reputation points
commented 2026-10-22T08:18:19.3733333+00:00
Kai-H 28,885 Reputation points Microsoft External Staff Moderator
2 answers

Excel column widths

I have an Excel spreadsheet with column borders (vertical borders between columns) that I want to print at exactly 11/32 inch intervals. (That's the spacing of wide-ruled lined paper, which has 32 rows per 11 inches; on my spreadsheet, that would be…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-20T17:05:44.1766667+00:00
Richard Tillman 405 Reputation points
commented 2026-10-22T08:11:18.9033333+00:00
Hendrix-V 20,385 Reputation points Microsoft External Staff Moderator
2 answers

Normal.DOTM is being modified for unknown reasons

Within the past few weeks, whenever I close Word, I get a message saying: Changes have been made that affect the global template, Normal.dotm. Do you want to save those changes? However, I'm only writing standard text and I can't work out why this…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-22T07:34:33.1466667+00:00
TJ Garland 240 Reputation points
edited an answer 2026-10-22T08:09:39.78+00:00
Roebe Ta 1,640 Reputation points Independent Advisor
3 answers

What is error code: 49

Microsoft Word and the productivity software aren't working.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-21T00:40:46.8266667+00:00
Computer 13 0 Reputation points
commented 2026-10-22T08:09:00.24+00:00
Hendrix-V 20,385 Reputation points Microsoft External Staff Moderator
2 answers

NEED A LINK TO DOWNLOAD OFFICE PROFESSIONAL PLUS 2016: MY LAPTOP WAS FORMATTED. I DO HAVE THE PRODUCT KEY

I WOULD NEED A LINK TO DOWNLOAD AND REINSTALL OFFICE PROFESSIONAL PLUS 2016 BECAUSE MY LAPTOP WAS FORMATTED AND I DO HAVE THE PRODUCT KEY. THANK YOU

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-10-18T01:23:16.74+00:00
Mahmoud Ghorbel 0 Reputation points
answered 2026-10-22T08:02:58.8633333+00:00
Thomas4-N 22,745 Reputation points Microsoft External Staff Moderator