489,603 questions with Microsoft 365 and Office-related tags

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1 answer

before Office update, Copilot in Excel and Word Worked. After update it doesn't

8/23 i used copilot in excel and word. 8/24 office 365 updated. 8/25 office 365 in excel and word says i need a license that supports copilot my 365 license annual renewal was in January and I use 1 seat. I've followed Copilot (still works in the…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-24T17:46:35.52+00:00
bill meecham 0 Reputation points
answered 2026-08-25T00:13:28.6666667+00:00
Norah-L 9,560 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft 365 Office Apps won't open

I've uninstalled, re-installed, used safe mode. ran quick and online repair and still nothing. I'm using windows 10 - 64 bit.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-25T00:11:22.96+00:00
Lee Beckford 0 Reputation points
1 answer

Chat with an agent- Local Office requires 365 activation, then doesn't activate

I've had MSFT Office for years now locally on my MAC. A couple of weeks ago when I'd open Word or Excel I'd see a message saying I need to activate my MSFT 365 in order to edit or create. When I couldn't work around it, I purchased a MSFT 365 and Office…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-24T18:03:01.7066667+00:00
RavitL 0 Reputation points
answered 2026-08-25T00:09:12.4666667+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
1 answer

I CANT SIGN INTO MICROSOFT AUTHENTICATOR AND I NEED HELP NOW

I am very angry right now because microsoft will not let me speak to a human no matter how hard I try to make the stupid ai transfer me, how many phone numbers I call, and how many stupid websites it tells me to go to to find a human to speak with so…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-24T23:08:10.7533333+00:00
Burg, Dorothy (dburg01) 0 Reputation points
answered 2026-08-25T00:05:01.8633333+00:00
Dora-T 290 Reputation points Independent Advisor
1 answer

My Personal Vault has been locked.. on MAC AIR

My Personal Vault has been locked quite for some time..it has got all my 10 yrs of Hardwork / Data / Photos .. stored.. I have chatted with. your support ..and they said .. to raise a TICKET with ONE DRIVE EACH TIME I TRY TO UNLOCK THE PERSONAL VAULT .…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-08-24T14:50:21.14+00:00
Subba R Mullapudi 0 Reputation points
answered 2026-08-24T23:50:16.53+00:00
Norah-L 9,560 Reputation points Microsoft External Staff Moderator
2 answers

Perpetual Office Home & Business 2019 for Mac license

Hello, I need help restoring activation of a perpetual Office Home & Business 2019 for Mac license that I purchased in January 2024. The license is still clearly shown under Products you've purchased in my Microsoft account as “Office Home &…

Microsoft 365 and Office | Other
asked 2026-08-21T21:05:39.7766667+00:00
Billy McArthur 0 Reputation points
commented 2026-08-24T23:49:07.3566667+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
2 answers

transfer the files to a new account

I want to delete an account and transfer the files to a new account

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-24T17:22:53.9833333+00:00
Denise 0 Reputation points
answered 2026-08-24T23:48:42.9866667+00:00
Ferdinand Nanalig 32,495 Reputation points Independent Advisor
0 answers

multiple charges

I was checking my PayPal account and I see the regular monthly charge of $10.61 for Microsoft 365, but then I see a recent charge of $106.24 for the same thing. What is this other charge?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-24T23:45:10.2766667+00:00
George Rigas 0 Reputation points
2 answers

Two purchases of Microsoft 360 when only 1 was needed.

I had an automatic yearly payment for Microsoft 360. Then my computer got hacked. I purchased a new computer and thought I would be required to purchased Microsoft 360 for the new computer. I have stopped the automatic payment but need a refund on one…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-24T23:05:56.85+00:00
TINA MANASCO 0 Reputation points
answered 2026-08-24T23:42:54.45+00:00
Estrella721 45,295 Reputation points Independent Advisor
1 answer

Minecraft education preview sign in please enter a valid email address or phone number

Minecraft education preview sign in please enter a valid email address or phone number

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-23T21:43:00.5333333+00:00
Imurani K 0 Reputation points
commented 2026-08-24T23:40:21.47+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Office Professional Plus 2016 Volume License.

Hi, please give me the link to install Microsoft Office Professional Plus 2016 Volume License.

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-08-24T23:39:45.6733333+00:00
Asrar Shigare 0 Reputation points
2 answers

Error message couldn't find one drive on spo folder

I can't get rid of this pop-up message. Tried resetting one drive using information from Matt. Didn't work. Says this command is no good. If I try to unlink and relink one drive, does this remove all of the things that were on it? I don't want to lose…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-23T17:33:18.8266667+00:00
bkl 0 Reputation points
commented 2026-08-24T23:39:15.6833333+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
2 answers

Word is Unusable on MAC OS Tahoe- How is Microsoft Able to Help Me With This?

I've been a microsoft 365 subscriber for years. I just upgraded my macbook air 2022 to mac os Tahoe and word is almost unusable it is so slow. Where are Microsoft's instructions to fix this?

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-22T18:12:44.3066667+00:00
Molly Torra 0 Reputation points
commented 2026-08-24T23:38:12.4866667+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
2 answers

Question Regarding Microsoft 365 Registration

“Hello, good evening. I’m having an issue with my Microsoft 365 registration. During the registration process, I reached the ‘Are you a robot?’ verification step. I selected ‘I’m not a robot’ and then clicked ‘SAVE’, but nothing happened afterward. Could…

Microsoft 365 and Office | Other
asked 2026-08-22T10:56:59.96+00:00
Roesfitawati x 0 Reputation points
commented 2026-08-24T23:37:41.4533333+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive ios app - no headings in Word docs

For a long time when I used the OneDrive app on my ipad it had an easy way to find the headings in a Word document. The equivalent to the navigation pane in Word. This functionality seems to have vanished, though. Is there a way I can get it back. Note…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-08-24T01:38:28.3866667+00:00
NA 0 Reputation points
commented 2026-08-24T23:36:38.1033333+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
1 answer

Finding file which haven't been deleted

Few months ago I synchronized One Drive with my external hard drive. All was fine then. In this evening I've discovered that many file just aren't any more in cloud and on my hard drive also. I never deleted (many of them being personal pictures so I do…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-08-20T19:19:09.13+00:00
Catalin Barbulescu 0 Reputation points
commented 2026-08-24T23:31:18.1+00:00
Chloe-V 11,780 Reputation points Microsoft External Staff Moderator
2 answers

Excel shows Safe Mode on every launch even after full uninstall/reinstall, Online Repair, add‑ins disabled, and no XLSTART folder. Need deeper Microsoft 365 diagnostics.”

Hello, I need assistance with a persistent issue where Microsoft Excel repeatedly shows the “Excel couldn’t start last time. Safe mode could help you troubleshoot…” warning every time I launch it. I have already performed all standard troubleshooting…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-23T12:54:08.49+00:00
Michael Mensky 0 Reputation points
commented 2026-08-24T23:28:19.4266667+00:00
Xavier-D 11,890 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

Microsoft 365 Mac License Not Found.

I have confirmed the subscription, updated Office, ran the license-removal tool, and restarted—but Excel still reports “License Not Found.”

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-08-24T14:15:30.7533333+00:00
Darren Lee 0 Reputation points
commented 2026-08-24T23:21:48.2266667+00:00
Darren Lee 0 Reputation points
1 answer

New Microsoft 365 Business tenant — locked out of sole Global Admin, username not recognized

I set up a new Microsoft 365 Business Basic tenant on Fri Aug 21, 2026, and I'm locked out of my only Global Admin account with no way to recover it: Initial domain: leaveonlytrax.onmicrosoft.com Custom domain (verified Aug 21): leaveonlytrax.com …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-24T22:08:55.7333333+00:00
Gregory Thompson 0 Reputation points
edited a comment 2026-08-24T23:14:46.5933333+00:00
Chris-D 910 Reputation points Independent Advisor
1 answer

OneDrive Mac duplica pasta local e desincroniza — 2ª vez. Como evitar?"

Meu OneDrive no Mac criou uma segunda pasta local e parou de sincronizar a original, mesmo com os aliases apontando para o mesmo caminho. Isso já é a segunda vez que acontece. Quero entender: (1) o que especificamente causa a criação de uma nova pasta…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-08-20T18:19:39.32+00:00
Monica Baliu 0 Reputation points
commented 2026-08-24T23:13:40.5+00:00
Chloe-V 11,780 Reputation points Microsoft External Staff Moderator