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M365 Personal - Resetting Password when Original Mobile is Unavailable

I am a paying Microsoft 365 Personal subscriber and have been attempting to resolve an issue involving an old telephone number that I no longer have access to. Despite being able to access my account and verify payment information, I have repeatedly…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T12:19:25.44+00:00
Stephen North 0 Reputation points
1 answer

Sole Microsoft 365 Global Administrator Locked Out — MFA Recovery Delayed by Microsoft Technical Issue

I urgently need assistance with an ongoing Microsoft 365 administrator lockout that Microsoft Support has been unable to resolve. I am the sole Global Administrator of my Microsoft 365 business account and have been completely locked out for several…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T10:31:14.62+00:00
Nilesh 0 Reputation points
edited the question 2026-11-05T12:17:40.1233333+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
2 answers

Sole Microsoft 365 administrator locked out – MFA error 399287 – cannot reach support

I am the sole administrator of a Microsoft 365 business subscription purchased directly from Microsoft in Sweden. My password is accepted, but MFA blocks access with error 399287. Both SMS and voice verification fail. Microsoft Authenticator displays…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T12:08:59.4966667+00:00
Magnus Tillgren 0 Reputation points
answered 2026-11-05T12:13:06.76+00:00
Magnus Tillgren 0 Reputation points
1 answer One of the answers was accepted by the question author.

MICROSOFT FAMILY - ERROR TraceId: B17yYM3YXEKieAq8.20.106

Hi, I cannot download Microsoft Family from my husband. I get this error: TraceId: B17yYM3YXEKieAq8.20.106 Janine

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T11:49:07.95+00:00
Janine Greyvenstein 0 Reputation points
accepted 2026-11-05T12:13:00.5933333+00:00
Janine Greyvenstein 0 Reputation points
1 answer

How to convert a date such as 18DEC26 into an Excel usable date 18/12/26

I want to convert a date when written as text 18DEC26 into an excel usable date 18/12/26

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-05T11:14:46.07+00:00
Jeffrey Frankel 0 Reputation points
commented 2026-11-05T12:11:37.55+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer

Pay-As-You-Go subscription signup error: User not eligible

I am trying to add a new Pay-As-You-Go subscription to my account to host a backend application linked to our Microsoft 365 tenant. The automated portal wizard is blocking creation with the following error message: "Could not create an Azure…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T12:10:36.6066667+00:00
Francisca Mensah 0 Reputation points
answered 2026-11-05T12:11:29.6566667+00:00

AI answer

1 answer

how to delete files in sharepoint

cannot deletes file in SharePoint, details below: using Microsoft business SharePoint storage full is full no hold cases, disabled retention policy items cannot delete because it' s on hold

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-11-05T12:04:10.67+00:00
jj 0 Reputation points
answered 2026-11-05T12:05:54.55+00:00

AI answer

0 answers

Payment for a microsoft pc game plan

Microsoft website is making it near impossible to find out why I am being charged 9.99 each month. I have no such subscription in my list and i am unable to speak to anyone to cancel, asides doing it via my bank. Any help appreciated as to how i can…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T12:03:42.3866667+00:00
brian mcnulty 0 Reputation points
5 answers

can not paste share link from onedrive in outlook classic

I’m unable to paste links into Outlook Classic. The links are shared from OneDrive. I have already tried uninstalling and reinstalling Office, as well as repairing the Office installation, but the issue still persists. The same issue occurs in Word and…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-02T09:05:40.72+00:00
Napat Sawangtrakul 35 Reputation points
answered 2026-11-05T12:01:45.2666667+00:00
Schmid Kevin 0 Reputation points
2 answers

Overcharged

I purchased a package for my laptop on October 27th 2026. I see from my bank statement I was charged twice

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T11:19:44.9033333+00:00
alexander paterson 0 Reputation points
answered 2026-11-05T11:54:20.9633333+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer

Microsoft 365 Global Admin Locked Out – Microsoft-Purchased Domain Requires DNS Verification but Admin Centre Is Inaccessible

I urgently need assistance with a Microsoft 365 Global Administrator account recovery issue involving a domain purchased directly through Microsoft. I am the owner and sole Global Administrator of Enhanced Behaviour Solutions, associated with the domain…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T11:45:15.4066667+00:00
Kelsey Guzman 0 Reputation points
edited the question 2026-11-05T11:53:05.8733333+00:00
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator
2 answers

Locked Out of Microsoft 365 – Sole Global Administrator Unable to Complete MFA

Hello Microsoft Support Team, I am the sole Global Administrator of our organization's Microsoft 365 tenant. I am currently unable to access my administrator account because Microsoft Authenticator is registered on my old Samsung device, which has a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T11:10:59.76+00:00
Abdulrhman Zaher 0 Reputation points
edited an answer 2026-11-05T11:48:04.6566667+00:00
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator
0 answers

TÔI ĐĂNG NHẬP VÀO CÁC ỨNG DỤNG KHÔNG ĐƯỢC

các ứng dụng vào thì không được rồi còn bắt mua ứng dụng nữa

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T11:47:51.58+00:00
NGUYỄN HOÀNG GIA HÂN 0 Reputation points
3 answers

Sole Global Administrator Locked Out – MFA Error 500121 – Unable to Reach Support

Hello, I am the sole Global Administrator of a Microsoft 365 Business tenant and I am completely locked out due to an MFA issue (error 500121). My password is correct, but Microsoft Authenticator no longer receives approval notifications. I have no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T10:10:21.7+00:00
Nicolò Luscrì 0 Reputation points
answered 2026-11-05T11:46:12.9733333+00:00
Darren Bruce 2,360 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

microsoft publisher no longer available, what is alternative for making a brochure?

I don't even know how to use this support. I have spent many hours on microsoft account, nowhere there did it tell me that Publisher was not supported any more, in fact my membership states it includes publisher. I have been on the phone with live tech…

Microsoft 365 and Office | Other
asked 2026-11-05T04:14:25.9766667+00:00
Cindy Hooper 20 Reputation points
accepted 2026-11-05T11:44:29.09+00:00
Cindy Hooper 20 Reputation points
2 answers

Automatically Populate SharePoint Columns from Multi-Level Managed Metadata (Term Store)

I have one multi-level Managed Metadata column connected to the Term Store. I need to create four additional columns that automatically retrieve and populate the corresponding values from the existing Managed Metadata column: Account Name Account…

Microsoft 365 and Office | SharePoint | Development
asked 2026-11-05T11:14:35.7266667+00:00
Ghada Mehrez 0 Reputation points
commented 2026-11-05T11:43:34.1133333+00:00
Ghada Mehrez 0 Reputation points
2 answers

Unable to join Microsoft 365 Family

Getting error message when trying to join Microsoft 365 on my Mac with family sharing link supplied by the organiser. Get error message "Sorry something went wrong". and TraceId: uupSDyjvMEaUU/uz.23.148

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-09T01:40:21.42+00:00
Mal Edwards 0 Reputation points
commented 2026-11-05T11:42:33.92+00:00
Janine Greyvenstein 0 Reputation points
2 answers

access to accounts

I have two accounts: an old work account and a family account, both using the same email address, but with my name written in uppercase on the family account and in lowercase on the work account. I keep receiving error 3399614466 / 7q6cl. I use Exchange…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T11:11:00.7333333+00:00
Jan KETELAER 0 Reputation points
answered 2026-11-05T11:41:36.7566667+00:00
Darren Bruce 2,360 Reputation points Independent Advisor
1 answer

In a column, what would be the JSON code that allows to display the multiple options selected (from a predefined list) one per line instead of the default comma separation?

I have a metadata multi level term store column that is filled by multiple options. How can I get the column to display this options one per line (one under the other) instead of the default way which is separating the options by a simple comma? I used…

Microsoft 365 and Office | SharePoint | Development
asked 2026-11-05T11:39:21.6+00:00
Ghada Mehrez 0 Reputation points
answered 2026-11-05T11:40:50.3333333+00:00

AI answer

1 answer

I want to change the email address on my account

When I try to add the new email address I get "The email belongs to an organisation so you could lose access if you leave"??

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T11:39:49.6533333+00:00
eddie furness 0 Reputation points
answered 2026-11-05T11:40:26.4566667+00:00

AI answer