473,989 questions with Microsoft 365 and Office-related tags

Sort by: Updated
1 answer

Phone authenticator does not connect with work computer

I need to get a approve sign in code for my work computer, but it does not show up on my phone Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T16:33:35.0466667+00:00
Crystal Hawkins 0 Reputation points
edited an answer 2026-05-21T02:20:42.22+00:00
Jade Ng 11,510 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive for Mac failed to launch after update

Hi, My OneDrive failed to launch after the latest App Store update (version 26.078.0426). It said 'OneDrive can't start - there's an error with this application, please download the application on this computer and try again'. Any idea? Thanks.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-05-20T16:49:50.1933333+00:00
Tom 0 Reputation points
commented 2026-05-21T02:17:39.76+00:00
Kyle Horkley 0 Reputation points
0 answers

Teams essential not showing in account

I am trying to update the address on our monthly bill for teams essential but when I log into our account it only shows an annual subscription to office 365, which we have paid for but we still receive a monthly bill for teams essential. I have contacted…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-20T13:48:31.24+00:00
Accounts Department 0 Reputation points
edited the question 2026-05-21T02:16:45.41+00:00
Darren-Ng 10,375 Reputation points Microsoft External Staff Moderator
1 answer

Unable to open any office document from mapped network drive.

Hi I'm unable to open files from mapped network drive since yesterday. It kept loading but not opening.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-21T02:13:57.1566667+00:00
Tan Han Seng 0 Reputation points
answered 2026-05-21T02:14:14.1833333+00:00

AI answer

1 answer

How to get full function Microsoft 365 on a Fire HD10 Tablet?

I was able to load Microsoft 365 onto an Amazon Fire HD10. When I open the app, the core office apps (Word, Excel, Powerpoint) are not there. I have a valid subscription as part of a Family plan. How do I get the apps to show up in the Microsoft 365…

Microsoft 365 and Office | Install, redeem, activate | For home | Android
asked 2026-05-21T02:10:14.6066667+00:00
Douglas Hamilton 0 Reputation points
answered 2026-05-21T02:10:25.63+00:00

AI answer

1 answer

I have 365 professional and just purchased 365 Personal. need help

I have 365 professional and just purchased 365 Personal. Please execute the PERSONAL 365 now please so I can use 365 tonight

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-21T01:28:25.41+00:00
Daryl Alfes 0 Reputation points
answered 2026-05-21T02:09:19.8933333+00:00
Estrella721 38,060 Reputation points Independent Advisor
1 answer

Microsoft update - billing issue

Windows 11 apparently updated my computer overnight so when I turned on my computer, it asked me questions, yes or no. Apparently i mistakenly clicked on "yes" when it asked me if i wanted to start a microsoft 365 subscription! I immediately…

Microsoft 365 and Office | Other
asked 2026-05-21T02:08:26.31+00:00
Tae Jardine 0 Reputation points
answered 2026-05-21T02:08:39.4166667+00:00

AI answer

6 answers

What can I replace Microsoft Publisher with before Oct. 2026?

My husband and I have thousands of Publisher documents and I cannot find an adequate replacement. What other software can you recommend? I tried transferring into Word but the format is completely changed, so I need something outside of Microsoft…

Microsoft 365 and Office | Publisher | For home
asked 2025-11-13T19:57:56.5566667+00:00
DianeHoitenga-4806 180 Reputation points
commented 2026-05-21T01:59:03.5566667+00:00
DianeHoitenga-4806 180 Reputation points
0 answers

Microsoft 365 does not recognize my subscription renewal

I renewed my Microsoft 365 subscription on March 20, 2026. Starting about 10 days ago I am unable to save Excel or Word documents, and am unable to create a new document in either program.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-05-21T01:53:08.7833333+00:00
Dan Burcham 0 Reputation points
1 answer

I have been wrongfully charged monthly since last year for an unused free subscription, and I have unable to deactivate it.

Recently, I was finally able to trace the source of a monthly Microsoft billing through one of Microsoft's agents and found that it had been a free subscription. Since then, I have tried to deactivate the account with no success. I need help deactivating…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-05-21T00:53:45.71+00:00
Ij Oguamalam 0 Reputation points
answered 2026-05-21T01:50:50.2233333+00:00
Teddie-D 15,790 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

how do I rename a notebook in one note

can I rename a notebook in one note in MAC OS because I want to have a standardise look to my notebook names

Microsoft 365 and Office | OneNote | For education | MacOS
asked 2026-05-19T00:05:07.63+00:00
Kevin Gunn 0 Reputation points
commented 2026-05-21T01:44:15.46+00:00
Hani-Ng 11,150 Reputation points Microsoft External Staff Moderator
2 answers

Cannot add new payment method to Microsoft account

I have been trying for days to replace a lost/blocked payment card on my Microsoft account, but Microsoft will not even allow me to SAVE a new valid card to my payment methods. Existing escalation cases: [REMOVED PII] [REMOVED PII] The card works…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-19T20:50:42.1133333+00:00
buda marsenic 0 Reputation points
edited an answer 2026-05-21T01:38:11.7466667+00:00
Norah-L 6,430 Reputation points Microsoft External Staff Moderator
1 answer

Firmware updated caused microsoft office to stop working

My Dell Pro Max 16 automatically did a firmware update this morning and now when I try to use an MS office product (word, ppt, excel), I get the following error: Repair now does nothing. I've gone into apps and done a quick repair and online repair. I…

Microsoft 365 and Office | Other
asked 2026-05-20T23:04:52.4933333+00:00
Catherine Franssens 0 Reputation points
answered 2026-05-21T01:35:52.3+00:00
Manoel Barros 18,920 Reputation points Independent Advisor
4 answers

Two accounts billed twice

I seem to have 2 accounts/subscriptions now. I had to update my mailing address, email address and phone number. I do not have access to the old email address nor to the old phone number. I had to setup a new account in February 28, 2026 and paid $108.36…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-20T16:16:43.6466667+00:00
Carlotta Renner 0 Reputation points
answered 2026-05-21T01:29:40.8233333+00:00
Sumit D - IA 168.6K Reputation points Independent Advisor
1 answer

CAN NOT PURCHASE 365 PERSONAL PACKAGE

I tried 3 different valid credit cards but I got all same result. System says"Check that the details in all fields are correct or try a different card" . My credit card belongs to UAE and my region is UAE in my google account too. pls let me…

Microsoft 365 and Office | Other
asked 2026-05-20T23:19:57.51+00:00
ALIAUTSINA IOVA 0 Reputation points
commented 2026-05-21T01:23:54.5266667+00:00
Bulldog 1,940 Reputation points
1 answer

i have been charged for two separate 365 accounts and I want to cancel and get a refund for this account

i recently got an email from microsoft that stated my 365 subscription would be renewed for another year and my bank account would be charged $129.99 and it looks like I have been charged for this subscription since 2022.I want to cancel this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-21T01:18:38.21+00:00
Carolyn Littles 0 Reputation points
answered 2026-05-21T01:19:10.92+00:00

AI answer

3 answers

I can´t enter to word

i cant enter to word when i want to enter it says that my pc found a problem

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-21T00:10:41.1966667+00:00
Hugo Cornejo 0 Reputation points
answered 2026-05-21T01:15:32.9866667+00:00
Suzanne S Barnhill 277.4K Reputation points MVP Volunteer Moderator
2 answers

automatic credit card charges

Need to give new payment info. Old credit cart has been compromised and had to close account. Have new credit card info for automatic monthly payment .99

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-21T00:23:33.53+00:00
Jim Muhr 0 Reputation points
answered 2026-05-21T01:12:59.14+00:00
Darhyl Amizola 41,900 Reputation points Independent Advisor
0 answers

One note not letting me sign in after message prompting me to

App tells me I need to sign in. I sign in but it does not sign in and pops up same message. All other applications are signed in and functioning as expected.

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-05-21T01:03:51.05+00:00
Terrie Bragg 0 Reputation points
2 answers One of the answers was accepted by the question author.

Subscription Warning

I am receiving "Subscription Warning" wrt storage. Have reduced the 1TB storage allowance to 33% and the email storage to 4%. Request advice?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-05-21T00:59:26.53+00:00
Bob Mummery 0 Reputation points
accepted 2026-05-21T01:03:20.3633333+00:00
Bob Mummery 0 Reputation points