490,364 questions with Microsoft 365 and Office-related tags

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Limited responses to 200 in microsoft forms when I am a premium subscriber

I have the same issue as the problem below by another subscriber. I need it fixed: "Although your Microsoft 365 Family subscription entitles you to receive up to 1,000 responses per form, the current limitation of 200 responses and the presence of a…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-28T16:42:39.1166667+00:00
rob johnson 0 Reputation points
answered 2026-08-29T07:05:48.08+00:00
Xavier-D 12,295 Reputation points Microsoft External Staff Moderator
0 answers

Opening videos in Safari

I click the Safari icon on my dashboard. A picture flashes up for a second, then an ad runs normally and suddenly a black screen pops up with a white circular object spinning in the center. I can't get any displayed arrows to work. I can do nothing.

Microsoft 365 and Office | Other
asked 2026-08-29T00:45:55.2733333+00:00
William O'Reilly 0 Reputation points
commented 2026-08-29T06:57:24.2266667+00:00
Pavle Peković 6,655 Reputation points Volunteer Moderator
1 answer

I keep getting error [9hehw] after putting in my email while logging into my onenote, what should I do?

I keep getting error [9hehw] after putting in my email while logging into my onenote, what should I do?

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T06:05:45.6333333+00:00
Susan Maxwell 0 Reputation points
answered 2026-08-29T06:56:40.1533333+00:00
DYARI BARHAM 37,156 Reputation points Independent Advisor
1 answer

What's the formula used to calculate the brightness of a certain pixel in PowerPoint image modification?

Simply, the question is, in PowerPoint, I have an image. I change the Brightness and Contrast numbers for this image. If the original pixel is (in sRGB) #xxyyzz, for any x, y, z between 0 and 255 inclusive, would you be able to tell me the formulas used…

Microsoft 365 and Office | PowerPoint | Other | Windows
asked 2026-08-28T02:42:52.8733333+00:00
John Johnson 20 Reputation points
commented 2026-08-29T06:52:11.31+00:00
Hendrix-V 18,135 Reputation points Microsoft External Staff Moderator
2 answers

a problem with my pdf in word application

when I convert my word document to pdf in the word application the pdf application imposes the second page onto the first one and it comes out as a one page document

Microsoft 365 and Office | Word | Other | Other
asked 2026-08-27T22:39:53.0633333+00:00
Daniel Conrad 0 Reputation points
commented 2026-08-29T06:50:55.0933333+00:00
Hendrix-V 18,135 Reputation points Microsoft External Staff Moderator
2 answers

I think i closed the laptop while it was syncing and i lost two important ppt files

I think i closed the laptop while it was syncing and i lost two important ppt files, named CoPc-methanol and presentation 1 something like that from onedrive folders Work update and CuIn high T AEI coat. Please recover the versions as of 12.18 PM,…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-27T21:22:02.0033333+00:00
Raj, Jithu (rajju) 0 Reputation points
commented 2026-08-29T06:50:38.4833333+00:00
Hendrix-V 18,135 Reputation points Microsoft External Staff Moderator
2 answers

I seem to have two one drive folders and want to make sure I am properly set up.

I run a MacBook Pro silicon with Tahoe operating system. I also run in parallels a virtual windows version to run quicken. I did not see the icon at the top of my Mac external monitor. It returned after I logged into one drive using spot light and files…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-08-27T18:52:39.17+00:00
Debra DeLor 0 Reputation points
commented 2026-08-29T06:50:19.02+00:00
Hendrix-V 18,135 Reputation points Microsoft External Staff Moderator
0 answers

How to fix Sorry, something went wrong Something happened on our end. Waiting a bit might help. ExceededMaxCardsPerAccountLimit/00-fd951d85b47f478d91a6c55907bfaaee-0000000000000000-01 August 29, 2026 at 6:21:39 AM UTC

Hi I am trying to renew my microsoft 365 family pack subscription, while filling up the credit card details this error occurs Sorry, something went wrong Something happened on our end. Waiting a bit might help.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-29T06:33:24.62+00:00
NE Brothers 0 Reputation points
1 answer

Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

Android OneNote application version 16.0.20326.20108 Microsoft Family 365 subscription Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi. As often happens, when I run the Android…

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-08-27T14:19:41.1233333+00:00
Mark Messinger 25 Reputation points
commented 2026-08-29T06:20:22.4033333+00:00
Anthony Vaz 0 Reputation points
1 answer

daughters password reset

I created an email address for my 6 year old daughter. There is very low activity on the account and Microsoft keep asking lots of questions to verify the account but we dont have much information. Its very frustrating. Can you help resetting the…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-08-29T06:07:39.3233333+00:00
Sukhdeep Tuhan 0 Reputation points
answered 2026-08-29T06:07:52.36+00:00

AI answer

2 answers

Sole Global Admin Locked Out by MFA – Error 500121

Hello, I recently created a new Microsoft 365 Business Basic tenant for my company and I am the only Global Administrator. During the initial Microsoft Authenticator setup, something appears to have failed. My password is accepted, but every sign-in now…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-28T18:01:38.87+00:00
Enzo Louis Laparan 0 Reputation points
edited the question 2026-08-29T06:04:01.9166667+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

Unable to complete MFA after accidentally removing my Wipro account from Authenticator

I am facing an issue with MFA authentication for my Wipro work email account. I accidentally removed my Wipro account from the Microsoft Authenticator app. Now I am unable to complete the MFA verification and cannot access my Wipro account. My personal…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-29T02:16:16.12+00:00
Mallela Sireesha 0 Reputation points
edited the question 2026-08-29T06:03:14.93+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

ToDo Theme Does Not Change to Dark Mode

When I switch Windows 11 theme to dark mode, Outlook & Calendars switch to dark mode, but ToDo does not. Using win11 365 desktop classic. This issue is tough on the eyes at night when everything is in dark mode, except ToDo... Thank you,

Microsoft 365 and Office | Microsoft To Do | For business
asked 2025-10-14T03:14:23.5566667+00:00
Lucas Mojo 0 Reputation points
commented 2026-08-29T05:55:04.5966667+00:00
Lucas Mojo 0 Reputation points
3 answers

Tranferred from one microsoft to another

Hello, how can I move over all of my information, pictures, and files from one of my Microsoft accounts that I will close to another one that I already have?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-28T21:45:54.51+00:00
MelT-7395 0 Reputation points
edited an answer 2026-08-29T05:49:12.0466667+00:00
GsN5034 - IA 75,670 Reputation points Independent Advisor
1 answer

No access to write or get any help anywhere.

Dear Microsoft, I am absolutely appalled to discover that Microsoft has once again taken money from my account for a subscription that I believed I had finally managed to cancel. Its like being infected with a terminal human virus, it will never go.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-28T14:58:58.1366667+00:00
Christine Farthing 0 Reputation points
edited the question 2026-08-29T05:33:39.72+00:00
Xavier-D 12,295 Reputation points Microsoft External Staff Moderator
3 answers

I can't activate my product.

My Microsoft product won't allow me to activate. It says my Microsoft Word is unlicensed.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-24T15:05:42.06+00:00
Owen Proudfoot 5 Reputation points
commented 2026-08-29T05:32:22.03+00:00
Josue Sanchez 0 Reputation points
2 answers

on mac - cant type in excel

i am on mac and since today I am not able to type in excel. i can type in word and powerpoint

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-28T13:08:48.7133333+00:00
Rahul 0 Reputation points
commented 2026-08-29T05:29:55.04+00:00
kml kmlaerospace 0 Reputation points
3 answers

Unable to work in a new document

When I try to create a new document, it comes up with all overview items greyed out. I try to copy and paste and nothing happens.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-28T16:44:14.9466667+00:00
Susan Schultz 0 Reputation points
answered 2026-08-29T04:56:18.3166667+00:00
Susan Schultz 0 Reputation points
2 answers

while purchasing a new laptop should i register on to a new ID OR AN EXISTING ID

while purchasing a new laptop should i register on to a new ID OR AN EXISTING ID

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-29T03:35:51.4266667+00:00
Vijay Jain 0 Reputation points
answered 2026-08-29T04:54:08.7333333+00:00
EmilyS726 259.3K Reputation points Independent Advisor
1 answer

Multi Factor verification

I'm having an issue with MFA for my student devices

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-12T14:52:44.2333333+00:00
John Moore 0 Reputation points
edited an answer 2026-08-29T04:49:30.41+00:00
Julie Huynh 2,980 Reputation points Independent Advisor