475,382 questions with Microsoft 365 and Office-related tags

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5 answers

Unable to install Claude Add In

I'm trying to install the Claude Add in. However it keeps saying "You don't have permission to use this add-in. Contact your system administrator to request access." My microsoft account isn't under an organization. It was bought personally.…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-05-30T03:07:20.6033333+00:00
Zent 15 Reputation points
edited an answer 2026-05-31T17:14:24.7666667+00:00
bablu ullah 0 Reputation points
0 answers

transfer mc project license

transfer ms project and ms visio single purchase licenses to new machine

Microsoft 365 and Office | Project | For home | Windows
asked 2026-05-31T17:10:52.2633333+00:00
Vincenzo LaVecchia 0 Reputation points
1 answer

“Select the icon or press Alt + I to draft with copilot” appears in Word though Copilot is disabled

I quite deliberately disabled copilot when it was introduced in Microsoft 365. Today I opened Word and created a new document. Word displayed an icon and “Select the icon or press Alt + I to draft with copilot”. In addition to disabling copilot from…

Microsoft 365 and Office | Word | Other | Other
asked 2026-05-31T17:10:04.5433333+00:00
anna zee 0 Reputation points
answered 2026-05-31T17:10:17.1233333+00:00

AI answer

1 answer

Unable to install add-ins that previously worked on any Microsoft 365 application

I've been using multiple add-ins in Excel, Word and PowerPoint with no issues. Today none of them allow me to install add-ins, with any attempt getting a "Failed to Load Add-ins" message. Add-ins seem to work without problem in Excel Online…

Microsoft 365 and Office | Other
asked 2026-05-31T02:37:31.92+00:00
EC 0 Reputation points
commented 2026-05-31T17:08:59.7433333+00:00
JUAN KELEDJIAN 0 Reputation points
1 answer

OneDrive uninstalled but trapping files – Cannot reinstall standalone app (stuck in MS365 bundle loop)

Hi, I am a senior citizen and am feeling incredibly frustrated because OneDrive has completely hijacked my computer's file structure and I am stuck in a loop trying to fix it. I have a Microsoft 365 subscription. Here is exactly what happened: The…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-05-31T17:06:22.1866667+00:00
Champplan1 0 Reputation points
answered 2026-05-31T17:06:44.82+00:00

AI answer

2 answers

update payment information

I am being asked to update payment information that is updated.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-31T13:29:27.1366667+00:00
TAMMY FOELLER 0 Reputation points
commented 2026-05-31T17:06:43.0066667+00:00
TAMMY FOELLER 0 Reputation points
1 answer

All my work was deleted

I spent hours on Thursday working on my word document. I opened it today and everything I had edited since that was deleted. It also says I hadn't edited it since Wednesday. The version history only shows Wednesday's history. How can I get my work back?…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-05-31T02:50:38.4033333+00:00
amelia kroll 0 Reputation points
commented 2026-05-31T17:00:01.26+00:00
amelia kroll 0 Reputation points
2 answers

office 2024 standalone product key already redeemed. Accidentally activated on wrong virtual machine. Need activation transfer/manual activation. Callback fails.

office 2024 standalone product key already redeemed. Accidentally activated on wrong virtual machine. Need activation transfer/manual activation. Callback fails. I tried to call the phone activation for my key, it fails and sends me to akami.ao (or…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-05-31T16:40:32.34+00:00
Shawn Parks 0 Reputation points
answered 2026-05-31T16:45:06.33+00:00
Shawn Parks 0 Reputation points
1 answer

Error loading add-ins Word Mac 16.109

Both in word and excel for Mac, installing add-ins are not working for me. I have a 365 family subscription. I have the last version of Office 365 released may 25th - Mac Version 16.109.2 (26052523). When I try to add an add-in the message "Error…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-05-30T11:24:24.7966667+00:00
Vicente Conesa 0 Reputation points
commented 2026-05-31T16:41:08.4633333+00:00
Vicente Conesa 0 Reputation points
1 answer

I can't open old .doc documents that are stored in Word online.

When I try to open an old Word document that I created with Word online (before I had Office 365), I can see the documents in my files, but they won't open. I keep getting an error saying the document does not exist. I can see the files on OneDrive…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-05-31T15:35:43.46+00:00
Transit Design 0 Reputation points
answered 2026-05-31T16:31:06.2766667+00:00
IGYQ 19,275 Reputation points Independent Advisor
2 answers

Claude by Anthropic add-in in Microsoft Excel on my Mac M2

Hi, I'm having an issue installing the Claude by Anthropic add-in in Microsoft Excel on my Mac M2. When I try to add it, I get the error: "Error loading add-ins" at the bottom of Excel, and sometimes "You don't have permission to use this…

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-05-31T15:36:30.4533333+00:00
Tony Nguyen 0 Reputation points
answered 2026-05-31T16:22:41.4966667+00:00
EmilyS726 235K Reputation points Independent Advisor
2 answers

Excel 2019 will not let me do worksheet add-ins

I recently purchased a new computer and my accounts were transferred successfully. I was able to use an add-in called Stock Connector until just recently. Excel will not allow this add-in anymore. I'm still using Excel 2019, does this conflict with…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-31T15:47:58.84+00:00
Robert Steele 0 Reputation points
answered 2026-05-31T16:21:34.47+00:00
EmilyS726 235K Reputation points Independent Advisor
3 answers

I believe my Microsoft account has been compromised.

Hello: I think my microsoft account was hacked as i was trying to log into my minecraft account through my microsoft accout, it kept saying it will send my code to this email xxx@ kirked.wtf‎. Can you help me out, please?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-31T12:10:15.9933333+00:00
Ramsey Ho 0 Reputation points
answered 2026-05-31T16:16:38.79+00:00
123 0 Reputation points
1 answer

Add my phone number to Microsoft account

How do I add my phone number to my Microsoft account? Have followed every online suggestion from Microsoft but none of them work. I inadvertently deleted the number from my account. It should not be this difficult to fix this minor error but like…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-28T19:37:09.3933333+00:00
Frank Henley 0 Reputation points
commented 2026-05-31T16:03:25.5+00:00
BP 35 Reputation points
4 answers One of the answers was accepted by the question author.

how do I activate my microsoft 365

How do I get licenced product for microsoft 365 after payment even with activation and downloaded setup please

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-30T18:02:11.88+00:00
Wuraola Lameed 0 Reputation points
commented 2026-05-31T15:54:21.72+00:00
Wuraola Lameed 0 Reputation points
1 answer

Removing and old work account

I am trying to remove the account [MOD removed PII] shown below: There is no remove button displayed contrary to directions and when I click on mange it asks me to sign in to that account, which I cannot do.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-29T20:20:52.67+00:00
Edward Bartenstein 5 Reputation points
commented 2026-05-31T15:44:39.4533333+00:00
Alexis-NG 16,185 Reputation points Microsoft External Staff Moderator
2 answers

Can I buy a version of Microsoft 365 which will work with Mac OS Big Sur?

My computer is too old to support macOS Monterey and I understand that starting on 13 July a security certificate will be required which will then switch my documents to view only. I only want to use Word and Excel and still want to use my currently…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-05-31T15:01:05.8166667+00:00
linda davies 0 Reputation points
answered 2026-05-31T15:38:17.0966667+00:00
Ivan B 113.1K Reputation points Independent Advisor
1 answer

onenote webclipper not working in chrome

onenote webclipper not working in chrome this has been an issue for a couple of weeks at least

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-05-31T15:36:16.19+00:00
Sue Thomas 0 Reputation points
answered 2026-05-31T15:36:30.3566667+00:00

AI answer

0 answers

Custom Image and Table Captions Disappear Every Time the Word File is Closed and Reopened

Hello, I am currently working on a thesis document in Microsoft Word and am experiencing a very frustrating issue where my saved caption labels continuously disappear. I have created numerous table and image captions sequentially throughout my document.…

Microsoft 365 and Office | Word | Other | Other
asked 2026-05-31T15:33:38.15+00:00
Helianthy 0 Reputation points
1 answer

Setting up daughter on family onedrive

I am trying to add a daughter to Family 365 OneDrive. I set her up as organiser but do not want this. She installed Onedrive on ipad before I had added her to my family group and you want a fee. We need to delete this app on ******@gmail.com so I can add…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-05-31T15:19:16.3366667+00:00
Jennifer Myers 0 Reputation points
commented 2026-05-31T15:25:26.78+00:00
Jennifer Myers 0 Reputation points