488,495 questions with Microsoft 365 and Office-related tags

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2 answers

I need to work on MS Office files in my 2013 MacBook

My iMac crashed. I need to work on a 2013 MacBook that has the old Microsoft Office. I cannot do anything because I've been asked to update to the new version (which I have and paid in the iMac that crashed) and it cannot be done. I tried to work on…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-08-18T14:23:07.92+00:00
Mercedes Da Costa 0 Reputation points
answered 2026-08-18T15:00:15.2233333+00:00
DaveM121 918.2K Reputation points Independent Advisor
2 answers

Shared notepad - not displayed on colleague's screen

Good morning, I created a notepad for a group, which is editable, and I shared it. Some colleagues see the notepad on their ONE note, but for others it does not. What manipulations are required for this to appear? Thank you in advance.

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-08-18T13:10:49.4933333+00:00
Hayes Willa 0 Reputation points
edited an answer 2026-08-18T14:56:11.6033333+00:00
Alina Le 4,695 Reputation points Independent Advisor
2 answers

Copilot not working in Excel app

Copilot has stopped working in Excel app It says : although it was working initially. I have tried updating everything, but still no success I have noticed I get the following messages, would this cause this to happen?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-13T15:29:18.3466667+00:00
Adrian Doe 0 Reputation points
commented 2026-08-18T14:56:09.4533333+00:00
Heimerdinger 275 Reputation points Independent Advisor
2 answers

I can't open One Drive. Getting this error message: Can’t reach the shared library “OneDrive”.

I can't open One Drive. Getting this error message: Can’t reach the shared library “OneDrive”. Also this error message: An unknown message has occured (Error code 0x8004016c)

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-17T17:34:01.3666667+00:00
Terry Marshall 0 Reputation points
commented 2026-08-18T14:55:36.8733333+00:00
Terry Marshall 0 Reputation points
2 answers

Keyboard for Lenovo Thinkpad stopped functioning for MS Office Apps

as per title - Windows 10. Any suggestions please? - its ok for Explorer etc. I have tried trouble shooting etc with no success

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-18T14:12:31.6333333+00:00
mark wilkinson 0 Reputation points
answered 2026-08-18T14:55:34.32+00:00
DaveM121 918.2K Reputation points Independent Advisor
0 answers

how to fix my office cause i cant access it depite my windows being active

I'm unable to access office. it says i have not activated by my windows is active

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-18T14:55:05.4766667+00:00
Nikunj Pokhrel 0 Reputation points
1 answer

Unable to save a new PowerPoint presentation

When I try to save a new PowerPoint presentation, it highlights the "save as" button but won't let me save anything. It locks up and I have to cntr, alt, delete to get out of it. The same thing is happening in excel as well.

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-08-18T14:54:00.5+00:00
Karen Cox 0 Reputation points
answered 2026-08-18T14:54:17.5+00:00

AI answer

1 answer

Sole administrator locked out by authenticate - need to cancel Microsoft 365 Business Standard

I am the sole administrator of a Microsoft 365 Business Standard account. I no longer have access to the Microsoft Authenticator registration associated with the administrator account. There are no alternative verification methods available, so I cannot…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T14:42:53.99+00:00
Amanda Thomson 0 Reputation points
answered 2026-08-18T14:49:35.56+00:00
Julie Huynh 2,805 Reputation points Independent Advisor
0 answers

My mouse won't swipe, copy & paste in Word. It works in all other programs.

My mouse won't swipe, copy & past in Word. It works in all other programs. I spent 6 hours on hold with Microsoft support and they uninstalled Microsoft 365 then reinstalled it and it worked one time. I uninstalled Microsoft 365 yesterday and bought…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-18T14:46:32.63+00:00
Judy Sartain 0 Reputation points
2 answers

Unknown Error 0x0

I need to access the editing capabilities of Microsoft Word and I keep getting an "Unknown Error" of 0x0. How do I correct this?

Microsoft 365 and Office | Word | Other | Other
asked 2026-08-18T14:11:16.97+00:00
Tony Harris 0 Reputation points
answered 2026-08-18T14:43:57.5466667+00:00
DaveM121 918.2K Reputation points Independent Advisor
2 answers

How can I merge my personal and work Microsoft accounts?

I currently have two separate Microsoft accounts: a personal account associated with my Gmail address and a work/corporate account. I would like to know if it is possible to merge these accounts into a single account so that I can manage my emails,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T13:57:56.59+00:00
Hayes Willa 0 Reputation points
answered 2026-08-18T14:40:05.65+00:00
Roebe Ta 345 Reputation points Independent Advisor
2 answers

Authenticator app

I am using Sharepoint Business and the Authenticator app. During login the password is requested and also to verify in the MS autheticator app ( on iPhone). Authenticator app opens but doesnot present a verification code. iPhone is registered. When I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T14:14:33.79+00:00
FrankPost-2951 0 Reputation points
answered 2026-08-18T14:33:14.56+00:00
Michelle Nguyen 505 Reputation points Independent Advisor
2 answers

Office is active Or not

Plz check that I have the office activation or not actvive

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-08-18T13:58:47.4666667+00:00
Shubhayu Mukherjee 0 Reputation points
answered 2026-08-18T14:28:43.31+00:00
Hani-Ng 360 Reputation points Independent Advisor
1 answer

Emissions are deleted when refreshing separate data imports in Microsoft Sustainability Manager

Hello, I have two separate activity data imports in Microsoft Sustainability Manager: Stationary combustion Purchased electricity The activity data is loaded correctly for both imports and remains available in the corresponding activity…

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,075 questions
asked 2026-08-14T14:27:39.42+00:00
commented 2026-08-18T14:28:26.31+00:00
2 answers

Unable to edit Audio options in Skype for Business

I had a user who was dialed into a Skype meeting who had been using a wired headset for communication that suddenly stopped working within Skype. Audio tests on the actual machine and the VPN tunnel are successful but Skype has the Audio device options…

Microsoft 365 and Office | Skype for Business | Windows
Microsoft 365 and Office | Skype for Business | Windows

A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

687 questions
asked 2026-08-17T15:49:49.75+00:00
Richard D 0 Reputation points
commented 2026-08-18T14:28:22.0366667+00:00
Jayden-P 1,585 Reputation points Independent Advisor
0 answers

How to check active Office licenses and transfer them to new PCs?

We purchased an Office 2021 Standard Perpetual Multi-Activation Key license package from a reseller. How can we check the number of activated licenses? How can we transfer the license to new computers (without using a Microsoft account)?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-08-18T14:26:24.0766667+00:00
Hayes Victoria 0 Reputation points
1 answer

How can I transfer an Office 2021 license to a new PC?

I need to transfer an Office 2021 Standard license from a damaged computer to a new one. The product key is genuine, but activation fails on the new system. Is there a way to transfer the license or complete a manual activation? I would also like to know…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-08-18T14:22:27.7133333+00:00
Mia 0 Reputation points
answered 2026-08-18T14:22:44.9066667+00:00

AI answer

1 answer

how to uninstall and reinnstall Outlook

I need to uninstall and reinstall the Outlook app that came with my 365 suite. Please advise. Cheers, SW

Microsoft 365 and Office | Other
asked 2026-08-18T14:02:47.4966667+00:00
Steven Weingartner 0 Reputation points
answered 2026-08-18T14:20:10.2966667+00:00
Marcin Policht 103.1K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

index in word will not update

I have tried to update within the index by highlighting the index and under references clicking update index. I have tried highlighting the index; right clicking and selecting update field I have tried doing CNTRL A then press F9 None of these options…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-08-14T16:20:52.3266667+00:00
Rita McCrea 20 Reputation points
commented 2026-08-18T14:19:13.7566667+00:00
Rita McCrea 20 Reputation points
2 answers

Microsoft 365 Developer Program - "No billing accounts found" when provisioning E5 Instant Sandbox

Hello, My team and I are trying to provision a Microsoft 365 E5 Developer sandbox through the Microsoft 365 Developer Program, but we are blocked during the Instant Sandbox setup. Environment Microsoft 365 Developer Program member Using a corporate…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-13T06:20:40.94+00:00
Auras Paltanea 25 Reputation points
commented 2026-08-18T14:16:09.8633333+00:00
SAUTY Guillaume 0 Reputation points