480,425 questions with Microsoft 365 and Office-related tags

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un authorized charges

I am receiving a charge on my VISA bill for $13.19 Can you tell me what this charge

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-25T19:49:53.31+00:00
Jerry Bayly 0 Reputation points
edited a comment 2026-07-03T16:40:18.56+00:00
Kristen-L 14,010 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

refund for personal 365 after purchasing family 365

I purchased a personal 365 subscription January 7th and upgraded to the family 365 June 10th, but have not received a partial refund for my personal subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-03T15:38:38.3966667+00:00
BK 0 Reputation points
accepted 2026-07-03T16:39:59.04+00:00
BK 0 Reputation points
2 answers

Copilot missing in Excel after Microsoft 365 Premium upgrade

Hello, I upgraded my subscription from Microsoft 365 Personal to Microsoft 365 Premium on July 1st. My subscription is active and I can use Microsoft 365 Copilot Chat, but Copilot does not appear in Excel Desktop or Excel for the Web. I have already…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-03T15:06:33.82+00:00
Diana Raigoso 0 Reputation points
answered 2026-07-03T16:37:47.22+00:00
Diana Raigoso 0 Reputation points
0 answers

M365 Standard Check Out

Hello Microsoft Support Team, I have been trying to open a microsoft 365 Account but whenever I input my address it claims it cannot validate it what is the problem for Gods Sake. Any Other One Will Not Match With My Visa Card Address. Or Is There any…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-03T16:37:06.51+00:00
Olawamide Samuel 0 Reputation points
2 answers One of the answers was accepted by the question author.

Microsofr Authenticator Repetitive Problem Not Showing Code

The account that iam facing right now is the school account. Ive been activating f2a, since the importance of using microsoft authenticator to log in into my school account. However, when i did not open my account in microsoft-related apps like outlook,…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-07-02T19:41:08.7333333+00:00
budi ono 20 Reputation points
accepted 2026-07-03T16:35:40.7966667+00:00
budi ono 20 Reputation points
1 answer

Is older 365 download available even without support?

My Mac is aged out at os 11 Big Sur. Can I get a MS365 download to work with this? Can't update os unfortunately. New download subscription says version 14 or later.

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-07-03T16:19:12.5133333+00:00
Tami Chapman 0 Reputation points
answered 2026-07-03T16:33:20.84+00:00
Marcin Policht 95,185 Reputation points MVP Volunteer Moderator
0 answers

Auto Recovery is disabled in Autosave mode, sharepoint "Saving" error

I have a critical, recurring issue regarding Microsoft Word and SharePoint integration that has just resulted in a full day of lost work. This is not an isolated incident; multiple team members have experienced this exact same failure repeatedly. While…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-07-03T15:27:23.8066667+00:00
Enes Gonen 0 Reputation points
edited a comment 2026-07-03T16:28:51.97+00:00
Chris Duong 9,765 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of Microsoft 365 Developer tenant after changing phone - MFA reset required

Hello, I am the only Global Administrator of my Microsoft 365 Developer tenant. Tenant: [Moderator note: Personally Identifiable Information removed].com Admin account: [Moderator note: Personally Identifiable Information removed].com I changed my phone…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-03T15:12:11.4333333+00:00
sriramoju karthikeya 0 Reputation points
answered 2026-07-03T16:27:59.62+00:00
Hin-V 16,235 Reputation points Microsoft External Staff Moderator
1 answer

Estou sendo cobrado por um pacote que não está disponível na minha conta

Estou sendo cobrado todos os meses por uma assinatura de R$51 que não estou encontrando em minha conta. Tenho uma assinatura de R$12 e essa de R$51 não sei do que se trata

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T15:53:51.4033333+00:00
Victor Simões 0 Reputation points
answered 2026-07-03T16:26:39.3233333+00:00
DaveM121 898K Reputation points Independent Advisor
0 answers

I cannot send emails from webmail

Please help. My email account is not working and what I am doing to try and fix it is making it worse.

Microsoft 365 and Office | Other
asked 2026-07-03T16:25:40.8633333+00:00
Brad Gallant 0 Reputation points
0 answers

Microsoft 365 Business Premium Nonprofit subscription canceled unexpectedly - cannot submit support ticket

key facts: I am the Global Administrator June 2026 invoice shows Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation. Page 2 shows "Cancel subscription." June email says subscription expiration date May 5, 2027. July invoice…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-03T16:22:14.75+00:00
V2SUS Constance Rose 0 Reputation points
commented 2026-07-03T16:25:07.0466667+00:00
V2SUS Constance Rose 0 Reputation points
1 answer

I attended MS Event session Microsoft Virtual Training Day: Introduction to Microsoft 365, Copilot, and Agents

Hello, I attended the MS Event session Microsoft Virtual Training Day: Introduction to Microsoft 365, Copilot, and Agents - on July 1st 2026, at 17:00-21:00 UK time or at these times: 9:00 AM – 1:00 PM | (GMT-07:00) Pacific Time (US & Canada) 10:00…

Microsoft 365 and Office | Other
asked 2026-07-03T15:22:25.26+00:00
Hristo Zhelyazkov 0 Reputation points
edited the question 2026-07-03T16:23:54.76+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
3 answers

I can not leave a family group

I need help trying to leave a family group. I'm an organizer and do not have the 3 dots with the option to leave the group. I'm the only one in the family group.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-01-23T19:08:28.8033333+00:00
Paulina Chincoya 0 Reputation points
answered 2026-07-03T16:22:40.7+00:00
fahd alaskar 0 Reputation points
0 answers

Updating a downloaded file in excel with additional information (same columns insert rows

Hello, I downloaded an excel file on Monday. Today I downloaded the file and saw that I have some additional information by row. The columns remain the same. I have already done analysis with pivot table and charts to the file I downloaded Monday and…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-03T16:15:13.21+00:00
Dawn Houston 0 Reputation points
edited the question 2026-07-03T16:20:20.3833333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Refund Request

I was billed for Office 365 yesterday, and I did not want this service. I removed my payment info and canceled it, but was still billed. I want a refund.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
asked 2026-07-03T15:44:00.1133333+00:00
David flerlage 0 Reputation points
answered 2026-07-03T16:20:10.11+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
2 answers

Microsoft 365 installation

I just purchased an upgrade to my 365 to allow for family sharing. My macOS is 13.7.8 and when I try to install it says it requires minimum version 14. Can I get a version comparable with my current OS?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-03T15:44:28.9433333+00:00
Mark 0 Reputation points
answered 2026-07-03T16:19:42.7766667+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

track changes not working in Word for Mac

Review no longer shows me amends while I'm editing in Word for Mac (Sequoia). Just updated Word and it won't change my name - it just has "All". The only way I can turn on tracked changes is to create a FINAL version from an original…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

45 questions
asked 2026-07-03T14:38:06.9933333+00:00
Jo Allen 0 Reputation points
commented 2026-07-03T16:17:24.7866667+00:00
Jo Allen 0 Reputation points
0 answers

I need to merge two Microsoft 365 accounts

I have two office 365 accounts and want them to become one. They are under two separate email addresses. ******@gmail.com and ******@gmail.com need to all good under the ******@gmail.com.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T16:17:04.5566667+00:00
Annette Opdycke 0 Reputation points
1 answer

need to get to a chat window option

I have a case # of 7105196681 and still need help with my Excel program. Can I be connected to "Chat" please.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-03T14:53:58.0733333+00:00
Gail Mumme 0 Reputation points
commented 2026-07-03T16:12:45.4666667+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

descargar archivo

[Nota del moderador: Información de identificación personal eliminada]

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-03T13:31:17.28+00:00
carlos blanco 0 Reputation points
edited the question 2026-07-03T16:10:55.5466667+00:00
Mike Bowen 2,136 Reputation points Microsoft Employee Moderator