483,457 questions with Microsoft 365 and Office-related tags

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Install word on an old Mac (Big Sur)

I am a subscriber to Microsoft 365 I have been running Word 16.77.1 on a MacBook running OS 11.7.10 (Big Sur) for a long time. I cannot upgrade to a newer version. I now cannot 'Activate Microsoft 365' on this computer and Word is now Read only. How can…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-21T16:31:29.59+00:00
Jonathan Haigh 20 Reputation points
commented 2026-07-21T21:13:18.66+00:00
Jonathan Haigh 20 Reputation points
1 answer

Can't see paid Microsoft 365 subscription on my account

I can't (re)activate a Microsoft 365 subscription that is paid up until November. The subscription does not show up when I sign into Microsoft with my usual email/password and I've lost the product key. I'm on a Mac, OS Ventura.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-21T20:36:58.28+00:00
Rosemarie 0 Reputation points
answered 2026-07-21T21:10:08.0033333+00:00
EmilyS726 250.4K Reputation points Independent Advisor
0 answers

Customers are NOT able to open all of my pdf attachments.

I have recently began having consistent issues with people being able to open my attachments within my emails. These are not usually extremely large files either. They are able to open one file, but not another. I was saving all of my files on a thumb…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-21T21:07:10.2+00:00
Lesha Stephens 0 Reputation points
2 answers

Unable to Activate Microsoft 365

I can’t edit or save in any Microsoft products. Was told that I had to activate 365. Unable to do so.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-07-21T00:01:13.7666667+00:00
Robert Austin 0 Reputation points
commented 2026-07-21T21:06:43.5533333+00:00
Robert Austin 0 Reputation points
0 answers

Personal Microsoft account closed without my request — still receiving email

“I received an email two nights ago saying my personal Microsoft account was closed for security reasons, but I never requested this. I’m still receiving mail sent to that address, but I can no longer sign in — I get ‘account not found’ on some attempts…

Microsoft 365 and Office | Access | For home | Other
asked 2026-07-21T21:03:57.2933333+00:00
Roger Smith 0 Reputation points
1 answer

I am locked out of my Microsoft 365 Developer Program tenant.

Tenant: [Moderator note: Personally Identifiable Information removed] Admin account: [Moderator note: Personally Identifiable Information removed] I know the password and can successfully sign in, but I lost access to the Microsoft Authenticator app used…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-21T20:30:25.13+00:00
Fernanda Fernandes 0 Reputation points
answered 2026-07-21T21:02:10.8066667+00:00
Hin-V 16,490 Reputation points Microsoft External Staff Moderator
0 answers

Word Keeps Freezing

This started yesterday on two different devices. I have office 365 but Microsoft Office LTSC Professional Plus 2021 installed. It's all updated. I turned off autosave but regular saving to onedrive freezes and makes it "not responding" for what…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-07-21T21:00:11.31+00:00
Joanna Riley 0 Reputation points
0 answers

Data Protection Team – Restablecimiento de MFA

MFA verification reset request We are unable to sign in to our Microsoft 365 administrator account because Multi-Factor Authentication (MFA) is required. We have the correct password for this account. However, after entering the password, Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-21T19:46:11.69+00:00
Wilson Campoverde 0 Reputation points
commented 2026-07-21T20:59:17.6166667+00:00
Kristen-L 15,220 Reputation points Microsoft External Staff Moderator
0 answers

URGENT: Sole Global Administrator locked out after old Authenticator phone was reset and sold

Hello, I am the sole Global Administrator of my Microsoft 365 business tenant and I am completely locked out. My previous Android phone had Microsoft Authenticator installed, but the phone was factory-reset and sold. I had enabled cloud backup before…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-21T20:15:00.4533333+00:00
Hamza Asad 0 Reputation points
commented 2026-07-21T20:58:39.1933333+00:00
Alexis-NG 17,900 Reputation points Microsoft External Staff Moderator
0 answers

admin for business 365 has left the company. we need to reassign global admin access to another user

admin for business 365 has left the company. we need to reassign global admin access to another user

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-21T17:31:02.4033333+00:00
Francisco de la Cruz 0 Reputation points
commented 2026-07-21T20:57:42.3933333+00:00
Ruby-N 12,820 Reputation points Microsoft External Staff Moderator
0 answers

Excel how to apply color scales to text cells

Hello! I am trying to figure out how to use color scales conditional formatting based on cells that are text, in Excel. Basically, I have a table of cells filled with a description and number. Example "America - 10". I want to apply the color…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-07-21T20:56:15.97+00:00
Leonard Fong 0 Reputation points
0 answers

How many Microsoft words can I load onto my computers with my prescription

How many Microsoft words can I load onto my computers with my prescription

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-21T20:53:51.4233333+00:00
PJ Connolly 0 Reputation points
0 answers

Microsoft 365 for Business - can't log in to cancel

I originally purchased Microsoft 365 Apps for Business in 2021 for a business tenant. All subscription confirmations and billing emails have been sent to my personal email. When I try to sign in to manage or cancel the subscription, the sign‑in flow…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-07-21T20:00:11.3633333+00:00
Jennifer Desiderio 0 Reputation points
edited a comment 2026-07-21T20:53:50.1066667+00:00
Chris Duong 10,120 Reputation points Microsoft External Staff Moderator
1 answer

billing issue

I purchased a laptop and prepaid for Microsoft 365 on 07/15/26. My checking account was charged $181.86 for Microsoft 365 on 07/17/26. How do I get a refund? I entered the product key when I set this up.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-21T20:13:22.5966667+00:00
Kathy Longoria 0 Reputation points
answered 2026-07-21T20:52:32.6633333+00:00
John Jefferson Doyon 79,445 Reputation points Independent Advisor
0 answers

How many Microsoft words can I load onto my computers with my prescription

Hello How many Microsoft words can I load onto my computers with my prescription I just got an new IMAC and want to use Microsoft Word

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-21T20:51:39.31+00:00
PJ Connolly 0 Reputation points
1 answer

Excel: File > Save As > PDF > "Error Message"

Excel PDF Export Error Moves Between Worksheets I am creating a policy user manual designed to provide immediate, at-a-glance access to information such as employee information, telephone numbers, web addresses, and business records. The information must…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-21T17:52:54.97+00:00
Jake Witcher 0 Reputation points
answered 2026-07-21T20:50:17.37+00:00
Hendrix-C 19,450 Reputation points Microsoft External Staff Moderator
1 answer

PayPal Events Showing up in Loop

I don't usually use Loop but I clicked into it today and found 4 event invitations from what appears to be PayPal with the message that my account has been charged some amount of money. Any idea how these would have gotten in?

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

441 questions
asked 2026-07-21T19:37:31.92+00:00
Keith Swartzendruber 0 Reputation points
commented 2026-07-21T20:50:01.95+00:00
Keith Swartzendruber 0 Reputation points
1 answer

Copilot's image service permanently down?

I just upgraded to MS365 Premium to use Copilot to create PPT presentations. Until recently it worked quite well. But it didn't last long... After a few hours it stopped generating images. Now it's about 12 hours that the image service is down. The…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-07-20T03:25:53.22+00:00
Marco Masi 45 Reputation points
commented 2026-07-21T20:43:33.6366667+00:00
Marco Masi 45 Reputation points
4 answers

Numerous Red X's Beside Folders, Pictures, and Documents

I transferred all of the important files, folders, documents, and pictures from my old computer to my new one. I bought Microsoft 365 Family, and all of those materials are in my OneDrive. However, probably 75% of them have a small circle with a red X…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-17T19:08:01.4666667+00:00
Paul 0 Reputation points
answered 2026-07-21T20:43:31.1933333+00:00
Paul 0 Reputation points
2 answers

I'm receiving a 0x0 error when I login and it's making me purchase a Microsoft 365 subscription

My Microsoft Office 2021 is no longer working and requiring a Microsoft 365 subscription. I purchased Microsoft Office 2021 in 2023. I'm on a Mac OS Tahoe 26.5.2. When I try to login to my account, I receive an 0x0 error and when I try to update…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-21T04:33:07.5733333+00:00
MELISSA PATTERSON 0 Reputation points
commented 2026-07-21T20:41:21.1033333+00:00
MELISSA PATTERSON 0 Reputation points