Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
192 questions
478,484 questions with Microsoft 365 and Office-related tags
2 answers
URGENT: Duplicate Legal Name Bug Before Exam - Support Portal Access Denied
I am taking a Microsoft exam soon. My name is showing up twice (e.g. John Doe John Doe) . How to correct this issue even after using Engage-center, it shows no access
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-06-20T15:11:15.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 25%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENI%3C/text%3E%3C/svg%3E)
nkekama irabor
0
Reputation points
commented 2026-06-20T16:43:36.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
14,560
Reputation points Microsoft External Staff
Moderator
2 answers
Problem signing my account on office365 macbook version
Problem to sign in to my account on macbook office 365
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,172 questions
asked 2026-05-07T13:39:55.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 80%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MUHAMAD APIAN BIN SAIDIN
0
Reputation points
commented 2026-06-20T16:40:36.3866667+00:00
Stefan Blom
342.7K
Reputation points MVP
Volunteer Moderator
1 answer
I was using the Microsoft 365 Personal free trial and forgot to cancel before the renewal date.
I understand there is an outstanding balance of $99.99. However, this charge was generated immediately after my free trial ended, and the payment was declined. I would like to request a one-time exception and ask Microsoft to cancel the subscription and…
Microsoft 365 and Office | Access | For home | Other
Microsoft 365 and Office | Access | For home | Other
A family of Microsoft relational database management systems designed for ease of use.
174 questions
asked 2026-06-20T16:37:16.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 19%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Medina Tataru
0
Reputation points
answered 2026-06-20T16:37:41.2533333+00:00
AI answer
1 answer
I was using the Microsoft 365 Personal free trial and forgot to cancel before the renewal date
I was using the Microsoft 365 Personal free trial and forgot to cancel before the renewal date. The renewal payment of $99.99 was declined due to insufficient funds. I have not used the subscription after the trial ended and do not wish to continue…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,847 questions
asked 2026-06-20T16:29:21.9933333+00:00
Medina Tataru
0
Reputation points
answered 2026-06-20T16:29:42.62+00:00
AI answer
2 answers
Difference between Microsoft 360 and 365
Is Microsft 360 and 365 the same program or are they different with different billing?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,445 questions
asked 2026-06-20T16:03:10.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 88%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
Verdella Grout
0
Reputation points
answered 2026-06-20T16:28:56.88+00:00
Julian Sharp
30,531
Reputation points
1 answer
I NEED TO SPEAK WITH CUSTOMER SUPPORT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I NEED TO SPEAK WITH CUSTOMER SUPPORT -- A REAL HUMAN BEING, FOR A SERVICE THAT I PAY FOR!!!!!!!!!!!!!!!!!!!! WHY DO YOU MAKE IT SO FUCKING HARD TO GET SOMEONE ON THE PHONE? DO WE NOT PAY ENOUGH FOR YOUR SERVICES? WHY DON'T YOU LEAR SOMETHING ABOUT…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,847 questions
asked 2026-06-20T16:27:19.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Richard Conrad
0
Reputation points
answered 2026-06-20T16:27:43.13+00:00
AI answer
0 answers
my organizer email for sons family account is missing
i have forgotten the organizer email frankly it has been a long time since i have used it and i only set it up so i can let my sons child account have acess to chatting but recently he said his chatting was disabled so when i went to microsoft to enable…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
919 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 49%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
0 answers
Classic Outlook to Outlook 365
Hi: I just bought a 365 subscription and moving all microsoft desktop to microsoft 365. I can access everything except my emails. I guess once upon a time I had an outlook.com email. I'm not sure if that is the problem? Classic outlook, I go into…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,778 questions
asked 2026-06-20T16:21:42.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 69%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dianne DAndrea
0
Reputation points
asked 2026-06-20T16:21:42.5866667+00:00
Dianne DAndrea
0
Reputation points
1 answer
i want to deactivate office home and student 2010 licenses
I have new computer and want to transfer a office home and student 2010 license. However I have reached the limit and have no way to deactivate license(s) that are no longer used because they are are on old machine. I get pointed to the telephone…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,778 questions
asked 2026-06-20T14:52:01.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 59%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Alan Batten
0
Reputation points
answered 2026-06-20T16:21:16.1366667+00:00
Stefan Blom
342.7K
Reputation points MVP
Volunteer Moderator
1 answer
Request for Updated DNS Records for Microsoft 365 Email Setup
I migrated my email from GoDaddy but I can't receive/send emails. I was informed by an email from GoDaddy that they have confirmed that there is no longer any tenancy at GoDaddy, but the current domain DNS TXT records and SPF records are still pointing…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,369 questions
asked 2026-06-20T16:20:09.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 21%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nadine DuBenion
0
Reputation points
answered 2026-06-20T16:20:27.0366667+00:00
AI answer
1 answer
cancel 365 subscription
I purchased an Office 365 subscription yesterday and I need to cancel, as I set up as business and chose a domain and I need to cancel this subscription in order to correct information submitted.
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,694 questions
asked 2026-06-19T18:06:55.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 88%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sec-Treas KCWSC
0
Reputation points
commented 2026-06-20T16:20:07.05+00:00
Kai-L
14,560
Reputation points Microsoft External Staff
Moderator
1 answer
This is a new laptop I added to my business account that I have Microsoft 365 for business + One Drive already.
I need to add this Laptop to the existing Microsoft account and can share same Microsoft account in both devices. please send link to use to set up this new Laptop Lenovo ThinkPad X1
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,694 questions
asked 2026-06-20T15:59:19.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nagui Mankaruse
0
Reputation points
edited an answer 2026-06-20T16:18:34.13+00:00
Shelley McCormick
0
Reputation points
1 answer
even is have logged in, then also Microsoft office tools asking for sign in again. Can't use tools like excel. word etc. Short it out immediate.
even is have logged in, then also Microsoft office tools asking for sign in again. Can't use tools like excel. word etc. Short it out immediate.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,778 questions
asked 2026-06-20T15:27:44.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
anil19851289
0
Reputation points
answered 2026-06-20T16:15:18.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 92%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aymeric-B
29,380
Reputation points
Independent Advisor
0 answers
After syncing Samsung Gallery with Microsoft One Drive, my photos are out of order in several apps.
Today I synced my Samsung Gallery with One Drive. Afterwards, I noticed in certain apps that the photos are no longer sorted by date. I have super old photos mixed in with new ones. I'm having trouble finding photos that I want because they're organized…
Microsoft 365 and Office | OneDrive | Other | Android
Microsoft 365 and Office | OneDrive | Other | Android
A Microsoft file hosting and synchronization service.
227 questions
asked 2026-06-20T16:10:50.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tory Bayly
0
Reputation points
asked 2026-06-20T16:10:50.9+00:00
Tory Bayly
0
Reputation points
1 answer
HOW DO I REMOVE YAHOO FROM MY LAPTOP: I CANNOT DELETE IN SEARCH ENGINE- DELETE BUTTON GRAYED AND YAHOO IS TAKING OVER ANY URL I LAUNCH
Yahoo has taken over my search engine, replaces any GOOGLE search I launch with Yahoo. I ran WINDOWS security and no malware surface. No chrome extensions here. HELP!
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
919 questions
asked 2026-06-20T15:31:09.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 40%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jim Marzano
0
Reputation points
answered 2026-06-20T16:10:05.08+00:00
Ferdinand Nanalig
30,515
Reputation points
Independent Advisor
2 answers
I'm looking to get a refund on a product I purchased
I purchased the Microsoft 365 home product, and am hoping to receive a refund as I will not be using the product as much as I thought before purchasing. Can I receive a refund after purchasing?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,047 questions
asked 2026-06-20T15:25:53.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 74%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Ryan Lucky
0
Reputation points
answered 2026-06-20T16:01:43.47+00:00
EmilyS726
240.9K
Reputation points
Independent Advisor
1 answer
my product key is stollen
my product key is stollen, please help me to recover it
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
994 questions
asked 2026-06-20T15:23:44.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 8%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kinh Le
0
Reputation points
answered 2026-06-20T16:01:43.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
170.9K
Reputation points
Independent Advisor
3 answers
Scrolling through comments in Word reviewing pane causes crash (not file-specific)
I routinely look through the comments in a Word file by opening the Reviewing Pane and clicking through them. Today I tried this and after clicking through about two comments, the file crashed. This occurs repeatedly and regardless of whether the pane is…
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,082 questions
asked 2026-06-20T04:42:54.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 92%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
gingerpeach123
0
Reputation points
commented 2026-06-20T16:01:03.71+00:00
gingerpeach123
0
Reputation points
3 answers
Update on IOS devices prior to July 13
Don’t see how to update Word etc on iPad and iPhone prior to July 13. I do not see “About Word” as described in your instruction email
Microsoft 365 and Office | Word | For home | iOS
Microsoft 365 and Office | Word | For home | iOS
A family of Microsoft word processing software products for creating web, email, and print documents.
677 questions
asked 2026-06-20T14:24:38.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 0%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Keith Cook
0
Reputation points
answered 2026-06-20T16:00:08.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
41,105
Reputation points
Independent Advisor
1 answer
Can I transfer my subscription from one Microsoft account to another account
I recently purchased a Microsoft 365 Business subscription, but I have two Microsoft accounts. When I created my first account, I registered the URL I wanted to use. Later, when creating a second account, the original URL was unavailable, so I added…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,000 questions
asked 2026-06-20T15:51:50.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 93%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOE%3C/text%3E%3C/svg%3E)
Oluwole Eesuola
0
Reputation points
answered 2026-06-20T15:52:08.3633333+00:00
AI answer