490,470 questions with Microsoft 365 and Office-related tags

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I have just purchased Microsoft Office subscription and everything apart from excel is working

When I load a new workbook or existing workbook I can see the screen but cannot edit or type anything in the new workbook The workbooks are not protected or in read only format

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-30T11:21:01.53+00:00
Marie Rowlands 0 Reputation points
0 answers

Kenapa akun Microsoft saya tidak bisa masuk pada word. Dan sebelumnya aman2 aja dan kenapa harus bayar padal itu udah bawaan laptopnya udah include office

Kenapa saat saya intal ulang laptop ke setingan pabrik dan memasukkan akun Microsoft lalu buka word harus bayar? Padahal sebelum aku reset ulang pabrik gak kenapa2 bisa masuk

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-30T11:13:45.8+00:00
muhammad Ammar 0 Reputation points
0 answers

I always get a message saying that link has been sent for approval. But there is no link sent . How can I remove teh settings

I always get a message saying that link has been sent for approval. But there is no link sent . How can I remove the settings. As this laptop was bought for my son but Need to use it as well.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-08-30T11:09:35.66+00:00
Gaurisha Srivastava 0 Reputation points
1 answer One of the answers was accepted by the question author.

Payment date is a problem.

Could you move my payment date from the 20 th of each month to the 1 st of each month? Kind regards Walter Müller.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-29T11:57:45.81+00:00
Walter Muller 20 Reputation points
accepted 2026-08-30T11:00:00.64+00:00
Walter Muller 20 Reputation points
2 answers One of the answers was accepted by the question author.

One Note Launching At Boot

Greetings, One Note has been launching at boot and I have disabled that within Task Manager per the below screen capture: It is still launching at Boot. Any idea what is going on and how I can stop this? Thank you, LGLDSR73

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-08-30T10:48:58.24+00:00
LGLDSR73-6492 1,440 Reputation points
accepted 2026-08-30T10:53:57.0166667+00:00
LGLDSR73-6492 1,440 Reputation points
2 answers

Downgrade Subscription

Hi All, I would like to downgrade from Family to Single 365 subcription. Could I buy my single product key from my local supplier and add it to my account under this URL: https://setup.office.com/?ms.officeurl=setup&ref=accountportal Do I need to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-30T10:01:35.8333333+00:00
Sho Jal 0 Reputation points
answered 2026-08-30T10:42:17.2933333+00:00
DaveM121 923.6K Reputation points Independent Advisor
1 answer

End of Microsoft 365

I have paid for Publisher up & until Febuary 2027 through J B Hi Fi. I received an email saying you are ceasing my subscribson as of 1/10/26. What are my options as I use Publisher all the time? Are you able to give me a full licence to use…

Microsoft 365 and Office | Publisher | For home
asked 2026-08-09T04:59:17.79+00:00
glenda flood 0 Reputation points
commented 2026-08-30T10:18:37.7666667+00:00
DaveM121 923.6K Reputation points Independent Advisor
2 answers

Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

Android OneNote application version 16.0.20326.20108 Microsoft Family 365 subscription Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi. As often happens, when I run the Android…

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-08-27T14:19:41.1233333+00:00
Mark Messinger 60 Reputation points
answered 2026-08-30T10:07:04.11+00:00
Norman Mackenzie 5 Reputation points
1 answer

ONENOTE saying I'm not signed in and won't sync

The onenote app on my android phone is displaying a message "working offline. Sign in to sync your notes", in Recent Pages. I am signed in and can access all files in the Notebook List tab. When I click the Sign In it displays an error message …

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-08-29T16:18:02.7866667+00:00
Tim Spalding 0 Reputation points
commented 2026-08-30T10:00:00.1466667+00:00
Christoffer de Graal 0 Reputation points
3 answers One of the answers was accepted by the question author.

how can I activate Microsoft365 in MS Word on MacBook

I can't activate my Microsoft365 personal in MS Word as I try, it show as ERROR: 0x0. My MS Word is Ver.16.77.1 and my MacBook is MacOs Big sur 11.7.11. I've paid the subscription and I have a rights to use it until 7/11/2025. even I can use in any…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-08-30T09:05:58.97+00:00
accepted 2026-08-30T09:57:23.0433333+00:00
0 answers

9hehw error when accessing Stick Notes on Samsung S26

I have suddenly started getting error something went wrong (screen shot attached) 9hehw error when trying to access Sticky Notes from the One Note app on my Samsung S2. I have tried clearing cache and data and a full uninstall and re install to no…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-30T09:55:55.82+00:00
John Crosby 0 Reputation points
3 answers

Error page when trying to login to sync notes on OneNote Android app + 404 support page

Hi, I have a bug on my OneNote app, specifically on my Android Google Pixel 9 (up to date). I have a popup at the top of my notes asking to login to sync my notes, but when I attempt to press the button to login, a new page appears that says…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-27T03:58:22.1666667+00:00
Em FG 0 Reputation points
commented 2026-08-30T09:40:59.61+00:00
JH 0 Reputation points
2 answers

how to retrieve a deleted spreadsheet

i can see tge file in my temp folder - how can i retrieve it$

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-30T07:14:41.84+00:00
Stephen Main 0 Reputation points
answered 2026-08-30T09:26:03.6066667+00:00
Diana Mariz 10,795 Reputation points Independent Advisor
2 answers

New issue with OneNote on Android

Just today I started seeing this issue on my OneNote Android "Recent Pages" screen, i.e. the first screen you see by default whenever you start OneNote on Android: ... and when I click SIGN IN at the bottom right of this screen I get…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T16:48:34.5266667+00:00
Nethog 0 Reputation points
answered 2026-08-30T09:23:53.97+00:00
Nethog 0 Reputation points
1 answer

dialog box keeps appearing about word is not working

whenever i open my Microsoft word, a dialog box keeps appearing. it says word has run into an error that is preventing it from working correctly. word will need to be closed as a result. would you like us to repair it now? then there's choices, repair…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-08-30T09:20:08.5033333+00:00
emeliebarredo-3560 0 Reputation points
answered 2026-08-30T09:20:27.2933333+00:00

AI answer

3 answers One of the answers was accepted by the question author.

how to install Microsoft Office Home on my Mac and not Microsoft 365

I want to install Microsoft Off Home directly to my Mac and not Microsoft 365

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-02-14T20:51:47.3966667+00:00
Kress Barton 20 Reputation points
commented 2026-08-30T09:13:58.54+00:00
gesphil06 0 Reputation points
0 answers

Task 'Synchronizing subscribed folders for ******@bigpond.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for ******@bigpond.com. Error: Cannot connect to the server. If you continue to receive this message, contact

My emails havent been downloading for about a week. I cant fix it. Ive been getting a MS message saying my payment credentials are out of date but MS has been deducting the payments so I figured it would be okay. This message comes up every time. …

Microsoft 365 and Office | Other
asked 2026-08-30T09:13:02.56+00:00
Tania C 0 Reputation points
1 answer

linking email and accounts

How can I link my @live.com email to my @outlook.com.au? I have purchased microsoft 375 personal on my outlook account by mistake as i wanted it on my @live.com account. How do I change it over or link the accounts?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-30T08:29:19.0166667+00:00
zoe vernon 0 Reputation points
answered 2026-08-30T09:03:33.2733333+00:00
DaveM121 923.6K Reputation points Independent Advisor
3 answers

My Personal Vault has been locked.. on MAC AIR

My Personal Vault has been locked quite for some time..it has got all my 10 yrs of Hardwork / Data / Photos .. stored.. I have chatted with. your support ..and they said .. to raise a TICKET with ONE DRIVE EACH TIME I TRY TO UNLOCK THE PERSONAL VAULT .…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-08-24T14:50:21.14+00:00
Subba R Mullapudi 0 Reputation points
commented 2026-08-30T08:48:36.6866667+00:00
John Daniel 0 Reputation points
1 answer

How to fix onedrive not letting me log in?

It started with the error :This library isn't reachable due to a service issue, restart OneDrive and try again. I have tried unlinking and signing back in, deleted the PreSignInSettingConfig.json because thats what the microsoft support site told me to…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-29T20:54:03.6633333+00:00
08penguin 0 Reputation points
answered 2026-08-30T08:46:36.9866667+00:00
Kai-H 25,345 Reputation points Microsoft External Staff Moderator