499,172 questions with Microsoft 365 and Office-related tags

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MS Authenticator

Utilizo o Office 365 na minha empresa, que é pequena, com 5 funcionários, então gerencio tudo sozinho. Recentemente troquei de celular e não percebi que, por causa disso, perdi o acesso ao Microsoft Authenticator. Agora, estou tentando acessar minha…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-20T08:19:36.1633333+00:00
Wellington Sousa 0 Reputation points
edited an answer 2026-10-25T12:01:39.94+00:00
Daniel-Vo 7,725 Reputation points Microsoft External Staff Moderator
3 answers

How to fix Office 2021 on Mac

I bought a perpetual licence for Office 2021 in 2024. It has worked perfectly up till a couple of days ago and now I am blocked. It says 'Activate Microsoft 365 to Create and Edit: Your Office 2021 license is not supported with this version of the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-25T11:00:39.4766667+00:00
Lewis Evans 0 Reputation points
commented 2026-10-25T11:58:33.63+00:00
Lewis Evans 0 Reputation points
1 answer

Trouble accessing microsoft

Why can't I access Microsoft I'm having trouble accessing my page

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-25T11:54:06.7466667+00:00
Mary-Jane Knott 0 Reputation points
answered 2026-10-25T11:57:27.5166667+00:00

AI answer

2 answers

how much is my renewal for Microsoft 365

How much is my Microsoft 365 account renewal? I can't find it in the Microsoft App.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-25T11:32:54.82+00:00
Jeanette Bias 0 Reputation points
answered 2026-10-25T11:38:40.64+00:00
Marcin Policht 111.2K Reputation points MVP Volunteer Moderator
1 answer

Original account opened with email i no longer have access to, so i transferred account to new email, but it is not showing any information

I originally opened an account in 2017/2018 for an old job, with a different email (that i no longer have access to), I have since updated my email to my current one (with the help of Microsoft online), thinking everything would transfer over, but it did…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-24T15:20:54.61+00:00
Jenny Drenning 0 Reputation points
edited the question 2026-10-25T11:35:07.9766667+00:00
Gérard Oomens 133.5K Reputation points Volunteer Moderator
2 answers

Install Microsoft 365 on my personal Windows 10 Home PC

Hello, I am trying to install Microsoft 365 on my personal Windows 10 Home PC, but I get the following error: This product cannot be installed on the selected update channel. Please contact your system administrator and try again. My account is an…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-25T10:57:50.55+00:00
Talita Costa Gomes 0 Reputation points
answered 2026-10-25T11:32:24.32+00:00
DaveM121 (2) 17,150 Reputation points Volunteer Moderator
2 answers

excel. subscription demand

your office licence2021 is not supported with this version of the application. never had this before now wants a subscription can no longer save

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-10-24T09:22:46.5866667+00:00
ken littlejohn 0 Reputation points
edited the question 2026-10-25T11:32:02.08+00:00
Gérard Oomens 133.5K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Office 2021, release of 16.114.1- License Removed

On October 22, I received a software update notification while working in Excel and subsequently updated the application to version 16.114.1. Following this update, Microsoft deactivated my license, preventing file editing and saving. Although I am aware…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-23T15:59:46.86+00:00
Liana Chapman 30 Reputation points
commented 2026-10-25T11:23:59.0633333+00:00
UserX 0 Reputation points
2 answers

Office 2021 for Mac activation — purchased license not recognized

I purchased Office 2021 for Mac directly from Microsoft. My Microsoft order history still shows the purchase, and I downloaded and reinstalled Office from that order. However, Word 16.114.1 on macOS Tahoe 26.6.2 says my Office 2021 license is not…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-23T00:11:21.9+00:00
Annoyed 10 Reputation points
commented 2026-10-25T11:23:44.0966667+00:00
Andy Piercy 20 Reputation points
1 answer

Product Key doesn't work and cancel old subscription on other email address

My product key for Microsoft 365 Personal doesn't work, despite being tried many times yesterday and today - the code is: (Product key removed by moderator, this is a public forum) - the PC and subscription were purchased on order (PII Removed) on…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-25T08:35:29.49+00:00
Nigel King 0 Reputation points
commented 2026-10-25T11:21:00.4366667+00:00
DaveM121 942.3K Reputation points Independent Advisor
1 answer

Why "show page preview" does NOT work after app is completley closed on iPhone?

GREAT APP, except after an update several months ago, the "show page preview" stopped working after completely closing put the app on iPhone (which means swiping the app closed). The button is still toggled ON in settings but does NOT…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-10-25T11:16:07.9133333+00:00
JT Goodman 0 Reputation points
answered 2026-10-25T11:16:53.68+00:00

AI answer

2 answers

Azure for Students rejected on first signup despite MFA being configured

Hello Microsoft Support, I am a first-time Azure for Students applicant at University. I started from the official Azure for Students page. During signup, Microsoft repeatedly prompts me to protect my account and indicates that MFA is not enabled, even…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-23T17:08:47.78+00:00
The Ninh 0 Reputation points
edited the question 2026-10-25T11:11:28.61+00:00
Daniel-Vo 7,725 Reputation points Microsoft External Staff Moderator
4 answers

Normal.DOTM is being modified for unknown reasons

Within the past few weeks, whenever I close Word, I get a message saying: Changes have been made that affect the global template, Normal.dotm. Do you want to save those changes? However, I'm only writing standard text and I can't work out why this…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-22T07:34:33.1466667+00:00
TJ Garland 240 Reputation points
commented 2026-10-25T11:08:25.26+00:00
Roebe Ta 1,730 Reputation points Independent Advisor
2 answers

My subscription MS office 2021 suddenly ask to activate office 360

I bought office 2021 in 2024 and use it on MAC. Today I opened excel and ask to upgade office 360. How to resolve it?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-25T10:50:30.0866667+00:00
Basnet Srikrishna 0 Reputation points
answered 2026-10-25T11:04:40.52+00:00
DaveM121 (2) 17,150 Reputation points Volunteer Moderator
3 answers

how do i recover a Microsoft form from resrticted business account

i have Microsoft form for my wedding list which is on a closed / restricted account and cannot login i have a new Microsoft business account and have been trying to move share access unsuccessfully can no longer access the form. I have the form qr and…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-10-25T10:28:04.2666667+00:00
Dave Tyler 0 Reputation points
commented 2026-10-25T11:04:07.98+00:00
Dave Tyler 0 Reputation points
1 answer

Unable to receive azure portal MFA request in authenitcator

my azure portal MFS request does not appear in authenticator.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-24T16:37:10.9133333+00:00
Muhammad Ali 0 Reputation points
edited a comment 2026-10-25T10:59:20.3033333+00:00
Muhammad Ali 0 Reputation points
1 answer

I have been charged for 356 premium which I didn't buy!

I bought the 365 family subscription through my work. but I just asaw a charge for 365 premium which I did not buy but have been charged for. I want to have my $ refunded!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-25T10:24:16.4666667+00:00
rena messerschmidt 0 Reputation points
answered 2026-10-25T10:56:38.43+00:00
DaveM121 942.3K Reputation points Independent Advisor
1 answer

OneDrive: Free storage unexpectedly increased from 5 GB to 120 GB without a subscription — is this quota permanent?

Service: Microsoft OneDrive (personal account) Issue My personal OneDrive account has always had the standard 5 GB storage allowance. Today, 25 October 2026, I noticed that my total storage allowance had unexpectedly increased to 120 GB, even though I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-25T10:20:00.6266667+00:00
Sudarshan Shetty 0 Reputation points
answered 2026-10-25T10:55:43.1533333+00:00
DaveM121 942.3K Reputation points Independent Advisor
2 answers

I am writing to request your assistance regarding my purchased Microsoft Office 2021 lifetime license, which I can no longer use as of October 23, 2026.

Dear Microsoft Support Team, I am writing to request your assistance regarding my purchased Microsoft Office 2021 lifetime license, which I can no longer use as of October 23, 2026. I purchased Microsoft Office 2021 with the understanding that it was a…

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
asked 2026-10-23T09:36:59.84+00:00
JM 5 Reputation points
commented 2026-10-25T10:54:55.8066667+00:00
Sunder Shyam 0 Reputation points
1 answer

Office Installation Error 30015-13 & "Excel/Word/PowerPoint has run into an error" due to version conflicts

Hello Microsoft Community / Support Team, I am encountering issues involving license conflicts and a series of errors while attempting to install Microsoft Office on my Windows laptop. Chronology of the issue: I was initially using Microsoft Office…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-24T10:17:30.8866667+00:00
Khoirul Siregar 0 Reputation points
edited an answer 2026-10-25T10:54:41.17+00:00
Daniel-Vo 7,725 Reputation points Microsoft External Staff Moderator