Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
496,315 questions with Microsoft 365 and Office-related tags
changing subscription from Personal to Family
Paid in full Personal subscription in June 2026, than in August changed to Family plan and paid in full how do i get my reimbursement for the Personal plan contact me please thanks
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Planner and Outlook Calendar integration
Is there a more premium version of planner that includes integration with Outlook Calendar?
Microsoft 365 and Office | Project | For business | Other
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
866 381 4358 How Do I Escalate an Issue with AT&T?
To escalate a complaint with AT&T when standard customer service cannot help, you can submit a formal Notice of Dispute to start the 60-day informal resolution process
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Microsoft 365 Admin Lockout & Authenticator Account Recovery
We are requesting assistance with an unresolved Microsoft 365 administrator lockout affecting our organization’s use of Microsoft Teams. Our only Global Administrator account requires verification through Microsoft Authenticator, but the registered…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to fix Excel 2016 problem to open .xls extension
After installing the KB5002914 update, my Excel 2016 stopped opening files with the .xls extension. The files are always detected as corrupted. This issue occurs on Build 16.5569.1006; however, when I try to open the same files on earlier builds such as…
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
MS Sway insists on refreshing every few minutes
Microsoft Windows [Version 10.0.26100.9448] Edge Version 154.0.4258.62 (Official build) (64-bit) I am continually getting: "Uh oh... it looks like something went wrong. Don't worry, though – we've made a note of the error and will investigate it.…
Microsoft 365 and Office | Sway | For business
A Microsoft digital storytelling app for creating and sharing interactive reports and presentations.
Cancel Subscription
I am wanting to cancel subscription - I have been charged for years for this and I am unable to seem to cancel
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
SharePoint Settings Gear is Missing
Hello, I am a SharePoint administrator with Full Control permissions. However, the Settings gear icon that normally appears in the top-right corner of my SharePoint sites is no longer visible on any page. The Settings icon was available yesterday and…
Microsoft 365 and Office | SharePoint | Development
The process of building custom applications and tools that interact with Microsoft SharePoint, including SharePoint Online in Microsoft 365.
Problem saving and editing word and excel
I cannot save or edit Microsoft Word or Excel files despite having a Microsoft 365 membership — I keep getting a 0x0 error code — please help
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Not receiving emails from company domain, but not listed in "blocked senders" - how do I resolve
Hi, I am not receiving emails from Sky as their customer. I have checked and the email response is triggered in their end, but I am not receiving the emails. I have checked "Blocked Senders" and any domain from sky is not listed. And I cannot…
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
I got billed twice
I got billed on the 5th October 2026, R159 and then again on the 7th October 2026, R159 ? Can someone please reverse the one for the 7th. Contact me please
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Only Global Administrator locked out – lost Authenticator phone – phone support unsuccessful
Subject: Only Global Administrator locked out – lost Authenticator phone – phone support unsuccessful Hello, I am the sole Global Administrator of [Moderator note: Personally Identifiable Information removed]. I lost my phone with Microsoft…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Office activation issue for other devices
Hello Team, I have recently purchase microsoft 365 enterprise edition from Amazon. for one device i am successfully activated but i have another device where i need to activate but its showing error This accout doesnt have license. This only 2nd device…
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Authenticator APP Issue
I am the sole Global Administrator of a Microsoft 365 Developer tenant and I am locked out because I lost access to Microsoft Authenticator. I know the administrator password, but the only available verification methods are Microsoft Authenticator…
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
Word document is read only
My subscription is active. When I open a word document it states my subscription has expired and is only a read only file.
Microsoft 365 and Office | Word | For home | Other
A family of Microsoft word processing software products for creating web, email, and print documents.
Remove duplicate Personal Microsoft Account alias tied to my email
One email address is linked to two Microsoft identities: a Microsoft 365 Family account (this contains my Copilot conversation history) and a Personal Microsoft Account (MSA) that the Copilot mobile app keeps signing into. I want the Personal MSA alias…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
Sole Global Administrator locked out after converting B2B external user to internal user – Tenant Recovery required
Hello, I am completely locked out of my Microsoft Entra ID tenant after converting the only Global Administrator from an external/B2B user to an internal user. Before the conversion, the only Global Administrator was an external/B2B user associated with…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
devolucion cargo en tarjeta por cancelacion de suscripcion
Tengo un cargo de 99 € de Microsoft en mi tarjeta Visa. En la cuenta Microsoft que utilizo no aparece ninguna suscripción ni el cargo. No sé qué cuenta Microsoft está asociada a esta tarjeta y necesito identificar la transacción, cancelar cualquier…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I want to reset two step verification
I am the only Global Administrator of my Microsoft 365 tenant. I know my password, but I lost access to Microsoft Authenticator and cannot complete MFA. There is no other administrator who can reset my MFA. I need tenant recovery and MFA reset.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Unable to sign in to the Office Apps
Unable to sign in to the Office Apps. It always tells me I do not have an account. Thanks so much.
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.