493,588 questions with Microsoft 365 and Office-related tags

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2 answers

How to install Microsoft 365 Personal from Costco store

The subscription from 2009/18/2024 expires today. I purchased a new one at Costco but I get this: Sorry we don't recognize the product key you entered. If the product key you entered is correct you may need to enter it at another site. Please help!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-18T01:20:11.4433333+00:00
Jack F 0 Reputation points
commented 2026-09-19T08:57:31.8566667+00:00
Mila Soroten 0 Reputation points
1 answer

Adding Payment Method

I have purchased 4 x product keys, yet when I enter the product key it is asking me to enter payment method. I do not need to do this, but it won't let me skip this step

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T08:20:29.9966667+00:00
Peter Williams 0 Reputation points
answered 2026-09-19T08:56:43.1466667+00:00
Diana Mariz 10,915 Reputation points Independent Advisor
1 answer

There are folders in SharePoint Online that cannot be accessed in Power Automate.

In Power Automate, some users can see the "Shared Documents" folder in SharePoint Online, while others cannot, even within the same site environment. Why is this happening?

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-19T08:43:28.6233333+00:00
有村浩司 0 Reputation points
answered 2026-09-19T08:56:14.9233333+00:00
Roebe Ta 1,120 Reputation points Independent Advisor
0 answers

contact support- cant change my payment method neither subscription plan

They have an old non operative number to call me for support. Now I cannot even start a chat support as there ia a pending number to a phone number it was terminated 2 years ago

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-19T08:49:50.4933333+00:00
Daniel Gasulla Magdalena 0 Reputation points
1 answer

Cannot get past the MFA stage to my account but can get past password stage

I am the Global Administrator for the tenant. I have a new phone and lost access to the registered Microsoft Authenticator method. I know the password but cannot complete MFA. I need an MFA reset / tenant recovery for the administrator account.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-19T07:56:49.78+00:00
Sean Brennan 0 Reputation points
commented 2026-09-19T08:23:05.8566667+00:00
Sean Brennan 0 Reputation points
2 answers

Documents appearing via university OneDrive account on a PC I've logged out of months ago. Unable to remove account.

All of a sudden documents are showing up on friend's PC via OneDrive. They are ALL of the documents on my student OneDrive account. My friend looked and found my account buried in the windows settings, not the Microsoft account or onedrive settings…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-18T08:24:53.1766667+00:00
Liam C 0 Reputation points
commented 2026-09-19T08:21:09.4766667+00:00
Jayden-P 2,855 Reputation points Independent Advisor
1 answer

Recover Global Admin Microsoft account with lost MFA Access lockout

Hello, I am unable to get logged back into one of my tenants as a global administrator because my Microsoft Authenticator app was reset and I found out my tenant only had this form of verification configured on the global admin account. I do not have any…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-10T12:02:35.0066667+00:00
Eva Sobotkova 0 Reputation points
edited an answer 2026-09-19T08:18:34.25+00:00
Jayden-P 2,855 Reputation points Independent Advisor
1 answer

used repair function to resolve some office product issues and lost the product key software

i used the repair function to resolve some program not responding issues and lost the original disc and box that had the product key. i need to restore my info

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T20:33:34.3766667+00:00
Adam Colston 0 Reputation points
commented 2026-09-19T08:12:22.1666667+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

i bought a dell alienware but am not able to activate office 365 alhough it is being shown in the my account but it is not activating also it shows this

what should i do

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-08T16:01:02.78+00:00
Ishan Anand 0 Reputation points
answered 2026-09-19T08:11:28.18+00:00
Ishan Anand 0 Reputation points
1 answer

unable to access Microsoft 365 for loading

Please help me to access the ability to modify, change, use and save Microsoft Word, Excell and other Microsoft software

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T02:15:09.5033333+00:00
Stephen B 0 Reputation points
edited the question 2026-09-19T08:11:06.46+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
0 answers

Everything on my account is restricted, and even though I’m 19, it treats me like a child.

My Microsoft/Xbox account is being treated as a child account even though I am 19. I cannot send or receive messages, and I cannot access the Family settings to fix it. I need an agent to check my account’s age/parental restrictions.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

299 questions
asked 2026-09-19T07:34:15.3566667+00:00
MR 3zef 0 Reputation points
0 answers

How do I migrate my Office 365 account to another Microsoft Accout

I have had my Office 365 account for many years and about 18 months ago I changed my web domain name due to some technical issues and also other reasons, and registered a new domain. Earlier this week, when my annual subscription was to be debited from…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-19T07:21:07.8833333+00:00
Robert Sim 0 Reputation points
4 answers

Can't Install Microsoft 365 Copilot in My Android

Hello. I am using Redmi note 11 pro with Android 12. After resetting my phone due to storage issue, i went to Play store, when i went to download Microsoft 365 Copilot app , it says that "your device is not compatible" but i used all the day…

Microsoft 365 and Office | Install, redeem, activate | For home | Android
asked 2026-09-18T20:04:24.6633333+00:00
Abdul Wahid 0 Reputation points
answered 2026-09-19T07:17:29.2+00:00
Zahid Barrera Ramirez 190 Reputation points
2 answers

Text appears to change font and/or vanishes in OneNote release since 15 Sep 2026

I am using OneNote internal tables and at times I have a nested table. I start typing and I no longer see the text being typed. When I stop typing the text appears in a grey background. I then press Enter and the text I have typed in turns into bold…

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-09-19T07:03:38.79+00:00
Alan Medows 0 Reputation points
answered 2026-09-19T07:06:31.3966667+00:00
Arif Ali Mughal 0 Reputation points
3 answers

Urgent MFA reset for admin account

I lost access to Microsoft Authenticator and cannot complete MFA for my Microsoft 365 administrator account. Please reset my authentication methods so I can regain access.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-19T06:56:28.8733333+00:00
Lucy Heart 0 Reputation points
answered 2026-09-19T07:05:58.6166667+00:00
Kien 1,545 Reputation points Independent Advisor
1 answer

Administrator MFA reset required

I am locked out of my Microsoft 365 administrator account after losing access to Authenticator. My password works, but I cannot complete MFA or access Security Info, the Admin Center, or Business Support. Please reset MFA for my administrator account.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-19T06:52:27.83+00:00
Britney Feicui 0 Reputation points
edited an answer 2026-09-19T07:03:03.3633333+00:00
Dora-T 1,045 Reputation points Independent Advisor
1 answer

How to separate personal hotmail account from work microsoft account

I recently created a Microsoft account for my work. I noticed that my personal Hotmail email account is now associated with my work Microsoft account. I tried to remove the Hotmail email address from the Microsoft account, but then I was no longer able…

Microsoft 365 and Office | Access | For home | Windows
asked 2026-09-18T23:05:44.3+00:00
Kristy 0 Reputation points
edited an answer 2026-09-19T06:52:53.6366667+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator
0 answers

rgent Assistance Required – Microsoft Account Verification Issue & OneDrive Personal Vault Not Working

Dear Microsoft Support Team, I am experiencing multiple issues with my Microsoft account and request your assistance in resolving them. 1. Microsoft Account Verification Issue Despite entering the correct verification code received on my registered email…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-19T06:26:27.57+00:00
Meenal Loke 0 Reputation points
edited the question 2026-09-19T06:51:29.24+00:00
Ruwim.B 6,900 Reputation points Volunteer Moderator
2 answers

No longer able to move image files between folders using my One Drive online

I have been updating my One Drive photographs, and moving them to different folders, using the Move Here button. If I select just one item, the system allows me to move a single file, but when I select more than one item, the Move Here icon stays greyed…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-17T15:12:36.8066667+00:00
Gill Townsend 0 Reputation points
commented 2026-09-19T06:49:23.24+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator
1 answer

Unable to download Zoom Plug In using classic outlook 365 windows

Unable to download Zoom Plug In using classic outlook 365 windows

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-17T19:45:35.9133333+00:00
George de Urioste 0 Reputation points
commented 2026-09-19T06:48:42.12+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator