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Microsoft Q&A
3,079 questions
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
when i try logging into family safety, this happens. what does that mean and how do i sign in?
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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I have been using word on-line. I am unable to open it, I see in recent but not in files. I have done everything and still get this error. I have used this account and see all my last documents from back in March 2026. This is a huge project which I…
A Microsoft file hosting and synchronization service.
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I have an Excel spreadsheet with a list of clients and products as well as account representatives assigned for each client. I need to identify all clients whose combination of products include specific products within that combination and identify…
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
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I just paid my 365 account and change payment options from annual to monthly and now my account has been cancelled with a New Account started. I need my Existing account with my shares and information reinstated I dont need the AI add-on I need to…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I cannot find or reactivate Word and Excel and I guess other related features/problems. I think it happened after a recent UPDATE. I am confused with instructions I read and would like someone to walk me through fixing, finding my6-3700es. Thank you. J…
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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I need help with Microsoft Word. There used to be an icon that helped correct punctuation when writing a letter. And. The way the letter is written. It helps you format. The letter properly. And for some reason I can’t find that icon that used to appear…
A family of Microsoft word processing software products for creating web, email, and print documents.
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ALL EMAILS ON MY MICROSOFT OUTLOOK ACCOUNT HAVE GONE. I CANNOT FIND THEM. THIS HAS OCCURRED AT THE SAME TIME AS I HAVE INSTALLED AN UPDATED OS SYSTEM ON MY MACBOOK PRO- NAMELY GOLDEN GATE 26.1. HOW CAN I GET MY EMAILS BACK?
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
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How to I stop Microsoft from disabling macros in my Excel files that are trusted?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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After several helpdesk queries I am not sure despite many interventions and questions why Family app is not syncing. web usage appears to still provide information but zero apps usage since Thursday. So its partial syncing and the child is not…
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
I want to trash Microsoft AutoUpdate on my Mac running MacOS27. The instructions that result from a search do not return the correct answer [To delete Microsoft AutoUpdate on macOS, open Finder, go to "Go" > "Go to Folder," and…
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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A credit card was used that was not authorized when someone was using my computer. How do I get this charge removed? It was for $9.99 and is a card used for a non-profit organization. I need to get this removed as quickly as possible. Thanks, Kelly
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I have a personal Microsoft account with three verified aliases. When I try to make either my Outlook.com alias or my custom-domain alias primary, I receive: “We were unable to make [address] your primary alias. Please try again later.” The current…
Miscellaneous topics that do not fit into specific categories.
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User has Microsoft 365 Personal and his license will expire in 10 days. However he can't sign in to his account because MFA is not working. He has set an SMS MFA and when he try to log in system shows error code: 399287 - Unfortunately, we are…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I am a paying Microsoft 365 customer. I find it extraordinary that after approximately five minutes of interaction with the Copilot service I was informed that I had exhausted my permitted usage and should return at 10:00. This is not the experience I…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I repeatedly get this error message: I have deleted and re-entered the information. I've tried entering it when I pay and from the address book. I've deleted the credit card and re-entered it. I've tried credit card and paypals. I'm entering the address…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Microsoft is replacing six individual 1 TB OneDrive allowances with just 2 TB shared across all six users. That's a 66.7% reduction in total included storage, presented as greater flexibility for families. I've been paying for Microsoft 365 Family for…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Someone from Indonesia has hacked into our Microsoft 365 account. It got messy, got access to credit cards, airline mileage accounts and so on. We've done all the cleansing, new accounts, new cards, new passwords, loaded new security programs, and emails…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi, I’m receiving genuine Microsoft/Xbox purchase and subscription emails for purchases that I have not made. I have checked my own Microsoft account and: The purchases do not appear in my Order History. The subscriptions do not appear under Services…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
One drive dosent load up beyond blank white page. Has someone experienced this and possibly have a solution ? Cant access any files
A Microsoft file hosting and synchronization service.
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I’ve have been trying for 8 hours to talk to a real person instead of chat bots and AI voices. I scheduled a support call and was hung up/disconnected before the issue was resolved. I scheduled another call and sat on hold until the line dropped. i…
Miscellaneous topics that do not fit into specific categories.
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