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Moving from family subscription to own personal subscription

I am worried that if I remove myself from the family subscription that I will lose my old files and cloud storage. How do you make the change? There isn't much written about this 'grace period' where data isn't deleted

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-01T16:02:52.5466667+00:00
Jennifer Madrian 0 Reputation points
answered 2026-11-01T16:39:26.2866667+00:00
DaveM121 944.9K Reputation points Independent Advisor
1 answer

How to move a subscription to a new laptop

I have a MS365 subscription on my current home computer. We are buying 2 new computers. Can we extend the existing subscription now (ends on 05Nov) and then 1) extend it to a family subscription and 2) move it to the new laptops when they are purchased…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-01T16:32:54.8733333+00:00
Jo Kornberger 0 Reputation points
answered 2026-11-01T16:33:42.5133333+00:00

AI answer

1 answer

Howl do I activate a family shared subscription on their new computer?

Howl do I activate a family shared subscription on their new computer?l I am sharing with family member who threw out old computer. Now need to activate their subscription that I shared with them on a new computer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-01T16:28:29.38+00:00
Partners in Discovery Ltd 0 Reputation points
answered 2026-11-01T16:29:04.7366667+00:00

AI answer

0 answers

Help cannot login to word account?

Hi there am unable to get into word on my account its with a university this is reading week and I am in desperate need to start writing my essays?

Microsoft 365 and Office | Other
asked 2026-11-01T16:22:58.7066667+00:00
Tracy Vaughan 0 Reputation points
2 answers

Cancel duplicate charges for Office 2024

I have been charged for multiple copies of Office 2024. I only need one. I never intended to order more than one. I want a refund for all but the one copy I have downloaded.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-31T19:48:20.71+00:00
Brian Kenner 0 Reputation points
commented 2026-11-01T16:16:33.38+00:00
Pavan Kumar Verma 0 Reputation points
1 answer

Please let us know if this account (Jeevan Jyoti Inc.) is registered as non for profit organization and if so how to subscribe 365 business

Please let us know if Jeevan Jyoti Inc. [Moderator note: Personally Identifiable Information removed] is registered as Not for Probit organization and what is fee for 365 business account and how to subscribe.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-01T15:43:16.44+00:00
SureshArya-1271 0 Reputation points
commented 2026-11-01T16:15:20.4733333+00:00
Pavan Kumar Verma 0 Reputation points
3 answers

personal outlook 365 subscripton shared need access business email and password

i'm totally confused using outlook365 subscription personal (@evanssite.net - shared with second account business (@lunchdirect.com) the business one. The password was changed by admin (not me) and i was sent the new password. Now in OUTLOOK, i have…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-01T15:16:00.9366667+00:00
kent evans 0 Reputation points
edited the question 2026-11-01T16:12:38.97+00:00
Jack-Bu 7,210 Reputation points Microsoft External Staff Moderator
1 answer

Can't transfer Word to new PC

Hi Folks, I updated my PC from Asrock B450m Pro4 w/ Ryzen 3 2200g to an Asrock B550m Pro4 with a Ryzen 7 5700g. I forgot to uninstall my Word and already erased the M.2 disk it was on. Is there a way to recover it? Thank you, MJ

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-11-01T16:11:04.6166667+00:00
MJ MJ 0 Reputation points
answered 2026-11-01T16:11:51.5566667+00:00

AI answer

1 answer

Two separate folders for the same OneDrive Account on Mac

I am using OneDrive in a business frame work, version 26.195.1006, on a Macbook with Apple M5 chips running macOS Tahoe 26.6.2. I have been having synchronisation issues with OneDrive the whole year 2026 which I was able to resolve by unlinking and…

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-11-01T15:23:47.43+00:00
Amelung, Till 0 Reputation points
commented 2026-11-01T16:02:55.6133333+00:00
Amelung, Till 0 Reputation points
2 answers

I need to speak to a service person. Urgent

Cannot download apps or work in Word or on previously saved items.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-11-01T14:31:26.63+00:00
Laurel Bresnahan 0 Reputation points
answered 2026-11-01T15:57:26.57+00:00
Stefan Blom 356.6K Reputation points MVP Volunteer Moderator
2 answers

Can't Activate Office 365 subscription

Can't activate Office 365 subscription on a new MacBook Air

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-01T15:46:02.53+00:00
Sh Wi 0 Reputation points
edited an answer 2026-11-01T15:53:09.84+00:00
Stefan Blom 356.6K Reputation points MVP Volunteer Moderator
2 answers

I cannot access my account on desktop?

Hi, I have a secondary hotmail account that I can access on the mobile app but cannot access it via desktop. Everytime I try to reset the password, if fails and says they cannot verify who I am. What do I do?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-01T14:10:50.09+00:00
Sarah Gronow 0 Reputation points
commented 2026-11-01T15:48:08.0866667+00:00
Sarah Gronow 0 Reputation points
2 answers

Cannot Renew Microsoft 365

Sorry, something went wrong Something happened on our end. Waiting a bit might help. CannotPurchaseWithActiveRecurrencePastGracePeriod/00-91cb5ab3219f451d9b8030573e597f7f-0000000000000000-01 November 1, 2026 at 3:01:57 PM UTC

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-01T15:05:38.68+00:00
Stephanie Moore 0 Reputation points
answered 2026-11-01T15:41:43.4966667+00:00
Diana Mariz 11,295 Reputation points Independent Advisor
2 answers

can't type or edit in Word

I can't type or edit in Word. I have Office 2024. I am bombarded with messages telling me to buy Microsoft 365. I've cancelled it and don't want it. Nothing works. I'm several days behind on my project because of Microsoft.

Microsoft 365 and Office | Word | For home | Other
asked 2026-11-01T15:06:05.6+00:00
Leni 0 Reputation points
answered 2026-11-01T15:38:41.5866667+00:00
DaveM121 944.9K Reputation points Independent Advisor
2 answers

Still being charged for 2 old accounts that were cancelled years ago- cannot access those emails or accounts

Please help! I have years of charges for two separate accounts that I cancelled. One is a personal account and the other is a business account. I am being charged $60 every month for the last 2-3 years maybe more. There is no way to contact Microsoft.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-01T15:03:43.7366667+00:00
Steph111 0 Reputation points
answered 2026-11-01T15:36:57.3066667+00:00
DaveM121 944.9K Reputation points Independent Advisor
2 answers

OneDrive started to give "we can't sync your onedrive folder" and "We couldn't find your onedrive on SPO"

Suddenly after a Windows 11 update on about Oct 27, 2026 I started getting OneDrive failures, including: "we can't sync your onedrive folder" "We couldn't find your onedrive on SPO" I get "Upload Blocked" on files,…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-31T01:14:47.49+00:00
BillP 15 Reputation points
answered 2026-11-01T15:24:22.8233333+00:00
Tuğrul Nohutcu 0 Reputation points
2 answers

I want to keep my office 2021 on my mac but it no longer works

I know support for Office 2021 has ended but I want to continue to use it on my Mac. But when I open my applications they don't work. The online help says I should be able to keep using it, but doesn't appear to be true. Is there a way to continue…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-27T22:39:56.8266667+00:00
Dana Starner 0 Reputation points
commented 2026-11-01T14:58:26.6166667+00:00
Dana Starner 0 Reputation points
2 answers

On the nature of Images that can and cannot be grouped in WORD

I have run into this issue for more than a decade. I have images (such as png files) that I have made small enough for them to be next to each other in a WORD document. I want to group then so that they cannot move relative to each other, and so that I…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-01T14:31:39.2666667+00:00
Kenneth Cummins 0 Reputation points
answered 2026-11-01T14:50:43.82+00:00
Stefan Blom 356.6K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Excel Stock ID: Price MacBook Neo

Using my new MacBook Neo, cannot get cell B1 linkage to a stock and cell B2 to a Price to work. Have spent hours with copilot and hours with technicians. Would like a technician to link to my computer to see the problem.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-10-30T15:06:44.4+00:00
Gary Garrett 20 Reputation points
commented 2026-11-01T14:30:06.7033333+00:00
Bob Jones AKA CyberTaz MVP 438.4K Reputation points
1 answer

I want a refund for my 365 subscription #Microsoft 365

I want a refund for my 365 subscription. I did not want to auto-renew and I received an email saying it was renewed and I am charged $129.99

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-16T00:24:05.74+00:00
Matt Bowers 10 Reputation points
commented 2026-11-01T14:28:24.3266667+00:00
Stefan Blom 356.6K Reputation points MVP Volunteer Moderator