Microsoft 365 and Office

1 answer

KB5002907 is nuking valid licenses for Office 2016 and 2019 products

Help, KB5002907 is removing the active valid licenses for Office 2016 and 2019 products. I have a valid license for Office 2016 PRO (Lifetime License) and it was removed by the Office 365 update. When will Microsoft pull the update and correct the…

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M C 0

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M C 0

2 answers

Family member cannot use my 365 family plan

I bought my daughter a new PC. When she tries to use MS Word it asks her to activate after which it asks her to subscribe and pay. I have sent her an invite to my 365 family account and when she clicks the link the same thing happens, asks to activate…

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kibitzer 5

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kibitzer 5

1 answer

[Moderator note: Personally Identifiable Information removed] @wwecargo.qa does'nt have permission to view or manage admin center

Hi Microsoft team, I registered and created the account under free biz standard microsoft 365, but it was auto renewed after 30 days trial. Now that the payment had pushed through for the renewal i wanted to access the admin to manage the account. but…

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Marlon Batica 0

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Michelle Nguyen 1,670 Independent Advisor

2 answers

Office 365 Family

I cancelled a office 365 personal account and also have a office 365 family account. How do I sign out of the personal account in outlook and sign in to the family account?

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Buzz Yohann 0

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Buzz Yohann 0

1 answer

problems signing in

I can't sign into my account with an email address even though that email is used for one drive

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Simone Fejer 0

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AI answer

2 answers

Microsoft 365 Basic Subscription not active

was receiving reminders to upgrade my subscription as i’d run out of space. ended up going past the expiry by one day before subscribing. paid for a basic subscription through iphone app store and it still hasn’t activated after 4 days not able to send…

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LPIT 0

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GsN5034 - IA 77,270 Independent Advisor

1 answer

not any Microsoft related apps are opening. no teams, no word, nor excel.

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Siddhi Gawade 0

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Teddie Dang 1,365 Independent Advisor

2 answers

How do i fix error code 657rx on my Laptop?

I use my own laptop for school and one time my one drive stopped working. I tried to fix it by myself and it didnt work, ever since then, i couldn't log into any apps that required a microsoft login with my school email. This includes minecraft, outlook,…

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REE Aiden 0

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Jade Ng 15,745 Microsoft External Staff Moderator

2 answers

MS Word, Excel and powerpoint have disappeared.

On 23/09/2026 I had MS Word, Excel and Powerpoint on my desktop computer (running W11). Today they are gone. No indication that I hadn't paid a fee, etc. On system start-up, I also got a message of a system error: "VCRUNTIME140_1.dll was not…

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Nigel Gilligan 0

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Ramesh Srinivasan 87,875 Independent Advisor

1 answer

Lỗi MFA, không thể khôi phục

Tôi có sử dụng tài khoản Microsoft 365 E5, có bật MFA. Tôi vừa cài đặt lại điện thoại của mình, bị mất quyết vào app Authenticator. Mỗi khi đăng nhập yêu cầu xác nhận mã, tôi không thể xác nhận được. Đã chọn không thể xác nhận để nhận SMS nhưng báo lỗi,…

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Star Hải Âu 0

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BabybooHN 3,125 Independent Advisor

1 answer

problem when use office app with university account

I’m hoping to get fix on an issue that started happening yesterday. I am using an Office account provided by my university, and it has been working normally for a long time. However, yesterday, whenever I open any Office app (Word, Excel, etc.), I am hit…

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Busein BKm 0

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BabybooHN 3,125 Independent Advisor

2 answers

Teams will only open with old work email prompt but won't allow me to use for personal email

I'm having an issue with Teams on my Macbook Pro....When I open Teams the login screen from my old employer pops up and won't allow me to add my personal email...It works on my iphone but having major issue on Macbook Pro. Have to use for presentation in…

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Amy Schofield-Morris 0

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EmilyS726 268.4K Independent Advisor

1 answer

One Drive files have become "read only" online using Chrome web browser, why?

All my One Drive files have been marked at "read only" using online web browser. I am able to edit the files with the One Drive app on both my phone and tablet. My subscription is active and paid. I have not reached my storage limit. …

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Jana K. Walls 0

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Xavier-D 13,385 Microsoft External Staff Moderator

0 answers

All of my Microsoft 2016 applications have been uninstalled after windows update

I just turned on my Windows 11 Desktop tonight and all of my Microsoft Office Applications have been uninstalled. Why have my applications been stolen that I bought years ago?

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Dan Edson 0

1 answer

Moving old software to from old pc to new pc

Can I take MS digital image starter eddition 2006 from my old computer and move it to my new computer? Or can I find and purchase an easy to use picture editor similar to the one mentioned above?

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Arlene LeGrande 0

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AI answer

2 answers

How do I make document management between Office for Mac, Google Workspace and my Mac easier?

Documents that have come to me via Outlook are very difficult to manage because they're locked away in OneDe]right e and Sharepoint. I don't want this. How do I change it?

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Alex Brunel 0

edited an answer

Michelle Nguyen 1,670 Independent Advisor

1 answer

Unable to use my Office 2019 products

Today I am unable to use any of my Office 2019 products. It is requesting a license number or to purchase 365 personal. I purchased basic last year. I purchased 2019 Office years ago and cannot find my original license number. Why did this happen and…

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cindy mcclarty 5

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Hornblower409 15,520

2 answers

microsoft office home and student 2016 stopped working

I'm getting a message that i need to activate Microsoft Office Home and Student 2016 but I have a office access key and have been using it for years. What is causing this?

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Scott Grapevine 0

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M C 0

1 answer

Speaking to Microsoft Support Human (not AI helper) regarding old email account

Hi I think I may have an active Microsoft 365 personal subscription on an old company email I no longer have access to. All I want is to confirm if it is active and if I am getting billed for it and look at how it can be cancelled.

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Vanessa Price 0

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AI answer

1 answer

Microsoft 365 subscription

I have a family subscription under an email address that no longer exists, and I can't remember the password. So I cannot get verification anymore to make changes I need to move my subscription to a new email address. My annual renewal date is coming up.…

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Stephan Muller 0

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Sumit 44,431 Volunteer Moderator

Microsoft 365 and Office

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494,505 questions with Microsoft 365 and Office-related tags

KB5002907 is nuking valid licenses for Office 2016 and 2019 products

Family member cannot use my 365 family plan

[Moderator note: Personally Identifiable Information removed] @wwecargo.qa does'nt have permission to view or manage admin center

Office 365 Family

problems signing in

Microsoft 365 Basic Subscription not active

not any Microsoft related apps are opening. no teams, no word, nor excel.

How do i fix error code 657rx on my Laptop?

MS Word, Excel and powerpoint have disappeared.

Lỗi MFA, không thể khôi phục

problem when use office app with university account

Teams will only open with old work email prompt but won't allow me to use for personal email

One Drive files have become "read only" online using Chrome web browser, why?

All of my Microsoft 2016 applications have been uninstalled after windows update

Moving old software to from old pc to new pc

How do I make document management between Office for Mac, Google Workspace and my Mac easier?

Unable to use my Office 2019 products

microsoft office home and student 2016 stopped working

Speaking to Microsoft Support Human (not AI helper) regarding old email account

Microsoft 365 subscription