496,822 questions with Microsoft 365 and Office-related tags

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3 answers

I have been charged for something not authorised

How do I contact someone to get this charged refunded?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-06-02T19:24:02.38+00:00
Bianca Hinde 0 Reputation points
answered 2026-10-10T21:47:50.58+00:00
Arcadius Leonard Constantin 0 Reputation points
2 answers

Have paid for 365,yet everyday get messages saying i have not paid. I have proof.

Microsooft keep sayingi have nto paid for 365,i have . How do i fix this as nearlt impossible to get to caht with anyone fron these scamming mutts.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T20:56:47.6266667+00:00
J T 0 Reputation points
answered 2026-10-10T21:39:44.05+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
2 answers

Cannot update or change my phone number of my Microsoft account

I understand that I must add an additional phone number to my account before removing the old one, but there is no place to do this on my account profile.

Microsoft 365 and Office | Other
asked 2026-10-10T20:44:34.88+00:00
Lynne Berkstresser 0 Reputation points
answered 2026-10-10T21:30:20.6366667+00:00
EmilyS726 271.7K Reputation points Independent Advisor
1 answer

Microsoft 365 Family: How is reducing 6 TB to 2 TB an improvement?

Microsoft is replacing six individual 1 TB OneDrive allowances with just 2 TB shared across all six users. That's a 66.7% reduction in total included storage, presented as greater flexibility for families. I've been paying for Microsoft 365 Family for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-08T20:59:07.63+00:00
Ákos Hajdu 0 Reputation points
commented 2026-10-10T20:42:38.4466667+00:00
James Reed 0 Reputation points
3 answers

I upgraded my 365personal to preimum, and downgraded it again - need refund

My old 365 presonal account was paid for until sometime in 2027. But I upgraded it to 365 premium, and paid for the new sub, that runs to 2028. Then I regret, and downgrade it again to personal. But I did not get a refund, and nothing changed on…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T19:36:11.14+00:00
Jesper L 0 Reputation points
answered 2026-10-10T20:41:02.0066667+00:00
Jesper L 0 Reputation points
1 answer

Lost all files and photos in onedrive

3 weeks ago, I noticed years worth of photos had been deleted from my Onedrive. I contacted support immediately but they didn't get back to me until much later. I got a call back and they took access of my computer, but nothing came of it. Even all the…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-10T20:40:40.1166667+00:00
Angelina Kam 0 Reputation points
answered 2026-10-10T20:40:59.37+00:00

AI answer

1 answer

cancel subscription for Microsoft 360 and recover back 176.13 Euro

cancel subscription for Microsoft 360 and recover back 176.13 Euro

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T20:39:28.3533333+00:00
Arcadius Leonard Constantin 0 Reputation points
answered 2026-10-10T20:39:59.1833333+00:00

AI answer

1 answer

Missing license

Hi. I paid $99 for a Microsoft G account in Jan of 2026, however, when I try to login it says I do not have an account. I've tried to login with a variety of potential accounts, and none show a license. Can you help?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T17:24:55.3033333+00:00
katty douraghy 0 Reputation points
commented 2026-10-10T20:34:01.1666667+00:00
katty douraghy 0 Reputation points
6 answers

Why is Publisher being discontinued?

I am very upset that Publisher will no longer be supported or will be used in Microsoft 365. I have used this program for the majority of my work and it upsets me that I will lose all of my past work and have to adjust all my layouts and projects through…

Microsoft 365 and Office | Publisher | For business
asked 2026-04-27T14:30:46.0666667+00:00
Debbie Hays 10 Reputation points
commented 2026-10-10T20:21:18.11+00:00
Grammy in Texas 0 Reputation points
0 answers

I was guaranteed 5 years at $69.99 for Microsoft 365. Now I'm being charged $99.99

After an hour trying to contact Microsoft, all I learned is that my subscription is being upgraded with the addition of CoPilot. I don't want CoPilot. One article said I could change my subscription back to "Family Classic", so I went to my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T17:16:13.7366667+00:00
Pat Rapp 0 Reputation points
edited the question 2026-10-10T20:13:12.69+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

DISPUTE BILL

I DO NOT SEE WHAT THIS BILL IS FOR THAT ARRIVED TO MY EMAIL ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T18:45:10.14+00:00
steve clamp 0 Reputation points
answered 2026-10-10T20:09:39.1533333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

cant change microsoft word language

every time i try to change the language in WORD it pops out that it couldnt install a file bcs of internet connection i tryed connecting to other internets and install the language problem still remains the same i really need to change words language but…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-10T18:24:16.9+00:00
Индра Одон 0 Reputation points
edited an answer 2026-10-10T19:59:53.41+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

Billing question

Is there a way to see if I am being charged for Microsoft online, and especially, am I being charged twice each month? Michael Lanham

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T19:51:41.26+00:00
Michael Lanham 0 Reputation points
answered 2026-10-10T19:58:39.41+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

Need help on billing

My account was cancelled on September 11th, 2026, but the bill is generated from 01 September to 30 September 2026. I need help on how to request a refund or billing cancellation on my account. I have tried support tickets, but they have not help me in…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T19:02:01.5466667+00:00
Abhilash Rao Gouravelly 0 Reputation points
answered 2026-10-10T19:39:49.9866667+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
2 answers

how to fix my office word and other applications

My microsoft account word, msword, powerpoint, are not working it is showing that microsoft has run into an error that is preventing it from working correctly

Microsoft 365 and Office | PowerPoint | Other | Windows
asked 2026-10-10T15:25:49.92+00:00
Sakshi Pise 0 Reputation points
answered 2026-10-10T19:32:48.2+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
0 answers

Need to transfer Microsoft 365 to new Macbook computer

My old iMac computer died and need to install microsoft 365 on the new Macbook computer, how do I transfer the license?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-10T19:31:38.5833333+00:00
Kent Beck 0 Reputation points
edited the question 2026-10-10T19:32:39.4733333+00:00
Kent Beck 0 Reputation points
3 answers

Microsoft 365 Copilot license Placing Order Error

Hello, I cannot place order for Microsoft 365 Copilot license under the Microsoft 365 Copilot Business - MAICPP Partner Success Core Benefit programme I have the error : We couldn't verify your sign-in for this purchase. Please sign in again, then retry.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:36:07.9866667+00:00
Joseph Kobe 0 Reputation points
commented 2026-10-10T19:27:06.5233333+00:00
Jayden-P 3,550 Reputation points Independent Advisor
0 answers

Onedrive (Windows 11) reporting 5GB for max storage but my online account shows 1TB

I have been added to a family plan and my Onedrive account storage limit should be 1TB but on my Windows 11 PC, it shows my onedrive limit still at 5GB. I have tried logging out and back in. I even removed Onedrive from my computer, rebooted, and…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T19:12:41.42+00:00
Sharon Alexander 0 Reputation points
2 answers

NO MEMORY ON DEVICE

I RECEIVED A MESSAGE SAYING ALL MEMORY IS USED UP? BUT I HAVE just paid 84.99 on 2 oct from Microsoft I need to help me on this as I am not sure what to do

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T17:48:28.06+00:00
Mick Joyce 0 Reputation points
answered 2026-10-10T19:12:17.4166667+00:00
IGYQ 22,225 Reputation points Independent Advisor
2 answers

Help Needed

Hello, unfortunately we are having issues with this excel worksheet: [Moderator note: Personally Identifiable Information removed] Due to the creator of this excel worksheet being let go, we need to access this file and be able to use it. It says it's…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-09T15:04:30.8666667+00:00
Mariah King 0 Reputation points
commented 2026-10-10T19:11:51.7933333+00:00
Ryan-N 16,135 Reputation points Microsoft External Staff Moderator