473,483 questions with Microsoft 365 and Office-related tags

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2 answers One of the answers was accepted by the question author.

Request for Tax Residency Certificate — Microsoft Ireland Operations Limited (MIOL) — 2026

I am writing to request a Certificate of Tax Residence for the Tax Year 2026 for Microsoft Ireland Operations Limited (MIOL). This document is required by the Romanian tax authorities (ANAF) to apply the provisions of the Double Taxation Treaty between…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T11:37:26.9833333+00:00
Paul Chiriac 0 Reputation points
commented 2026-05-18T12:41:29.85+00:00
Paul Chiriac 0 Reputation points
1 answer

How to update my billing information

I received two notices from Microsoft to pay my past due invoices because I received a new debit card. However, I have tried several times to locate my account to update my billing and I absolutely cannot find it. My invoice numbers are: G158494273 and…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-18T12:39:12.74+00:00
Linda Chapman 0 Reputation points
answered 2026-05-18T12:39:44.97+00:00
Q&A Assist
1 answer

My subscription is doubled and refund is needed

My credit card number has changed therefore I changed the number on my account and paid with my new credit card the subscription on the 16th of April. In spite of this fact I always received a warning that my subscription would be deleted. But I did not…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-05-18T12:00:54.5+00:00
Csilla Perjési 0 Reputation points
edited an answer 2026-05-18T12:39:21.9466667+00:00
Killian N 740 Reputation points Independent Advisor
2 answers

Facing issue in in working with word , excel it doesnt allow me to save in local folder

Facing issue in in working with word , excel it doesnt allow me to save in local folde.. Word or excel doesnt allow me to edit, and it is always asking me to buy microsoft office 365. It is a new laptop barely 10 days old. Please help me to resolve the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-18T12:00:12.48+00:00
Dr. Arup Purkayastha 0 Reputation points
answered 2026-05-18T12:34:30.9533333+00:00
EmilyS726 231.6K Reputation points Independent Advisor
1 answer

office 2021 asking for 365 activation

I have an outright purchase of Office 2021 and once again it has randomly asked me to activate MS 365. I cannot save print or edit.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-05-18T11:51:35.14+00:00
liz shannon 0 Reputation points
answered 2026-05-18T12:32:09.8733333+00:00
Estrella721 37,885 Reputation points Independent Advisor
1 answer

'Planner and Project Plan 3' feature not available to my account after the payment is made

The 'Copy Plan' feature is not activated, eventhough I have paid for 'Planner and Project Plan 3' subscription:

Microsoft 365 and Office | Project | For business | Windows
asked 2026-05-18T10:14:31.34+00:00
Santosh Singh 0 Reputation points
edited a comment 2026-05-18T12:29:57.65+00:00
Santosh Singh 0 Reputation points
2 answers

Is it possible to add a button inside the tooltip of an item in the Office ribbon?

I am developping a VSTO add-in (.Net) for PowerPoint, Word and Excel. The add-in comes with a new ribbon tab with new buttons. Each button has a tooltip (screentip and supertip). I saw several Microsoft buttons that have an help button ("Tell me…

Microsoft 365 and Office | Development | Other
asked 2026-05-18T11:37:50.1633333+00:00
Gradlon 0 Reputation points
commented 2026-05-18T12:27:17.41+00:00
Jayden-P 21,480 Reputation points Microsoft External Staff Moderator
2 answers

I am unable to activate Microsoft 365 bought from the Microsoft store.

Purchased Microsoft 365 from microsoft store. After installation, the microsoft office professional plus 2019 wizard pops up asking to activate the software. When I try to activate it says "your software cannot be activated because the Product Key…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-18T09:59:21.81+00:00
Rajesh Kumar P 0 Reputation points
answered 2026-05-18T12:25:55.32+00:00
EmilyS726 231.6K Reputation points Independent Advisor
5 answers

How do you get rid of the floating Copilot icon that likes to float over the lower right hand side of an Excel Spreadsheet?

I don't find any usefulness in Copilot as it has lead me astray multiple times. How do I remove the floating icon that hangs out on my spreadsheets in the lower left hand corners? It has become an intolerable annoyance.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-11T18:59:48.1233333+00:00
KarlBirch-1179 5 Reputation points
edited an answer 2026-05-18T12:20:12.6433333+00:00
Tamara-Hu 14,455 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive Status Icons Missing in File Explorer After Update to Version 26.070.0414.0001

We are currently experiencing an issue where the OneDrive status column/icons are not showing on many computers. This happens on both existing laptops used daily and newly set up laptops during the first-time sync. Although files are still syncing to the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-12T02:19:50.7133333+00:00
Apichai Jaihao 35 Reputation points
commented 2026-05-18T12:17:11.5533333+00:00
Steven Saporito 0 Reputation points
1 answer

How to delete files from OneDrive on my home tap with no delete option?

My home files are not in my files tab. No option to delete in home tab.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-18T11:21:20.61+00:00
Kari Le 0 Reputation points
answered 2026-05-18T12:13:03.97+00:00
EmilyS726 231.6K Reputation points Independent Advisor
1 answer

Cancel one subscription

Hello I have bought 2 subscriptions today one business and one family - as I couldn’t access the business and needed it - the personal was just a renewal. I need to cancel one of them please, I can’t access my two e mail addresses in the business site so…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T11:52:43.5966667+00:00
nicola sutherland 0 Reputation points
commented 2026-05-18T11:54:11.7+00:00
nicola sutherland 0 Reputation points
1 answer

When working on 2 files/ 2 screens - doing something on one file happening on the other file

When I work on few files and try close one, then then the other is closing, it is very often - and very distracting. Solution from AI is to move all excel instnaces to one screen and then move back, but this is when i work on that and doesnt work when 2…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-13T11:48:19.7+00:00
Ruszczak, Malgorzata 0 Reputation points
commented 2026-05-18T11:50:35.0233333+00:00
Ruszczak, Malgorzata 0 Reputation points
2 answers

How to remove thousands of horizontal lines from a Word document?

I tried using the Dictate tool for the first time and it added thousands of horizontal lines to my Word document. There are now hundreds of pages of lines interspersed throughout the actual text. How can I remove all of these? The document keeps freezing…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-17T05:14:59.3966667+00:00
Victoria Harris 0 Reputation points
edited an answer 2026-05-18T11:50:29.57+00:00
Suzanne S Barnhill 277.4K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Is there a number to call microsoft since the account recovery forms are stupid, make no sense and are no help at all

My account was stolen maybe a year ago and just now when i tried to play forza horizon 5 i saw that some russian guy has stolen my account, changed the password, changed the email and also changed the phone number. PLS HELP

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-18T11:41:53.0266667+00:00
asd wasd 0 Reputation points
accepted 2026-05-18T11:48:44.4233333+00:00
asd wasd 0 Reputation points
2 answers

Need Refund of Unauthorized Charge

My debit card was charged $100.15 today for a subscription that I did not purchase. Please refund my money immediately!!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T11:36:16.2833333+00:00
Bo Davenport 0 Reputation points
answered 2026-05-18T11:44:47.31+00:00
Stefan Blom 340.5K Reputation points MVP Volunteer Moderator
2 answers

How to print A4 certificates, 2 per page so they are A5 size

I'm trying to print these certificates on one A4 sheet, but two copies per sheet (they would then be A5 size)

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-18T11:03:31.9933333+00:00
Morag McLaren 0 Reputation points
answered 2026-05-18T11:44:37.85+00:00
DaveM121 877.4K Reputation points Independent Advisor
1 answer

How to find a license key for Office 2021 installed back in 2022

I installed Microsoft Office 2021 Home and Business for MAC back in December 2022. I purchased it online and arrived with the box containing the license key details. I successfully installed it without a problem. However, I recently updated my MacOS to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2025-12-16T14:16:48.5966667+00:00
binesu 0 Reputation points
commented 2026-05-18T11:42:33.0733333+00:00
Rambo 0 Reputation points
2 answers

Issue with MS Lists Quick Steps popup: showing blank

Hi everyone, I am facing an issue with Microsoft Lists / SharePoint Quick Steps on one specific list (all other ones on the same site are fine). When I open Integrate > Quick Steps, the popup opens but remains completely blank/white. The same feature…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-05-18T09:33:30.2433333+00:00
Gobbi, Mauro 0 Reputation points
edited the question 2026-05-18T11:35:43.4433333+00:00
Henry-N 13,045 Reputation points Microsoft External Staff Moderator
1 answer

Can't Access to Microsoft VLSC to get the Window OLP license key

Dear Support, In 2019, we purchased approximately 100 Windows 10 OLP licenses and Windows Server 2019 licenses. These licenses were registered under my Outlook account, as my company email was not available at that time. Since 2024, Microsoft VLSC has no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T09:58:33.7733333+00:00
Vincent Nguyen 0 Reputation points
edited an answer 2026-05-18T11:30:55.19+00:00
Killian N 740 Reputation points Independent Advisor