497,904 questions with Microsoft 365 and Office-related tags

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1 answer

I cannot open pictures on my Windows PC

Hi. It only started the past week on my Dell PC that I run Windows 11 on. I also subscribe to Windows 365 for assistance but cannot figure out how to use it to resolve this issue. I have re-installed Windows 11 and the problem continues. When I try to…

Microsoft 365 and Office | Other
asked 2026-10-17T20:38:38.47+00:00
Chris Arribi 0 Reputation points
answered 2026-10-17T20:42:25.0133333+00:00
Dio Xavier 297.6K Reputation points Volunteer Moderator
1 answer

Unable to select text.

I opened a new document and it won't let me select text

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-17T20:36:22.1966667+00:00
llei 5 Reputation points
answered 2026-10-17T20:39:48.9233333+00:00
Dio Xavier 297.6K Reputation points Volunteer Moderator
2 answers

Tenant lockout – sole Global Admins lost MFA after phone change, need Data Protection team

I am the owner and Global Administrator of a Microsoft Entra ID tenant (Azure subscription attached, verified custom domain). I am completely locked out. What happened: Both Global Administrator accounts in the tenant used Microsoft Authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-17T19:34:08.4233333+00:00
Hamzah 0 Reputation points
edited the question 2026-10-17T20:38:05.55+00:00
Jack-Bu 6,965 Reputation points Microsoft External Staff Moderator
2 answers

Help to find Microsoft Excel 365 technical books with formulas.

Good evening, everyone, I was wondering if you could help me. I’m looking for a technical book on Microsoft Excel 365. I’m trying to refresh some of the things that I learned in a course that I tooked a few decades ago. The course was “Microsoft Excel…

Microsoft 365 and Office | Excel | For business | Other
asked 2026-10-15T21:32:19.6733333+00:00
Hugo Plácido 25 Reputation points
commented 2026-10-17T20:35:20.2633333+00:00
Marcin Policht 110.6K Reputation points MVP Volunteer Moderator
1 answer

I can no longer create or save my Word or Excel documents on OneDrive

Sometime back I signed up for $1.99 Microsoft 365 Basic when I upgraded my PC and Windows 11. Works for me - I'm retired and do a few documents. This week when I attempted a login I received error messages that I needed to buy 365, could not create new…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-17T20:23:02.97+00:00
Phyllis Blickensderfer 0 Reputation points
answered 2026-10-17T20:23:55.76+00:00

AI answer

2 answers

how do i access one drive? it does not show in my file explorer.

how do i access one drive? it does not show in my file explorer.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-17T19:46:13.23+00:00
Bill Parry 0 Reputation points
answered 2026-10-17T20:21:34.8233333+00:00
EmilyS726 273.7K Reputation points Independent Advisor
2 answers

Excel is not opening in desktop app

I am experiencing a persistent issue with Microsoft Excel on my HP EliteBook 840 G5 laptop running Windows 11. My boss shares Excel workbooks with me through OneDrive. These workbooks open and work correctly in my web browser, but when I select Open in…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-17T19:03:22.11+00:00
Naseem Ahmed 0 Reputation points
answered 2026-10-17T20:21:31.28+00:00
Naseem Ahmed 0 Reputation points
1 answer

Using XLOOKUP w/ SUMPRODUCT (array)

Good afternoon, I am trying to validate values by retrieving values from another sheet without creating additional helper columns. In my lookup I need to combine Column A with Column J (RUD000057, RUD000067...) to return the corresponding value from the…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-17T19:41:10.0033333+00:00
Kala Sha Jahan 1 Reputation point
edited a comment 2026-10-17T20:06:02.63+00:00
Ryan-N 16,420 Reputation points Microsoft External Staff Moderator
0 answers

Excel Ctrl-F very slow in medium sized spreadsheet. All settings are correct.

When I use Ctrl-F on a 6,000-row spreadsheet (or smaller), it works correctly but is extremely slow. Set to manual. Set to Values. Windows 11. Microsoft 365 Basic Subscription.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-17T19:53:55.8766667+00:00
Mike Ohr 0 Reputation points
commented 2026-10-17T20:04:46.1+00:00
1 answer

Windows 360 install on my computer

I have tried to install MS360 several times, followed the instructions and keep getting error code 30015-11 (3221356598) and I have deleted program, restarted computer,etc. Thia sucks to spend hours installing a program. I just paid this morning for the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-17T19:24:14.67+00:00
Fred Ienna 0 Reputation points
commented 2026-10-17T20:03:00.0533333+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor
2 answers

my subscription was interrupted due to expired credit card. I have updated info and would like confirmation my account is still active.

how do I know that my subscription is still active. I have not been receiving my emails.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-17T19:17:16.91+00:00
cleo butcher 0 Reputation points
answered 2026-10-17T19:54:04.5733333+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor
2 answers

How to install on a Mac with Mac OS Big Sur 11.7.11

How may I install Microsoft Office on my Mac that has the Mac OS Big Sur 11.7.11 operating system?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-17T19:17:31.0333333+00:00
Lisa Liotta 0 Reputation points
answered 2026-10-17T19:53:29.86+00:00
Ivan B 125.3K Reputation points Independent Advisor
2 answers

Issue with family membership after canceling personal account

I canceled my own Microsoft 365 subscription and joined a Microsoft Family group. The organizer can see me in the family and has shared Microsoft 365 with me, but my account still only shows free benefits and my old subscription appears as expired. I do…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-17T19:07:22.9833333+00:00
Mohsin Khan 0 Reputation points
answered 2026-10-17T19:46:29.2033333+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor
1 answer

Urgent: Locked Out of OneDrive Account – Error Code 399287

I am writing to request urgent assistance with my OneDrive account. Despite following all the recovery steps provided, I am unable to regain access. When prompted to choose text verification to receive the code, I encounter the following error: Error…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-17T18:48:53.2366667+00:00
Mun Foong Woo 1 Reputation point
edited the question 2026-10-17T19:42:43.8066667+00:00
Jack-Bu 6,965 Reputation points Microsoft External Staff Moderator
3 answers

Help me create a Excel spreadsheet

I am unable to open a new excel spreadsheet. I have several active spreadsheets. I know excel is working

Microsoft 365 and Office | Excel | For home | Other
asked 2026-10-17T18:08:37.7233333+00:00
Susan Lawrence 0 Reputation points
answered 2026-10-17T19:42:02.21+00:00
Bulldog 5,035 Reputation points
1 answer

Office Home & Student 2016 Lifetime doesn't appear in Subscriptions. Need to transfer it to a new SSD.

I've had a critical Hard drive failure, which necessitates installing an OS and Office on a replacement SSD. I looked for and found the following - Steps to Transfer Office to a New Hard Drive Microsoft requires removing Office from the old installation…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-17T19:31:49.8466667+00:00
Antony 0 Reputation points
answered 2026-10-17T19:32:07.1833333+00:00

AI answer

2 answers

Set Outlook to use Classic, NON-Click To Run in Office 365

How can I get and use the NON-Click To Run Classic version of Outlook with MSO365? I can toggle to Classic but it reverts back to the New Version every time I relaunch Outlook. Also, how do I download and run the NON-Click To Run version of Outlook? Many…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-16T20:15:07.17+00:00
Jerry Fritchman 0 Reputation points
commented 2026-10-17T19:32:02.79+00:00
Ryan-N 16,420 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 Business Standard – Sole administrator locked out after losing Authenticator access

Hello, I am the owner and sole administrator of a small company in Norway with an active Microsoft 365 Business Standard subscription, purchased directly from Microsoft. After replacing my Samsung S25 Ultra with a Samsung S26 Ultra, I lost access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-17T16:16:57.19+00:00
Milivoje Neskovic 0 Reputation points
commented 2026-10-17T19:24:23.8266667+00:00
Milivoje Neskovic 0 Reputation points
1 answer

My azure account is associated with a work/shool account and causing issues with my new phone and authenticator

I have a personal azure account. I cannot log into it from my main development machine. I recently got a new phone, and installed authenticator from backup. The new phone does not get sign in push prompts and the code that is generated by my…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-15T20:54:51.2766667+00:00
James Hardy 0 Reputation points
commented 2026-10-17T19:20:38.8666667+00:00
James Hardy 0 Reputation points
2 answers

Word 2609: Save As via registered OOXML export converter silently fails (no error, no file)

Environment: Word for Microsoft 365, Version 2609 (verified 16.0.20430.20118, x64, Current Channel, Windows 11). Regression from Version 2608 (16.0.20326), which works. Repro: Install any third-party Open XML Format external file converter registered…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-01T20:42:56.8466667+00:00
Elena 0 Reputation points
commented 2026-10-17T19:13:08.7633333+00:00
Elena 0 Reputation points