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Urgent: Microsoft 365 admin locked out due to MFA loop – unable to contact support or access admin center

Hello Microsoft Support Team, I'm urgently looking for assistance with a Microsoft 365 Business Standard tenant that I can no longer access due to an MFA authentication loop. The problem I have been completely locked out of my business Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T12:57:18.4766667+00:00
Norbert Schotte 0 Reputation points
edited the question 2026-11-12T13:19:32.15+00:00
Nam-D 4,760 Reputation points Microsoft External Staff Moderator
2 answers

Loading loop when trying to insert a quiz

Quiz won't insert - loading loop and no quiz in the slide

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-11-11T22:02:49.5133333+00:00
Todd Morgan 0 Reputation points
answered 2026-11-12T13:15:15.84+00:00
Todd Morgan 0 Reputation points
1 answer

Request to Correct Incorrect Date of Birth on My Microsoft Account

Dear Microsoft Support Team, I am contacting you regarding an issue with my Microsoft account. When creating or setting up my account, I mistakenly entered an incorrect date of birth. As a result, my account is now identified as belonging to a child,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

339 questions
asked 2026-11-12T13:07:10.9933333+00:00
Atef Khelifi 0 Reputation points
answered 2026-11-12T13:08:06.1+00:00

AI answer

3 answers One of the answers was accepted by the question author.

Can no longer sync onedrive to a partition on my SSD

This was working fine until I came back form holiday. i have 5 different onedrives for different companies i work with. 2 of them suddenly have rejected syncing with a U; partition on my main SSD. Just says onedrive folder cant be created at location…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-05T09:08:19.31+00:00
Mike Asplin 20 Reputation points
answered 2026-11-12T13:07:49.56+00:00
Michal Beran 0 Reputation points
3 answers

Any real solution for iPad freeze when saving Excel

Tried all sorts of ways to fix but no luck. Almost impossible to find a fix

Microsoft 365 and Office | Excel | For home | iOS
asked 2026-11-06T04:46:29.3466667+00:00
Mike Gooding 0 Reputation points
commented 2026-11-12T13:06:05.1+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
0 answers

No puedo abrir excel, aparece una leyenda donde hay opciones: una dice reparar y no funciona

No puedo abrir excel, aparece una leyenda donde hay opciones: una dice reparar y no funciona

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-11-12T13:01:58.01+00:00
Susana Yedid 0 Reputation points
2 answers

Additional Licenses during billing cycle

Hi, My company just purchased some licenses yesterday and we have now realised we need 2 additional licenses. I see mention of pro rata charges. How does this work exactly and how is this going to affect next months bill?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-12T12:44:55.1766667+00:00
Kelly Vorster 0 Reputation points
answered 2026-11-12T13:00:54.5433333+00:00
Huzaifahshabbir-6726 0 Reputation points
3 answers

Microsoft word is not opening

Microsoft word is not opening it is showing an option as repair, but when I clicked on it, it is not further processing.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-12T09:46:53.34+00:00
Madhu 0 Reputation points
commented 2026-11-12T12:59:16.9866667+00:00
Suzanne S Barnhill 279.8K Reputation points MVP Volunteer Moderator
2 answers

Reinstalling Office 2016 after computer crash

With help from Copilot... "I purchased Office Professional Plus 2016 through my employer about 10 years ago, paid for it personally, and still have the original product key. My computer crashed and I no longer have the installer. I'd like to know…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-08T22:03:16.6166667+00:00
Bruce Mol 0 Reputation points
commented 2026-11-12T12:59:09.5233333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

When is my bill due?

I have applied for nonprofit status which takes up to 7 days. I recently got my yearly invoice showing my payment did not go through. That is because the credit card had been compromised and was cancelled. I'd like to learn if my nonprofit has been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-11T13:56:59.2633333+00:00
roz tandy 0 Reputation points
commented 2026-11-12T12:58:12.6366667+00:00
roz tandy 0 Reputation points
2 answers

How to access MS Defender on new iphone using existing MS 365 family subscription?

I have successfully used the MS defender app previously but now it asks me to subscribe to Microsoft 365 when I already have an active family 365 subscription. I don't want another subscription. Nor do I want to start a 1 month free trial. I just…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-11-12T10:57:36.1233333+00:00
Gary S 0 Reputation points
answered 2026-11-12T12:52:32.18+00:00
paulr0511 49,755 Reputation points Independent Advisor
2 answers

Outlook emails not received

My Outlook client (Desktop, Windows 11) does not get emails from certain email addresses and domains despite the addresses and domains being in my Safe Senders List. Other people cc'd in the mail receive them, but I do not. If I ask the sender to include…

Microsoft 365 and Office | Other
asked 2026-11-09T07:16:01.2466667+00:00
Lateworker22 0 Reputation points
edited a comment 2026-11-12T12:51:18.4033333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 E3 license but the Microsoft Entra P1 feature is not available in the tenant.

Our tenant is already subscribed to Microsoft 365 E3. According to Microsoft documents, Microsoft Entra P1 should be included. However, right now the Entra P1 license isn't showing up in the Entra portal. Please check and fix the license assignment for…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T07:36:04.41+00:00
Eunike Octavia 0 Reputation points
commented 2026-11-12T12:50:35.63+00:00
Fahim-Nz 265 Reputation points Independent Advisor
2 answers

Use of AI - why?

What has happened to human interfaces? I have spent 30 minutes trying to find an answer as why I have been charged twice and all that happens is that I go round in circles!! Scrub AI and let's talk to humans again, please!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T11:12:22.9233333+00:00
Keith Bayliss 0 Reputation points
answered 2026-11-12T12:47:04.06+00:00
paulr0511 49,755 Reputation points Independent Advisor
3 answers

Office Agent

When will the issue with Office Agent be resolved?

Microsoft 365 and Office | Other
asked 2026-11-09T14:42:23.56+00:00
Steve Chavez 5 Reputation points
commented 2026-11-12T12:45:27.7166667+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

My microsoft word, excel file is not working

i am unable to open my word and excel file.please resolve the issues

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-11-12T05:59:48.92+00:00
Nayeem Nizhum 0 Reputation points
commented 2026-11-12T12:36:54.0033333+00:00
gabriel cardoso silva 0 Reputation points
0 answers

Office Issue

Suddenly, it shows as read-only, so I updated macOS and deleted Microsoft, then downloaded again, checked my purchase history, and tried the removal tool, but it still doesn't fix it. Please give me the customer service number.

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
asked 2026-11-12T12:31:51.1233333+00:00
729 Duskash 0 Reputation points
2 answers

Issue with Transcribe dialogue box on One Note

The Transcribe dialogue box on One Note opens but the Upload Audio tab has stopped working. The other tab Start Recording is still working.

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-11-10T05:24:15.7366667+00:00
sereng alva 5 Reputation points
commented 2026-11-12T12:31:01.07+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
0 answers

Sole Global Administrator locked out – AADSTS50079

I'm the only Global Administrator of my corporate Microsoft 365 tenant and I lost access to my account due to not having access to Microsoft Authenticator on my previous phone. The password for the administrator account has already been successfully…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T12:24:58.0866667+00:00
Pendelton Arthur 0 Reputation points
2 answers

Unable to add custom domain to Microsoft 365 – domain already in use by inaccessible tenant

I’m trying to add my custom domain to my Microsoft 365 / Entra ID tenant. DNS ownership has been successfully verified, but Microsoft reports that the domain is already attached to another tenant . The problem is that I no longer have admin access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-09T16:08:49.48+00:00
Abdullah Abu sukhen 0 Reputation points
answered 2026-11-12T12:24:33.18+00:00
Admin Ulf Haverby 0 Reputation points