496,315 questions with Microsoft 365 and Office-related tags

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changing subscription from Personal to Family

Paid in full Personal subscription in June 2026, than in August changed to Family plan and paid in full how do i get my reimbursement for the Personal plan contact me please thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-07T11:36:40.69+00:00
Natina Vannelli 0 Reputation points
answered 2026-10-07T11:47:02.96+00:00
Rukshan edirisinghe 1,075 Reputation points
2 answers

Planner and Outlook Calendar integration

Is there a more premium version of planner that includes integration with Outlook Calendar?

Microsoft 365 and Office | Project | For business | Other
asked 2026-10-07T10:44:01.28+00:00
D Drury 0 Reputation points
commented 2026-10-07T11:39:40.0266667+00:00
D Drury 0 Reputation points
0 answers

866 381 4358 How Do I Escalate an Issue with AT&T?

To escalate a complaint with AT&T when standard customer service cannot help, you can submit a formal Notice of Dispute to start the 60-day informal resolution process

Microsoft 365 and Office | Other
asked 2026-10-07T11:39:12.2266667+00:00
james smetho 0 Reputation points
1 answer

Microsoft 365 Admin Lockout & Authenticator Account Recovery

We are requesting assistance with an unresolved Microsoft 365 administrator lockout affecting our organization’s use of Microsoft Teams. Our only Global Administrator account requires verification through Microsoft Authenticator, but the registered…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T11:18:01.9333333+00:00
Abhinav 0 Reputation points
answered 2026-10-07T11:38:02.0333333+00:00
Liora 2,090 Reputation points Independent Advisor
2 answers

How to fix Excel 2016 problem to open .xls extension

After installing the KB5002914 update, my Excel 2016 stopped opening files with the .xls extension. The files are always detected as corrupted. This issue occurs on Build 16.5569.1006; however, when I try to open the same files on earlier builds such as…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-06T20:22:54.1033333+00:00
Filicio_David 0 Reputation points
commented 2026-10-07T11:36:06.35+00:00
Filicio_David 0 Reputation points
0 answers

MS Sway insists on refreshing every few minutes

Microsoft Windows [Version 10.0.26100.9448] Edge Version 154.0.4258.62 (Official build) (64-bit) I am continually getting: "Uh oh... it looks like something went wrong. Don't worry, though – we've made a note of the error and will investigate it.…

Microsoft 365 and Office | Sway | For business
asked 2026-10-07T11:34:46.3366667+00:00
Derek Bradshaw 0 Reputation points
2 answers

Cancel Subscription

I am wanting to cancel subscription - I have been charged for years for this and I am unable to seem to cancel

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T11:20:58.1133333+00:00
Chloe Crisan 0 Reputation points
answered 2026-10-07T11:32:11.65+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
3 answers

SharePoint Settings Gear is Missing

Hello, I am a SharePoint administrator with Full Control permissions. However, the Settings gear icon that normally appears in the top-right corner of my SharePoint sites is no longer visible on any page. The Settings icon was available yesterday and…

Microsoft 365 and Office | SharePoint | Development
asked 2026-10-06T09:05:06.72+00:00
Jradah Anis 55 Reputation points
commented 2026-10-07T11:24:42.08+00:00
Ahmed Sanad 0 Reputation points
2 answers

Problem saving and editing word and excel

I cannot save or edit Microsoft Word or Excel files despite having a Microsoft 365 membership — I keep getting a 0x0 error code — please help

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-07T10:41:15.8366667+00:00
Peter BRADSHAW 0 Reputation points
answered 2026-10-07T11:18:27.1933333+00:00
SD - IA 180.5K Reputation points Independent Advisor
1 answer

Not receiving emails from company domain, but not listed in "blocked senders" - how do I resolve

Hi, I am not receiving emails from Sky as their customer. I have checked and the email response is triggered in their end, but I am not receiving the emails. I have checked "Blocked Senders" and any domain from sky is not listed. And I cannot…

Microsoft 365 and Office | Other
asked 2026-10-05T13:28:51.73+00:00
Áine Leacy 0 Reputation points
commented 2026-10-07T11:18:14.53+00:00
Áine Leacy 0 Reputation points
1 answer

I got billed twice

I got billed on the 5th October 2026, R159 and then again on the 7th October 2026, R159 ? Can someone please reverse the one for the 7th. Contact me please

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T11:01:27.3566667+00:00
Lee Ganesan 0 Reputation points
answered 2026-10-07T11:08:16.06+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Only Global Administrator locked out – lost Authenticator phone – phone support unsuccessful

Subject: Only Global Administrator locked out – lost Authenticator phone – phone support unsuccessful Hello, I am the sole Global Administrator of [Moderator note: Personally Identifiable Information removed]. I lost my phone with Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T10:57:18.32+00:00
Matej Narat 0 Reputation points
edited the question 2026-10-07T11:04:07.4333333+00:00
Nam-D 4,080 Reputation points Microsoft External Staff Moderator
1 answer

Office activation issue for other devices

Hello Team, I have recently purchase microsoft 365 enterprise edition from Amazon. for one device i am successfully activated but i have another device where i need to activate but its showing error This accout doesnt have license. This only 2nd device…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-07T05:38:54.49+00:00
Abhijeetjoshi1810 0 Reputation points
edited a comment 2026-10-07T10:56:08.67+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Authenticator APP Issue

I am the sole Global Administrator of a Microsoft 365 Developer tenant and I am locked out because I lost access to Microsoft Authenticator. I know the administrator password, but the only available verification methods are Microsoft Authenticator…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-07T07:49:35.61+00:00
Yab_11 0 Reputation points
edited an answer 2026-10-07T10:54:43.9466667+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
2 answers

Word document is read only

My subscription is active. When I open a word document it states my subscription has expired and is only a read only file.

Microsoft 365 and Office | Word | For home | Other
asked 2026-10-07T10:18:30.6+00:00
Iain Davis 0 Reputation points
edited an answer 2026-10-07T10:53:38.9666667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Remove duplicate Personal Microsoft Account alias tied to my email

One email address is linked to two Microsoft identities: a Microsoft 365 Family account (this contains my Copilot conversation history) and a Personal Microsoft Account (MSA) that the Copilot mobile app keeps signing into. I want the Personal MSA alias…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-07T10:42:28.03+00:00
Jason Lewis 0 Reputation points
answered 2026-10-07T10:42:43.3766667+00:00

AI answer

1 answer

Sole Global Administrator locked out after converting B2B external user to internal user – Tenant Recovery required

Hello, I am completely locked out of my Microsoft Entra ID tenant after converting the only Global Administrator from an external/B2B user to an internal user. Before the conversion, the only Global Administrator was an external/B2B user associated with…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T08:54:13.5566667+00:00
Leonor Rubio 0 Reputation points
answered 2026-10-07T10:41:13.09+00:00
Heimerdinger 710 Reputation points Independent Advisor
2 answers

devolucion cargo en tarjeta por cancelacion de suscripcion

Tengo un cargo de 99 € de Microsoft en mi tarjeta Visa. En la cuenta Microsoft que utilizo no aparece ninguna suscripción ni el cargo. No sé qué cuenta Microsoft está asociada a esta tarjeta y necesito identificar la transacción, cancelar cualquier…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T09:52:05.5666667+00:00
commented 2026-10-07T10:38:38.9866667+00:00
1 answer

I want to reset two step verification

I am the only Global Administrator of my Microsoft 365 tenant. I know my password, but I lost access to Microsoft Authenticator and cannot complete MFA. There is no other administrator who can reset my MFA. I need tenant recovery and MFA reset.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-07T08:53:57.4466667+00:00
Sophorn Nang 0 Reputation points
answered 2026-10-07T10:34:37.0366667+00:00
Ruby Nguyen 2,965 Reputation points Independent Advisor
3 answers

Unable to sign in to the Office Apps

Unable to sign in to the Office Apps. It always tells me I do not have an account. Thanks so much.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-07T17:15:33.4866667+00:00
VOYLES, MEGAN 0 Reputation points
commented 2026-10-07T10:32:03.5533333+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator