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2 answers

Unable to download a 9-page Word (.docx) thesis file

I recently wrote a 9-page thesis in Microsoft Word and saved it in the ⁠.docx⁠ format. However, my instructor/reviewer is unable to download the file from the platform. Is there any file size limit, formatting issue, or specific setting causing this…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-10-28T02:43:33.7333333+00:00
Breeze Summer 0 Reputation points
commented 2026-10-29T01:45:09.1033333+00:00
Jade Ng 16,510 Reputation points Microsoft External Staff Moderator
2 answers

Excel 2016 MSI: Copy and Paste stops working again after updates (KB5002934)

Excel 2016 MSI: Copy and Paste stops working again after updates (KB5002934) Hello, I am experiencing a recurring copy-and-paste problem in Microsoft Excel 2016 (64-bit, MSI installation). The issue affects several existing macro-enabled .xlsm…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-16T11:35:45.4233333+00:00
Senechkin Senya 5 Reputation points
commented 2026-10-29T01:44:38.26+00:00
Xavier-D 14,170 Reputation points Microsoft External Staff Moderator
0 answers

activating microsoft 365

I am trying to activate a shared Microsoft 365 subscription on an apple notebook but I keep getting an error message that will not allow me to activate the subsription

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-28T21:57:35.5233333+00:00
Juerg Baenziger 0 Reputation points
commented 2026-10-29T01:44:29.6966667+00:00
Juerg Baenziger 0 Reputation points
1 answer

My microsoft cannot active and how to solve the problem

My microsoft cannot active during use the excell software and microsoft word, can you assist me how solve the problem

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-28T01:06:50.69+00:00
printing neuuv 0 Reputation points
commented 2026-10-29T01:43:56.0933333+00:00
Jade Ng 16,510 Reputation points Microsoft External Staff Moderator
2 answers

Lost ruler in OneNote but option is still available

I use OneNote and am unable to use the ruler on OneNote. Whenever I turn it on, it does not show on the screen. It used to work, but I assume one day I moved it out of the way and now am unable to grab it and bring it back as I moved it off screen. I…

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-10-20T23:58:17.3233333+00:00
Anonymous123 0 Reputation points
edited a comment 2026-10-29T01:43:42.2333333+00:00
Jade Ng 16,510 Reputation points Microsoft External Staff Moderator
2 answers

Who Holds Microsoft Accountable When Its Support Failures Lead to More Charges?

I deleted the Notification Hub on 9 June 2026 and repeatedly sought Microsoft’s help. I opened billing case <Moderator's note: Personal Identifiable Information removed> on 30 July, but Microsoft did not explain the billable namespace issue until…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-29T00:50:10.0466667+00:00
iz_90s 0 Reputation points
edited the question 2026-10-29T01:43:03.3133333+00:00
Austin-H 8,645 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

làm thế nào để có thể hoàn tiền khi gói microsoft 365 family tôi ko nhớ là đã đăng kí

rất mong hỗ trợ tôi không biết là đã đăng kí gói microsoft 365 family 2.599.000đ/ 1 năm tôi đang rất cần số tiền đó rất mong microsoft có thể hoàn lại cho tôi. gmail: ******@gmail.com. Moved from: Microsoft 365 Insider

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-08T11:32:45.1866667+00:00
Đức trần 20 Reputation points
answered 2026-10-29T01:42:24.83+00:00
ThuyDc-8460 0 Reputation points
1 answer

Certificate of Tax Residence (COR) for Microsoft Regional Sales Pte Ltd 2026

Hello, I'm a company from Malaysia. I would like seek your favor in providing us Certificate of Tax Fiscal Residence for 2026 for Microsoft Regional Sales Pte Ltd, for withholding tax purposes. Appreciate I can get a help on my request. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-27T07:36:32.6466667+00:00
edited an answer 2026-10-29T01:40:12.05+00:00
Jade Ng 16,510 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft office not working after install

I recently purchased an office subscription and installed it onto my laptop however when i go to use any app i get this attached error? How can this be fixed?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-28T18:39:27.5+00:00
Seadhna Crowley 0 Reputation points
edited an answer 2026-10-29T01:39:41.62+00:00
Lychee-Ng 29,810 Reputation points Microsoft External Staff Moderator
1 answer

Cannot sign into Authenticator.

I have downloaded the latest app yesterday. When I try to go into the Authenticator App, after I select the email account that I am logging into, it asks me for the code generated by the Authenticator on my mobile device. I can't do this, as I am trying…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-29T01:37:33.2833333+00:00
K G 0 Reputation points
answered 2026-10-29T01:38:42.1133333+00:00

AI answer

2 answers

How to permantely change paragraph spacing in OneNote

Is there a way to permanently change the paragraph spacing option in OneNote? I have hundreds of pages for work/study and have to change the spacing option for every page, which isn't quick/easy. In the general settings there is a way to set a default…

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-10-28T23:51:29.7+00:00
Amy Faye 0 Reputation points
answered 2026-10-29T01:36:53.9466667+00:00
Jade Ng 16,510 Reputation points Microsoft External Staff Moderator
2 answers

Billing Question

When I open a word document, it keeps saying that I need to change or update the billing method when I have already successfully paid for Microsoft 365 personal.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-29T00:04:15.4733333+00:00
aqeel nagi 0 Reputation points
answered 2026-10-29T01:34:54.3666667+00:00
paulr0511 49,580 Reputation points Independent Advisor
3 answers

Har 1 TB i Microsoft Family, men bara 100 GB i OneDrive

Jag önskar att lagringskapaciteten i OneDrive ökas till i TB som jag har i Microsoft Family.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-26T19:17:07.8+00:00
Tage Silander 0 Reputation points
edited a comment 2026-10-29T01:34:09.96+00:00
Xavier-D 14,170 Reputation points Microsoft External Staff Moderator
2 answers

Subscription and service not showing in profile (install office 365)

I purchased a office 365 family on oct 23. I am ready to install on our first family machine. Directions tell me to go to profile and in drop down menu select service and subscriptions. There is no service and subscription in my dropdown menu

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-29T00:52:56.7666667+00:00
Mark VanDellon 0 Reputation points
answered 2026-10-29T01:33:11.7933333+00:00
Estrella721 47,385 Reputation points Independent Advisor
2 answers

How to Read Emails in the email boxes for any user in the Tenant in spfx without backend azure function or power automate?

Is it possible that I can get all emails which are inboxes, sent items for any user present in the tenant even though they are not shared email with signed in user. And it possible that I can achieve this without Backend Azure function or Power…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-28T15:44:45.6666667+00:00
Anuj 0 Reputation points
edited an answer 2026-10-29T01:28:18.9966667+00:00
Teddie Dang 1,970 Reputation points Independent Advisor
1 answer

Recover and unsubscribe from a lost Microsoft account

Hi I would like to find out how to recover a lost Microsoft 365 account. My elderly father (now in his mid-80s) has cognitive issues, tried logging in using his "live.com" e-mail address but must have mistyped the password several times, and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-28T23:42:49.5066667+00:00
Stu H 0 Reputation points
answered 2026-10-29T01:25:59.25+00:00
paulr0511 49,580 Reputation points Independent Advisor
4 answers

how to install Microsoft 365 on a new computer? I am an individual user.

I have the individual version of Microsoft 365. I have purchased a new laptop computer and would like to install the program on this computer. Tell me how please.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-16T20:01:59.2966667+00:00
Bob Gehbauer 5 Reputation points
answered 2026-10-29T01:19:47.6233333+00:00
ad trax 0 Reputation points
3 answers

I am unable to save my excel sheets on my home computer - what has happened to Excel?koergka;oergka;eorkgaleorkg;laserkglaejkorg

I am trying to find someone to help me - excel says you don't support excel and is trying to sell me a product - I need to just do simple excel sheets and save them - who. can i talk to - a person not a chat bot

Microsoft 365 and Office | Excel | For home | Other
asked 2026-10-28T20:38:48.1+00:00
Susan Roe 0 Reputation points
answered 2026-10-29T01:11:25.2566667+00:00
Xavier-D 14,170 Reputation points Microsoft External Staff Moderator
2 answers

Files locked

Have installed Office Home 2024, but file from Office Home 2021 is locked. How do I open it?

Microsoft 365 and Office | Other
asked 2026-10-26T19:12:10.01+00:00
Dinah Eng 20 Reputation points
commented 2026-10-29T01:09:45.97+00:00
Xavier-D 14,170 Reputation points Microsoft External Staff Moderator
2 answers

Can't login to my school account in office

My school account works on my educational laptop and on some things in my PC, but logging in to office with my school account always says, "That Microsoft account doesn't exist." I typed it write, and I've logged into this account multiple…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-10-29T00:54:23.0833333+00:00
Benjamin Wahrer 0 Reputation points
answered 2026-10-29T01:06:01.9033333+00:00
Elena-VH 2,370 Reputation points Independent Advisor