476,506 questions with Microsoft 365 and Office-related tags

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1 answer

Cannot send emails

I have Microsoft outlook on my desktop Mac. The last few days I have been unable to send emails from my imap account

Microsoft 365 and Office | Microsoft Forms | For home
asked 2026-06-07T17:04:34.83+00:00
debi hrynyk 0 Reputation points
answered 2026-06-07T17:52:13.4733333+00:00
John Jefferson Doyon 72,275 Reputation points Independent Advisor
1 answer

OneDrive sign in issue

OneDrive saying not signed in, but when I try to sign it, nothing happens. I have reinstalled it, but same result.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-07T17:48:05.1266667+00:00
Martin Kreis 0 Reputation points
answered 2026-06-07T17:48:16.01+00:00

AI answer

4 answers

can't claim free 12 mo microsoft 365 tht came with my hp computer

I have been trying for 2 days to claim my free 12 mo subscription for 365 that I was told I could add to my existing account. I have done everything I read to do but still can't claim it. How can I claim/activate this please

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-05T21:20:15.0666667+00:00
Beth 0 Reputation points
commented 2026-06-07T17:45:00.6766667+00:00
John Jefferson Doyon 72,275 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Visio - can't save as web page

When I try to save my Visio drawing as a web page I get the error “There was an error creating a file”. I've searched for solutions and have tried the following :- checked for updates (there were none) repaired the installation and run Visio in safe…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-06-07T09:27:50.17+00:00
MisterRusty 0 Reputation points
accepted 2026-06-07T17:40:08.3766667+00:00
MisterRusty 0 Reputation points
1 answer

How do I give a new credit card for use

I received an email that my subscription will be charged $129.99 on July 7 using a credit card Visa **9913. This card is no longer in use and I want to give another card to use.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-07T17:38:39.11+00:00
Robert Ashley 0 Reputation points
answered 2026-06-07T17:38:49.54+00:00

AI answer

2 answers

Restoring deleted files.

I deleted an excel file along with other files by mistake and deleted from OneDrive recycle bin and Mac Pro computer trash folder as well. Heard that the files will remain for 30 days even if it is removed from the recycle bin. How can I retrieve some…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-06-07T17:07:06.32+00:00
Dax Philip 0 Reputation points
answered 2026-06-07T17:38:25.4033333+00:00
EmilyS726 236.8K Reputation points Independent Advisor
1 answer

OneDrive Installation Issue on macOS Ventura 13.7.8

Good day, Today I encountered a problem with OneDrive. It suddenly disappeared from my computer, even though I use it every day and all of my files are stored in the cloud. I am using macOS Ventura 13.7.8. I tried downloading and installing the latest…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-06-06T18:22:21.6866667+00:00
Shulgin Alexei 5 Reputation points
edited a comment 2026-06-07T17:36:36.0066667+00:00
Angel Barrio 0 Reputation points
0 answers

Account has Me Registered Incorrectly as a Child

My Microsoft account thinks I'm a child, but I'm an adult and my registered birthdate is correct.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-06-07T17:34:45.0866667+00:00
Hicks of Marvin 0 Reputation points
2 answers

CONNECT ME WITH SUPPORT

I cannot get to technical support because it prompts me to log in and then says there is an error with my sign in I have an order number that I am trying to cancel and I cannot figure out how to connect with support to do it

Microsoft 365 and Office | Other
asked 2026-06-07T16:46:12.3833333+00:00
Merissa Terra 0 Reputation points
answered 2026-06-07T17:29:04.71+00:00
Hornblower409 9,205 Reputation points
3 answers

How to fix grouping on a report

On a report I made that I run monthly, it is now splitting transactions and I'm not sure why. I have the report grouped on Category and sorted by a field. The category is set to group Z-A, so that "Sale of Goods" comes before "Booth…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-06-07T00:51:33.4333333+00:00
Debbie Burnette 0 Reputation points
answered 2026-06-07T17:27:05.3133333+00:00
Duane Hookom 26,825 Reputation points Volunteer Moderator
2 answers

How to disable personal vault

I do NOT want to use personal vault however, my one drive will not sync anything until I unlock personal vault. I do NOT use personal vault and it is empty.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-07T16:48:36.7133333+00:00
Marie Klinch 0 Reputation points
answered 2026-06-07T17:26:48.8733333+00:00
EmilyS726 236.8K Reputation points Independent Advisor
2 answers

issue with an Apple (macOS) user

Hello, I am facing an issue with an Apple (macOS) user in our organization. We recently migrated from our old Microsoft 365 tenant to a new tenant. However, on this user’s Mac device, whenever they try to sign in to Outlook or any Office application…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-06-07T11:29:03.7433333+00:00
Mohamed Aburayya 0 Reputation points
answered 2026-06-07T17:23:56.4166667+00:00
Michelle-N 16,890 Reputation points Microsoft External Staff Moderator
1 answer

Speak to a live agent

i really need a live agent, this is not something i can post. I am struggling to understand my account and whats going on

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-07T17:19:09.55+00:00
Hazel Samuriwo 0 Reputation points
answered 2026-06-07T17:19:26.2566667+00:00

AI answer

2 answers

How do I delete an unauthorized file shared to my OneDrive?

There is a file shared to my OneDrive by someone who is not authorized to share anything to me. I don't know who this person is and none of the steps that I've tried will remove them. File Name: GET MONEY 51 Shared from Jamika Angon's Files on…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-07T16:36:45.4166667+00:00
komjj14 0 Reputation points
answered 2026-06-07T17:12:44.42+00:00
EmilyS726 236.8K Reputation points Independent Advisor
1 answer

Copilot not working

I've subscribed to Microsoft Office because I needed to take a certification class, using copilot and Excel. It's been more than 8h that Copilor is not working anymore, cannot connect to the Excel API whatsoever. So, what wuold you suggest me to do ?…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-06-06T15:25:19.7666667+00:00
Matteo Sabbatini 0 Reputation points
commented 2026-06-07T16:53:20.3433333+00:00
Matteo Sabbatini 0 Reputation points
2 answers

Samsung sd card not backing up.

Hi, I've just realised that the SD card (where my photos are stored) on my Samsung A53, android version 16, has not backed up since 31 March 2026. I've tried the 'Back up now' option, the option goes grey for a while, then blue again, but nothing…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-25T16:04:28.2033333+00:00
A C 0 Reputation points
commented 2026-06-07T16:53:04.1933333+00:00
Sian 0 Reputation points
2 answers

I need to cancel a trial for Global Microsoft 365 Business Standard

I am very frustrated, it says i will be charged $300 for a trial order i placed, but now I have no way to cancel. Everytime i click the link to log in, it says ERROR and unable to sign in. I do not work for a company and do not have an IT administator. …

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-07T16:41:06.1133333+00:00
Merissa Terra 0 Reputation points
answered 2026-06-07T16:44:49.1166667+00:00
Merissa Terra 0 Reputation points
2 answers

Authenticator app new iPhone

Hi! My phone got destroyed and I now have a new one. Cant log in or recieve codes in the app.

Microsoft 365 and Office | Access | Other | Other
asked 2026-06-07T16:11:18.4133333+00:00
Tobias Brouwer 0 Reputation points
answered 2026-06-07T16:42:43.4766667+00:00
Vy Nguyen 11,310 Reputation points Microsoft External Staff Moderator
2 answers

[Help] Locked out of new M365 Business Standard account

Hi everyone, I am in an absolute crisis. I am the sole Global Administrator for my business tenant, and my work account is [Moderator note: Personally Identifiable Information removed].onmicrosoft.com. I have been using this Microsoft 365 Business…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-07T15:55:15.56+00:00
Lak Fu 35 Reputation points
edited an answer 2026-06-07T16:39:18.7733333+00:00
Kai-L 13,965 Reputation points Microsoft External Staff Moderator
1 answer

onenote for ubuntu

why there is no official ubuntu version of onenote?

Microsoft 365 and Office | OneNote | For home | Other
asked 2026-06-07T16:27:30.5166667+00:00
shyam singh 0 Reputation points
answered 2026-06-07T16:33:40.13+00:00
Dio Xavier 285.6K Reputation points Volunteer Moderator