492,308 questions with Microsoft 365 and Office-related tags

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Sole admin locked out due to lost MFA (no backup method) - tenant 3netcomunicacionescomco.onmicrosoft.com

Hello. I'm the IT lead for a small business and lost access to Microsoft Authenticator after replacing my phone. I have the correct password for the affected accounts, but the only registered MFA method is Microsoft Authenticator (no backup phone or…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T00:24:27.93+00:00
Andres Jimenez 0 Reputation points
edited the question 2026-09-11T10:39:18.7333333+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft excel not responding and crashes when opening a workbook

i am using microsoft office 2024 LTSC pro, when opening a workbook the app always crash and close by itself, i was check windows even viewer and found an error like this : Faulting application name: EXCEL.EXE, version: 16.0.17932.20976, time stamp:…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-11T09:36:48.0333333+00:00
Deasy Kania R C 0 Reputation points
edited a comment 2026-09-11T10:39:05.33+00:00
Deasy Kania R C 0 Reputation points
2 answers

unable to login to my power bi account

I am trying to login to my power bi account and it asks to get notification on the MS authenticator app. I do not get any notification on the app and when i try to use options there, it again asks me to get notification on the app. I am stuck in the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T07:57:05.53+00:00
Net Legends 0 Reputation points
answered 2026-09-11T10:39:00.5066667+00:00
Ana Le 2,345 Reputation points Independent Advisor
0 answers

Sign-in failed Error code: AADSTS5000224 error

Sign-in failed Error code: AADSTS5000224 The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T23:22:30.7933333+00:00
Roberto Urdaneta 0 Reputation points
edited the question 2026-09-11T10:37:53.6566667+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Request for permission to include screenshot images of Microsoft Excel spreadsheet in Mathematics Textbook

Dear Sir or Madam, I would like to request permission to include screenshot images of Microsoft Excel spreadsheets in a mathematics textbook for secondary school students in Singapore. The screenshot images are intended for educational use and will help…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-09-11T09:58:41.77+00:00
AQ-7536 20 Reputation points
commented 2026-09-11T10:37:46.7966667+00:00
Demi Nguyen 1,585 Reputation points Independent Advisor
1 answer

How to remove leftover OneDrive folders from Finder on Mac after unlinking the accounts

I’ve already unlinked my previous work OneDrive accounts, and I no longer have access to log in or relink those accounts. However, some folders from those old OneDrive accounts are still appearing in my Finder/sidebar as leftover folders. I can’t move,…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-11T10:37:12.3733333+00:00
Rejina Marie 0 Reputation points
answered 2026-09-11T10:37:29.4333333+00:00

AI answer

1 answer

HOW TO DOWNLOAD THE E-FAPIAO

Hi, I requested the efapiao back on July but did not receive it nor able to download it. I have attached a screenshot. Pls kindly help on this issue. Thank you. Zhang

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T03:21:59.2433333+00:00
Zhang 0 Reputation points
commented 2026-09-11T10:35:26.19+00:00
Carl-L 21,400 Reputation points Microsoft External Staff Moderator
4 answers

Is there any fix to Microsoft Update KB5002914?

When KB5002914 gets installed it disables Ctl-C Ctl-V (Copy - Paste) in Excel 2016. Is there any fix to Microsoft Update KB5002914?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T22:20:31.8233333+00:00
Policarpo Renteria 5 Reputation points
commented 2026-09-11T10:28:22.3866667+00:00
Tomas 5 Reputation points
6 answers

Microsoft 365 Developer Program - "No billing accounts found" when provisioning E5 Instant Sandbox

Hello, My team and I are trying to provision a Microsoft 365 E5 Developer sandbox through the Microsoft 365 Developer Program, but we are blocked during the Instant Sandbox setup. Environment Microsoft 365 Developer Program member Using a corporate…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-13T06:20:40.94+00:00
Auras Paltanea 40 Reputation points
answered 2026-09-11T10:26:17.17+00:00
Michal Barták 236 Reputation points
1 answer

Microsoft 365 Developer Program - "No billing accounts found"

Hello all, I know a lot of people have been struggling with the issue of creating a Developer tenant where even after creating a billing account you got rejected with error "No billing accounts found". A few months back a verification was…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-09-11T10:23:54.4633333+00:00
Michal Barták 236 Reputation points
answered 2026-09-11T10:24:16.3833333+00:00

AI answer

0 answers

Need Legal Name Change Support for Scheduled Pearson VUE Exam

Hello, I need to update my profile's legal name to match my government ID for an upcoming Pearson VUE exam. The self-service option is locked, and the standard Credentials Support ticket form is giving me an Engage Center No Access error screen. Please…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-11T10:18:43.8666667+00:00
Arun Titus 0 Reputation points
1 answer

tenant access recovery

I have lost access to the Global Administrator of our Microsoft 365 tenant. The administrator is no longer reachable. I am the authorized representative of the organization and need to recover administrative access to the tenant. I cannot use the normal…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T09:28:52.46+00:00
Penningmeester ACGV 0 Reputation points
commented 2026-09-11T10:12:06.2933333+00:00
Penningmeester ACGV 0 Reputation points
1 answer

Complete refund.

I want a refund. Microsoft sent me an email telling me You got your redund of 99CHF, but in my paypal account is only 3CHF?? There’s no email address to reach out to no number?? I need help!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T09:34:08.32+00:00
Jann-Loïc Ndanu Galo 0 Reputation points
answered 2026-09-11T10:07:34.4433333+00:00
DaveM121 929K Reputation points Independent Advisor
5 answers

On 1 pc Word shuts down the print spooler every time its opened

I have office 365 installed on a desktop & 2 laptops. On the desktop every time I open word it shuts down the print spooler in windows services. If I try to print it says 'no printers installed'. I've tried dozens of things using co pilot, but…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-03T17:42:54.1133333+00:00
Cliff Krajewski 10 Reputation points
answered 2026-09-11T10:06:42.0966667+00:00
Judith Redman 0 Reputation points
2 answers

Stockhistory in Excel not returning values for the past 2 days for any stock symbol

Stockhistory in Excel not returning values for the past 2 days for any stock symbol. It does continue to provide values for prior dates. Reloaded Office and 365 so that's not the issue. Using Windows machine.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-11T04:38:25.0566667+00:00
david brager 0 Reputation points
commented 2026-09-11T10:05:29.3933333+00:00
Vishal Gor 0 Reputation points
2 answers

why i Can't add my debit card as my payment method in microsoft

I tried to buy Microsoft 365 using by bca debit card, but the microsoft think says that card/bank is not real/exist, but I have a debit card, and BCA is a real bank. I tried other cards like OCBC, but they refuse

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T09:07:41.46+00:00
juan ahmed vitorino 0 Reputation points
commented 2026-09-11T10:01:13.8166667+00:00
juan ahmed vitorino 0 Reputation points
8 answers

Issue with Excel 2016 - copy and paste cells

Hi, I have a issue on a PC where Microsoft Office 2016 is installed. From today, then I try to copy and a paste a cell, it doesn't work. If I try to copy text from Word to Excel, it works. So, the issue is linked only to copy a cell and paste it. I've…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T12:06:30.7466667+00:00
Elisabetta Storelli 20 Reputation points
commented 2026-09-11T09:54:34.2533333+00:00
Filipe Lourenco 0 Reputation points
1 answer

Cannot log in to an account to fix issues, but when submit help form get told the account doesn't exist

I have been going around in circles over the past few days trying to resolve a log in issue. I submit the help form and then get told the account doesn't exist and the issue is closed. Unfortunately, the account is one that is used as our admin account,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-11T09:19:30.6233333+00:00
Millom Recreation Centre 0 Reputation points
commented 2026-09-11T09:53:59.15+00:00
Millom Recreation Centre 0 Reputation points
4 answers

we are facing issue in excel 2026, 2019 and 2021 copy 7 paste issue

we are facing issue in excel 2026, 2019 and 2021 copy 7 paste issue how to resolve

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-10T05:53:12.65+00:00
Saddiq Basha 5 Reputation points
answered 2026-09-11T09:50:53.71+00:00
Kiška Tomáš 0 Reputation points
1 answer

Microsoft 365 Business tenant – lost sole Global Administrator username – tenant recovery required

I am the owner and sole administrator of an active Microsoft 365 Business Basic tenant for my business, VADC AVOCAT. I no longer know the Global Administrator username / original onmicrosoft.com sign-in address. I therefore cannot sign in to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T08:26:21.31+00:00
Virgile Amaudric du Chaffaut 0 Reputation points
commented 2026-09-11T09:50:21.86+00:00
Virgile Amaudric du Chaffaut 0 Reputation points