493,976 questions with Microsoft 365 and Office-related tags

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One Drive recovery of files

Hi, I deleted a large number of files from my OneDrive back in My 2026. I now realise that many should have been archived and not deleted. Are the files able to be recovered or are they now permanently deleted? Your assistance is greatly…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-22T01:46:01.7166667+00:00
Steve Sponberg 0 Reputation points
answered 2026-09-22T02:20:54.5466667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I am blocked from using my emails

I have paid my subscription but am still blocked out and cant use my emails.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-21T06:40:44.1833333+00:00
Andrew Mcgill 0 Reputation points
commented 2026-09-22T02:19:44.4533333+00:00
Jade Ng 15,665 Reputation points Microsoft External Staff Moderator
2 answers

Was logged out of OneDrive on my PC, accidently logged into wrong account, logged into right account - now it's scanning 12,000+ files

I noticed my PC was logged out of OneDrive today (not sure why), so I logged back in but accidentally to the wrong account. I logged out and back into the right account. Now it is processing 12,000+ changes. Is it just checking the files or uploading…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-22T01:39:09.5166667+00:00
jtheharp 0 Reputation points
answered 2026-09-22T02:14:40.92+00:00
Manoel Barros 21,905 Reputation points Independent Advisor
1 answer

Key to install MS365 Does Not Work

I purchased a new laptop through Costco. The laptop came with a key for 1-year of office 365 personal. On my MS account, I have about 1-month of office 365 personal left. When I entered the key the first time, it indicated that the application was…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-21T19:32:46.8+00:00
Adora Myers 0 Reputation points
commented 2026-09-22T02:14:12.58+00:00
EmilyS726 267.8K Reputation points Independent Advisor
0 answers

Unable to download or install any plug-ins.

I'm unable to download or install any plug-in. Getting the error of “Access denied to catalog” & "One more add-in failed to load. See your add-ins" I've subscription of MS office 365. Please resolve my issue.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-22T02:10:36.7+00:00
Shyam Agheda 0 Reputation points
1 answer

Subcription payment failed

My subscription to Microsoft 365 failed and require to update another account. I can add another payment but unable to remove existing one.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-22T01:31:14.9933333+00:00
venkataramanan venkatachalam 0 Reputation points
answered 2026-09-22T02:05:13.7833333+00:00
Christine Luna 27,015 Reputation points Independent Advisor
2 answers

Excel Mobile App for iPad Suddenly Freezing, Failing to Save, and Becoming Unresponsive Across 22+ Devices

We have approximately 22 service technicians who use the Microsoft Excel mobile app on iPads every day to complete inspection reports in the field. This workflow has worked reliably for years. However, within the span of approximately one day, all of our…

Microsoft 365 and Office | Excel | For business | iOS
asked 2026-09-18T00:58:20.86+00:00
Kane Wyatt 15 Reputation points
edited a comment 2026-09-22T02:02:34.86+00:00
Jade Ng 15,665 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Why are some Copilot Studio Session Transcript responses hidden as "Agent response is hidden due to sensitive content" while others are visible?

We are using Microsoft Copilot Studio with SharePoint knowledge sources. Users receive the correct responses in Microsoft Teams/Microsoft 365 Copilot. However, in Monitor → Sessions → Session Transcript, some responses are replaced with "Agent…

Microsoft 365 and Office | Development | Other
asked 2026-08-05T10:14:51.39+00:00
Astha Patel 20 Reputation points
commented 2026-09-22T01:59:41.2833333+00:00
Teddie Dang 1,270 Reputation points Independent Advisor
1 answer

i recently bought a windows ASUS laptop can redeem promotional items

so i recently got a asus laptop and it came with a promotion if you are a student called the ultimate college bundle and it comes with one year xbox premium and 1 year Microsoft 365 and a xbox lab controller i filled out everything before the deadline…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-09-22T01:59:15.4133333+00:00
Mahbub Ali 0 Reputation points
answered 2026-09-22T01:59:30.2466667+00:00

AI answer

1 answer

Lost Access to family organizer account need parental consent removed.

I have lost Access to family organizer account need parental consent removed. I can't talk to an agent because the AI is so bad, I don't have anything; such as email, username, or anything I just see the name of the organizer and im stuck as a child.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

97 questions
asked 2026-09-21T19:06:56.9966667+00:00
Fakhraddin Amirov 0 Reputation points
answered 2026-09-22T01:57:32.9233333+00:00
Xavier-D 13,110 Reputation points Microsoft External Staff Moderator
0 answers

I have two accounts with different emails which i want to merge to avoid paying twice

I have two microsoft accounts in my name with two personal emails which I want to merge using the gmail address only

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-22T01:56:52.02+00:00
Simone Stelmasiak 0 Reputation points
0 answers

problem when use office app with university account

I’m hoping to get fix on an issue that started happening yesterday. I am using an Office account provided by my university, and it has been working normally for a long time. However, yesterday, whenever I open any Office app (Word, Excel, etc.), I am hit…

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
asked 2026-09-22T01:56:37.51+00:00
Busein BKm 0 Reputation points
2 answers

OneDrive folder not found after upgrading to macOS 27

Hi everyone, I recently upgraded my Mac to macOS 27 (Golden Gate), and ever since the upgrade I’ve been getting an error from OneDrive that I can’t seem to resolve. The exact error message is: We couldn’t find your “OneDrive (2026-09-13 05:36:04 +0000)”…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-19T22:20:33.67+00:00
Nik Andric 0 Reputation points
commented 2026-09-22T01:56:33.04+00:00
Nik Andric 0 Reputation points
1 answer

I cannot type, save or edit WORD documents. It says I need a subscription although I already have a plan

I cannot create new documents or edit, save or type in old documents. I have an active Microsoft 365 family plan that has worked until the last couple weeks.

Microsoft 365 and Office | Word | For home | Other
asked 2026-09-22T01:50:36.34+00:00
Roxanne Gould 0 Reputation points
answered 2026-09-22T01:52:24.73+00:00
Roxanne Gould 0 Reputation points
2 answers

Unable to enter a new credit card. I get an error message saying that the input info in wrong

I'm trying to input information from a new credit card into my account to purchase One Drive storage. I ve tried three or four differnet cards and keep getting an erro message stating that there's something wrong with the ifo I'm inputting, and to try a…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-21T21:41:26.1733333+00:00
David Shields 0 Reputation points
answered 2026-09-22T01:46:46.33+00:00
EmilyS_726 29,570 Reputation points Volunteer Moderator
1 answer

Sole Global Administrator locked out by MFA after phone replacement | cannot access Admin Center, billing, or support

Hello, I am the owner and sole Administrator of a small business Microsoft 365 tenant, and I have been completely unable to access my tenant for several months after changing phones. This is a Microsoft 365 business/work account, not a personal Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-21T03:43:01.0266667+00:00
AALM 0 Reputation points
commented 2026-09-22T01:44:46.0533333+00:00
Darren Bruce 1,735 Reputation points Independent Advisor
1 answer

excel issue

I need to speak to someone I have spent hours trying to save excel documents for an urgent project and cannot get my subscription up and running- I am getting this message: our purchase was successful, but we weren't able to associate it

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-21T20:04:30.9433333+00:00
sharon henderson 0 Reputation points
answered 2026-09-22T01:44:35.0966667+00:00
Xavier-D 13,110 Reputation points Microsoft External Staff Moderator
1 answer

I missed a call back from Microsoft tech support. It is very important that I get them back to me because they have been working on it for 2 days. I am very upset!

I missed a call back from Microsoft tech support. It is very important that I get them back to me because they have been working on it for 2 days. I am very upset! case number is <PII>

Microsoft 365 and Office | Other
asked 2026-09-21T22:03:23.7+00:00
Michelle Monaco 0 Reputation points
answered 2026-09-22T01:41:41.6866667+00:00
EmilyS_726 29,570 Reputation points Volunteer Moderator
2 answers

Lost Access to Microsoft Authenticator App (School account)

I got logged out of my authenticator app, but when I go to sign in, it requests a code from the authenticator. I don't have access to the authenticator at all on any platform, so I'm not sure how to go about fixing it.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-21T22:45:12.1133333+00:00
Sampson,Teagan 0 Reputation points
answered 2026-09-22T01:39:18.8166667+00:00
EmilyS_726 29,570 Reputation points Volunteer Moderator
2 answers

Can't install Office 2007 with Windows 11 without encountering an error during setup

I have the CD and product key for Office 2007 but cant get the setup.exe file to complete running successfully even when running as an admin. It stops just past halfway across the activity bar with the message "...encountered an error during…

Microsoft 365 and Office | Other
asked 2026-09-17T23:28:27.9466667+00:00
David Gibson 0 Reputation points
commented 2026-09-22T01:38:46.2166667+00:00
Xavier-D 13,110 Reputation points Microsoft External Staff Moderator