484,369 questions with Microsoft 365 and Office-related tags

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Where can I purchase Office 2021 Pro Plus

I have a client that requires a permanent version of Publisher, but I understand that this is only available in Office 2021 Pro Plus. Her company has been using a version of the above for many years; however, the license was attached to the purchase of…

Microsoft 365 and Office | Publisher | For business
asked 2026-07-27T01:06:45.2533333+00:00
Ian Templeton 0 Reputation points
commented 2026-07-27T06:25:25.89+00:00
Ian Templeton 0 Reputation points
2 answers

Restore from back up

I got a new phone. I downloaded the Microsoft authenticator on my new phone. When I logged in the apps I had linked to it aren't there. My kids daycare uses an app called Procare. I had it on there so that when I logged in it would ask me to enter the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-20T20:59:59.66+00:00
Lindsey Forrest 0 Reputation points
commented 2026-07-27T06:23:33.8966667+00:00
Alina Le 4,015 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

OneDrive access denied - "PIN isn't available"

I am able to sign in to my Windows 11 PC using PIN and Fingerprint. However, my OneDrive account will NOT sign in automatically, and I can't sign in using PIN. Error message: "Something went wrong and your PIN isn't available. You can reset your…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-26T21:31:54.37+00:00
Kirk-RS 20 Reputation points
commented 2026-07-27T06:18:59.8833333+00:00
Norah-L 8,235 Reputation points Microsoft External Staff Moderator
1 answer

Help with billing

I would like to speak to an agent? Regarding billing, my phone number is (Removed by Moderator).

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-21T15:39:21.4466667+00:00
Anthony Giles 5 Reputation points
commented 2026-07-27T06:16:46.4666667+00:00
Ian-T 7,835 Reputation points Microsoft External Staff Moderator
1 answer

After years of always having Microsoft 365 via godaddy in Apple mail ALL stopped working two weeks ago now with error: No auth plugin to verify credentials for accounts of type com.apple.account.Exchange

I have 7 emails visa godaddy Microsoft 365 and most are EXTREMELY important to my businesses and livelihood. Two weeks ago they all just went offline and I spent HOURS with Godaddy trying to rectify and they kept telling me to disable the security and…

Microsoft 365 and Office | Other
asked 2026-07-25T22:18:22.5333333+00:00
Jace 0 Reputation points
commented 2026-07-27T06:15:24.45+00:00
Chloe-V 9,625 Reputation points Microsoft External Staff Moderator
1 answer

Stocks Datatype issue

The Stocks Datatype does not resolve the XASX:GOLD name to the correct security, namely, the GLOBAL X PHYSICAL GOLD STRUCTURED ETF listed on the Australian Stock Exchange. How does one fix that?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-25T04:20:37.8366667+00:00
Alex Yezerski 0 Reputation points
commented 2026-07-27T06:12:42.6466667+00:00
Chloe-V 9,625 Reputation points Microsoft External Staff Moderator
1 answer

Unable to download from Marketplace

I have been attempting to download the Claude for word/microsoft 365 add from Marketplace for about 2 days now, but have been met constantly with the following error message: {"Message":"Internal Server…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-07-24T02:23:08.14+00:00
Alex Vergo 5 Reputation points
commented 2026-07-27T06:10:42.6133333+00:00
Chloe-V 9,625 Reputation points Microsoft External Staff Moderator
1 answer

query for product on my credit card

I am trying to ascertain what a Monthly charge on my credit card is for from Microsoft. it is not a transaction i can see in my Microsoft tenant. I have a Gxxxxxxxxxxxx number. i have seen guides to investigate an invoice but cannot find the correct link…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-27T05:15:41.71+00:00
Damian Ball 0 Reputation points
answered 2026-07-27T06:08:42.4833333+00:00
Jade Ng 14,150 Reputation points Microsoft External Staff Moderator
1 answer

Excel to .pdf Format Suddenly Changed

We use Excel for our PO forms. We have been using it for 20+ years. We have the Acrobat add-in in Excel, we then select as many sheets as we have pages to convert. Once in Acrobat, we bring in the background PO form and we have a digital PO. Suddenly…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-27T02:11:20.6966667+00:00
Eva Micklethwaite 0 Reputation points
edited an answer 2026-07-27T06:04:30.7166667+00:00
Jade Ng 14,150 Reputation points Microsoft External Staff Moderator
0 answers

Unlicenced Product

When I start a Microsoft Office app it comes up with unlicenced product. Microsoft office subscription is active and visible under my account portal.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-07-27T06:01:31.45+00:00
Ralph Vine 0 Reputation points
0 answers

OneDrive Photos (Beta): Gallery empty, People tab also empty after signing out/in

I recently discovered the new OneDrive Photos (Beta) desktop app and loved it. It worked perfectly until I returned from a few weeks' holiday. After starting my laptop (and around the same time updating Windows), the app stopped displaying any…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-07-27T05:55:32.2+00:00
Jen V 0 Reputation points
2 answers

cell display the result from the formula

Why can't the cell display the result from the formula. Kindly advise. Thanks.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-07-27T04:23:45.63+00:00
KAR FUNG 61 Reputation points
answered 2026-07-27T05:51:33.9633333+00:00
Barry Schwarz 5,861 Reputation points
3 answers One of the answers was accepted by the question author.

Error in LET formula using a constructed array

I have some data where each record is date stamped. I wanted to count the number of records for each year. The formula that failed is =LET(d,A1:A135,y,YEAR(d),u,UNIQUE(y),s,SORT(u),c,COUNTIF(y,s),c). Instead of producing an array of 14 counts, it…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-26T07:48:46.2933333+00:00
Barry Schwarz 5,861 Reputation points
accepted 2026-07-27T05:36:34.87+00:00
Barry Schwarz 5,861 Reputation points
2 answers One of the answers was accepted by the question author.

office 2016 for MAC link

I have the key but cannot find the link anywhere, can someone help here please office 2016 for MAC link

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-03T05:51:47.7566667+00:00
Athanasios NESTORAS 20 Reputation points
commented 2026-07-27T05:31:49.1066667+00:00
W. Lee 40 Reputation points
5 answers

[MCT Benefit] Active MCT Tenant wrongly flagged as Trial-only 300GB causing Read-Only lockout

Dear Microsoft Support / MCT Program Team, I am writing to request urgent assistance regarding a storage lockout issue on my Microsoft 365 Developer Tenant provided under my active Microsoft Certified Trainer (MCT) benefits. 1. Account & Subscription…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-23T14:00:44.86+00:00
Quan Le Nguyen 0 Reputation points
answered 2026-07-27T05:28:37.91+00:00
Teddie-D 19,680 Reputation points Microsoft External Staff Moderator
1 answer

Unable to active Microsoft Excel

Macbook air early 2015 macOS Monterey 12.7.6 Office version 16.78(23100802). Microsoft 365 subscription is active Office 2019 licences removed with License removal tool. Can sign into microsoft account in Safari. When clicking activate in excel…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-26T06:26:23.4133333+00:00
Anphe Chan 0 Reputation points
commented 2026-07-27T05:21:48.6633333+00:00
DaveM121 908.6K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I am still receiving unexpected sign in request authentication even after changing password

I get several notifications from authenticator each day

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-21T23:20:49.59+00:00
Glen Muir 20 Reputation points
commented 2026-07-27T05:18:07.71+00:00
Glen Muir 20 Reputation points
2 answers One of the answers was accepted by the question author.

365 office not activated on my big sur 11.7.11 version,

Hello i have and Macbook Air, with Bigsur 11.7.1 software version , have installed version of office 16.77 - which as i read shall be compatible with that, but it is not activated, i have bought year subscription for office 365, so what is the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-27T04:30:06.07+00:00
atloc sergiu 0 Reputation points
commented 2026-07-27T05:18:03.18+00:00
EmilyS_726 22,840 Reputation points Volunteer Moderator
2 answers

Product key is not recognized when entered via microsoft365.com/setup

I have purchased my Microsoft365 personal together with my Macbook Neo on apple store website. Product key was arrived on July 1st but I haven't tried to redeem it until July 25th. On July 25th when I enter the product key as suggested in the guide book…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-26T11:32:56.58+00:00
Lana Erdenechuluun 0 Reputation points
commented 2026-07-27T05:15:17.79+00:00
DaveM121 908.6K Reputation points Independent Advisor
2 answers

Install Office 365 on IOS 13

Hello, how do I install a version of Office 365 that my mac will be able to use. I have already purchased 365 and inputted my product key, however it wont install as it says it needs IOS14 however I cannot access this. How to I access an older version…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-26T17:33:19.73+00:00
Laura 0 Reputation points
answered 2026-07-27T04:47:33.5733333+00:00
EmilyS_726 22,840 Reputation points Volunteer Moderator