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I can’t sign in to my own Microsoft account, and I’m trying to regain access through the official account recovery process.

Service Personal Microsoft account (consumer), with a third-party email address (Gmail) as the sign-in name. Scenario I can’t sign in to my own Microsoft account, and I’m trying to regain access through the official account recovery process. Result My…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T13:11:37.5033333+00:00
Nguyễn Thái Hoà 0 Reputation points
commented 2026-11-15T23:35:29.5133333+00:00
Ian-T 16,970 Reputation points Microsoft External Staff Moderator
2 answers

words randomly split to next line

In Microsoft 365, the words are randomly splitting to the next line

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-15T23:23:43.37+00:00
Ralph Williams 0 Reputation points
edited an answer 2026-11-15T23:35:04.0366667+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
1 answer

Microsoft 365 Business Standard Subscription on personal computer

Some months ago for some reason I created a subscription for Microsoft 365 Business Standard on my personal computer. Everything went fine and it works so far. I want to change it to a Personal subscription instead of a business subscription, but it…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-15T21:27:36.2333333+00:00
John King 0 Reputation points
edited the question 2026-11-15T23:27:28.5533333+00:00
Austin-H 8,895 Reputation points Microsoft External Staff Moderator
0 answers

Do I need to pay yearly to be able to use Microsoft office

Why am I being charged a yearly fee for Microsoft Office

Microsoft 365 and Office | Access | For home | Other
asked 2026-11-15T23:21:03.0833333+00:00
Helen Jeffries 0 Reputation points
1 answer

Microsoft 365

I need a phone number to speak to a customer representative.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-15T23:18:23.2666667+00:00
Kathy Woodard 0 Reputation points
answered 2026-11-15T23:18:35.98+00:00

AI answer

2 answers

Problem with Microsoft Authenticator and work account

Hello, I am having trouble logging into SoftOne Go using my work account. When I try to log in, I am asked to verify my identity through Microsoft Authenticator. However, the app does not show a verification code or any approval requests. My account is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-15T19:27:16.9066667+00:00
Emilia Carlson 0 Reputation points
edited the question 2026-11-15T23:13:07.57+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
4 answers

Tenant sites are in read-only right now message.

OneDrive allocation: 1 TB OneDrive usage: approximately 1 GB / 0.1% Local PC free space: approximately 363 GB Microsoft 365 Business Standard with Copilot subscription: Active OneDrive client reset has been attempted without resolving the problem …

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-11-10T14:01:20.5466667+00:00
Ross Mair 25 Reputation points
answered 2026-11-15T23:04:12.7633333+00:00
Claire F 0 Reputation points
28 answers One of the answers was accepted by the question author.

OneNote Android app sign-in failure with Error Tag 9hehw and Code 0 (Entra ID authentication token rejection), Recent Pages not displaying

OneNote for Android – Sign-In Failure (Error Tag 9hehw / Code 0), Missing Recent Pages, and Random Page Merging Issue Summary I am experiencing three serious and potentially related issues with the Microsoft OneNote Android app across multiple Samsung…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T16:20:15.04+00:00
Andre Fortier 140 Reputation points
commented 2026-11-15T23:03:57.56+00:00
Geoff Fane 0 Reputation points
2 answers

How to Fix

How to fix #N/A on the What if simulation. I ran the simulation correctly using the Data table function on the what if analysis and it still won't work.

Microsoft 365 and Office | Excel | For business | Other
asked 2026-11-15T22:36:19.81+00:00
Morris, Tyler 0 Reputation points
answered 2026-11-15T22:50:26.5233333+00:00
Aetherin 4,010 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

[Outlook desktop] Can the email Subject line be formatted bold or italic?

Service: Microsoft Outlook for Microsoft 365 (desktop app) on Windows Scenario: I’m composing a new HTML email. Bold and italic work in the message body, but I want to apply them to certain words in the Subject field. Result: Selecting text in the…

Microsoft 365 and Office | Other
asked 2026-11-15T22:38:20.3866667+00:00
Bruce Jones Harry 0 Reputation points
accepted 2026-11-15T22:44:42.8233333+00:00
Bruce Jones Harry 0 Reputation points
1 answer

I cannot update my payment addition on my Microsoft account page. Need to speak with a person. Please send me a working phone support phone number

I cannot update my payment addition on my Microsoft account page. I have tried 3 times, and keep getting a message "Please try again"

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-15T22:41:01.3733333+00:00
TonyPettinato-4498 0 Reputation points
answered 2026-11-15T22:41:36.8766667+00:00

AI answer

1 answer

purchased Office Home 2024, tried to install on MacBook, but

I purchased Office Home 2024, tried to install on my new MacBook Air, but when I try to open Word, it is telling me to try 365 for one month free, and it won't let me open word. It has also installed Teams, so I don't think I received what I purchased. …

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-15T21:50:27.2+00:00
Calsie Calsie 0 Reputation points
commented 2026-11-15T22:24:14.4266667+00:00
EmilyS726 281K Reputation points Independent Advisor
0 answers

My text isn't showing up in version history

I am using Microsoft word for the web on OneDrive. I wanted to undo some issues in a paragraph, so I hit Ctrl + Z. It erased my entire paragraph, and now there is nothing in version history. It's as if I had written nothing for the past hour. I…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-15T22:23:29.43+00:00
Leon Sulcer 0 Reputation points
2 answers

Only Global Administrator locked out by MFA — request for tenant recovery

I’m the only Global Administrator for a paid Microsoft 365 Business subscription in Austria. My password works, but I can’t complete two-factor authentication through Microsoft Authenticator or Outlook Mobile, and I don’t have a usable verification code.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-15T19:32:36.97+00:00
Michael Brauneis 0 Reputation points
edited the question 2026-11-15T22:15:51.1066667+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
1 answer

No recibo notificaciones de authenticator

Estoy intentando acceder a mi onedrive de la escuela para obtener algunos materiales para una tarea que tengo que entregar mañana, pero authenticator ha dejado de enviarme notificaciones de aprobación de repente. No puedo completar la verificación de…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-11-15T19:45:02.7533333+00:00
FLANAGAN 0 Reputation points
answered 2026-11-15T22:12:28.46+00:00
Ivory 2,885 Reputation points Independent Advisor
2 answers

365 paymwent issue

i keep getting a message to update payment method although i already have. Ive noticed other people have had this, come on Microsoft - and help is - - where?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-15T21:30:43.59+00:00
Rod Martinez 0 Reputation points
answered 2026-11-15T22:08:51.7833333+00:00
John Jefferson Doyon 91,185 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

SharePoint Online shows "Tenant sites are in read-only right now" and "Storage quota exceeded" although tenant storage is available

We are experiencing a tenant-wide issue affecting Microsoft Teams, SharePoint Online, and OneDrive for Business.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-12T07:38:56.1766667+00:00
deepak saini 25 Reputation points
commented 2026-11-15T22:02:25.7433333+00:00
Kap74 0 Reputation points
1 answer

One of the people I share 365 with cannot sign in

When the person I share my 365 subscription tries to sign in, it sends a verification code but then says there's something wrong. This is on a Mac M2, in the UK.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-15T18:48:56.08+00:00
Nick 0 Reputation points
commented 2026-11-15T21:43:42.3633333+00:00
Nick 0 Reputation points
2 answers One of the answers was accepted by the question author.

The calender thru the app is different from that thru the browser

When I use Outlook, it works fine and synchronize well across my devices. However going to Outlook through a browser like Edge, I get a different calender in my name. I don't understand why the calender I see thru the browser is not the same as I see…

Microsoft 365 and Office | Other
asked 2026-11-15T16:33:52.43+00:00
Jørn Eriksen 20 Reputation points
answered 2026-11-15T21:32:23.5933333+00:00
Brian Tillman 28,325 Reputation points Independent Advisor
2 answers

Reinstllation of Office

I performed a clean install of Windows 11 on the same Dell computer and need my Office activation count reset. Message: "This product is already installed on othere device".

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-15T20:38:36.69+00:00
Masaki Tanaka 0 Reputation points
answered 2026-11-15T21:23:16.15+00:00
John Jefferson Doyon 91,185 Reputation points Independent Advisor