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Why was my subscription diabled?

Dear Microsoft Support, I am writing to formally request an explanation and immediate resolution regarding the cancellation of my Microsoft account. My subscription was renewed on October 12, 2026, using my credit card, and the payment was successfully…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T22:08:01.2866667+00:00
ELDON HEASTON 0 Reputation points
commented 2026-11-03T23:51:31.53+00:00
Xavier-D 14,180 Reputation points Microsoft External Staff Moderator
1 answer

How to disable AI in OneDrive

I can't do anything in OneDrive because the AI freezes the screen.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-02T23:13:53.9933333+00:00
Eric Diehl 0 Reputation points
commented 2026-11-03T23:50:30.6733333+00:00
Xavier-D 14,180 Reputation points Microsoft External Staff Moderator
2 answers

Win/11, Office 365 Word, Having issues with fonts/font sizing randomly changing

I have a word template that has been working for years and about 2-3 weeks ago it suddenly stopped working correctly. The template is a simple one that just centers all text on a page with 'bold' text option selected. For years, I have been able to type…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-03T23:05:01.72+00:00
Tom Benson 0 Reputation points
answered 2026-11-03T23:45:19.5966667+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

Application Microsoft Clipchamp

Bonjour, L’application Clipchamp reste coincée dans une boucle et ne parvient jamais à charger l’arrière-plan. J’ai essayé d’utiliser à la fois l’application Windows et le navigateur Edge, mais le problème persiste, que j’essaie d’importer un…

Microsoft 365 and Office | Clipchamp | For home
asked 2026-11-02T10:53:08.4966667+00:00
Entraîneur Patrick 1 Reputation point
commented 2026-11-03T23:45:13.8233333+00:00
Xavier-D 14,180 Reputation points Microsoft External Staff Moderator
0 answers

I bought 1tb of storage and my account is "full" at less than 50MB

No way to contact anyone, the personal account link just keeps sending me in circles. Now my small business email no longer works because you don't activate accounts that have been paid for, nor do you have any actual customer service whatsoever.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T23:44:31.1666667+00:00
Emerson 0 Reputation points
1 answer One of the answers was accepted by the question author.

Created another account inadvertently

I inadvertently paid for a renewal (5489925479) under my email address when my original account is under my phone number associated with the same email does not expire until March of 2027. What do you recommend in this situation? Could you apply the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T15:43:54.35+00:00
Daniel Choi 20 Reputation points
edited an answer 2026-11-03T23:39:38.6033333+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

Urgent Billing Issue – Account Suspended Due to Overdue Payment

Dear Microsoft Support Team, I am writing to sincerely apologize for the overdue payment on my Microsoft account. I was traveling recently and unfortunately did not have the opportunity to check my emails regularly. As a result, I missed the payment…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-03T07:26:50.0666667+00:00
Tú Trần 0 Reputation points
commented 2026-11-03T23:35:51.1233333+00:00
Jade Ng 16,535 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive pausing

Using a PC so not a battery power issue but my OneDrive now keeps pausing for specific reason. This is only a recent issue. Could it be due to running Windows Feature Experience Pack 1000.26100.489.0?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-25T21:59:52.87+00:00
Andrew Kerr 20 Reputation points
edited a comment 2026-11-03T23:26:36.57+00:00
David R. Cushman 0 Reputation points
1 answer

Sign Out of Desktop Office Client Automatically

Hi All, We use a product called Imprivata that impersonates user login after the user badges in using scripts. The account logged into Windows is a service account. The service account is not licensed and will not be for obvious multi-plexing reasons.…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-02T17:01:45.07+00:00
Allen George 0 Reputation points
commented 2026-11-03T23:24:21.7033333+00:00
Jade Ng 16,535 Reputation points Microsoft External Staff Moderator
4 answers

Cannot Log in to ToDo on my desktop App. How do I fix this?

I can log in to ToDo on my browser using my login and password, but when I log in to the Desktop App I get the following: Correlation Id: e07ad13a-4c7b-462b-aa18-12270e8028b3 Timestamp: 2026-11-03T13:19:21.000Z DPTI:…

Microsoft 365 and Office | Microsoft To Do | Other
asked 2026-11-03T13:21:17.6933333+00:00
Keith C 0 Reputation points
edited an answer 2026-11-03T23:23:42.55+00:00
Manoel Barros 23,105 Reputation points Independent Advisor
1 answer

SEARCH FUNCTION

Why is that we have AI apps that can scour every corner of the internet is mere seconds but Windows Search Function cannot perform a search on my desktop??

Microsoft 365 and Office | Other
asked 2026-11-03T21:15:38.9833333+00:00
DK 0 Reputation points
answered 2026-11-03T23:22:32.0533333+00:00
John DeV 171K Reputation points Independent Advisor
1 answer

I have lost my product key for office 365 and can't install outlook classic on my new computer.

I have lost my product key for office 365 and can't install outlook classic on my new computer.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-03T23:16:52.6433333+00:00
Mark 0 Reputation points
answered 2026-11-03T23:17:19.78+00:00

AI answer

1 answer

How to activate 365 on a Mac that already has microsoft apps

how to activate 365 on my mac, I already had the apps installed before purchasing the yearly subscription Moved From Microsoft 365 and Office | Access

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-03T18:58:36.19+00:00
yolanda windsay 0 Reputation points
edited the question 2026-11-03T23:11:47.5133333+00:00
Duane Hookom 27,030 Reputation points Volunteer Moderator
3 answers

I can't update my Office 365 apps

One of my Word documents in Office 365 was completely wiped out on my MacBook Pro (2019). A message in the Help section says that all Office 365 apps are encountering problems on Mac. I can't update any of them. This was a very important document. Please…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-11-03T01:14:54.57+00:00
Gad Meiron 0 Reputation points
commented 2026-11-03T23:06:04.5666667+00:00
EmilyS726 277.5K Reputation points Independent Advisor
2 answers

getting regular ruler on the side

I can't get my regular ruler to show on the side of my screen

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-03T22:20:35.13+00:00
Lisa Zirker 0 Reputation points
answered 2026-11-03T23:05:39.3333333+00:00
Manoel Barros 23,105 Reputation points Independent Advisor
1 answer

Two subscriptions?

It looks like I have two subscriptions to Microsoft 365. One due and paid Oct 2026 and another due to be paid Dec. 25, 2026.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T22:52:27.7566667+00:00
Karen Hopkins 0 Reputation points
answered 2026-11-03T22:53:02.6066667+00:00

AI answer

3 answers

Excel formulas disappear

I use excel to calculate class grades with typical grade foremulas, like x % for homework, y% for exam grades, etc. When I reopen the file, the numbers are all correct, but I cannot see anymore the formula with which I calculated the number. Is this just…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-11-03T21:56:23.9366667+00:00
Rudi Michalak 0 Reputation points
edited a comment 2026-11-03T22:50:26.9566667+00:00
Chris-D 2,620 Reputation points Independent Advisor
4 answers

OneDrive not working on Surface Pro9 Win 11

I have three Surface Pro 9 devices and cannot get OneDrive to work on any of them. OneDrive works fine on a Pro 8 and a Dell laptop using the same basic build processes. I get The information shown below in Event Viewer: Log Name: …

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-03T14:19:22.6233333+00:00
Peter Vallance 0 Reputation points
answered 2026-11-03T22:49:01.07+00:00
Mike B 0 Reputation points
2 answers

URGENT: Sole Global Administrator Locked Out for 3 Days – Multiple Microsoft Support Cases, No Callback or Resolution

I am urgently seeking assistance with recovering access to my Microsoft 365 Business account. I am the owner and sole Global Administrator of Enhanced Behaviour Solutions, and I have now been completely locked out of my original Microsoft 365 account for…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-03T19:58:49.4933333+00:00
Kelsey Guzman 0 Reputation points
commented 2026-11-03T22:45:59.15+00:00
Kelsey Guzman 0 Reputation points
2 answers

Disabling the cloud to my laptop

If I do not have the cloud icon in my taskbar is it disabled?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-03T22:04:03.4266667+00:00
Kimberlee Dyer 0 Reputation points
answered 2026-11-03T22:41:51.07+00:00
Bulldog 5,500 Reputation points