Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,140 questions
479,924 questions with Microsoft 365 and Office-related tags
1 answer
Billing Issue
I was recently incorrectly billed $99.99 . Can I speak w a representative to get this corrected. Brian McVay (PII Removed) Thank you,
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-30T16:50:39.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 22%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Brian McVay/USA
0
Reputation points
answered 2026-06-30T17:23:16.3966667+00:00
EmilyS726
244.6K
Reputation points
Independent Advisor
1 answer
MY WORD APP HAS BEEN BLOCKED
ANTIME I OPEN MY WORD APP THEY SAID IT HAS BEEN BLOCKED
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,275 questions
asked 2026-06-30T16:48:11.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Azumah Moses
0
Reputation points
answered 2026-06-30T17:22:42.3333333+00:00
DaveM121
896.5K
Reputation points
Independent Advisor
0 answers
Repair using control panel
How to repair office programme using control panel
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,828 questions
asked 2026-06-30T17:22:26.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 67%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dr. Sharija S
0
Reputation points
asked 2026-06-30T17:22:26.9433333+00:00
Dr. Sharija S
0
Reputation points
2 answers
Activation limit reached
Activation limit reached after only adding Word after buying Office Professional Plus 2024, How do I activate the other software elements?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,434 questions
asked 2026-06-30T16:01:47.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 46%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rick Amey
0
Reputation points
answered 2026-06-30T17:18:23.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 28.999999999999996%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
mike spadolini
0
Reputation points
1 answer
Contacting the company
There needs to be a way for people to be able to call in or start a chat to get assistance with issues. It is unacceptable to require a login when the user's issue might be that they can't login. It is unacceptable to send users down endless rabbit holes…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,178 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
1 answer
stop feeding my cloud drive removing them from my harddrive
I never wanted a cloud storage. It's out of control! My images on my hard drive had been disappearing til I learned I need to buy more storage
Microsoft 365 and Office | OneDrive | Other | Other
Microsoft 365 and Office | OneDrive | Other | Other
A Microsoft file hosting and synchronization service.
539 questions
asked 2026-06-30T16:41:19.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 75%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Bob Frankenberger
0
Reputation points
answered 2026-06-30T17:16:03.46+00:00
EmilyS726
244.6K
Reputation points
Independent Advisor
2 answers
Remove shared subscription
Good morning, Currently my subscription is managed by [Moderator Note: Personal Info Removed] and I need to leave his subscription and have my own. I've tried to do this and when I do it says that I've left but yet when I refresh the page it still shows…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,860 questions
asked 2026-06-26T13:26:32.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 54%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
Eugene Fike
0
Reputation points
commented 2026-06-30T17:15:57.7233333+00:00
Eugene Fike
0
Reputation points
0 answers
How can I see my "Help Dialog" with an agent ?
I went through the "Help" process. The Agent posted on screen what seemed the answer to my challenge - but he closed it while I was typing " I did ask for the "chat" to be emailed to me, but it wasn't " And although I can…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,434 questions
asked 2026-06-30T17:09:42.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 45%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Robin Clay
25
Reputation points
asked 2026-06-30T17:09:42.56+00:00
Robin Clay
25
Reputation points
2 answers
How to get Microsoft to send me a pre ransomware attack backup of one drive files from 30 days ago
as MSFT keeps a running 30 day back up of one drive files that ransomware can not attack, i desperately need the file for before the attack
Microsoft 365 and Office | OneDrive | For home | Other
Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
989 questions
asked 2026-06-30T14:27:15.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM6%3C/text%3E%3C/svg%3E)
MARKRICHARDS-6368
0
Reputation points
commented 2026-06-30T17:07:41.57+00:00
MARKRICHARDS-6368
0
Reputation points
1 answer
speakers for audio in
people can not hear me in zoom meetings. I can hear them but they cannot hear me.
Microsoft 365 and Office | Skype for Business | Windows
Microsoft 365 and Office | Skype for Business | Windows
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
681 questions
asked 2026-06-30T16:07:39.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Christine Khiko
0
Reputation points
edited an answer 2026-06-30T17:07:32.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
14,825
Reputation points Microsoft External Staff
Moderator
0 answers
Cancelling a subscription
A colleague within our organisation set up a 365 subscription that we need to cancel. The colleague concerned left the organisation last year and so we do not have full log in details, the option of verification codes via mobile does not work as the…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,756 questions
asked 2026-06-30T16:36:43.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 65%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Fiona Ridgway
0
Reputation points
edited the question 2026-06-30T17:06:57.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jay Tr
13,370
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft 365 admin became unaccusable - only global admin.
I am admin on a business account, and my authenticator app is not providing code. I did not have any other means to get the code, and I am the only global administrator on the account. Please let me know how I can get out of this situation. Without the…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,178 questions
asked 2026-06-25T20:20:51.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Devesh Ranjan
0
Reputation points
commented 2026-06-30T17:05:37.2966667+00:00
Devesh Ranjan
0
Reputation points
1 answer
Files and Folders completely vanished from OneDrive
Yesterday, I was made aware that the subscription we had for Microsoft had expired, I still had access to all my files and folders of more than three years of work, including company policies and constitution. Today after subscribing to 365 Microsoft…
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
6,981 questions
asked 2026-06-30T14:44:41.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Samuel Ackerman
0
Reputation points
answered 2026-06-30T17:03:50.74+00:00
Jay Tr
13,370
Reputation points Microsoft External Staff
Moderator
0 answers
I can't use microsoft 365. It is wanting to purchase again. I have an account which my have an old email attached to it.
I can't use microsoft 365. It is wanting to purchase again. I have an account which my have an old email attached to it.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,140 questions
asked 2026-06-30T17:01:31.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIE%3C/text%3E%3C/svg%3E)
Irene Egnor
0
Reputation points
commented 2026-06-30T17:03:45.6066667+00:00
Irene Egnor
0
Reputation points
0 answers
using desktop version from school account
I am trying to access Microsoft Word on my desktop app through my college account and it only gives me the ability to view the document. I am trying to write an article assessment and I need to edit my footnotes and the web browser version is not showing…
Microsoft 365 and Office | Word | For education | Windows
Microsoft 365 and Office | Word | For education | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,183 questions
asked 2026-06-30T17:03:01.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 18%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Shipp, Crystal Harley
0
Reputation points
asked 2026-06-30T17:03:01.68+00:00
Shipp, Crystal Harley
0
Reputation points
1 answer
Copilot in PowerPoint is unable to generate images
Copilot in PowerPoint is unable to generate images. The feature is correctly enabled and configured: IMAGE_SEARCH_ENABLED = true IMAGE_ALLOWED_PROVIDERS = generate IMAGE_SEARCH_RETRY_ON_FAILURE = true The provider is active and reachable, and the request…
Microsoft 365 and Office | Development | Other
Microsoft 365 and Office | Development | Other
Building custom solutions that extend, automate, and integrate Microsoft 365 apps.
4,729 questions
asked 2026-06-29T10:32:52.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 71%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
luca fortunato di cicco
0
Reputation points
commented 2026-06-30T16:57:49.11+00:00
luca fortunato di cicco
0
Reputation points
0 answers
Microsoft form blocked
I recently developed a microsoft form but when I sent it out the responders are getting a message saying the sender's account (mine) is blocked. How can I get it unblocked? I contact support & they advised AI had identified it as possible phishing…
Microsoft 365 and Office | Microsoft Forms | Other
Microsoft 365 and Office | Microsoft Forms | Other
A web-based tool in Microsoft 365 that enables users to quickly create surveys, quizzes, polls, and feedback forms.
1,026 questions
asked 2026-06-30T16:54:07.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 94%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
James Higgins
0
Reputation points
asked 2026-06-30T16:54:07.3133333+00:00
James Higgins
0
Reputation points
0 answers
I am being told to subscribe and I already have account.
a representative sent me to billing and payment department. Ive had acct since 2015 but have changed email since and i am being told to pay for subscription again.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,140 questions
asked 2026-06-30T16:53:04.91+00:00
Irene Egnor
0
Reputation points
asked 2026-06-30T16:53:04.91+00:00
Irene Egnor
0
Reputation points
2 answers
microsoft one drive sync service starting automatically but disabled
I've disabled microsoft one drive sync service in the Startup. Every day or so I see this process start. How do I keep it from starting automatically? One drive is also disabled. Does anyone know where this is starting from so I can disable it?
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
1,878 questions
asked 2026-06-30T15:40:43.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Marcel Heimlich
0
Reputation points
commented 2026-06-30T16:46:41.41+00:00
Marcel Heimlich
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Can't open .xlsx file that was an email attachment
I can't get this newly installed computer with my MS 365 office suite to let me open a business attachment Excel (.xlsx file). Get this message and Access Denied: …
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,539 questions
asked 2026-06-30T02:13:15.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 31%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
GREGG T VOOS
0
Reputation points
accepted 2026-06-30T16:45:26.9233333+00:00
GREGG T VOOS
0
Reputation points