498,416 questions with Microsoft 365 and Office-related tags

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How to stop Microsoft from charging my credit card

How can I phone Microsoft to stop them from taking money off my credit card for an services I cannot identify. In Australia. They are impossible to contact.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-21T01:05:33.83+00:00
Peter Overton 0 Reputation points
1 answer

Anyscan one year subscriptrion needs to be cancelled

I purchased any scan for one year and now I want to cancel my subscription. Please guide me how I can do it?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-21T00:25:39.6533333+00:00
Sam, Nasrin 0 Reputation points
answered 2026-10-21T01:03:27.8333333+00:00
EmilyS726 274.3K Reputation points Independent Advisor
1 answer

What is error code: 49

Microsoft Word and the productivity software aren't working.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-21T00:40:46.8266667+00:00
Computer 13 0 Reputation points
answered 2026-10-21T00:55:37.5633333+00:00

AI answer

2 answers

log-in process change from 2 step verification to another way

Hi There, Hope you are doing well. I request to remove the 2-step verification log-in from one of our accounts, which is not linked to our Admin account. We need to change the log-in process from that to the text message or email. Regards,

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-19T20:33:59.4533333+00:00
Ali Ghaffari 0 Reputation points
commented 2026-10-21T00:52:57.91+00:00
Ali Ghaffari 0 Reputation points
2 answers

Microsoft 365 tenant administrator lockout — MFA reset required

Our company has lost access to all available Microsoft 365 administrator logins because MFA is tied to an old phone number we no longer control. Our company domain is theprojektco.com. Our email is hosted by Namecheap, but Microsoft authentication is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-20T23:00:15.1+00:00
Crys K 0 Reputation points
edited the question 2026-10-21T00:52:11.09+00:00
Kai-Ex 2,070 Reputation points Microsoft External Staff Moderator
1 answer

Minecraft account hacked and microsoft account hacked

hi microsoft support Today, November 21st, an hour ago, I lost access to my account. I was playing Minecraft without any problems, and then I closed the game. Sitting at the computer, I saw that I had been logged out of my account. I tried to log in…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-21T00:07:14.2866667+00:00
lice 0 Reputation points
answered 2026-10-21T00:49:53.4266667+00:00
Kayece Jan Mae Amizola 16,690 Reputation points Independent Advisor
3 answers

excel getting hang not responding

MICROSOFT EXCEL NOT OPENING , EVERYTIME HANGING MORTHAN 30 MNIUTES , EVEN IF WE CONNECT WITH ONLINE REPAIR ALSO NO USE

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-18T00:35:24.8+00:00
Magesh KP 0 Reputation points
commented 2026-10-21T00:44:48.3733333+00:00
Kai-Ex 2,070 Reputation points Microsoft External Staff Moderator
2 answers

Hello Microsoft company could you give me power point microsoft copilot because I"m poor

Hello, Microsoft company, could you give me PowerPoint Microsoft Copilot because I'm poor; I don't have money after all

Microsoft 365 and Office | PowerPoint | For education | Other
asked 2026-10-20T23:45:28.8233333+00:00
aidyljane daganio 0 Reputation points
edited an answer 2026-10-21T00:42:53.43+00:00
Teddie Dang 1,715 Reputation points Independent Advisor
2 answers

Can't open MS Office excel file

When I attempt to open an excel file in MS 365 on my Mac NEO that was previously created in MS Office for Mac on my MACBOOK AIR, I receive a message "...file folder or extension not valid...". Is there a way to retreive this excel document?

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-10-20T18:14:52.8166667+00:00
bob gilchrist 0 Reputation points
answered 2026-10-21T00:41:57.6666667+00:00
Bob Jones AKA CyberTaz MVP 438.1K Reputation points
0 answers

:::image source="./media/bogusfilename/ADextension_2FA_Configure_Step4.PNG" alt-text="Active Directory extension for two-factor authentication, step 4: Configure":::[Microsoft Q&A products page](/answers/products).`

This is a first level heading (H1) This is a second level heading (H2) ... This is a sixth level heading (H6) …

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-21T00:35:31.3633333+00:00
Umarrajpoot-7800 0 Reputation points
commented 2026-10-21T00:40:46.9966667+00:00
Umarrajpoot-7800 0 Reputation points
2 answers

Lost ruler in OneNote but option is still available

I use OneNote and am unable to use the ruler on OneNote. Whenever I turn it on, it does not show on the screen. It used to work, but I assume one day I moved it out of the way and now am unable to grab it and bring it back as I moved it off screen. I…

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-10-20T23:58:17.3233333+00:00
Anonymous123 0 Reputation points
answered 2026-10-21T00:40:13.4366667+00:00
Jade Ng 16,210 Reputation points Microsoft External Staff Moderator
1 answer

I ordered Microsoft 365 a few weeks ago

[Moderator Note: Personal Info Removed]  I am a retired Professor from Arizona State University doing Research on Medical Devices to be used on Radiation Accelerators for the Treatment of Cancer. These devices are called Compensators that modulate the…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-20T17:34:36.0333333+00:00
Donald W. Collins, PhD 0 Reputation points
edited an answer 2026-10-21T00:38:00.67+00:00
Xavier-D 13,985 Reputation points Microsoft External Staff Moderator
0 answers

Licensing questions related to a new Power Apps Code App to be taken to market

Max365 is a New Zealand Microsoft partner. We have built a health-and-safety training compliance application on the Power Platform: a Power Apps Code App (React/TypeScript single-page app) with Dataverse as its backend, plus a set of Power Automate cloud…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-21T00:34:11.09+00:00
Rean Mouton (Max365) 0 Reputation points
2 answers

How to fix "product key is not valid" on Office 2019 Pro Plus after using CCleaner to clear out obsolete files.

Hi to the community, I have been using my valid Office 2019 Pro Plus for years with no problems. After using CCleaner to clear out obsolete files on my PC, I opened MS Word only to get an Activation Wizard that won't allow me to enter my license key.…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-20T20:13:16.6866667+00:00
Nicky B 0 Reputation points
commented 2026-10-21T00:32:58.4+00:00
Nicky B 0 Reputation points
2 answers

Word Online App Review Doesn't Work

When working in the online app, Word highlight many parts of words and suggests they are misspelled. And they are not close at all.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-21T00:06:19.19+00:00
Charette, Ryan (chare003) 0 Reputation points
answered 2026-10-21T00:27:03.8733333+00:00
Charette, Ryan (chare003) 0 Reputation points
2 answers

multiple accounts causing login issues

When I try to login to my Microsoft 365 account it defaults to an Outlook email account that I rarely use. It's not easy, but eventually I can login using my gmail address. I'd like to link these addresses to avoid this issue, but it says the…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-15T16:36:15.67+00:00
Fred James 0 Reputation points
commented 2026-10-21T00:25:32.69+00:00
Fred James 0 Reputation points
1 answer

Son's account is locked under an old Family account

I am the parent and legal guardian of a 13-year-old child whose Microsoft account is stuck in a Microsoft Family Safety group. The family organizer is an old, inaccessible Microsoft account belonging to his older brother. We have no way to access or…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

207 questions
asked 2026-10-21T00:24:43.8+00:00
Patrick Hanna 0 Reputation points
answered 2026-10-21T00:25:27.9266667+00:00

AI answer

1 answer

No response from Microsoft Support on hacked account escalation

My son's Microsoft/Xbox account was hacked over a week ago. I submitted an Account Recovery Form, which prompted an email escalation request under reference number SIR####. I replied directly to @microsoft.com & @microsoft.com with all the requested…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-20T17:24:30.9566667+00:00
Anderson Simas 0 Reputation points
edited the question 2026-10-21T00:24:21.71+00:00
Xavier-D 13,985 Reputation points Microsoft External Staff Moderator
2 answers

Cannot update tax profile. Old dev account.

I am in an eternal loop, cannot submit app because no tax profile, cannot create tax profile because do not have access, cannot use support because I have an MSA account. It goes to Engage site thats also almost broken and cannot give me support. Crazy…

Microsoft 365 and Office | Development | Microsoft 365 App Publishing
asked 2026-10-21T00:02:55.92+00:00
Marcelo Plaza 0 Reputation points
edited the question 2026-10-21T00:23:37.2066667+00:00
Jay Pham (WICLOUD CORPORATION) 4,680 Reputation points Microsoft External Staff Moderator
0 answers

I performed the new sign-in experience, but it is still showing me this. help.

I performed the new sign-in experience, but it is still showing me this. help.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-10-21T00:23:01.8433333+00:00
GYE NYAME of LOUISVILLE 0 Reputation points