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Pro rated credit for Microsoft 365 upgrade

I ordered MSoft Family and paid a one time, annual fee. I upgraded to MSoft Premium mid year and paid a one time, annual fee. My renewal now states I will be billed 6 months from now for another year. I am being overcharged and need credit for previous…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-14T23:13:44.53+00:00
Chris Sutton 0 Reputation points
answered 2026-11-14T23:45:31.44+00:00
EmilyS726 280.7K Reputation points Independent Advisor
1 answer

Account blocked, support does not help at all

Hi, I'm trying to get into a SharePoint Online folder that I have been given access to (by another business). I'm trying to get in, but every time I try, I get the notification that my account is blocked. Specifically, it says "Sorry, the…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-11-09T01:30:40.89+00:00
Max Visscher 0 Reputation points
commented 2026-11-14T23:39:41.62+00:00
Jade Ng 16,705 Reputation points Microsoft External Staff Moderator
2 answers

Macbook uninstall of Office 2019 and install of Microsoft 365 family

My sister has purchased Family Microsoft Office 365 and added me, however my macbook has Office 2019 Student on it. How do I uninstall 2019 and install 365 on my Mac book?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-14T22:56:56.4566667+00:00
Cynthia Vance 0 Reputation points
answered 2026-11-14T23:36:24.87+00:00
Estrella721 48,135 Reputation points Independent Advisor
1 answer

how do I use the shortcut icons to specific actions?

When I worked (retired 2016), I had a MOUSE in Excel. Could make the program do backflips! Now, it looks so different. and I cannot remember how to build ANYTHING! Ten years later (age 75), I need help! Specifically, I want to rebuild the shortcut…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-14T23:21:33.06+00:00
Carol VanWinkle 0 Reputation points
answered 2026-11-14T23:22:21.34+00:00

AI answer

0 answers

How to fix this error message.

I am trying to load Microsoft Office with 5 licences on a computer, but I get the following error TraceId: FSL1MVgCaUiBO2ZL.6.136 How do I fix this?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-11-14T23:04:33.6+00:00
George Karkanis 0 Reputation points
2 answers

Logged out of Microsoft 365 Administration

It keep saying it will send me a code but it isnt. Both myself and the only other admin are locked out and we cant preform business needs. Somehow the authrnticator was downloaded and ever since then Ive been logged out but no codes come to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-14T16:15:04.59+00:00
Ashley Bunce 0 Reputation points
edited the question 2026-11-14T22:55:27.3266667+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
1 answer

Request for Microsoft Entra Tenant Status Verification – AADSTS5000228

Hi Team, I am raising this because I cannot access the affected Microsoft Entra tenant. Affected tenant details: Tenant ID:[Moderator note: Personally Identifiable Information removed] SID: [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-14T15:21:50.36+00:00
Sanchari Dhal 0 Reputation points
edited the question 2026-11-14T22:54:51.4033333+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
2 answers

charged twice when upgraded from family to premium

charged twice when upgraded from family to premium subscription...

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-14T21:00:53.16+00:00
Ahmad Nuwaila 0 Reputation points
answered 2026-11-14T22:54:23.2333333+00:00
EmilyS726 280.7K Reputation points Independent Advisor
2 answers

I signed up for a seond 365 Account by mistake and got charged $199 plus tax.! I need a refund

I need a refund. I have no use for the second account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-14T22:13:35.39+00:00
christian carbonara 0 Reputation points
answered 2026-11-14T22:53:11.4933333+00:00
EmilyS726 280.7K Reputation points Independent Advisor
1 answer

Where can my parents see my search history?

If i am a child in microsoft 365 can my parents see my search history on my school account as well as my home account?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-14T21:51:13.5533333+00:00
Selou Fernando 0 Reputation points
edited the question 2026-11-14T22:53:04.1033333+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
2 answers

i entered a new credit card

i entered a new credit card that was expired. you locked my account how long does it take for microsoft to unlock my outlook account how long does it take for microsoft to unlock my outlook account

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-11-12T19:58:43.1266667+00:00
Haris Wolfgang 0 Reputation points
commented 2026-11-14T22:52:44.58+00:00
Chris-D 2,705 Reputation points Independent Advisor
1 answer

Is it possible to communicate with a customer service person?

Microsoft automatically renewed my subscription to 365 Basic yet removed my ability to edit files. This needs to be corrected immediately! Is there a customer service person I can communicate with?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-14T22:02:55.33+00:00
Laura Dillon 0 Reputation points
answered 2026-11-14T22:49:06.02+00:00
Estrella721 48,135 Reputation points Independent Advisor
2 answers

Sending laptop in for repair of hinge and cracked touchscreen and want to make sure my data is protected as they are asking for login and password.

Sending laptop in for repair of hinge and cracked touchscreen and want to make sure my data is protected as they are asking for login and password. How do I make sure they can't access my files that I backed up in One Drive and on pc.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-14T19:16:22.39+00:00
Cindy Corbett-Elder 0 Reputation points
edited an answer 2026-11-14T22:35:54.61+00:00
Craig Long 19,020 Reputation points
1 answer

How to fix login issue to microsoft 365 apps

Hello I recently experienced issues with logging into all my microsoft 365 apps (Word, Excel, Powerpoint, Onenote, ect). This occured shortly after I downloaded Microsoft Project and the recent shut down on Nov 12, 2026, however I am unsure if it is…

Microsoft 365 and Office | Other
asked 2026-11-14T22:29:22.36+00:00
Gerome Finogwar 0 Reputation points
answered 2026-11-14T22:29:41.9733333+00:00

AI answer

2 answers

How to register my copy of Office 2024?

My Office 2024 Product Registration Code does not work and the registration page does not recognize my code. How do I register my product?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-14T21:49:12.9033333+00:00
James Kevin Fowler 0 Reputation points
answered 2026-11-14T22:28:35.54+00:00
John Jefferson Doyon 91,185 Reputation points Independent Advisor
1 answer

Playback powerpoint presentation from current slide with audio

In trying to finalize my powerpoint slide show with music, it will not allow me to play back from a specific slide, including the audio. It plays it but no audio unless I start from the beginning slide.

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-11-14T22:21:39.5233333+00:00
Mark Frazier 0 Reputation points
answered 2026-11-14T22:22:28.8433333+00:00

AI answer

1 answer

I cannot save my work in Excel. Misleading messages urging to upgrade to Office 364

Misleading Microsoft 365 subscription prompt for a valid perpetual Office 2021 license I own a legitimate, perpetual Microsoft Office Home & Student 2021 license for Mac. Excel explicitly recognizes my license under "About Excel", yet the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-14T22:20:23.6166667+00:00
Jose Suarez 0 Reputation points
answered 2026-11-14T22:20:40.77+00:00

AI answer

1 answer

Sole Microsoft 365 administrator locked out – unable to contact support

Hi, I'm helping a friend who owns a small company and has lost access to his Microsoft 365 business account. When we try to sign in, Microsoft says that the account or password is incorrect. However, when we try to reset the password, we get a message…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-14T20:02:06.4866667+00:00
Michał Majdan 0 Reputation points
answered 2026-11-14T21:55:23.0966667+00:00
Chris-D 2,705 Reputation points Independent Advisor
2 answers

Visio menu bar missing plan

Not all templates display PLAN in menu bar including BASIC DIAGRAM and NEW BLANK DRAWING. FLOOR PLAN does display PLAN in the menu bar. When this occurs, dimensions are permanently displayed when creating rooms. When PLAN is displayed, dimensions are…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-11-12T13:44:35.1433333+00:00
R Chak 5 Reputation points
commented 2026-11-14T21:46:40.8433333+00:00
R Chak 5 Reputation points
2 answers

How do I change my monthly subscription to Microsoft 365 Business Basic to a yearly subscription?

I have selected products, and then my license. When I click on "subscription length and billing frequency", the window doesn't load.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-07T18:45:25.71+00:00
Genevieve Besser 0 Reputation points
commented 2026-11-14T21:23:44.6933333+00:00
Ryan-N 16,960 Reputation points Microsoft External Staff Moderator