488,674 questions with Microsoft 365 and Office-related tags

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Lost old outlook.com email addresses tying my personal email address in knots

I have a personal email address that I urgently need to use on my Microsoft account. An unknown @microsoft.com email address is holding this address (a Gmail.com address) as a communication address and will not let me use it in my existing account. The…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-19T10:14:36.5566667+00:00
RICHARD PIPER 20 Reputation points
answered 2026-08-19T10:49:52.1633333+00:00
Darhyl Amizola 49,910 Reputation points Independent Advisor
2 answers

Talk to live agent regarding misplaced product key

is there a number one can call to speak to a live person at Microsoft? Have misplaced our product key and no reply on Microsoft website is helpful at all. Seems impossible to actually speak to a live person.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-11T22:37:07.52+00:00
Mike Maddux 0 Reputation points
commented 2026-08-19T10:48:40.7033333+00:00
Stefan Blom 348.6K Reputation points MVP Volunteer Moderator
0 answers

Office key issue

Microsoft Office key shows invalid, kindly check as the same has been obtained from system itself

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-08-19T10:44:04.8066667+00:00
Abhishek Sisodiya 0 Reputation points
1 answer

Not receiving authentication codes on my email.

I'm trying to log into my administrator account but the email to authenticate the log in never arrives. Same for the authentication app.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-19T09:27:56.56+00:00
Andrew Le Maire 0 Reputation points
commented 2026-08-19T10:42:52.3066667+00:00
Andrew Le Maire 0 Reputation points
4 answers

Microsoft 365 Business Premium - Trial

Hi Team, I purchased a Microsoft 365 Business Premium trial version and completed all the required setup steps. However, when I try to log in, it shows that my account is unlicensed. I also tried contacting Microsoft Support at +91 800 404 454, but the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T17:48:26.5366667+00:00
Rajesh Chandra 0 Reputation points
answered 2026-08-19T10:33:31.81+00:00
Rajesh Chandra 0 Reputation points
2 answers

Security Errors on Iphone

error 2.png Getting errors on my iphone for both M365 and my Hotmail account - any ideas?

Microsoft 365 and Office | Other
asked 2026-08-19T09:39:50.5166667+00:00
Phil Moor 0 Reputation points
answered 2026-08-19T10:31:02.8966667+00:00
Gunasekar N 74,820 Reputation points Independent Advisor
2 answers

syncing problem.

OneDrive has stopped syncing some of my files even though it shows that everything is up to date. I checked the folders and restarted OneDrive, but the missing files still do not appear on my other devices. What should I check to find out why only some…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-18T13:22:00.72+00:00
ashad zaid 0 Reputation points
commented 2026-08-19T10:30:56.7666667+00:00
Hin Vo 175 Reputation points Independent Advisor
1 answer

Unable to purchase Microsoft 365 Business subscription

Hello, I am trying to purchase a Microsoft 365 Business subscription for my company, but I have been unable to complete the subscription process. I have tried multiple times, but I encountered problems during payment/subscription setup, including the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-18T09:43:57.4733333+00:00
Junmo Yang 0 Reputation points
commented 2026-08-19T10:28:32.2433333+00:00
Hin Vo 175 Reputation points Independent Advisor
1 answer

OneDrive for backup only (after have all files go to the cloud)

I'd like to keep my files on my computer's hard drive and also have them backed up on OneDrive. When I bought my new Windows 11 computer the OneDrive settings were to have all my files taken off my computer's hard drive and stored on the cloud. How do I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-19T10:26:49.49+00:00
Stefan Clarke 0 Reputation points
answered 2026-08-19T10:27:05.73+00:00

AI answer

1 answer

Installing Visio 2013 in new laptop PC.

Hello, I need help installing Microsoft Visio 2013 for my new Laptop PC. I have a valid Visio 2013 Volume License product key. However, I do not have access to the Microsoft 365 Admin Center or the Volume Licensing portal, so I cannot download the Visio…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-18T07:23:36.1566667+00:00
S H Kim 0 Reputation points
commented 2026-08-19T10:26:33.9733333+00:00
Hin Vo 175 Reputation points Independent Advisor
2 answers

SharePoint Storage Still Full After Deleting Files

I recently created a SharePoint site and uploaded some files, which used up most of my available storage. I have already deleted the SharePoint site and its files, but my available storage is still showing as full. I also checked the files I deleted, but…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-19T09:47:15.52+00:00
Seoul Park 20 Reputation points
edited an answer 2026-08-19T10:22:22.85+00:00
Hin Vo 175 Reputation points Independent Advisor
2 answers

How do I add other groups to use security groups?

I want to create a website link, but I need some people to restrict the way it is saved, how to use the created to agree or restrict, or how to join other groups to use security groups?

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-08-18T02:08:50.0233333+00:00
Richardson Aimee 0 Reputation points
commented 2026-08-19T10:16:40.65+00:00
Darren Bruce 1,130 Reputation points Independent Advisor
3 answers

I have a new Microsoft institutional account, when I want to save documents to OneDrive it says I don't have space

Recently I have a new Microsoft account from the University that the institution provided me, but when I want to save documents it tells me that supposedly my storage space is full and I can't make changes to the documents since it says that it will be…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-18T00:54:40.52+00:00
Bethany 0 Reputation points
commented 2026-08-19T10:16:06.7566667+00:00
Darren Bruce 1,130 Reputation points Independent Advisor
1 answer

Unable to login, MFA SMS blocked with Error 399287 (BadReputation)

Hello, I am the only Global Administrator in my Microsoft 365 tenant and I am currently locked out of the tenant. My username and password are accepted successfully, but I cannot complete the MFA verification step. When I choose SMS verification,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-19T08:20:53.7866667+00:00
Astrid Størdal 0 Reputation points
answered 2026-08-19T10:15:59.4066667+00:00
Helen Luu 2,035 Reputation points Independent Advisor
1 answer

Locked out of 365 ad,oom center

Hello, Frequent issue with different tenants. Locked out from admin account, when trying to log in and verify through SMS it simply says something along the lines "A problem has ocured with verifying your account. Try again". Can't do anything,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-19T08:40:35.0233333+00:00
AdamAfzelius-5008 20 Reputation points
edited an answer 2026-08-19T10:11:06.54+00:00
Darren Bruce 1,130 Reputation points Independent Advisor
2 answers

How to reformat a Word document with tracked changes

I need to reformat Word documents (for MacOS) that were made in A4 format and also with 2" margins rt and left with 1.5 spacing and a font I don't want to use. What is the best way? If I copy the document's contents into a new blank word doc set to…

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-08-19T04:44:34.7866667+00:00
JIP-3077 5 Reputation points
edited an answer 2026-08-19T10:11:01.6966667+00:00
Stefan Blom 348.6K Reputation points MVP Volunteer Moderator
1 answer

Password an Excel file

I am trying to protect an Excel file and have found the instructions on the web. When I click on Info, Protect Workbook is greyed out. How do you make the spreadsheet Protect Workbook button accessible?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-19T10:10:06.7933333+00:00
Tony Hudson 1 Reputation point
answered 2026-08-19T10:10:23.0833333+00:00

AI answer

4 answers

Microsoft Word Error

Microsoft 365 and Office| Word| For Home| Windows Microsoft Word has run into an error that is preventing it from working correctly, Need to repair it now.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-19T04:30:55.1366667+00:00
Betty Yee 0 Reputation points
answered 2026-08-19T10:09:08.6333333+00:00
Stefan Blom 348.6K Reputation points MVP Volunteer Moderator
1 answer

TRANSFER FILES FROM MICROSOFT ON MY MAC TO MY HARD DRIVE

Can't find any way to do this so that I can reduce my storage.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-08-19T10:07:18.1766667+00:00
Leonard Granger 0 Reputation points
answered 2026-08-19T10:07:33.1033333+00:00

AI answer

1 answer

Word automatically overrode newer version of document (Windows)

I had a recently edited document saved. I reviewed said document for the last 3 weeks. Today, I logged in to view the document and it was the prior version of the document from 2 months ago. The updated version is nowhere to be found. I do not have…

Microsoft 365 and Office | Word | Other | Other
asked 2026-08-18T01:55:41.6833333+00:00
Brian 0 Reputation points
edited the question 2026-08-19T10:02:27.6866667+00:00
Stefan Blom 348.6K Reputation points MVP Volunteer Moderator