492,002 questions with Microsoft 365 and Office-related tags

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I have paid for a new subscription on the 23rd of August this year, but your system tells me that it has expired.

I have paid for a new subscription on the 23rd of August this year, but your system tells me that it has expired. Please reactivate my account, as I've checked my bank account transaction history and the transaction has in fact gone through.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T12:25:27.99+00:00
Graham Cooke 0 Reputation points
2 answers

Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
edited a comment 2026-09-09T12:22:29.9066667+00:00
OM 0 Reputation points
2 answers

Update payment status

I have renewed my subscription recently to Microsoft 365 and it has already been paid. However, it always tells me to update payment whenever I open the app.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T11:46:01.1933333+00:00
Avais Ansari 0 Reputation points
answered 2026-09-09T12:21:43.0633333+00:00
John Jefferson Doyon 86,635 Reputation points Independent Advisor
1 answer

Unknown Error code 0x0.

I have a valid subscription but can't activate I have Microsoft 365 on my MacBook pro. My spreadsheets won't save unless I hit the Activate button, but when I do, I get an error message "Unknown Error code 0x0.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-09T11:48:28.75+00:00
Chris Lloyd 0 Reputation points
answered 2026-09-09T12:21:36.3966667+00:00
EmilyS726 264.2K Reputation points Independent Advisor
0 answers

office365 tenant admin ID recovery

Hello, I am posting this question from a different Microsoft account because I cannot access the original Microsoft 365 tenant. Our previous administrator left the company, and the sole Global Administrator account is currently locked out because…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T12:08:26.1833333+00:00
YEONGCHEOL CHOI 0 Reputation points
commented 2026-09-09T12:20:04.35+00:00
YEONGCHEOL CHOI 0 Reputation points
0 answers

Paste not working in Excel

we are using MS Office Standard 2021 . After Updating windows not able to paste any value in excel. i can copy any value but unable to paste.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-09T12:18:41.79+00:00
Mandar Nalawade 0 Reputation points
1 answer One of the answers was accepted by the question author.

Merging Accounts to keep Certification

Hi guys, I'm about to leave the company I work for, and my certification is tied to that account. How can I transfer it to the personal account I own? PS when I try to add to that account my personal one it says that I cannot add another personal…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-07T06:46:42.02+00:00
Zuzana Bocanski 20 Reputation points
commented 2026-09-09T12:18:40.55+00:00
Zuzana Bocanski 20 Reputation points
2 answers

Issue with Excel 2016 - copy and paste cells

Hi, I have a issue on a PC where Microsoft Office 2016 is installed. From today, then I try to copy and a paste a cell, it doesn't work. If I try to copy text from Word to Excel, it works. So, the issue is linked only to copy a cell and paste it. I've…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T12:06:30.7466667+00:00
Elisabetta Storelli 0 Reputation points
answered 2026-09-09T12:17:24.7733333+00:00
Elisabetta Storelli 0 Reputation points
0 answers

Transferring Microsoft Office Home & Student 2013 to a new device

Hi. I currently have Microsoft Office Home and Student 2013 Retail installed and activated on my old computer, which I am replacing with a new one. I still have the original installation disc and the genuine 25-character product key. I purchased Office…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-09-09T12:15:42.7633333+00:00
Yoan Jacquette 0 Reputation points
1 answer

Trying to reopen personal Microsoft account and isn't working

I am trying to reopen a microsoft account and everytime I get to the 'reopen' there is an email address that comes up and says it is sending a code but the code never arrives. I have completed 2 Microsoft recovery account forms and it has been past 24…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-09T12:15:23.8466667+00:00
MACRAE, ABIGAIL (UG) 0 Reputation points
answered 2026-09-09T12:15:41.2266667+00:00

AI answer

3 answers

Microsoft is currently charging me £15.55 a month and I'm not sure why (payment reference Microsoft-G1823....) - how do I make it stop?

Microsoft is currently charging me £15.55 a month and I'm not sure why (payment reference Microsoft-G1823....) It might be from an old business account that I setup but I do not have access to it anymore, I would like to have the account closed and…

Microsoft 365 and Office | Other
asked 2026-09-09T11:30:11.8066667+00:00
Amina Oti 0 Reputation points
answered 2026-09-09T12:14:53.95+00:00
Sumit 44,226 Reputation points Volunteer Moderator
1 answer

lost acces to my ******@hotmail.com hotmail accuont. Please help

could you please help me regain access to my hotmail account ******@hotmail.com I no longer have access to the verification e-mail: ******@kfupm.edu.sa Please switch the verification e-mail to ******@gmail.com If you want to verify my identity, the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T11:58:01.38+00:00
Ahmad Masoud 0 Reputation points
edited the question 2026-09-09T12:13:29.8466667+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Add addtional formulation in FILTER formula

I filter the data by this formula =FILTER('[Fatigue Assesment_as per 17949_Welded Joints.xlsm]S1'!$E$1466:$F$2065, (BYROW('[Fatigue Assesment_as per 17949_Welded Joints.xlsm]S1'!$E$1466:$E$2065, LAMBDA(r, SUM(r)>0))),"N") I want to delete…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T12:10:07.17+00:00
Chaturvedi, Santosh 320 Reputation points
answered 2026-09-09T12:10:23.5433333+00:00

AI answer

1 answer

Microsoft authentication code and specified name is missing

I require a six-digit verification code from the Microsoft Authenticator app to access my MCD account; however, the MCD entry is not currently appearing in my application to facilitate this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T11:23:45.6966667+00:00
Chantelle 0 Reputation points
answered 2026-09-09T12:04:57.06+00:00
SD - IA 178.6K Reputation points Independent Advisor
1 answer

Correlation Id: [Moderator note: Personally Identifiable Information removed]

Correlation Id: [Moderator note: Personally Identifiable Information removed]   Timestamp: 2026-09-07T17:44:54.000Z DPTI: [Moderator note: Personally Identifiable Information removed]   Message: The credential is invalid. Unexpected sub status…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-07T17:47:13.09+00:00
CAMILLA PEROTTI 0 Reputation points
commented 2026-09-09T12:01:13.72+00:00
Aetherin 1,465 Reputation points Independent Advisor
1 answer

COPY/PASTE not working on Excel 2016

Hi, Since today, COPY/PASTE with keyboard or rightclic is not working on Excel (Office Standard 2016 version) since last update KB5002914 Is there any fix incoming soon ? Thanks

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T11:34:18.2266667+00:00
Vincent CAZENAVE 0 Reputation points
edited a comment 2026-09-09T12:01:07.5766667+00:00
Vincent CAZENAVE 0 Reputation points
1 answer

facturen 2025

beste, graag had ik copie gehad van fact 16/6/25. / 18/7/25. / 18/8/25. /16/9/25. /17/10/25 ;/. 17/11/25; /16/12/25 is voor boekhouding aub . Mvg

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-08T08:36:27.52+00:00
rudy deprest 0 Reputation points
edited a comment 2026-09-09T11:57:30.4966667+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Azure AD B2C Tenant Administrator Lockout – Global Admin and Owners Unable to Complete MFA

We are experiencing an administrative lockout of an existing Azure AD B2C tenant. Our Global Administrator and multiple Owners are unable to complete MFA when signing into the B2C tenant. Microsoft Authenticator TOTP codes that previously worked are now…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-25T16:58:54.1933333+00:00
Mayes, Greg 0 Reputation points
commented 2026-09-09T11:53:16.19+00:00
Teddie Dang 1,180 Reputation points Independent Advisor
2 answers

Onedrive issue

i lost all my files on onedrive what am supposed to do to get them back?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T07:31:51.1433333+00:00
gmail 100a 0 Reputation points
answered 2026-09-09T11:46:03.62+00:00
SD - IA 178.6K Reputation points Independent Advisor
1 answer

Loop Workspace Recovery

After deleting the loop page that was in progress, Pages restored from the Recycle Bin are not visible. The item disappeared from the Recycle Bin as well. Is there any way to recover it? And how can someone who can't even see the trash have deletion…

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

456 questions
asked 2026-08-14T06:54:45.0866667+00:00
Hill Stephanie 0 Reputation points
edited an answer 2026-09-09T11:35:34.19+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator