497,799 questions with Microsoft 365 and Office-related tags

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Word does not allow me to connect my Printer to Word

Cannot connect my printer to the Word document I am trying to print. PLEASE HELP!! Although, Word shows connection to my printer, however, the moment I indicate to printer it will notify me that the "Printer is Not Connected." Please help! …

Microsoft 365 and Office | Word | For home | Windows
asked 2026-07-22T18:07:17.16+00:00
Millie Garcia 0 Reputation points
commented 2026-10-16T20:39:55.7233333+00:00
Derek Brooks 0 Reputation points
2 answers

Customer Service Assistance Needed

Hello, I'm trying to reach Microsoft 365 Customer Service to merge multiple Microsoft 365 accounts and upgrade to a business account. Does anyone have a good number to reach a live person? My website hosting is through GoDaddy, but they recommend I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T20:44:03.5833333+00:00
ANG08 0 Reputation points
edited an answer 2026-10-16T20:35:26.7066667+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
1 answer

Email License not transferring

I have an Office 365 account and I use the microsoft desktop app. I have an E3 license for encryption, but when I transfer to New Outlook, I am no longer able to encrypt my emails, but can in the classic. I noticed that when I encrypt an email in…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-16T20:34:23.1266667+00:00
Johannes Kelly 0 Reputation points
answered 2026-10-16T20:35:09.8966667+00:00

AI answer

1 answer

Microsoft List Form No Access

I created a Microsoft List through my personal Microsoft Lists account, and the List is stored under my personal SharePoint location. I created the submission form using the Forms option within the List. To share the form, I open the form, select Send…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-10-15T19:55:37.4+00:00
Moreland, Alyssa 0 Reputation points
commented 2026-10-16T20:33:44.09+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
0 answers

No information in my account how long my payment plan is

I can't find anything in my account that shows how long my payment plan is

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-16T20:33:29.13+00:00
Tiffany Balser 0 Reputation points
1 answer

REMOVE GREY BACKGROUND FROM A SHEET

My entire background on one of the 2 tabs on an excel sheet is grey. I want it to be remnoved

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-15T16:32:14.52+00:00
Bob Carlson 0 Reputation points
commented 2026-10-16T20:32:30.9433333+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
1 answer

Set Outlook to use Classic, NON-Click To Run in Office 365

How can I get and use the NON-Click To Run Classic version of Outlook with MSO365? I can toggle to Classic but it reverts back to the New Version every time I relaunch Outlook. Also, how do I download and run the NON-Click To Run version of Outlook? Many…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-16T20:15:07.17+00:00
Jerry Fritchman 0 Reputation points
answered 2026-10-16T20:15:56.5466667+00:00

AI answer

2 answers

PayPal account charged

my PayPal account was charged from a cancelled subscription, how do I get a refund

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-16T19:40:24.8866667+00:00
alfredo zamora 0 Reputation points
answered 2026-10-16T20:15:28.96+00:00
EmilyS726 273.4K Reputation points Independent Advisor
0 answers

Microsoft Office Restoration Request

I purchased my laptop on July 14, 2025, with Microsoft Office included from Amazon Store (screenshot below). On July 16, 2026, I subscribed to Microsoft 365 for use on my other computer, but the subscription was also installed on my purchased laptop. I…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-16T20:10:53.41+00:00
Akbar Siddiqui 0 Reputation points
1 answer

How to sign out a user from a SharePoint page

I have a colleague who is on vacation and they are showing as being checked on our SharePoint home page. How do I check them out?

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-16T20:08:00.85+00:00
Sarah Sittrop (Martin) 0 Reputation points
answered 2026-10-16T20:08:11.8933333+00:00

AI answer

1 answer

Global admin locked out due to Authenticator app

account verification needed but even after re setting password still needs certification through the authenticator app the app tells me to use the app to verify too so cant register on the app, There are no other login options. I need access to this…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-16T19:29:25.5+00:00
Steve Kinion Toolworks Inc 0 Reputation points
answered 2026-10-16T20:07:11.65+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
2 answers

how to fix sync problems

I run sync to One Drive. My files have quit syncing

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-30T16:07:50.73+00:00
Freddie Bledsoe 0 Reputation points
commented 2026-10-16T20:04:04.12+00:00
Richard Hogue 0 Reputation points
2 answers

how to reinstall owned software on new computer

I have a new computer and need to reinstall my Office Professionak 2013. I entered the product key and get a message to sign in with microsoft account dashboard and it doesn't tell me what to do next, Dale bishop ******@yahoo.com

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-16T19:40:53.5266667+00:00
dale bishop 0 Reputation points
answered 2026-10-16T20:01:26.04+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
2 answers

Notification of shared excel sheet updated?

How can multiple users be notified of any changes made to a shared excel sheet? Is this possible?

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-16T19:43:04.01+00:00
Rebecca Cowen 0 Reputation points
edited an answer 2026-10-16T20:00:12.1466667+00:00
Marcin Policht 110.6K Reputation points MVP Volunteer Moderator
1 answer

Files keep saving as read only.

Files are saving as read only. Under protections, I don't have anything checked but it keeps saving it as read only.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-16T19:59:22.76+00:00
Sandra Frye 0 Reputation points
answered 2026-10-16T20:00:04.5033333+00:00

AI answer

3 answers

Double billing scam, taking my money!

I had a Microsoft 365 Personal plan that I paid $99.99 for. I wanted to upgrade to a Family plan, which costs $129.99. Logically, I should only pay the difference of $30 to upgrade. Instead, Microsoft charged me the whole $129.99, they did it without my…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-16T16:45:30.3366667+00:00
Alan McDowell 0 Reputation points
commented 2026-10-16T19:59:12.4966667+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
2 answers

I have an urgent Microsoft 365 business account lockout

I have an urgent Microsoft 365 business account lockout. I cannot access Microsoft Authenticator or the admin portal. I am using another employee's account to be able to reach you. I have been without my email for two days and I am an office manager. My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T18:47:29.2033333+00:00
Christina Cormier 0 Reputation points
edited an answer 2026-10-16T19:58:55.1533333+00:00
Kai-L 20,130 Reputation points Microsoft External Staff Moderator
1 answer

My Microsoft Account wont let me add a new debit card

My Microsoft Account wont let me add a new debit card. I get a message saying "check that the details in all fields are correct or try a different card." Well this is my only card and the fields are all correct so I need help adding a new card…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-16T19:58:36.75+00:00
Jennifer Gretzinger 0 Reputation points
answered 2026-10-16T19:58:49.9533333+00:00

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3 answers One of the answers was accepted by the question author.

Microsoft has taken over my computer and I cannot get into my accounts

I purchased Microsoft Pro about 6 years ago. I do all the updates when they are available. Well now I cannot used any programs, all of a sudden I am signed into the cloud, which I did not authorize at all, which they are saying is full and I need to buy…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-16T15:12:54.5166667+00:00
Dani Lue 0 Reputation points
answered 2026-10-16T19:56:05.2533333+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
3 answers

White PAGES

I open a file (Excel and Word Doc). The page is WHITE- I cant read the text/content, BUT I see the text in the ribbon. WHAT do I need to do

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-16T19:16:19.3366667+00:00
Vicki A 0 Reputation points
commented 2026-10-16T19:55:14.86+00:00
John Jefferson Doyon 89,925 Reputation points Independent Advisor