A family of Microsoft on-premises document management and storage systems.
497,993 questions with Microsoft 365 and Office-related tags
New SharePoint Subscription Edition Farm got errors WEB01’s machine account was refused at SP_CONFIG Event 3351 and SQL Exception 15404
Hi In newly SPSE Farm i got attached error messag how to resolve this? Environment New, freshly built PRODUCTION farm. It is not internet-facing, and it has strict Active Directory Group Policies and security hardening. SharePoint Subscription…
Microsoft 365 and Office | SharePoint Server | For business
How to get AutoSave to save to the correct file path rather than a default file location on OneDrive.
AutoSave had been working fine until recently. Now when I open an Excel document, AutoSave is turned off. When I turn on AutoSave, it saves a duplicate to the "default local file location" which is [OneDrive/Documents]. When I change the…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Family member was hacked while playing Minecraft. Their email and profile were removed from my family account.
My child was playing Minecraft and clicked on a link in the chat, at which point his email and profile were removed from my account. Now, when I try to add him to the account, it sends a conformation email to the hacker's email address rather than mine.…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
AI answer
killed an email in work, not deleted, accidentally killed
i accidentally "X'd out" (killed) an email instead of hitting send. so it wasn't deleted. it is not in drafts, sent, anywhere because i basically killed it. any way to recover it? it was a detailed important email
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
AI answer
Microsoft 365 Personal
I have Microsoft 365 Personal subscription under a separate account (******@outlook.com) For some reason I can't access my one drive. Can I switch my subscription to ******@outlook.com? My subscription associated with ******@outlook.com expires…
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
ONEDRIVE IS USELESS
How do I stop OneDrive from locking all my word documents and excel sheets that i use for my personal finances?
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
How to leave family group, because group organizer has deceased, and I have come of age.
I do not know the email account for my organizers account, and there is no recollection available whether in writing in other family ties. Is there anyway to remove my account from the family or recover access to the organizers account? I have tried…
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Having an issue changing license access to a work/school account in Entra to allow outlook login access
I have a user that is trying to login to a work based email in the Outlook desktop app and it states that the account doesn't have the proper license. However, the account was signed in on the PC in the Outlook Desktop app before.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Microsoft 365 Business Basic – Unable to Access Administrator Account or Cancel Subscription
Subject: Microsoft 365 Business Basic – Unable to Access Administrator Account or Cancel Subscription I purchased Microsoft 365 Business Basic on 15 October 2026 for my new business. Although Microsoft confirmed the purchase and issued an administrator…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
One drive on Mobile devices is not syncing correctly
My OneDrive on my android is not syncing correctly. I get a warning on the phone and tablet that I have used up by 1000 GB allowance but I can see on my Mac and online files that I have over 400 GB left. Because of that I am unable to copy music files…
Microsoft 365 and Office | OneDrive | For home | Android
A Microsoft file hosting and synchronization service.
Microsoft 365 Business Standard – Sole administrator locked out after losing Authenticator access
Hello, I am the owner and sole administrator of a small company in Norway with an active Microsoft 365 Business Standard subscription, purchased directly from Microsoft. After replacing my Samsung S25 Ultra with a Samsung S26 Ultra, I lost access to…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
request to activate 365 I own MS Office 21
Help All of the sudden Like today all my MS word docs are frozen and it says I have to activate 365. I own MS Office 21 so what is up?
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Sole Global Administrator locked out – MFA recovery needed
Hello, I am the sole Global Administrator of my Microsoft Entra ID / Azure tenant. After changing my iPhone, I lost access to the Microsoft Authenticator registration associated with my administrator account. I can still receive MFA notifications, but…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Reduction of Storage from 6TB to 2TB.
Dear Microsoft 365 Customer Support, I am writing to register a formal complaint concerning the announced changes to Microsoft 365 Family cloud storage, due to take effect for existing customers following renewals from May 2027. My family has subscribed…
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
Spell check doesn't work for sent emails
I have MS Outlook 365. I have checked "Always check spelling before sending" but it does not seem to work as I have many spelling errors in my sent emails ( I have a vision issue). Any ideas how to correct this issue? Mike
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
How to increase One-Drive storage or sign up for more
I have a subscription to Personal Microsoft. I have been notified that I am 630% over storage capacity on my laptop. I tried to sign up for more storage but it looks like I re-signed up for an additional account. In the meantime, none of my work is…
Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
My wife's Microsft 365 account has been hacked and she cannot login
Hi, My wife's Microsft account has been hacked and changed so she cannot sign in and it states the account doesn't exist. What can she do? This occured last night at 7:30pm, NY time. Thanks Sean
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I am unable to reactivate Word
I am using Mac OS12.7.6 I have a paid subscription to Microsoft 365. All my Word documants are now "view only" I have made several attempts (at least five) to reactivate Word but the protocols won't let me complete the sign-in process in order…
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
Microsoft 365 Business Basic signup without UAE VAT/TRN
Hello Microsoft Team, We are a newly established company in Abu Dhabi, UAE, registered as **[**Moderator note: Personally Identifiable Information removed] We would like to subscribe to Microsoft 365 Business Basic for two users on a monthly…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Microsoft Defender Windows Application will not open
Microsoft Defender will not open. When I click to open it shows the loading blue circle then does nothing and never opens. I have tried uninstalling and reinstalling the app and restarting my computer, but it has not changed.
Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.