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Domain Already Linked to an Inaccessible Microsoft 365 Tenant – MFA Lockout / Domain Release Request

Hello Microsoft Support Team, We are experiencing an issue while trying to add our company's custom domain to our currently active Microsoft 365 organization. 1. Domain ownership and existing tenant conflict We currently use an active Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-28T07:46:19.85+00:00
Furkan Doğaner 0 Reputation points
answered 2026-10-28T08:22:33.1+00:00
Demi Nguyen 2,610 Reputation points Independent Advisor
2 answers

Reinstatement form not working

Its been 3 months i spend trying to unlock my microsoft account but i did not get any answer. I have been replying to a lot of Cases and i DIDNT got replied if my account is unlocked please help me. This is every Cases that ive been replied that i try…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-27T09:10:13.68+00:00
Kaleb Ambarita 0 Reputation points
answered 2026-10-28T08:22:29.93+00:00

AI answer

0 answers

Double billing on my account

Hello, I noticed that I have been billed twice for the samo Microsoft 364 account. Please check and get back to me. Dino Sermek Croatia Kind regards, Dino

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-28T08:18:53.3433333+00:00
Dino Sermek 0 Reputation points
1 answer

Copilot - subscription

I recently upgraded my subscription to Microsoft 365 Family. However, my Copilot account still appears as a standard user, and I do not seem to have access to the enhanced Copilot features. In particular, the PowerPoint generation quality is no different…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-28T08:13:50.5333333+00:00
Dayana Sahar 0 Reputation points
answered 2026-10-28T08:14:41.8166667+00:00

AI answer

2 answers

Request to Change Microsoft Account Email Associated with Redeemed Office Home & Business 2024 License

Hello Microsoft Support Team, We have purchased Microsoft Office Home & Business 2024 through Ingram Micro India. The product key has already been redeemed using the customer's existing Microsoft account. The customer now wants to change the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-28T05:19:33.19+00:00
Munendra Yaduvanshi 0 Reputation points
answered 2026-10-28T08:03:46.13+00:00
GsN5034 - IA 79,185 Reputation points Independent Advisor
3 answers

How to save 8 meters Visio file to PDF

Hello, need to save 7400x850 mm MS Visio file to PDF. How to do it without losing quality?

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-27T11:12:55.9066667+00:00
Laimonas Gryva 0 Reputation points
edited a comment 2026-10-28T08:02:01.3366667+00:00
Roebe Ta 1,745 Reputation points Independent Advisor
1 answer

I can't sign in in desktop apps

I have been unable to sign in to my university Microsoft account ([Moderator note: Personally Identifiable Information removed] @qu.edu.qa]) in the desktop versions of PowerPoint, Outlook, OneDrive, and other Microsoft Office applications for…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-10-28T07:40:25.4466667+00:00
edited the question 2026-10-28T07:49:27.7433333+00:00
Doris V 2,600 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Word is disabled

I purchased Microsoft Office 2021 in August of 2024. The latest update that is pushing 365 has rendered my version worthless. I can open to view but I cannot edit or create any documents. The website states that I should still be able to use my version…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-10-27T01:29:17.5966667+00:00
Jeneen McDaniel 0 Reputation points
commented 2026-10-28T07:46:32.58+00:00
Norah-L 12,395 Reputation points Microsoft External Staff Moderator
2 answers

MY STORAGE LIMIT NEEDS TO BE REVIEWED. DELETE MOST..

PLS CK MY STORAGE AMOUNT. I HAVE DELETED OVER 2,000 MSG/COMMUNICATIONS. STARTED AT 11,200 appox. NOW ON MY EMAIL STORAGE AMOUNT ONLY 9,100 . I'M STILL SEEING 86% HOW IS THAT POSSIBLE? AS A RESULT OF THIS MISINFORMATION. I AM UNABLE TO USE CO-PILOT SINCE…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-23T15:48:07.65+00:00
LISA FRENCH 0 Reputation points
answered 2026-10-28T07:45:46.53+00:00
Thomas4-N 22,920 Reputation points Microsoft External Staff Moderator
1 answer

Office Home & Student 2021 - nothing is saving/working

I purchased a license for this in 2021 (for macOS), and all of a sudden it's saying I need to upgrade or activate my license, and none of my documents will save. What do I do? I know that support has now ended for this but I should still be able to use…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-26T13:06:09.7866667+00:00
Zara 0 Reputation points
edited a comment 2026-10-28T07:41:57.14+00:00
Norah-L 12,395 Reputation points Microsoft External Staff Moderator
2 answers

Word Documents Missing After Attempting to Import Them into WPS Office

Dear Support Team, I am writing to request urgent assistance in recovering my Word documents, which disappeared from my computer after I attempted to import them into WPS Office. Following this action, I was no longer able to find any of my documents. I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-23T13:36:20.4133333+00:00
Ana Stadler 0 Reputation points
answered 2026-10-28T07:36:51.7233333+00:00
Thomas4-N 22,920 Reputation points Microsoft External Staff Moderator
1 answer

Office 2024 LTSC (Outlook, OneNote ...) - Trusted Protocols not working anymore

Hello, for some time now, we've been experiencing an issue where the registry entries for custom protocols in the OneNote app for Office 2024 are no longer working: “HKCU\Software\Policies\Microsoft\Office\16.0\Common\Security\Trusted Protocols\All…

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-10-27T12:44:38.0966667+00:00
Zacharias Embaxter 75 Reputation points
edited a comment 2026-10-28T07:27:39.0466667+00:00
Zacharias Embaxter 75 Reputation points
3 answers

Windows10 system full restored to initial state. How to activate my OFFICE product?

Windows10 system recovery complete . all user data and files removed. OEM version comes with office product license. office product activation guide at desktop can be seen. but didn't give option to activate it.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-28T06:09:58+00:00
金波 谷 0 Reputation points
answered 2026-10-28T07:27:23.29+00:00
GsN5034 - IA 79,185 Reputation points Independent Advisor
2 answers

Error Code -895352830

I keep getting a Something went wrong pop up. Here is the info from "Copy info to clipboard", [Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-27T13:17:07.6733333+00:00
Sumar Simmons 0 Reputation points
commented 2026-10-28T07:24:47.0866667+00:00
Jayden-P 4,055 Reputation points Independent Advisor
2 answers

Cant "save" documents in Word!

I'm unable to save documents in Word as it keeps telling me I have to save in "cloud" first. Every time I flip the switch to do that, it auto flips right back without saving and gives me a pop up message telling me it must be saved in cloud…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-23T02:22:18.8033333+00:00
Linda Potter 0 Reputation points
answered 2026-10-28T07:21:23+00:00
Thomas4-N 22,920 Reputation points Microsoft External Staff Moderator
1 answer

Certificate of Tax Residence (COR) for Microsoft Regional Sales Pte Ltd 2026

Hello, I'm a company from Malaysia. I would like seek your favor in providing us Certificate of Tax Fiscal Residence for 2026 for Microsoft Regional Sales Pte Ltd, for withholding tax purposes. Appreciate I can get a help on my request. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-27T07:36:32.6466667+00:00
commented 2026-10-28T07:20:22.8866667+00:00
Jade Ng 16,510 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Microsoft Office Home & Business 2021 for Mac licence no longer working

I purchased a perpetual Microsoft Office Home & Business 2021 for Mac licence, which is registered in my Microsoft account. Since updating to Excel version 16.114.1 (build 26102031) on macOS Golden Gate 27.0.1, Office no longer recognises my licence…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-23T19:15:45.26+00:00
Morten Nielsen 30 Reputation points
answered 2026-10-28T07:17:06.1066667+00:00
Lindsay Day 0 Reputation points
2 answers

Transaction payment charged by credit card

I got the transaction payment by credit card, I would like to check the detail, it is mentioned Microsoft*Subscription MSBILL INFO SGP

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-28T06:40:33.8933333+00:00
Chairat Teekhasaenee 0 Reputation points
answered 2026-10-28T07:12:10.92+00:00
DaveM121 943.7K Reputation points Independent Advisor
2 answers

excel spreadsheet not saving work

My excel spreadsheet no longer can save. it's asking me to buy microsoft 365 but I bought home and business in Janaury. help!

Microsoft 365 and Office | Excel | For home | Other
asked 2026-10-27T19:34:23.3233333+00:00
Raj Bagla 0 Reputation points
answered 2026-10-28T07:09:25.0766667+00:00
Norah-L 12,395 Reputation points Microsoft External Staff Moderator
1 answer

Issue with forward teams appointment

When you try to forward a calendar appointment in Microsoft Teams, you may encounter a visual bug where the attendee name search dropdown menus freeze or get stuck rendering in the background behind the primary forward popup window.

Microsoft 365 and Office | Other
asked 2026-10-22T13:32:24.4+00:00
Luc, Gary 0 Reputation points
commented 2026-10-28T07:00:32.0833333+00:00
Thomas4-N 22,920 Reputation points Microsoft External Staff Moderator