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loss of administrator access

My global administrator has become seriously ill and has lost access to their email credentials. How can this be recovered? The subscription ends on October 30, 2026. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-29T11:54:01.8033333+00:00
Jiri Hason 0 Reputation points
answered 2026-10-29T11:57:46.7866667+00:00
Jiri Hason 0 Reputation points
5 answers

cant send emails I.T. guy was fired but im the owner please help #microsoft

Is there anyone that can actually help me to get through a live agent regarding to this matter where I need to recover my Microsoft 365 Enterprise Account? Thank you in advance! #microsoft

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-29T11:34:25.22+00:00
Kerry Floyd 20 Reputation points
answered 2026-10-29T11:57:15.9833333+00:00
Kerry Floyd 20 Reputation points
3 answers

How do you turn off (disable) the "rewrite suggestions" feature in Microsoft Word 365?

This is out and out plagiarism and I am liaising with my SLT to have this addressed. How dare you steal text that I have written and am editing, highlight whole paragraphs and claim it as a Microsoft Suggestion?!?!? This is disgraceful and I want to be…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-10-29T09:38:57.7766667+00:00
Kathy Clark 0 Reputation points
answered 2026-10-29T11:56:56.3033333+00:00
Ana Le 2,950 Reputation points Independent Advisor
1 answer

We purchased office home and student and now it has expired

I spent nearly 3 hours trying to figure out how to get use of my computer specifically office; word; excel and even with help from AI I couldn’t get it to work. It is saying that it expires yesterday. We have used this software since 2020 and there have…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-29T11:56:31.29+00:00
Alan Simpson 0 Reputation points
answered 2026-10-29T11:56:54.23+00:00

AI answer

1 answer

Cannot remember the email associated with my Entra Trial Tenant

Well, Just like the time states. I signed up for a trial tenant with my iCloud address. It gave me an onmicrosoft login email for the tenant. I did not get any type of notification that it was created successfully or an email the my iCloud saying,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-28T14:45:36.0566667+00:00
John Filardo 0 Reputation points
edited the question 2026-10-29T11:55:56.7766667+00:00
Daniel-Vo 7,805 Reputation points Microsoft External Staff Moderator
1 answer

Need a secure Data Protection / tenant recovery case: administrator unknown for paid Power BI Pro

I am assisting the billing owner, with their authorization, to recover access to an existing paid Power BI Pro business subscription. The original administrator sign-in name is unknown. The accounts tried so far do not provide administrator access to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-29T11:34:55.53+00:00
@63878007. KoDō_Company_Limited_by_Shares 0 Reputation points
commented 2026-10-29T11:53:36.42+00:00
@63878007. KoDō_Company_Limited_by_Shares 0 Reputation points
1 answer

I can't open a Word Document I opened a couple days ago.

Hi Microsoft Support, I have a big issue! I saved an important document to Word a couple days ago and it won't re-open (Screenshots are attached - The document highlighted in Blue - 'The Elite Therapist Corrected FINAL'). Kind regards, Nicolle

Microsoft 365 and Office | Word | Other | Other
asked 2026-10-28T20:26:12.3233333+00:00
Nicolle Spalding 0 Reputation points
commented 2026-10-29T11:48:05.35+00:00
Nicolle Spalding 0 Reputation points
3 answers One of the answers was accepted by the question author.

Support for Office 2021 ended, cannot edit existing excel or word files

Support for Office 2021 has ended and I can no longer edit existing Word or Excel files. How can this be corrected without upgrading to Microsoft 365?

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-10-22T19:16:13.47+00:00
Brian McKerchar 50 Reputation points
edited a comment 2026-10-29T11:46:08.27+00:00
Rob P 140 Reputation points
1 answer

Locked out of Microsoft 365 account due to MFA, and global admin of tenant is unknown

Hello, Our organisation is locked out of a Microsoft 365 work account, and we need help recovering access. What is happening: Every sign-in asks us to approve a request or enter a code from Microsoft Authenticator. No request or code reaches us. The…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-29T11:44:28.7466667+00:00
Suyash Pathak 0 Reputation points
answered 2026-10-29T11:45:26.9733333+00:00

AI answer

1 answer

Sole Global Admin locked out by MFA – existing case not progressing, phone support disconnects

I am the only Global Administrator of a Microsoft 365 Business tenant, and I’m completely locked out because of MFA. I can’t complete sign-in or register a new authenticator, and there are no other admins on the tenant. My business can’t send or receive…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-29T11:02:26.58+00:00
Eleni Koutsouri 0 Reputation points
answered 2026-10-29T11:44:49.34+00:00
Nam-D 4,590 Reputation points Microsoft External Staff Moderator
1 answer

i need to talk to the microsoft 365 team as i have some issues

I need to talk to the microsoft 365 team to sort my issues with my subscripyion

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-29T11:10:37.5633333+00:00
Russell Bates 0 Reputation points
answered 2026-10-29T11:44:24.1866667+00:00
DaveM121 943.9K Reputation points Independent Advisor
2 answers

Microsoft Forms word limit

I am struggling to create a form as when entering information into the description box my character count of 1971 is not allowed. Is there any version of a Microsoft form that allows this?

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-10-29T10:59:02.7433333+00:00
Gray, Chloe 0 Reputation points
commented 2026-10-29T11:40:47.1466667+00:00
Gray, Chloe 0 Reputation points
4 answers One of the answers was accepted by the question author.

Microsoft Office stopped letting me edit. Requires Office 365 to edit

I purchased Office Home & Business 2021 for Mac in 2023. I have been using this with no issue. Today, Word and Excel stopped allowing me to edit, and have a yellow bar at the top that state "Activate Microsoft 365 to Create and Edit". I…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-01-07T16:25:37.8666667+00:00
Michael Jacobs 40 Reputation points
commented 2026-10-29T11:40:02.6933333+00:00
Penny Searles 0 Reputation points
2 answers

Office 365 Education: Is A1 (Free) Direct Provisioning Retired? (+ A5 "Not Eligible" Billing Mismatch)

I am the IT administrator for an international school (MMGIS). We recently passed the Microsoft academic verification process. Our primary goal is to provision the Office 365 A1 (Free) licenses for our students and teachers. However, we are currently…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-28T13:59:20.03+00:00
Kyaw Khant Ko Ko 0 Reputation points
commented 2026-10-29T11:38:15.94+00:00
Kristen Tran 2,700 Reputation points Independent Advisor
1 answer

Subject: Global Administrator MFA Lockout – Phone Support Keeps Disconnecting

Hello Microsoft Support, I am the owner of KA Outdoor and Hunting in Denmark. After replacing my iPhone, I lost access to Microsoft Authenticator for both my regular Microsoft 365 account and my administrator account. I cannot re-register Authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-29T11:03:57.91+00:00
Martin Brink Kaehne 0 Reputation points
answered 2026-10-29T11:34:31.6133333+00:00
Roebe Ta 1,825 Reputation points Independent Advisor
2 answers

Microsoft 365 Developer Program

Subject: Request for Review of Microsoft 365 Developer Sandbox Eligibility and Accessibility Considerations Dear Microsoft 365 Developer Program Support Team, My name is Dror Levi, and I am an IT System Administrator currently building a small IT and…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-29T09:10:44.13+00:00
Dror Levi 0 Reputation points
edited an answer 2026-10-29T11:30:49.83+00:00
Helen Luu 3,565 Reputation points Independent Advisor
3 answers

Cannot Activate my Microsoft Excel

Hello. I need to edit, save as, and create new editable spreadsheets in my Microsoft Excel and I cannot utilize the "save as" function. I am getting an "Activate" message, but when I try to activate, I get this error message: …

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-10-20T17:53:59.0933333+00:00
taina taina 0 Reputation points
answered 2026-10-29T11:28:08.0333333+00:00
Stefan Blom 356.4K Reputation points MVP Volunteer Moderator
2 answers

Performing a Sensitive Analysis Not calculating

Attempting to run a sensitivity analysis for a real estate transaction. Using the Data and What if Data. to Receiving error for input cell reference is not valid. Prior to, the calculation was returning the same value for sensitivity analysis. …

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-28T15:25:27.7166667+00:00
Dennis D. Edwards Sr 0 Reputation points
answered 2026-10-29T11:25:58.5866667+00:00
Kai-H 29,310 Reputation points Microsoft External Staff Moderator
2 answers

word ribbon has change size

Hello.At 10/25 the microsoft 365 update to latest version 16.0.20527.20088.I notice that the ribbon became more ...big and wide and some thumbnails like paragraph marks change and ''moved'' to second line.When open word instantly …

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-29T10:50:23.8066667+00:00
Βασίλης Νικολόπουλος 75 Reputation points
answered 2026-10-29T11:25:22.5433333+00:00
DaveM121 943.9K Reputation points Independent Advisor
2 answers

OneNote Web Version - "Unsaved Changes (Internal Error)" - On All Devices

I need to update a OneNote notebook on OneNote for Web since it handles file printouts a little differently than the standalone apps. However, every time I try to upload a file printout, the document icon that appears never stops its loading animation,…

Microsoft 365 and Office | OneNote | Other | Other
asked 2026-10-28T19:13:07.1166667+00:00
coffeeGrounds 0 Reputation points
answered 2026-10-29T11:19:18.8166667+00:00
Kai-H 29,310 Reputation points Microsoft External Staff Moderator