Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Why was my subscription diabled?
Dear Microsoft Support, I am writing to formally request an explanation and immediate resolution regarding the cancellation of my Microsoft account. My subscription was renewed on October 12, 2026, using my credit card, and the payment was successfully…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
How to disable AI in OneDrive
I can't do anything in OneDrive because the AI freezes the screen.
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
Win/11, Office 365 Word, Having issues with fonts/font sizing randomly changing
I have a word template that has been working for years and about 2-3 weeks ago it suddenly stopped working correctly. The template is a simple one that just centers all text on a page with 'bold' text option selected. For years, I have been able to type…
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
Application Microsoft Clipchamp
Bonjour, L’application Clipchamp reste coincée dans une boucle et ne parvient jamais à charger l’arrière-plan. J’ai essayé d’utiliser à la fois l’application Windows et le navigateur Edge, mais le problème persiste, que j’essaie d’importer un…
Microsoft 365 and Office | Clipchamp | For home
A video editing tool developed by Microsoft, designed to make video creation easy and accessible for everyone.
I bought 1tb of storage and my account is "full" at less than 50MB
No way to contact anyone, the personal account link just keeps sending me in circles. Now my small business email no longer works because you don't activate accounts that have been paid for, nor do you have any actual customer service whatsoever.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Created another account inadvertently
I inadvertently paid for a renewal (5489925479) under my email address when my original account is under my phone number associated with the same email does not expire until March of 2027. What do you recommend in this situation? Could you apply the…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Urgent Billing Issue – Account Suspended Due to Overdue Payment
Dear Microsoft Support Team, I am writing to sincerely apologize for the overdue payment on my Microsoft account. I was traveling recently and unfortunately did not have the opportunity to check my emails regularly. As a result, I missed the payment…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
OneDrive pausing
Using a PC so not a battery power issue but my OneDrive now keeps pausing for specific reason. This is only a recent issue. Could it be due to running Windows Feature Experience Pack 1000.26100.489.0?
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
Sign Out of Desktop Office Client Automatically
Hi All, We use a product called Imprivata that impersonates user login after the user badges in using scripts. The account logged into Windows is a service account. The service account is not licensed and will not be for obvious multi-plexing reasons.…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Cannot Log in to ToDo on my desktop App. How do I fix this?
I can log in to ToDo on my browser using my login and password, but when I log in to the Desktop App I get the following: Correlation Id: e07ad13a-4c7b-462b-aa18-12270e8028b3 Timestamp: 2026-11-03T13:19:21.000Z DPTI:…
Microsoft 365 and Office | Microsoft To Do | Other
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
SEARCH FUNCTION
Why is that we have AI apps that can scour every corner of the internet is mere seconds but Windows Search Function cannot perform a search on my desktop??
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
I have lost my product key for office 365 and can't install outlook classic on my new computer.
I have lost my product key for office 365 and can't install outlook classic on my new computer.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
AI answer
How to activate 365 on a Mac that already has microsoft apps
how to activate 365 on my mac, I already had the apps installed before purchasing the yearly subscription Moved From Microsoft 365 and Office | Access
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I can't update my Office 365 apps
One of my Word documents in Office 365 was completely wiped out on my MacBook Pro (2019). A message in the Help section says that all Office 365 apps are encountering problems on Mac. I can't update any of them. This was a very important document. Please…
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
getting regular ruler on the side
I can't get my regular ruler to show on the side of my screen
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
Two subscriptions?
It looks like I have two subscriptions to Microsoft 365. One due and paid Oct 2026 and another due to be paid Dec. 25, 2026.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
Excel formulas disappear
I use excel to calculate class grades with typical grade foremulas, like x % for homework, y% for exam grades, etc. When I reopen the file, the numbers are all correct, but I cannot see anymore the formula with which I calculated the number. Is this just…
Microsoft 365 and Office | Excel | For education | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
OneDrive not working on Surface Pro9 Win 11
I have three Surface Pro 9 devices and cannot get OneDrive to work on any of them. OneDrive works fine on a Pro 8 and a Dell laptop using the same basic build processes. I get The information shown below in Event Viewer: Log Name: …
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
URGENT: Sole Global Administrator Locked Out for 3 Days – Multiple Microsoft Support Cases, No Callback or Resolution
I am urgently seeking assistance with recovering access to my Microsoft 365 Business account. I am the owner and sole Global Administrator of Enhanced Behaviour Solutions, and I have now been completely locked out of my original Microsoft 365 account for…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Disabling the cloud to my laptop
If I do not have the cloud icon in my taskbar is it disabled?
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.