486,726 questions with Microsoft 365 and Office-related tags

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why my Microsoft programme doesn't function,it goes off once opens it to read,saying my dialog box is open. How can I fix that problem

why my Microsoft programme doesn't function? it goes off once opens it to read saying my dialog box is open. How can I fix that problem?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-08-08T20:01:47.5433333+00:00
Eddy Byansi 0 Reputation points
answered 2026-08-08T20:34:42.8766667+00:00
Ferdinand Nanalig 32,120 Reputation points Independent Advisor
1 answer

Subscribed to family, don't see it in my subscriptions

I just subscribed to Microsoft Family, I don't see it in my subscriptions, and it's still asking for payment to fix my previous subscription. How do I fix this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-08T20:33:49+00:00
Charlie Devereaux 0 Reputation points
answered 2026-08-08T20:34:03.9733333+00:00

AI answer

1 answer

Red and green boxes appear in word document

When I open a word document (template contract) that I have used multiple times, there are random red and green boxes within the document that I can't seem to remove. Track changes is NOT on. Now when I open other word documents, the boxes appear as…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-08-07T16:03:12.1066667+00:00
Danielle Conover 0 Reputation points
edited an answer 2026-08-08T20:33:44.95+00:00
Charles Kenyon 169.2K Reputation points Volunteer Moderator
3 answers

Access Database Date issues

Hi I am waiting to show ALL dates in a calender and sum amounts from another date field. Screenshot of query below. Please note the joins is option 2. Include all from master calender and only those dates from the other that match. It runs but the…

Microsoft 365 and Office | Access | For home | Windows
asked 2026-08-01T03:10:32.21+00:00
Jennet Knuckey 25 Reputation points
commented 2026-08-08T20:33:00.4966667+00:00
Jennet Knuckey 25 Reputation points
1 answer

About 15 minutes ago, I accidently paid $73.14 for a yearly plan. I have a Basic monthly plan at $10.44. Please, I need this mistake to be refunded. I live on a fixed income. HELP ME PLEASE!

On Saturday, August 8, 2026, I went to the Microsoft billing to pay my monthly subscription of $10.44. I accidentally paid for a yearly subscription/plan of $73.14. I am requesting a full refund of the accidental payment of $73.14. As soon as I receive…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-08T18:58:57.1433333+00:00
Donna Lynn Kaimi 0 Reputation points
edited an answer 2026-08-08T20:31:56.38+00:00
Charles Kenyon 169.2K Reputation points Volunteer Moderator
3 answers

Install Microsoft 365 to my newLaptop

I need help on installing my Microsoft 365 on my new laptop.

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-05-18T15:01:14.2133333+00:00
William Koski 0 Reputation points
answered 2026-08-08T20:26:00.6933333+00:00
Dianne Roberson 0 Reputation points
1 answer

I installed office 2024 but it says I have 2021 installed

I can not get my 2024 office. I had 2021 installed previously, uninstalled it and installed 2024. It still says 2021 under product information.

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-08-08T19:48:00.26+00:00
Dan Riggs 0 Reputation points
commented 2026-08-08T20:24:02.6+00:00
John Jefferson Doyon 82,050 Reputation points Independent Advisor
2 answers

Microsoft is not recognizing the additional One Drive storage I have purchased.

Microsoft is not recognizing the additional One Drive storage I have purchased.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-07T20:12:32.15+00:00
Patricia Steed 0 Reputation points
answered 2026-08-08T20:19:57.36+00:00
John Jefferson Doyon 82,050 Reputation points Independent Advisor
2 answers

I need your phone number so I can speak to a human customer

I need your phone number so I can speak to a human customer

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-08T19:26:41.63+00:00
kathleen fagan 0 Reputation points
answered 2026-08-08T20:10:34.08+00:00
Tampoy Liston 0 Reputation points
1 answer

My Microsoft account has most likely been hacked/compromised and I cant get in contact with real human support.

Today I think my account has been hacked. I put my Gmail and a confirmation code into a Discord server I should not have trusted. I know that was stupid and I was naive, but this is besides the point. I will list all the stuff that might help get my…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-08-08T19:29:30.62+00:00
Mark 0 Reputation points
answered 2026-08-08T20:06:11.2366667+00:00
Darhyl Amizola 48,520 Reputation points Independent Advisor
0 answers

Excel VBA editor Mac

Using MS Excel (Version 16.111) on MacBook Air with Microsoft 365 Personal subscription desktop application. When I try to launch the VBA editor, the editor window pops up but is non-responsive. I can't move it, resize it, click any feature inside,…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-08T19:56:08.34+00:00
Bruce Anderson 0 Reputation points
1 answer

I now have 2 subscriptions to office but still can’t access Word.

I need to speak to a human being since the AI directions make no sense. But the SCAM phone numbers don’t work! I had microsoft office 365 for years. Got a new computer and no Word. Then I got an email saying I needed to get a new subscription. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-08T19:46:58.78+00:00
ann kottal 0 Reputation points
answered 2026-08-08T19:47:14.72+00:00

AI answer

1 answer

Why do I keep getting a network timeout message?

I'm working on a Mac. I've done every step of the various help messages I've seen, and I still can't get Microsoft to open properly. All I get is the same network timeout message. I'm really frustrated now.

Microsoft 365 and Office | Other
asked 2026-08-08T19:44:36.0766667+00:00
Sara DeAngelis 0 Reputation points
answered 2026-08-08T19:44:57.5133333+00:00

AI answer

2 answers

my excel is not working

my excel is not working,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-08-08T18:33:10.8633333+00:00
Nirmal Tharudya Nupe Hewage 0 Reputation points
answered 2026-08-08T19:42:18.4466667+00:00
Ferdinand Nanalig 32,120 Reputation points Independent Advisor
0 answers

How do I reload Outlook to my Laptop

How do I reload Outlook? It wasn't working right so I deleted it thinking I could reload it easily.

Microsoft 365 and Office | Other
asked 2026-08-08T19:01:14.6033333+00:00
John B 0 Reputation points
commented 2026-08-08T19:41:00.62+00:00
John Jefferson Doyon 82,050 Reputation points Independent Advisor
2 answers

OneDrive Storage full on Personal Account. I also have Business 365

So, I stupidly signed up for Business 365 this year, and it couldn't be reverted because I paid for the year. Anyway, learning to live with that. HOWEVER, all my MS Apps are 'connected' to the Personal 365 and that storage is 8,000% over full. Is there…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-08T19:06:39.86+00:00
Dana Hall 0 Reputation points
answered 2026-08-08T19:34:00.49+00:00
Ivory 240 Reputation points Independent Advisor
1 answer

Ayuda no se e renueva mi sucripcion

Microsoft me cobro 3 veces el pago por el real y aun no me lo habilita

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-08T18:47:47.7266667+00:00
Gonzalo Robledo 0 Reputation points
answered 2026-08-08T19:28:26.21+00:00
Hector FC 31,515 Reputation points Independent Advisor
1 answer

Refund Request

On Thursday night, I renewed my ongoing subscription for Microsoft Family for the Amount of $163.85, using my one credit card. But then, about 15 minutes later, I accepted the offer to upgrade to Microsoft Premium for the amount of $189.00. I clicked the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-08T18:47:29.2066667+00:00
HP HP 0 Reputation points
answered 2026-08-08T19:25:45.1266667+00:00
EmilyS726 255.9K Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out by MFA – Unable to create support ticket

I am the owner and sole Global Administrator of a Microsoft 365 / Microsoft Entra tenant. My administrator account is currently completely locked out because Microsoft requires a verification code from Microsoft Authenticator. I never configured the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-08T18:59:40.15+00:00
AIMpulse Consulting 0 Reputation points
commented 2026-08-08T19:21:01.04+00:00
Ryan-N 14,510 Reputation points Microsoft External Staff Moderator
1 answer

I am questioning issues? I need someone to clarify what is going on, as I don't trust thing your are whoever is saying?

Please call me with answers to my questions? [Removed to protect privacy]

Microsoft 365 and Office | Other
asked 2026-08-08T16:36:16.8466667+00:00
Ronnie Evans 0 Reputation points
edited the question 2026-08-08T19:15:08.3333333+00:00
MartMcd 2,665 Reputation points Volunteer Moderator