493,743 questions with Microsoft 365 and Office-related tags

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2 answers

I cannot get SETTINGS when I log onto One Drive

I rt click on the pinned One Drive icon on the task bar but it soes not give me a choice of Settings or show my account. How can I correct this?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-20T23:00:48.88+00:00
Barbara W 0 Reputation points
answered 2026-09-20T23:36:20.4333333+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

hacked account

Hi, previous account got hacked and compromised by the hacker, I lost all my data and left my subscription activated. They changed my username and password so I can't login back. I would like to cancel the subscription and willing to provide ID if it…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-20T15:59:14.24+00:00
Vinh Thai 0 Reputation points
edited an answer 2026-09-20T23:36:19.1933333+00:00
Ian-T 12,055 Reputation points Microsoft External Staff Moderator
4 answers

MacOS 13.7.8 cannot update to MacOS14 and it interferes with microsoft word

MacOS 13.7.8 cannot update to MacOS14 and it interferes with microsoft word. I need to get my word working properly again. HELP

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-06-17T22:56:26.1466667+00:00
Theresa Deslauriers 0 Reputation points
edited a comment 2026-09-20T23:30:03.8366667+00:00
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
2 answers

365 threatens to shutdown unless I pay bill that I already paid

I am getting threatening notifications from Microsoft 365 to pay my bill. Now Word is not working. I paid two MSFT bills for about $100 in the last 6 months with my usual recurring card ending in *2209......the funds were automatically taken from my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-20T19:45:12.2766667+00:00
my Tablet 0 Reputation points
edited the question 2026-09-20T23:21:30.1033333+00:00
MartMcd 2,670 Reputation points Volunteer Moderator
1 answer

The spell checker is not working

I am trying to edit a document and the spell checker is not working

Microsoft 365 and Office | Word | Other | Other
asked 2026-09-20T23:08:02.0233333+00:00
Elizabeth Machny 0 Reputation points
answered 2026-09-20T23:08:12.93+00:00

AI answer

2 answers

Help. Installing Microsoft Home and Student 2013 on another device

How do I install my valid Microsoft Office Home and Student 2013 subscription on another device? It is currently installed on another device. When trying to install on new device, the subscription is showing, the program downloads, but I receive an error…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-19T19:41:53.31+00:00
Matt Jones 0 Reputation points
commented 2026-09-20T23:06:16.3633333+00:00
Ian-T 12,055 Reputation points Microsoft External Staff Moderator
1 answer

Excel 2.113.5 not saving xslm sheet locally on ipad mini 6 or uploading to sharepoint. Excel 2.113.4 works fine.

Good Morning, when updating to excel 2.113.5 excel xslm spreadsheet on our Ipad mini 6 will not save locally on the ipad with any data. It will show up in “my files” but with zero kb and when you click on it the spreadsheet, it is empty. When we now try…

Microsoft 365 and Office | Excel | For business | iOS
asked 2026-09-20T20:51:39.4233333+00:00
Drew Daniell 0 Reputation points
commented 2026-09-20T22:57:39.5633333+00:00
Aetherin 1,730 Reputation points Independent Advisor
1 answer

OneDrive folder not found after upgrading to macOS 27

Hi everyone, I recently upgraded my Mac to macOS 27 (Golden Gate), and ever since the upgrade I’ve been getting an error from OneDrive that I can’t seem to resolve. The exact error message is: We couldn’t find your “OneDrive (2026-09-13 05:36:04 +0000)”…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-19T22:20:33.67+00:00
Nik Andric 0 Reputation points
answered 2026-09-20T22:48:27.9633333+00:00
Allan Solomon Mejia 9,165 Reputation points
2 answers

Premium subscription - copilot not updated

Following Microsoft seemingly removing notebooks from my instance of the Copilot app and web version. I upgraded to Microsoft 365 Premium. However, my notebooks are not still not appearing and my copilot chat history is weeks old. However, if I go to the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-08T13:26:45.5166667+00:00
Richard Phillips 0 Reputation points
answered 2026-09-20T22:44:40.4433333+00:00
98226570 0 Reputation points
1 answer

Cannot install Office The configuation file was not specified

Chat init request failed: 500 - {"error":"Invalid UPN format. UPN should follow username@domain format. Allowed characters: A - Z, a - z, 0 - 9, ' . - _ ! # ^ ~ $ & || Current Value: 18583954114"} The configuation file was not…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-20T19:02:00.9833333+00:00
Richard Nicholas 0 Reputation points
answered 2026-09-20T22:38:44.2533333+00:00
Allan Solomon Mejia 9,165 Reputation points
1 answer

Unable to save files in Word, Excel, etc. after possible malware or virus

On 9/18 I did a search in Edge, and suddenly I was flooded with constant popup notifications telling me "virus detected", "unathorized access detected", urging me to click to download McAffe, or Norton, or Windows Antivirus apps. I…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-20T02:20:00.6633333+00:00
Jonathan Doyle 5 Reputation points
answered 2026-09-20T22:30:50+00:00
Allan Solomon Mejia 9,165 Reputation points
2 answers One of the answers was accepted by the question author.

I accidentally redeemed my Microsoft Alumni renewal code on the wrong Microsoft account. I need the subscription moved to my original account.

I applied my Microsoft Alumni renewal code to the wrong account. I accidentally started a new Microsoft Office account instead of applying the code to my existing account. I would like to apply the code to another account and delete the new account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T17:49:37.5233333+00:00
David Pope 25 Reputation points
commented 2026-09-20T22:29:32.8933333+00:00
David Pope 25 Reputation points
3 answers

how to make adresse book in excel sheet to control the formula present in many sheets having filter formula buit init.

I have one situation I have two folders folder_1 and folder_2, Folder 1 ([DB_Data_Collectives_2.xlsm]) have one excel sheet_1 : S1 Folder 2 have differnt excel sheet_2 Excel 2 have Filter forrmula in one cell as below …

Microsoft 365 and Office | Excel | For business | Other
asked 2026-09-20T11:17:18.24+00:00
Chaturvedi, Santosh 430 Reputation points
commented 2026-09-20T22:26:14.5+00:00
Marcin Policht 108.4K Reputation points MVP Volunteer Moderator
2 answers

Authenticator app - not receiving verification codes work account

Everything I am trying is yielding a AA DSTS500200 code on my laptop and Desktop it may be unrelated but Windows security also opens when prompted to try via PIN but will not close and has forced me to restart every time. It looks like I may be trying to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-19T16:30:00.5366667+00:00
Nathan Doyle 0 Reputation points
commented 2026-09-20T22:25:25.2+00:00
Nathan Doyle 0 Reputation points
3 answers

Need to reach live support for Authenticator issue

I have going in circles all day and cannot log into my account. Keeps asking for authenticator code but my app is not generating one and there is no other way in.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-02-17T19:37:56.1433333+00:00
Joseph Castello 40 Reputation points
commented 2026-09-20T22:22:15.1+00:00
Jim Damatopoulos 0 Reputation points
1 answer

Recurrent payments for a Google app

I keep receiving a debit from my credit card to pay for this service that I dont recognize: GOOGLE *Learn English 855-836-3987 CA

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-20T22:04:10.28+00:00
Leonardo Chavane 0 Reputation points
answered 2026-09-20T22:04:26.98+00:00

AI answer

0 answers

to activate Microsoft Office on my desktop Mac. ******@hotmail.com

Hello, I am unable to activate Microsoft Office on my desktop Mac. The app keeps asking me to “Get one month free,” even though I already have a paid Microsoft 365 subscription linked to my account ******@hotmail.com. I can sign in and use all Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-20T21:58:46.7966667+00:00
Djoudi Belkacemi 0 Reputation points
1 answer

I am getting charged 2.15 every month and I cannot get use my word, pdf, excel or anything that has to do with Microsoft.

I am getting charged 2.15 every month and I cannot get use my word, pdf, excel or anything that has to do with Microsoft. Why cant I get a real person to talk to to get this resolved. What am I paying for exactly, why can't I access any of my old…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-20T21:56:10.4933333+00:00
Winona Flippen 0 Reputation points
answered 2026-09-20T21:56:24.27+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Business and personal 365 conflicts

Subject: Unable to reliably open and edit Teams files in desktop Word and Excel apps on Mac Problem Statement I can no longer reliably open files stored in a client’s Microsoft Teams environment in the desktop Word and Excel apps on my Mac. I use a…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-09-19T09:32:16.44+00:00
BexBlu59Q 20 Reputation points
accepted 2026-09-20T21:56:10.0833333+00:00
BexBlu59Q 20 Reputation points
2 answers

table of contents

How to create a table of contents from a multilevel list

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-20T21:16:47.18+00:00
Renate Stewart 0 Reputation points
answered 2026-09-20T21:55:11.4533333+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor