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Unable to sign into OneDrive (Error Code 0x8004e4cf)

Anonymous
2023-01-17T21:27:39+00:00

OneDrive is no longer syncing my work documents, and seems to be unable to sign me in.

I have already reinstalled OneDrive two or three times, to no effect. While it works fine after a reinstall, by the time I fire up my computer the next day it is no longer able to sign me in, with the following message:

There was a problem signing you in.

Please try again in a few minutes. (Error Code: 0x8004e4cf)

I've also attempted to manually input my OneDrive Cached Credentials, but this also had no effect.

A potentially related issue, my Mail and Calendar app is also no longer syncing with my work account (I can still access and manage these accounts by going through Settings > Accounts > Email & accounts). However, I am still able to login and utilize Office 365 apps like Word, Excel, etc. without issue, syncing problems aside.

Running Windows 10, with a personal account and a work account.

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-01-22T17:54:35+00:00

    This is not a one-drive administrator issue. Reaching out to my employer's onedrive administrator will not solve anything. This is a microsoft issue. My computer won't let me access my work account and instead will only let me access Hotmail or my husband's one-drive account. And he has never accessed one-drive on this PC.

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  2. Anonymous
    2023-01-20T07:52:27+00:00

    I have the same problem from time to time.

    Also have a personal and a work account on my Laptop and also run Windows 10. At the same time I have the problem with MS Teams.

    What works for me is to simply restart the computer. Pretty annoying

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  3. Anonymous
    2023-01-21T00:13:10+00:00

    I'm having the EXACT same issue on Windows 10 (22H2, compilation 19045.2486 - fully updated), using OneDrive version 23.002.0102.0004. Strangely, this version is NOT even listed in recent OneDrive release notes (where the latest build is 22.238.1114.0002). It makes me think it might be a preview version or some test (despite my option to get "OneDrive insider previews" being off in the app).

    It started a few days ago, and sometimes it can be fixed by a full reboot, only to appear in the following day. The only recent update done in the OS was the KB5022282 on 11 January 2023.

    The account being synched is an OneDrive for Business (O365) one, which I've been using for years and it's working fine on mobile and browser.

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  4. Anonymous
    2023-01-20T16:25:02+00:00

    I'm having the same problem since the same date you posted. I have another computer where the onedrive connection is totally OK.

    Waiting for an answer from Microsoft.

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  5. Anonymous
    2023-01-18T00:57:44+00:00

    Dear All,

    Greetings! Thank you for posting in Microsoft Community.

    As per your description, you are unable to sign in OneDrive and it shows error message.

    We appreciate you share with us the detailed information about the troubleshooting steps you have tried. For the situation you encountered, we do understand the inconvenience caused and apologize for it.

    Considering that you have already reinstalled OneDrive 2 or 3 times but issue persists the next day, the issue seems to be a server side issue. The best way to troubleshoot the situation further is contacting the related team, they have higher permission to check the issue from server side and back end to find the root cause. The more reports they receive from different customers, the more likely they will be able to find something affects users in common, investigate the issue and fix it soon.

    Therefore, we sincerely recommend you contact your Microsoft 365 administrator, follow steps in this article to contact related team: Get support - Microsoft 365 admin | Microsoft Learn

    For reference: How do I find my Microsoft 365 admin? - Microsoft Support

    The support team over there has higher permission and more resource than us. This would be the most efficiently in handling this case for you.

    Thanks for your cooperation and understanding! We hope you are keeping safe and well.

    Sincerely,

    Tina | Microsoft Community Moderator

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