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Data Loss Issue After Changing Microsoft 365 Plans

Anonymous
2023-09-30T07:37:00+00:00

seeking assistance regarding a data loss issue we encountered after making changes to our Microsoft 365 subscription plan.

Recently, we made the decision to switch from our Microsoft 365 Business Essentials plan to the Email Essentials plan. However, shortly after this transition, we realized that some critical data from our OneDrive and SharePoint Drive appeared to be missing. Subsequently, we decided to revert to our previous plan, Microsoft 365 Business Essentials, in an attempt to recover the lost data.

Regrettably, despite the plan reversion, the data we lost from our drive remains inaccessible. We are now facing a pressing need to recover this data as it contains important files and documents crucial to our operations.

We have explored the standard recovery options available within our Microsoft 365 account, such as checking the Recycle Bin and using the Version History feature for OneDrive and SharePoint. However, these methods did not yield the desired results.

We would greatly appreciate your assistance in guiding us through the process of recovering the lost data from our OneDrive and SharePoint Drive following the plan changes. If there are any specific steps we need to follow or if you have any insights into the recovery options available to us, please do let us know.

Our primary goal is to retrieve the lost data and ensure it is securely restored to our Microsoft 365 Business Essentials account.

Thank you for your prompt attention to this matter. We look forward to your guidance and support in resolving this data loss issue as soon as possible.

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-09-30T10:33:59+00:00

    Dear Mohammed Irbaz,

    Greetings! Thank you for posting in Microsoft Community.

    I'm sorry that you encountered data loss issue after making changes to Microsoft 365 subscription plan. For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

    Thank you for sharing with us the troubleshooting steps you have tried.

    I understand you want to retrieve OneDrive and SharePoint data and ensure it's securely restored to your Microsoft 365 Business Essentials account. I believe the issue is related to the backend where it needs to further check by the related team.

    Therefore, I sincerely recommend you raise a support ticket from the Office 365 admin center, where the related team will help you find out the cause of the problem and help you look for other ways from backend to recover your data.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

    Apologies for redirecting you to the related team support as the moderators in this community have limited resources to check the backend information, and to get the fast and better assistance we requested for it.

    Appreciate your patience and understanding. Have a great day!!

    Sincerely,

    Tina | Microsoft Community Moderator

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