Sharepoint organization - guest user account reset

Question

Sharepoint organization - guest user account reset

Anonymous

Hi Support,

I am not able to login on an organization SharePoint with my guest account. I need to verify my account with the authenticator app and this is not possible anymore since I use a new mobile phone. How can I reset my account so I can re-register my account on my new phone/authenticator app?

Thanks in advance.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

1 additional answer

Answer 1

Dear User,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

I understand your concern and would like to let you know that if the multi-factor authentication is enabled by the organization where you are the Guest user, you need to contact the IT admin of the Office 365 organization for resetting the MFA on your Guest account. Reference: Manage authentication methods for Azure AD Multi-Factor Authentication - Microsoft Entra | Microsoft Learn

If you need any further help on the Microsoft Authenticator app, I suggest you to post your concern in the Questions - Microsoft Q&A with Microsoft Authenticator tag (as shown below) to get the detailed help from the experts.

Apologies for redirecting you to a different community as the members in the category posted focus on the users with the out-of-the box concerns and have limited knowledge on Microsoft Authenticator; so, to get the fast and better assistance, we have redirected you to the correct community.

Thanks for your patience and understanding. Have a good day!!

Best Regards,

Sophia

Answer 2

Anonymous

Hi Sophia,

Thanks for the solution. The issue is solved now.

0 comments

Share via

Sharepoint organization - guest user account reset

1 additional answer