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I was unable to attend the exam due to a network issue. I kindly request you to reschedule it

I was unable to attend the exam due to a network issue. I sincerely apologize for the inconvenience caused. I kindly request you to reschedule the exam at your convenience. Thank you for your understanding.

Community Center | Not monitored
asked 2026-04-12T15:31:17.12+00:00
Jayasri, Nallani 0 Reputation points
edited the question 2026-04-12T15:56:20.86+00:00
simo-k 79,295 Reputation points Volunteer Moderator
2 answers

Multi select with Control not working

I'm working with Word 2007 and I have several places in document paragraphs that I need to select and apply a Style to. However, every time I try to select the next place the cursor jumps to the end of the document. What is going on and how do I fix…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-12T14:08:50.1566667+00:00
WildChild Hernandez 25 Reputation points
edited an answer 2026-04-12T15:55:34.63+00:00
Stefan Blom 337.6K Reputation points MVP Volunteer Moderator
2 answers

How to fix 'mfc140u.dll missing' on my pc

Hi! how can I fix this problem ''mfc140u.dll missing''. I got this message when trying to open my corel draw files. I reinstalled the corel draw suite app but same message appears. Thanks.

Windows for home | Windows 11 | Apps
asked 2026-03-29T19:48:55.38+00:00
Camelia 0 Reputation points
edited a comment 2026-04-12T15:54:57.7633333+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
1 answer

Unable to move cursor inside a cell value in Excel for iOS

It has been a while (several weeks) that I am no longer able to move the cursor inside a cell value in Excel for iOS. I am running Excel 2.106.3 on iOS 26.3. I experience the issue with any Excel file I open, and even in a blank new Excel. Neither of the…

Microsoft 365 and Office | Excel | For home | iOS
asked 2026-03-05T09:18:10.1466667+00:00
Alvaro 10 Reputation points
edited a comment 2026-04-12T15:54:42.45+00:00
VC 0 Reputation points
0 answers

Locked out of my azure account, how to cancel services?

On September 30, 2025, I was locked out of my Azure account, and I am still being charged for services that I can no longer use. I requested support…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-31T21:42:30.0766667+00:00
Nico Just 0 Reputation points
commented 2026-04-12T15:54:40.98+00:00
Nico Just 0 Reputation points
2 answers

Damaged windows server 2025 product key

Windows Server 2025. Damaged product key. Have picture of partial key. How do I get full product key.

Windows for business | Windows Server | Devices and deployment | Licensing and activation
asked 2026-04-02T15:21:41.0633333+00:00
William Caspar 0 Reputation points
answered 2026-04-12T15:54:25.03+00:00
Jason Nguyen Tran 14,820 Reputation points Independent Advisor
1 answer

Copilot platform changes No longer meet professional needs

Subject: Copilot Subscription Not Delivering Advertised Capabilities To Microsoft Support, My professional work requires handling large documents with complete fidelity. When I subscribed, Copilot supported: full‑document ingestion verbatim extraction…

Microsoft Copilot | Windows Copilot | Feature
asked 2026-04-12T15:53:44.86+00:00
Ross Thompson 0 Reputation points
answered 2026-04-12T15:54:06.01+00:00
Q&A Assist
3 answers

no sound on my laptop

i can seem to get the sound/speakers to play on my laptop speakers. i have tried everything

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-29T19:50:41.1733333+00:00
MikeRuhl-4180 0 Reputation points
commented 2026-04-12T15:53:12.9866667+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
3 answers

Windows 11, version 25H2 Download error - 0xca020007

Windows 11, version 25H2 Download error - 0xca020007 I can not install this update what can I do?

Windows for home | Windows 11 | Windows update
asked 2026-03-29T19:08:06.4466667+00:00
Jose G 0 Reputation points
commented 2026-04-12T15:52:41.7866667+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
3 answers

i can not updete i still can not update that 2026-03 Update (KB5085516) (26200.8039)

i still can not update that 2026-03 Update (KB5085516) (26200.8039)

Windows for home | Windows 11 | Windows update
asked 2026-03-29T18:23:31.1366667+00:00
YANIV NAGAUKER 0 Reputation points
commented 2026-04-12T15:52:28.33+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
2 answers

Just updated to Windows 11 - Running slow

I just updated to windows 11 and now everything seems to be running very slow. Is this normal? Will things speed up eventually? Forgive me if this is a simple question. I'm not...technically inclined.

Windows for home | Windows 11 | Windows update
asked 2026-03-29T03:40:07.3533333+00:00
Taylor Shelby 0 Reputation points
commented 2026-04-12T15:52:14.1366667+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
3 answers

Can't enable Virtual Machine Platform and WSL; changes revert after restart, but VM works and virtualization is enabled

I'm having trouble enabling WSL on my Windows PC. After attempting to install WSL and restarting my computer, it still boots into a normal Windows environment and WSL does not work. More importantly, I cannot turn on Virtual Machine Platform or Windows…

Windows for home | Windows 11 | Install and upgrade
asked 2026-03-29T02:46:27.5733333+00:00
其昌 涂 0 Reputation points
commented 2026-04-12T15:51:59.8366667+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
2 answers

You did update. I have windows 11. Beautiful HP printer nearly new will not print, etc.. When are you going to fix this

/rRight afer an update, today I believe, my really nice fairly new HP 6100 printer (6155E) WILL NOT PRINT. I do not get the usual menu ABOUT COLOR OR BLACK. IT JUST WILL NOT PRINT AND I NEED THIS FIXED, Are you going to to another update this fix…

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-28T23:51:52.39+00:00
Diana Rantilla 0 Reputation points
commented 2026-04-12T15:51:39.3+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
2 answers

Cancel account

I want to cancel my account and subscription. I can't seem to. I couldn't tell you what I'm paying for. It's a joke. Someone sort it now. Please. I'll go to the media if I have to

Windows for business | Windows 365 Business
asked 2026-04-03T23:50:22.9433333+00:00
Paul Oliver 0 Reputation points
answered 2026-04-12T15:51:28.79+00:00
Jason Nguyen Tran 14,820 Reputation points Independent Advisor
3 answers

AD on VM or AADS

seeking assistance on which active directory is more cost effective to deploy, service difference.

Windows for business | Windows Server | Directory services | Active Directory
asked 2026-04-06T03:58:04.8+00:00
Boyet Pore 0 Reputation points
answered 2026-04-12T15:50:52.2866667+00:00
Jason Nguyen Tran 14,820 Reputation points Independent Advisor
1 answer

Minha conta esta bloqueada

Preciso acessar o site do portal do Azure e nao consigo pois esta falando que minha conta está bloqueada Como faco para desbloquear

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-04-12T15:13:44.7466667+00:00
Bruno Soares 0 Reputation points
commented 2026-04-12T15:50:49.4033333+00:00
John Jefferson Doyon 65,395 Reputation points Independent Advisor
1 answer

product key not work

product key not work product key not work product key not work product key not work product key not work

Windows for home | Windows 11 | Licensing and activation
asked 2026-04-07T21:46:10.3433333+00:00
devon Ward 0 Reputation points
commented 2026-04-12T15:50:43.7366667+00:00
Lucus-V 6,335 Reputation points Microsoft External Staff Moderator
3 answers

cannot connect to VMI provider

cannot connect to VMI provider. You do not have permission or the server is unreachable. note that you can only manage Sql 2005 and later servers

Windows for business | Windows Server | Directory services | Other
asked 2026-04-06T14:39:55.7433333+00:00
CBS tech - 001 0 Reputation points
answered 2026-04-12T15:50:12.5533333+00:00
Jason Nguyen Tran 14,820 Reputation points Independent Advisor
1 answer

Missing Expert Certification on Microsoft Learn Profile

Hello Microsoft Support, I am writing to request assistance with my Microsoft Learn profile. I have previously earned a Microsoft Expert-level certification, but it is not appearing under the "Credentials" or "Certifications" section…

Community Center | Not monitored
asked 2026-04-12T15:32:25.2766667+00:00
Phoebe Hsueh 0 Reputation points
edited the question 2026-04-12T15:50:01.8766667+00:00
simo-k 79,295 Reputation points Volunteer Moderator
1 answer

Reset password for child account

I created a child account that is linked to mine and appears in my Microsoft Family. However, I have forgotten the password for the child account and cannot find a way to reset it. I tried using the account recovery tool/page, but can't enter enough…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-04-12T15:48:35.0733333+00:00
Mike 0 Reputation points
answered 2026-04-12T15:48:58.48+00:00
Q&A Assist