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https://aka.ms/mfasetup only has options for Authenticator App and Phone even though all options are selected

Anonymous
2023-12-12T19:06:30+00:00

When a new user is setting up mfa through https://aka.ms/mfasetup it only has options for Authenticator app or Phone,

even though the MultiFactor Authentication Service Settings have all options set

What do I need to do to resolve this?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-12-13T06:13:08+00:00

    Hello Tim Bernhardson1,

    Good day! Thank you for posting to the Microsoft Community. We are happy to help you.

    Based on your description I understand when registering multifactor authentication for a user you can only see the option for app and phone but more options are enabled in the Microsoft 365 admin center. To troubleshoot this issue kindly open a service request in the Microsoft 365 admin center Get support - Microsoft 365 admin | Microsoft Learn, the support team there can help you remotely to check the issue and they can collect logs and investigate the issue from the back end.

    We look forward to hearing from you. I appreciate your cooperation.

    Sincerely

    Microsoft Community

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  2. Reported
    Anonymous
    2023-12-12T20:44:18+00:00

    Dear Tim Bernhardson1,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Ashraf | Microsoft Community Moderator

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