Excel "3D Map" feature error: 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

Question

Excel "3D Map" feature error: 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

Dee Pennell 10

I have reviewed the forum and tried the fixes but nothing has resolved the issue.

Running Win11, Office 2016 Standard. Laptop is updated to latest versions.

I have tried on my personal laptop and it runs with no issue.

Any ideas?

Nick B 361 Reputation points

2023-01-27T21:16:40.85+00:00

Try internet options enabling TLS 1.0, TLS TLS 1.1, TLS 1.2 in advanced tab.

Open Bing maps and maps applications

Enable location services

Have you modified anything and when did it happen? First time run or it worked before?
Viorel 122.6K Reputation points

2023-01-30T10:59:39.1433333+00:00

According to https://learn.microsoft.com/en-us/answers/questions/1023976/, maybe it is a temporary outage.
Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2023-02-02T08:00:34.56+00:00

Hi @Dee Pennell,

I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Anders Persson, Region Gävleborg 10 Reputation points

2023-02-03T10:47:53.98+00:00

We have the same issue on our PC's across the enterprise. Windows 10, 22H2, 19045.2486. Also has been tested with other PC, even clean installs on other network. Same PC with but with pther Excel version (latest M365) #d maps works fine.
Is 3d Maps no longer supported with Excel 2016, 2016MSO msi 32-bit on 64-bit Win, 16.0.4266.1001)?
Krompous 0 Reputation points

2023-03-01T14:58:29.2666667+00:00

I have the same issue, but I have windows 10 installed. After you press "ok" do you also get a pop up about directX?
Marc M.A 40 Reputation points

2023-03-09T20:47:15.7233333+00:00

Force TLS 1.2 to use applications, excel is this case with 3d map, no need change tls for winhttp. Save in one file .reg and execute, no need restart, works fine.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

2 answers

Your answer

Nick B 361 Reputation points

2023-01-27T21:16:40.85+00:00

Try internet options enabling TLS 1.0, TLS TLS 1.1, TLS 1.2 in advanced tab.

Open Bing maps and maps applications

Enable location services

Have you modified anything and when did it happen? First time run or it worked before?
Viorel 122.6K Reputation points

2023-01-30T10:59:39.1433333+00:00

According to https://learn.microsoft.com/en-us/answers/questions/1023976/, maybe it is a temporary outage.
Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2023-02-02T08:00:34.56+00:00

Hi @Dee Pennell,

I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Anders Persson, Region Gävleborg 10 Reputation points

2023-02-03T10:47:53.98+00:00

We have the same issue on our PC's across the enterprise. Windows 10, 22H2, 19045.2486. Also has been tested with other PC, even clean installs on other network. Same PC with but with pther Excel version (latest M365) #d maps works fine.
Is 3d Maps no longer supported with Excel 2016, 2016MSO msi 32-bit on 64-bit Win, 16.0.4266.1001)?
Krompous 0 Reputation points

2023-03-01T14:58:29.2666667+00:00

I have the same issue, but I have windows 10 installed. After you press "ok" do you also get a pop up about directX?
Marc M.A 40 Reputation points

2023-03-09T20:47:15.7233333+00:00

Force TLS 1.2 to use applications, excel is this case with 3d map, no need change tls for winhttp. Save in one file .reg and execute, no need restart, works fine.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

Answer 1

Emi Zhang-MSFT 30,046 Microsoft External Staff

Hi @Dee Pennell,

What the default browser did you use?

I suggest you make sure the default browser is Edge or IE.

Then if you have firewall or antivirus software, make sure you have disable them.

Try these methods and let me know if you need more help, I'm glad to help you.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Marc M.A 40

Force TLS 1.2 to use applications, excel is this case with 3d map, no need change tls for winhttp. Save in one file .reg and execute, no need restart, works fine.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

Nick B 361 Reputation points

2023-03-14T15:41:18.7566667+00:00

Told you! : ).

Marc Bujara 5

This Registry Keys (a bit tweaked, because in the registry weren't the Folders Microsoft.NETFramework but Microsoft.NETFramework) helped to fix the Problem.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001

Marc M.A 40 Reputation points

2023-03-21T16:25:27.0166667+00:00

yes, its a bug when copy here between Microsoft and .NetFramwork, dissapears backslash.
Another thing, AspnetEnforceViewStateMac is not necessary, that line does not fix the problem because dont force to use tls 1.2. To force tls 1.2 are "SystemDefaultTlsVersions" and "SchUseStrongCrypto".
Not at all.
Marc Bujara 5 Reputation points

2023-03-22T10:49:22.5366667+00:00

Noted and modified my Text with a Code Block. You could also modify it like my Response ;)

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Excel "3D Map" feature error: 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

2 answers

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