User cannot change how to open files in Teams

Hi,

how they have configured teams app?

configuration - files - > you can choose if opens with desktop app or teams

Hello,

Files are meant to be opened by Teams app by default. Althoug you get the option to select where you want to open the files from Teams. Follow the settings to verify how you open a file.

Go to Teams Settings > Files > And check file open preferneces is set correctly.

Make sure to use Teams Desktop Client.

Check if you get the option to open the file like below;

If still having the issue, open support ticket with MS. E3 and E5 was the requirement and since users are aleady using this maybe MS Support could help you.

Disclaimer:
This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users, helping other users.

Hi @Paradis Zarei

To me this may seem to be an Office license issue.

If these users have E3 licenses assigned, please run the following script in Powershell on affected devices:

$officeLicenseRoot = New-Object -TypeName PSObject  
$officeLicenseRoot | Add-Member -MemberType NoteProperty -Name License -Value $(Get-ItemPropertyValue -Path 'HKLM:\Software\Microsoft\Office\ClickToRun\Configuration' -Name ProductReleaseIds)
Write-Host $officeLicenseRoot

Check if the return has O365ProPlusRetail in it:

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The option is not there for the users involved but are for me and the rest.

Mine has 3 options.

Theirs dont. And the site wont let me add screenshots here.

It gave me this ?

{License=O365ProPlusRetail}