User cannot change how to open files in Teams

Paradis Zarei 1 Reputation point
2023-02-01T13:33:50.1933333+00:00

We have users that have a Excel file, that they cannot open directly in the Excel App from Teams.

I can change my standard, that always open in app or in Teams. But some users cannot, they can only choose open in webb or Teams? But in Sharepoint they can choose open in App?

Why? What is missing? Users have the same licenses as my ( E3)

Microsoft Teams | Microsoft Teams for business | Other
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  1. JOSE IGNACIO HERRERA RUIZ 166 Reputation points
    2023-02-01T14:51:45.1+00:00

    Hi,

    how they have configured teams app?

    configuration - files - > you can choose if opens with desktop app or teams

    1 person found this answer helpful.
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  2. Aditya Tripathi 75 Reputation points
    2023-02-01T17:43:18.64+00:00

    Hello,

    Files are meant to be opened by Teams app by default. Althoug you get the option to select where you want to open the files from Teams. Follow the settings to verify how you open a file.

    Go to Teams Settings > Files > And check file open preferneces is set correctly.

    Make sure to use Teams Desktop Client.

    Check if you get the option to open the file like below;

    User's image

    If still having the issue, open support ticket with MS. E3 and E5 was the requirement and since users are aleady using this maybe MS Support could help you.

    Disclaimer:
    This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users, helping other users.

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  3. Kael Yao 37,746 Reputation points Moderator
    2023-02-02T03:54:32.4766667+00:00

    Hi @Paradis Zarei

    To me this may seem to be an Office license issue.

    If these users have E3 licenses assigned, please run the following script in Powershell on affected devices:

    $officeLicenseRoot = New-Object -TypeName PSObject  
    $officeLicenseRoot | Add-Member -MemberType NoteProperty -Name License -Value $(Get-ItemPropertyValue -Path 'HKLM:\Software\Microsoft\Office\ClickToRun\Configuration' -Name ProductReleaseIds)
    Write-Host $officeLicenseRoot
    
    

    Check if the return has O365ProPlusRetail in it:13


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  4. Paradis Zarei 1 Reputation point
    2023-02-02T13:44:07.1833333+00:00

    The option is not there for the users involved but are for me and the rest.

    Mine has 3 options.

    Theirs dont. And the site wont let me add screenshots here.

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  5. Paradis Zarei 1 Reputation point
    2023-02-02T14:59:12.8566667+00:00

    It gave me this ?

    {License=O365ProPlusRetail}


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