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Transition from MOSA to MCA

Anonymous
2024-02-01T22:31:06+00:00

Hello,

Currently, we have a MOSA agreement for our M365 tenant, which includes 100 free licenses received via the Microsoft Partner program. As our employee count has increased in two different regions/countries, we've decided to receive separate invoices based on the region for auditing purposes.

Some individuals (from MS Support) have suggested creating a billing profile for regions to achieve this. However, with our current agreement, we don't seem to have the option visible in our tenant.

Could you please clarify if this is a limitation of our current agreement? Do we need to transition to the Microsoft Customer Agreement (MCA)?

Looking forward to your guidance on this matter.

Best regards,

Vasantha

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-02-02T02:43:56+00:00

    Hello Vasantha,

    Thank you for reaching out to Microsoft support.

    Based on the information you have provided, it seems that you would like to receive separate invoices based on the region for auditing purposes. To achieve this, you may need to transition from MOSA to MCA.

    The Microsoft Customer Agreement (MCA) provides more flexibility and control over your billing and subscriptions. With MCA, you can create billing profiles for different regions and receive separate invoices for each region.

    Please note that transitioning from MOSA to MCA may require some changes to your current subscription and billing setup.

    I recommend that you contact Microsoft support to discuss the transition process and any potential impact on your current subscription and billing.

    Since we community moderators do not have any authority to perform any action on this public community due to forum policy and protocols, because certain process maybe associated with Data security of tenant, for certain process, Business subscriber need to contact Microsoft 365 Business billing support team so that they check some scenario from the backend side and provide necessary information accordingly.

    Here is official document for getting support from specific team: Get support - Microsoft 365 admin | Microsoft Learn (Online support and Phone support).

    Important note: If any organization's Office 365 Business/Business/Education subscription is from a syndicated partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help the global admin to open the service request on their end. after the Office 365 support team will involve in the created service request.

    Your cooperation precious time is highly appreciated.

    Sincerely

    Vaidya Darpan

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  1. Anonymous
    2024-07-09T03:35:03+00:00

    If you transition to MCA you will lose the ability to remove licenses anytime you no longer need them. You can only remove licenses at the yearly renewal, or within 7 days of adding a license. Therefore, if you have a lot of employees leave and they are not being replaced, you will end up paying for all of those licenses for potentially as long as 12 months, depending on when your yearly renewal is.

    MCA might be more flexible in some areas, but in this aspect it is not, and you can end up spending a lot of money for something you no longer need.

    Patti

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  2. Techhelp Volunteer 1,695 Reputation points
    2024-02-02T03:46:41+00:00

    I am user just like you.

    For your case, you have to contact Microsoft business support team : https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide because your case is little complicated and need to check details from the backend side via Microsoft Business billing support representative.

    Please note this is user to user forum, there is no detailed information can be checked from here, but at least you will get some particular guidance for your case.

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  3. Anonymous
    2024-02-02T03:07:40+00:00

    Thank you very much, Vaidya. When you mention 'With MCA, you can create billing profiles for different regions and receive separate invoices for each region,' does this also mean that payments can be made in the corresponding local currency?

    Vasanth.

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