Company Portal Online app stuck in Install Pending status

Question

Company Portal Online app stuck in Install Pending status

Swati Arora 151

Hi,

I have devices stuck with Install Pending status for Company Portal Online Application. There are few devices which is being used by multiple users. For such devices, for few users it says Installed and for some it says Install Pending. For example below screenshot, on checking manually on a device, company portal is installed but when we check the status in Intune Portal it says Install pending for one of the user on that device

User's image

Please advise how to fix on this status?

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Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@Swati Arora, Thanks for posting in Q&A. From your description, I know there's some devices shared by multiple users. on the device, some users are with company portal installed. Some shows install pending. If there's any misunderstanding, feel free to let us know.

From the picture, there's one user shows install pending. Please let the affected user login the device, check if the company portal is installed. If yes, then go to Accounts->Access Work or school, find the account, info and click sync to see if the result will be different.

Hope it can help.

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Swati Arora 151 Reputation points

2023-03-02T05:14:17.6866667+00:00

@Crystal-MSFT I can surely test that but this issue is existing for around 500 devices. Is there any other way to fix the status issue.

After checking few more devices manually, I found out that though company portal is installed, status stucks at Install Pending or Waiting for install. As it seems like this is the sync issue from Intune to device.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-03-02T05:19:51.2633333+00:00

@Swati Arora, Thanks for the reply. For the app, I would like to confirm if the app is assigned to device group. If yes, try to assign to user group instead.

Meanwhile, try to send sync request from Intune portal to see if the result will be different.

https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-sync
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-03-06T07:32:38.49+00:00

@Swati Arora,, Hope things are going well. I am writing to see if there's any update after we try the above suggestion. If there's anything else we can help, feel free to let us know.

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Company Portal Online app stuck in Install Pending status

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