How do you use Hybrid Connector for both SharePoint AND Exchange on the same CRM deployment?

Question

How do you use Hybrid Connector for both SharePoint AND Exchange on the same CRM deployment?

Anonymous

We set up the Hybrid Connector to connect our SharePoint Online with our Customer Engagement 9.1 on-premises this summer.

Now we're trying to set the Hybrid Connector to connect to our Exchange Online.

There seems to be a conflict in the way the instructions say to prepare the certificate. This results in only being able to use one or the other. Setting up one the right way requires breaking the other. Both require running the CertificateReconfiguration.ps1 script but they specify a different service account for each (for Exchange it's the async account for SharePoint it's the webapp one). The script doesn't accept specifying more than one service account.

command to prepare the cert for connection to sharepoint online:

.\CertificateReconfiguration.ps1 -certificateFile c:\Personalcertfile.pfx -password personal_certfile_password -updateCrm -certificateType S2STokenIssuer -serviceAccount contoso*CRMWebApplicationService* -storeFindType FindBySubjectDistinguishedName

command to prep the cert for connection to exchange online

.\CertificateReconfiguration.ps1 -certificateFile c:\Personalcertfile.pfx -password personal_certfile_password -updateCrm -certificateType S2STokenIssuer -serviceAccount contoso*CRMAsyncService* -storeFindType FindBySubjectDistinguishedName

We have chosen to have our SharePoint Document Management be the working integration with the Hybrid connector but we want both SharePoint Online AND Exchange Online integrated with our Customer Engagement on-prem deployment.

Do we need to use two different certs? How do we do this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Dear Allison Briden,

Thanks for posting back. We've done a quick test and the link shared to Microsoft Q&A community works as expected on our side, there's a possibility that a temporary glitch happened unexpectedly.

Given this, please change to another network and test with another browser to check the outcome. Meanwhile, please check if you can access the Q&A community by searching "Microsoft learn Q&A" as shown below to check the outcome.

Sorry for the inconvenience caused. If you find the redirection to Microsoft Q&A community helpful, you can also use the feedback tool under my reply to give us your feedback. This will help other members in this community who have similar questions to find the thread and the answer more efficiently.

Hope you have a great day, stay safe and healthy!

Best Regards,

Rhoda

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2 additional answers

Answer 1

Anonymous

Thanks for the reply, Rhoda!

I tried twice posting to Microsoft Q&A and got error 404: Page not found.

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Answer 2

Dear Allison Briden,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Since your question is related to using Hybrid Connector for both SharePoint and Exchange on the same CRM deployment, and we have a specific channel Microsoft Q&A coping with such questions, we'd recommend you post a new thread there for expert help.

Apologies for redirecting you to a different community, as members of the published category focus on general queries with Microsoft 365 and have limited knowledge about Hybrid Connector; So, to get quick and better assistance, we redirect you to the right one.

Sorry for the inconvenience again. Your patience and understanding are highly appreciated. Hope you stay safe and healthy.

Sincerely,

Rhoda | Microsoft Community Moderator

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How do you use Hybrid Connector for both SharePoint AND Exchange on the same CRM deployment?

2 additional answers