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We have an integration between Azure AD and ServiceNow to manage user creation and updates; but this only happens from Azure to ServiceNow.
I have a requirement to update user profile through a catalog item within ServiceNow and ultimately, update the Azure AD profile of the users.
Is it possible for ServiceNow to write back to Azure AD? for example: provisioning a security role or similar to a user?
Hi Maheshwar thank you for your question. At the moment our provisioning service only offers inbound provisioning to Azure AD from the HR applications Workday and SuccessFactors.
The alternative would be using Graph Explorer or PowerShell modules to modify the user objects, but this process would be a separate automation.
Please let me know if you have additional questions and I will gladly assist.
Hello @Maheshwar , Azure AD supports outbound provisioning to ServiceNow but not inbound. I cannot find if outbound provisioning to Azure AD is supported by ServiceNow, but in case it's not nothing holds you from developing a simple custom sync solution using ServiceNow SCIM API to read the required resources and Microsoft Graph API to update their Azure AD counterparts.
Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing similar issues can more easily find a solution.