SharePoint online Check In / Check-out banner missing(in office files) for a user when trying to edit a file

@Xyza Xue_MSFT : The issue is resolved now as the user had the file stored on OneDrive hence was not able to see the Check-in/check out option.

Hi @Romila baretto ,

Since we can't reproduce your situation, we need to narrow down the problem and try some things.

1.Try to remove the permission of the problem user and add it again (Library level and file level).

2.Jumping into 'Classic Experience' (link at the bottom of the left quick launch)/Library setting->Advanced setting->Classic experience

3.Try to use a different browser or your browser's InPrivate mode to see if the same error occurs.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hi @Romila baretto ,

I'm glad to hear you solve the problem, if you have any issue about SharePoint, you are welcome to raise a ticket in this forum.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others." and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[SharePoint online Check In / Check-out banner missing(in office files) for a user when trying to edit a file]

Issue Symptom:

User is able to click on the Files->ellipses->More then ->Check out (works) But when user opens the document in client app no Check In / Check-out banner. Only one user impacted , works for other users.

Current status:

The issue is resolved now. As the user had the file stored on OneDrive hence was not able to see the Check-in/check out option.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.