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We can't sync your "OneDrive" folder Mac OS

Anonymous
2025-04-01T08:18:37+00:00

System specs:

MacBook Pro 15-inch 2018

Processor: 2,6 GHz 6-Core Intel Core i7

Graphics: Radeon Pro 560X 4 GB

Intel UHD Graphics 630 1536 MB

Memory: 32 GB 2400 MHz DDR4

OS: Sonoma V 14.7

At some point in the past few months I've not been able to sync my OneDrive folder on my work Mac to my work 365 cloud. I tried logging out, but have been unable to log in again. Now I cannot complete the startup flow.

I am using my company Office365 account on my OSX partition, and OneDrive, and a personal account on my Windows partition.

My exact experience step by step:

  1. launch onedrive from applications
  2. see Set Up OneDrive window where I am to select an email address. The email address that is selected by default on this screen is the one I used to buy my bootcamp version of windows, which is personal and not linked to my employer. When I select my work email instead OneDrive reboots to the same screen, then I can click Sign In.
  3. Then I see a screen 'Your OneDrive Folder - Add files here so you can access them from other devices and still have them on this Mac'. I have tried this step with both the default OneDrive location and after changing location to a new directory.
  4. I reach the next page 'We can't sync your "OneDrive" folder - Sorry, we can't add your "OneDrive" folder right now. Please try again.

After this point I am not logged in still, so I'm not sure if it is in face a sign in issue even though the error I reach is about syncing.

I have followed all the steps in the syncing issues self-help article:

  • Unlink and relink OneDrive (I could not do this because the steps did not match the UX. There were no 'three dots', only a cog, and the cog only had the options 'Get Help', which took me to the general help articles, or 'Quit OneDrive'. My guess is that this is because I am not able to successfully log in.
  • Clear sign in credentials - this did not help
  • Sign in again (could not sign in to start with)
  • Reset OneDrive using ResetOneDriveAppStandalone.command. This did not help.

That seems to be the end of the flow.

Other things I have tried from googling:

  • rm -rf ~/Library/Application\ Support/OneDrive
  • uninstall OneDrive, deleted all data, restarted Mac, Download and reinstall from Office365 site
  • checked my File System setting in Disk Utility, and it was APFS (Encrypted), which I understood to be compatible with OneDrive
  • manually uninstall, delete old config files and restart Mac:

rm -rf ~/Library/Application\ Support/OneDrive

rm -rf ~/Library/Containers/com.microsoft.OneDrive-mac

rm -rf ~/Library/Containers/com.microsoft.OneDrive-mac.FinderSync

rm -rf ~/Library/Group\ Containers/UBF8T346G9.OneDriveSyncClientSuite

rm -rf ~/Library/Preferences/com.microsoft.OneDrive-mac.plist

  • Confirmed that "Desktop" and "Documents" are enabled in System Settings > Privacy & Security > Files and Folders.
  • Confirmed that OneDrive has Full Disk Access.
  • Created a new directory and tried selecting that sync location instead
  • tried startup flow from command line with new directory: /Applications/OneDrive.app/Contents/MacOS/OneDrive --setdefaultpath ~/OneDriveManual. This process is killed after step 2 when I select my work email address and OneDrive restarts. I'm not sure how to pass the correct email address to the terminal startup command so I don't have to kill the process. Anyway the final log line is: "coreController.mm(4796),0,0,NRM,Skipping migration, hasn't shown the FRE"
  • tried running in debug mode: /Applications/OneDrive.app/Contents/MacOS/OneDrive --enableDebugLogging, and the process exits with the same error: "Skipping migration, hasn't shown the FRE"
  • manually run FRE: /Applications/OneDrive.app/Contents/MacOS/OneDrive --firstRun

Any new tips would be helpful!

Microsoft 365 and Office | OneDrive | For business | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-28T16:42:27+00:00

    Hi Harry,

    Thank you for your thorough response! I tried all of your suggestions and experienced the same issue. I also found others in my organisation who have the same issue. We are taking it to our admin to try to get direct support. Thanks again!

    Jemmima

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  2. Anonymous
    2025-04-01T09:03:20+00:00

    Hi J Knight_240,

    Greetings. Thank you for posting the thread in our community.

    I understand your concern and I’ve carefully read your description, it seems you cannot properly sync your OneDrive folder to your MacOS. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

    As far as I know and judging from your situation, I suggest you can try the following method and check whether the issue persists or not:

    1. According to the error message you’ve encountered, I suggest you can try the method in the official support article: OneDrive sync error Sorry, OneDrive can’t add your folder right now - SharePoint | Microsoft Learn and check whether your issue persists or not.
    2. Create a new user profile in MacOS: I suggest you can try to add a new user profile to create a clean Mac environment and check whether your issue persists or not.
    3. Change another Internet environment: I suggest you can try to switch to another Internet environment (using another Wi-fi, mobile hotspot, etc.) and check whether your issue persists or not.

    If the issue persists after trying the method above, since you mention your issue persists even after trying re-install and reset OneDrive for Mac, after my research, I’m afraid and sorry to say I couldn’t find related service incident either. Due to this situation, I’m afraid this is a temporarily server-side issue needs to be reported and investigated from back end of your environment to find the cause. The Microsoft Support Team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

    If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn to raise a support ticket from admin center or calling the phone support to contact Microsoft Support: Customer service phone numbers - Microsoft Support.

    If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

    Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

    Appreciate for your patience and understanding, and sorry again for the inconvenience you’ve encountered.

    Hope you having a nice day and really much warm regard to you as well!

    Sincerely,

    Harry | Microsoft Community Moderator

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