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Version History on Microsoft 365 opens most recent version regardless of which version we try to open

Anonymous
2025-05-19T15:42:45+00:00

Is anyone else experiencing this? When I or others from our company open the version history for a file saved on our Sharepoint we can see all versions as expected, but if we choose to open any previous version it opens the most recent one. For example if we open a version saved in December 2024 the version which opens will have data not inputted until March 2025. I have tested this with different users, on Chrome and Edge and am getting the same results consistently.

This is causing horrendous issues for our business. Any suggestions of how to resolve would be much appreciated, but I believe that Microsoft need to fix this.

Alan

Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2025-05-19T17:25:13+00:00

    Dear Alan, 

    I hope you have a good day. Thanks for choosing Microsoft Community. 

    We're sorry to hear you're experiencing issues with the Version History feature in SharePoint via Microsoft 365. Below are several steps you can take to help resolve the issue: 

    1. Clear Browser Cache
    • Please try clearing your browser cache

     

    1. Using an Incognito/InPrivate window
    • To eliminate any interference from extensions or outdated session data.
    1. You can follow the steps provided in the link, particularly in section “To view, restore, or delete an earlier version in a list or library”

    I hope the steps provided above help you resolve the issue. I sincerely apologize for the inconvenience and the negative experience this may have caused. 

    If the above steps do not resolve your issue, you may proceed with the following option so that a Technical Support Engineer can perform a remote session to investigate the situation, verify backend configurations, and run any necessary synchronization tools to resolve the problem. 

    As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft’s support team directly.    

    For the standard procedure outlined above, Office 365 global administrators may need to contact the Office 365 support team by submitting a service request.    

    Here’s what your Office 365 Global Admin should do next:       

    • Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
    • Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.
    • Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support
    • Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.

    Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.       

    Please know that we take these matters seriously, and we truly appreciate your patience and understanding as we work to support you. If you need any further assistance or clarification, feel free to reach out—we're here to help. Thank you very much for your understanding and your cooperation. 

    Best regards,

    Clover-L - MSFT | Microsoft Community Support Specialist.

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  1. Anonymous
    2025-05-29T12:02:50+00:00

    Dear Clover,

    Thank you for taking the time to reply. I'm pleased to report that I was able to access an earlier version of the corrupt spreadsheet and recover the majority of lost data.

    I had previously followed a similar set of suggestions but I think I might have cleared Cache rather than Browsing History.

    The steps which worked for me were:

    1. Clear browsing history for all time in Edge
    2. Navigate to the file on sharepoint inside Edge (I noted that if the file appeared in my list of Recent Files the option of version history did not appear when I clicked the three dots, so I needed to navigate to the file within the folder structure, where for some reason the ellipses reveal a more generous list of options)
    3. Click the ellipses and select version history.
    4. The 2 most recent versions were corrupt but the one before was intact.

    My default browser is Chrome and in spite of clearing both cache and browsing history there have had no success in opening previous versions of any file in Chrome. As it is set as the default broswer, any attempt to access version history via windows explorer context menu has been unsuccessful. The only new development is that whereas before chrome would always open the current version of the file, now it displays a message saying "plugin not available".

    Lots of people suggested using the version history within Excel itself, but when a file is corrupt it doesn't open enough to get to the stage where you can click its file name and access version history.

    Thanks again for your help. Any ideas of how to get this working consistently in spite of browser or means of access would still be appreciated as there's nothing like not being able to access files we were sure should have been backed up to erode confidence amongst colleagues.

    Best,

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  2. Anonymous
    2025-05-23T15:44:15+00:00

    Hi Alan, 

    I hope this message finds you well. 

    I just wanted to follow up regarding the issue you reported earlier. I shared some possible solutions with you a few days ago, and I wanted to check in to see if they helped resolve the problem. 

    If you're still experiencing the issue or need further assistance, please don't hesitate to let me know. I'm here to help and would be happy to continue supporting you. 

    Looking forward to your response! 

    Best regards, 

    Clover-L - MSFT | Microsoft Community Support Specialist.

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