MS Teams - How to close the pop-up window asks to install mobile Teams App?

Question

MS Teams - How to close the pop-up window asks to install mobile Teams App?

Anonymous

Concern Regarding Forced App Installation Prompt in MS Teams Mobile.

Dear Microsoft Teams Support,

I would like to formally raise a concern regarding the user experience on the MS Teams mobile platform. Upon attempting to access the app, I was presented with a pop-up that not only prompted installation but also prevented any option to dismiss or bypass the prompt. This effectively forced me to select the 'Android' installation path in order to proceed.

Such a design choice undermines basic user autonomy and flexibility. It is deeply concerning that a platform of this scale would restrict access unless users comply with an installation directive, without offering alternatives or a simple close option.

I urge the product team to reconsider this approach and uphold the principles of user freedom and choice in future updates.

Sincerely,
Jaganathan

Jaganathan Karuppusamy 0 Reputation points

2025-07-24T09:26:58.42+00:00
Thank you for your response!
Please find my answers to your questions. Let me know if this helps...
What type of your account do you use? Personal or created by organization - school/company?
I use Organization account

Would you mind sharing me a screenshot of pop-up window that you said?
Attached - File Name: MS_Teams_App_Install_Pop_up_24Jul2025.png

What version Teams do you use?
Microsoft Teams version 25163.3611.3774.6315.
Michael Eppelheimer 0 Reputation points

2025-11-12T23:06:13.9033333+00:00

Have the same issue, same pop-up with no close function. It's happened twice so far. This happens when I switch Teams accounts in the app on desktop on a Macbook. Once I tap one of the CTA buttons in the pop-up it doesn't happen again while switching back and forth between accounts. It's odd to get a push to download the app you are already working in.

Answer accepted by question author

Daniel-Vo 6,085 Microsoft External Staff Moderator

Dear @Jaganathan Karuppusamy,

Good day to you and thanks for your post in Microsoft Q&A. I'm sorry for the inconvenience you've encountered. To better assist you, could you please provide more details such as:

What type of your account do you use? Personal or created by organization - school/company?
Would you mind sharing me a screenshot of pop-up window that you said?
What version Teams do you use?

Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Jaganathan Karuppusamy 0 Reputation points

2025-07-24T09:26:58.42+00:00

Thank you for your response!
Please find my answers to your questions. Let me know if this helps...
What type of your account do you use? Personal or created by organization - school/company?
I use Organization account

Would you mind sharing me a screenshot of pop-up window that you said?
Attached - File Name: MS_Teams_App_Install_Pop_up_24Jul2025.png

What version Teams do you use?
Microsoft Teams version 25163.3611.3774.6315.
Michael Eppelheimer 0 Reputation points

2025-11-12T23:06:13.9033333+00:00

Have the same issue, same pop-up with no close function. It's happened twice so far. This happens when I switch Teams accounts in the app on desktop on a Macbook. Once I tap one of the CTA buttons in the pop-up it doesn't happen again while switching back and forth between accounts. It's odd to get a push to download the app you are already working in.

Answer 1

Anonymous

Thanks for your care and inputs!
I don't see that pop-up again in my MS-Teams. If this occurs again, as you have mentioned, I try to get the screenshots of my Task Manager. At present, I am not able to produce such screenshots (of Task Manager).

Daniel-Vo 6,085 Reputation points Microsoft External Staff Moderator

2025-07-25T07:23:59.3+00:00

Dear @Jaganathan Karuppusamy,

Good day to you and thanks for your post in Microsoft Q&A. I'm sorry for the inconvenience you've encountered.

Thank you for your provided information. Once again, your issue is by design and be careful when you do something not official ways.

Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Jaganathan Karuppusamy 0

Screenshot of pop-up window MS_Teams_App_Install_Pop_up_24Jul2025

Daniel-Vo 6,085 Reputation points Microsoft External Staff Moderator

2025-07-25T06:47:45.1766667+00:00
Dear @Jaganathan Karuppusamy,

Good day to you and thanks for your post in Microsoft Q&A. I'm sorry for the inconvenience you've encountered.

Thank you for your provided information. Basically, your issue is by design which means this is a feature from Microsoft app and cannot be disabled.

Some users also have same issue as you. Stop Teams from offering the mobile app at startup

Besides that, other users also found the way to turn off it. But it is not the official way from Microsoft, please be careful when referring it. Teams: Disable New Feature Popups?

Some admins have tried:

Registry edits like SuppressAppNotifications under HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\Settings.

Group Policy settings via ADMX templates.

But these methods do not reliably suppress promotional pop-ups, and Microsoft has not documented them as supported solutions.

Besides that, would you mind sharing screenshot about Task manager before and after pop-up occur?

Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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MS Teams - How to close the pop-up window asks to install mobile Teams App?

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