wrong name on email

Dear Ron Eagle, 

Good day! Thank you for posting to Microsoft Q&A Forum. We are happy to assist you. 

I understand that you're encountering a persistent issue where your sent emails display your son's name instead of yours, even after you've tried resetting your profile to correct it. This can certainly be frustrating, as the sender name is a fundamental part of email communication. 

The display name on your outgoing emails for a personal Microsoft account (like Hotmail or Outlook.com) is primarily controlled at the Microsoft account level, not just within the Outlook mobile app itself. Even if you've tried to update it locally, the change needs to propagate from the central account settings. 

Here are the recommended steps to resolve this: 

Step 1: Verify and Update Your Microsoft Account Display Name 

This is the most crucial step, as the name configured here is what Outlook uses for your outgoing emails. 

1. Go to your Microsoft Account online: Open a web browser (on your computer or phone) and go to Microsoft account | Sign In or Create Your Account Today – Microsoft. 
2. Sign in with your Hotmail/Outlook.com email address and password. 
3. Once signed in, click on "Your info" at the top of the page. 
4. On the "Your info" page, look for your name (which might still be showing your son's name) and click on "Edit name". 
5. Carefully change the first and last name fields to your correct name. 
6. Click "Save". 
7. Allow time for propagation: It can sometimes take a few minutes to a few hours for this change to fully propagate across Microsoft's services. 

Step 2: Clear Outlook for Android App Cache 

After updating your name online, it's a good idea to clear the Outlook app's local cache on your Android device to ensure it fetches the most recent information from your account. 

1. Go to your Android phone's Settings. 
2. Tap on "Apps" or "Apps & notifications" (the exact wording may vary depending on your Android version). 
3. Find and tap on "Outlook" in the list of apps. 
4. Tap on "Storage" or "Storage & cache". 
5. Tap on "Clear cache". 
6. If the issue persists, you can also try "Clear data" (or "Clear storage"). Be aware that clearing data will remove your account from the app, and you will need to re-add it and re-sync your emails, which might take some time. 

Step 3: Send a Test Email 

After performing Step 1 and ideally Step 2, send a test email to a different email address (e.g., a Gmail or Yahoo address if you have one, or a friend's email) to verify that your correct name now appears as the sender. 

Important Note: If the recipient of your emails still sees your son's name, it's possible they have your son's name cached in their own email client's contacts for your email address. If the emails sent to entirely new recipients (who don't have your contact information saved) show the correct name, then the issue is likely on the recipient's side, not yours. 

We hope these steps help you resolve the display name issue quickly. Please let us know how you progress! 

Best Regards, 

Victor Vu | Microsoft Q&A Support Specialist 

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