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0x80004005 on Windows 11 24H2

Nick 20 Reputation points
2025-08-18T06:59:27.83+00:00

I have an MSI motherboard, i7-13700k, 7900 XTX, win 11 pc that I am trying to update by I cannot for the life of me get it to update without this error 0x80004005 happening.

I've attempted all the steps in this post here: [https://learn.microsoft.com/en-us/answers/questions/3880020/cant-install-windows-11-version-24h2-(repair-versi](https://learn.microsoft.com/en-us/answers/questions/3880020/cant-install-windows-11-version-24h2-(repair-versi) and I still cant get it to install correctly. I've attached the setupact.log (the setuperr.log was empty). I've also attached an image of the update history and computer specs here:User's image

User's image

Any assistance with this would be very helpful because I hate having Windows badger me to update my PC and when I actually do, for it not to work

Windows for home | Windows 11 | Windows update
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Ramesh 176.3K Reputation points Volunteer Moderator
2025-08-19T05:36:54.3666667+00:00

Reposting the instructions.

Here are the steps for an in-place upgrade using the ISO. ISO is preferred because you don't have to download it each time after every failed setup.

  • Download Windows 11 Media Creation Tool (MCT) from this link: https://go.microsoft.com/fwlink/?linkid=2156295
  • Run MCT and download the ISO it recommends for your system. Do not uncheck "Use the recommended options for this PC".
  • Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
  • Run setup.exe from the ISO drive. This starts the in-place upgrade/repair installation.
  • This starts the setup dialog. In the initial screen, click “Change how Setup downloads updates”
  • Select “Not right now”, and continue the process.

(Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

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  1. Sumit D - IA 169.5K Reputation points Independent Advisor
    2025-08-18T07:32:53.2733333+00:00

    Hi,

    I'm Sumit, here to help with your query on the Microsoft Q&A forums.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    Typically 80040005 is an Unknown Hard error, possibly related to the Bootloader.

    Step 1:

    Update BIOS to 7D25vAM

    https://www.msi.com/Motherboard/PRO-Z690-A/support

    https://www.yourwindowsguide.com/2025/01/how-to-update-bios-windows-10.html

    Step 2: Attempt the upgrade again. This time, the Setupact.log should be bigger if you do it from the ISO file.

    Download Windows 11

    https://www.microsoft.com/software-download/Windows11

    Use the Installation Assistant to Download Windows 11

    https://go.microsoft.com/fwlink/?linkid=2171764

    Alternatively, download an ISO file and Run Setup.exe to Start the Upgrade, using Windows 11 Media Creation Tool.

    https://go.microsoft.com/fwlink/?linkid=2156295

    All the steps, including MCT and Installation Assistant, are covered here:

    https://www.yourwindowsguide.com/2024/07/install-windows-11-24h2-offline.html

    I hope that helps, and keep us posted.

    Standard 3rd party link disclaimer:

    There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

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  2. Sumit D - IA 169.5K Reputation points Independent Advisor
    2025-08-19T03:43:52.5+00:00

    Hi Nick,

    I can assure you BIOS update is safe as long as the PC does not loose power, and is ncessary to resolve this issue. Please do that - I recommend it everyday and there is no report that it caused adverse effects of any sort :)

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  3. Ramesh 176.3K Reputation points Volunteer Moderator
    2025-08-19T03:36:58.1033333+00:00

    Please share your setup logs for analysis. The following batch file collects the setup logs and saves the zip file to your desktop.

    1. Download setuplogscollect.bat (GitHub) and save it to the desktop.
    2. Right-click on the downloaded file and click Properties. Click "Unblock" (if exists) and click OK.
    3. Extract the batch file to the desktop.
    4. Right-click on the file and choose "Run as administrator". It runs multiple commands to collect various logs. Let it complete. It outputs a SetupLogs.zip file on your desktop.
    5. Share SetupLogs.zip on OneDrive or GoFile.io and post the download link here.

    (The batch file contains plain text code. You can read its contents using Notepad before running it. It collects the setup logs, msinfo32.exe log, drivers list, boot configuration info, and the compatibility appraiser results from your system.)

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  4. Lychee-Ng 20,785 Reputation points Microsoft External Staff Moderator
    2025-08-18T11:34:08.79+00:00

    Hi Nick,

    Welcome to Microsoft Q&A!

    I’m sorry to hear that you're still encountering error 0x80004005 when trying to update to Windows 11 24H2, even after performing all the standard cleanup and repair steps. I recently faced a similar problem, so besides the other's suggestions, below is something I did that worked for me. I'm not 100% sure if one or all of them together was the fix, but you can try to see if your situation improves:

    Step 1 - Clean up the update files:

    • Search for Disk Cleanup in the Taskbar > Run as Administrator
    • Choose Clean up system files > Choose your main Disk (often C:/)
    • Select files needed to delete (updates/temporary/…) > press OK

    Step 2 - Clear space for the System Reserve Partition:

    • Open Command Prompt as Administrator > press Enter after each prompt:
      • mountvol y: /s
      • Y:
      • cd EFI\Microsoft\Boot\Fonts
      • del *.*
    • If the system asks you to confirm > press Y and Enter.

    Step 3 - Run the built-in troubleshooter:

    • Open Settings > System > Troubleshoot > Other troubleshooters
    • Run the Window Update troubleshooter

    Step 4 - Reinstall the 24H2 updates!

    I hope the information above resolves your problem. Please do not hesitate to let me know if you'd like me to help with any of these steps or if the issue persists after applying the changes. Thanks for your patience!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it to assist others who might face similar issues. If you have extra questions, please click "Comment".

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