Hello @Carmen Dotson
Thank you for reaching out to Microsoft Q&A and congrats on the new computer. I'm gladly to help you with this problem, here's how to update your audio driver:
1. Use Windows update:
- Open Windows System settings (Windows + I) > Click Windows update > Check for updates
- Select driver: A window will pop up > Look for sound, video and game controllers (Audio) > Check the box next to audio driver > Download and install
2. Update via Device Manager:
- Open Device Manager (Windows + X) > Sound, video and game controllers > Right-click your audio driver > Update driver > Choose search automatically for drivers
3. Download update via website:
Since you mentioned that you've got a new HP computer, please visit HP website and look for audio driver and install from the website.
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