I'm not receiving my emails

I had the same problem for a week - Check your email rules.....mine was going direct to Conversation History, once the rule was deleted I received all the emails.

Somehow or another the rule had all my inbox emails going direct to Conversation History, I did not set this up, but once it was deleted the emails came through with no more problems

I have also tried every step listed and I still cannot receive emails, I can send them but I cannot receive them. As of last night the email was working fine. I tried calling customer service, but somehow a top 3 sized company in the world cant hire enough people to do their job so im stuck commenting on a forum.

I am having issues. Emails are being sent fine, but nothing being received.

Dear Liz Kelley, 

Thank you for reaching out here to the Microsoft Q&A Forum. 

I understand how frustrating it is to suddenly stop receiving emails. It's especially concerning that the problem is happening on both the web and your mobile app. This tells us the issue isn't with a specific device but with the account itself. 

Let's work through a few common settings that might be preventing your emails from arriving. 

1. Check Your Junk/Spam Folder 

Sometimes legitimate emails are mistakenly filtered. Please check your Junk Email or Spam folder to see if any missing emails were sent there. If you find one, right-click it and mark it as "Not junk" to prevent this from happening again. 

2. Review Your Inbox Rules 

You or someone with access to your account may have created a rule that is automatically moving or deleting your incoming emails. 

• On the Outlook website, click the Settings icon (the gear) in the top-right corner. 
• Select View all Outlook settings at the bottom. 
• Go to Mail > Rules and review the list. You can disable or delete any rules that might be causing the issue. 

3. Check Your Forwarding Settings 

If you have enabled email forwarding, your emails might be sent to another address. 

• In the same Mail settings, select Forwarding. 
• Make sure that "Enable forwarding" is turned off, unless you know you have it set up and want to keep it that way. 

4. Review Your Blocked Senders List 

You may have accidentally added a contact to your blocked senders list. 

• In the Mail settings, go to Junk email. 
• Check the Blocked senders and domains list to ensure you have not blocked any senders you wish to receive mail from. 

5. Check Your Storage Space 

Your mailbox might be full. If you have reached your storage limit, you won't be able to receive new emails. 

• Go to Settings > General > Storage to see how much space you are using. 
• You can free up space by deleting large attachments or messages. 

For more information, you can also refer to the Microsoft support article: Can't send or receive email in Outlook.com. 

Please let me know if any of these steps help. We are here to assist you further if needed.  

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Hi Liz,

Nice to meet you! I'm Randy, an Independent Advisor.

If you’re not receiving emails in Outlook,You can try this, first check your Junk/Spam and other folders, as rules or filters may be moving your messages. Next, confirm your mailbox isn’t full, since storage limits block new mail. Then, sign in directly at Outlook.com to see if the issue is account-wide or just in the app if emails show there, remove and re-add your account in the app to fix sync.

Kind regards,