Outlook | Web | Outlook on the web for business | Security
Managing security settings and protections in Outlook on the web for business
Check with the support site at https://support.virtru.com/hc/en-us .
Why Can't I Find the Virtru Button in Web Outlook?
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Williford, Robin (VDH)
0
Reputation points
I can't find the Virtru button on Outlook for the Web.
Outlook | Web | Outlook on the web for business | Security
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Ryan-N 13,335 Reputation points Microsoft External Staff Moderator2025-08-29T17:31:50.35+00:00 I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.
If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.
Thank you very much, and I wish you a great day.
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Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
2025-08-30T16:53:45.1433333+00:00 I hope this message finds you well.
This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.
If you found the answer helpful, we kindly invite you to mark it as the accepted answer
. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.
Thank you very much, and I wish you a great day.
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Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
2025-09-04T17:51:54.1466667+00:00 It’s been a while since my last message, and I wanted to check in to see if your issue has been resolved. If you have any questions or concerns, please feel free to share them with me.
If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.
Thank you very much, and I wish you a great day.
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2 answers
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Stefan Blom 341.8K Reputation points MVP Volunteer Moderator2025-08-30T18:15:31.36+00:00 -
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
2025-08-26T17:21:30.27+00:00 Thank you for reaching out to us.
Regarding the issue where you do not see the Virtru button in Outlook on Web (OWA), please follow the steps below to check and resolve the problem:
- Check if the Virtru add-in is installed
- In OWA, click “New message” to open the compose window.
- Click the “…” (more actions) icon or the Apps icon.
- Look for Virtru in the list of add-ins. If available, click to activate it.
If not visible:
- Go to Get Add-ins > Add a custom add-in > Add from URL.
- Paste the following link: https://cdn.virtru.com/outlookjs/manifest/VirtruForOutlook.xml
- Confirm to install the add-in.
Note: If you do not have permission to install add-ins, please contact your IT department for support in deploying it via the Microsoft 365 Admin Center.
- Activate the Virtru add-in
- After installation, create a new email and click the Virtru icon.
- Follow the instructions to activate (via Office 365 login or email verification).
- Once activated, the Virtru panel will display a Protection toggle to enable/disable encryption.
- Check Outlook settings
- Go to Settings > Mail > Customize actions.
- Ensure Virtru is selected under Add-ins so it appears on the toolbar.
- If the Virtru button is still missing
- Visit: https://outlook.office.com/mail/inclientstore
- Check under My Add-ins > Custom Add-ins to see if Virtru is listed.
- If listed but disabled, enable it. If not listed, you may need to reinstall or request IT deployment.
You can refer to the following article: https://support.virtru.com/hc/en-us/articles/1500010860821-Install-and-activate-the-Virtru-for-Outlook-365-Add-in-for-Web-Desktop-Mobile
Note: Microsoft is providing the above information as a convenience to you. Some of the websites are not under Microsoft's control. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link
If you have any updates regarding the issue or need further assistance, please feel free to share them with me.
In case you have any questions or concerns, don’t hesitate to reach out.
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