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LiveKernelEvent 117

Katyusha Abdallah 0 Reputation points
2025-09-08T13:21:46.4866667+00:00

Hey, I keep having this LiveKernelEvent code 117 error when playing games. My screen goes black, and there's USB unplug sound (this is probably my second monitor disconnected and reconnecting after screen back to normal), and then my game crashes. This is the report in Reliability History:

Source

Windows

Summary

Hardware error

Date

‎9/‎8/‎2025 8:09 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffff978c03d0a460

Parameter 2: fffff8018d2f76e0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_26100

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26100.2.0.0.768.100

Locale ID: 14345

Files that help describe the problem

WATCHDOG-20250908-2009.dmp

sysdata.xml

WERInternalMetadata.xml

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20250908_1_EC_0_inject.etl

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20250908_1_EC_0.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector.etl

memory.csv

sysinfo.txt

WERInternalRequest.xml

I've tried everything, I've keep my windows 11 updated, I've checked corrupt files and recover window image, I've reviewed my temp, and I've reinstall my NVIDIA driver cleanly using DDU, I've downgrading the driver to see if the driver is the problem, still no, I've also tried disabling every non Microsoft services when starting up, still happening.

I'm using Victus by HP Gaming Laptop 15 with Windows 11 Home Single Language, CPU 12th Gen Intel(R) Core(TM)i5-12500H, GPU Intel(R) Iris(R) Xe Graphics, and NVIDIA GeForce RTX 3050 Laptop GPU.

Please help me, its been happening since August this year, I don't know what I did to make this happened. For the last 6 hours, This error been happening 4 times, every time im playing a game. No matter what the game is. The crashes is also at random, so I really dont know what triggers it. .

[Moderator edit: Changed tag from Sysinternals ]

Windows for home | Windows 11 | Gaming
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1 answer

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  1. Clary-N 11,490 Reputation points Microsoft External Staff Moderator
    2025-09-09T00:31:48.78+00:00

    Hi Katyusha Abdallah,

    Thank you for reaching out to Microsoft Q&A regarding the LiveKernelEvent code 117 error you’ve been experiencing. This error is a TDR (Timeout Detection and Recovery) event, which happens when Windows detects the graphics card has stopped responding and fails to reset it, causing crashes. It is commonly linked to GPU driver issues, outdated BIOS or hardware faults, or power settings that affect GPU stability.

    Below are the steps I recommend to help resolve the problem:

    Step 1: Disable Hardware-Accelerated GPU Scheduling (HAGS)

    • Go to Settings → System → Display → Graphics → Default graphics settings.
    • Turn Hardware-accelerated GPU scheduling off.
    • Restart your PC.

    *Note: If you do not see this option, your system may not support HAGS or it may be disabled by the manufacturer. In that case, skip this step and continue with the next ones.

    Step 2: Force NVIDIA GPU for Games

    • Open NVIDIA Control Panel → Manage 3D settings → Global settings.
    • Set Preferred graphics processor to High-performance NVIDIA processor.

    Step 3: Adjust Power Settings

    • In Control Panel → Power Options, select High Performance.
    • In NVIDIA Control Panel → Power management mode, set to Prefer maximum performance.

    Step 4: Update BIOS and Chipset Drivers

    • Visit the HP Support website and download the latest BIOS and Intel chipset drivers for your model.
    • Install and restart your system.

    Step5: Run HP Hardware Diagnostics

    *Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    If the issue persists, I recommend performing an in-place upgrade of Windows 11. This process reinstalls Windows using the latest image while keeping your apps, files, and settings intact:

    1. Download the Windows 11 Installation Assistant from Microsoft’s official page
    2. Run the tool and follow the on-screen instructions to upgrade your system.
    3. After the upgrade, check for Windows Updates and reinstall any pending drivers if needed.

    *Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:   

    How to run In-place upgrade in Windows 11 - Microsoft Q&A 

    How to perform a Windows 11 In-place upgrade | Microsoft - YouTube 

    If the problem continues even after this step, it likely indicates a hardware-level issue with the GPU or related components. In that case, please contact HP Support for further diagnostics or repair options.

    Thank you for your patience and cooperation.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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