Share via

Microsoft Teams Blank Screen Issue (TM1134507 )

Scott I 30 Reputation points
2025-09-10T10:01:22.56+00:00

Going to https://www.intel.com/content/www/us/en/download/785597/863047/intel-arc-iris-xe-graphics-windows.html we can see the 32.0.101.7026 driver which is what MS recommend on their TM1134507 reference and this is compatible for Lenovo X13 laptops but not for Lenovo X1 laptops.

Which driver (if any) has been updated to fix this issue for Intel UHD adaptors that the X1 has.

I've heard that the fix will be incorporated into a Teams update rather than have to roll back or update drivers but can't get verification of this.

Can someone from Microsoft please confirm?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Answer accepted by question author

  1. Liora D 14,295 Reputation points Microsoft External Staff Moderator
    2025-09-10T11:31:50.4566667+00:00

    Hi @Scott I 

    Thank you for contacting Microsoft Q&A.  

    I’ve reviewed your case again and wanted to share an important update. Microsoft recently addressed an incident (TM1134507) where Teams desktop froze or showed blank screens during meetings due to specific Intel GPU driver versions (32.0.101.69xx series). This issue was active between Aug 11 – Sep 2, 2025, and matches the symptoms you described. 

    • Microsoft confirmed that updating to Intel driver version 32.0.101.7026 resolves the issue for affected Intel GPUs, including Arc and Iris Xe series. 
    • For Intel UHD adapters (such as those in Lenovo X1), the same principle applies:  
      • If your device is running a 69xx build, update to the latest Intel-provided driver or the OEM-certified equivalent when available. 
      • If Lenovo has not yet published 32.0.101.7026 for X1, you can install the Intel generic driver from Intel’s download center after confirming compatibility. 

    At this time, Microsoft has not announced a Teams client-only fix for this GPU driver issue. The official mitigation remains updating the graphics driver. During the incident, the recommended workaround was to use the Teams web app until the driver update could be applied. 

    What to do next: 

    1. Check your Intel GPU driver version (Win + R > dxdiag > Display tab). 
    2. If it’s in the 32.0.101.69xx range, update to the latest driver from Intel’s site. 
    3. Make sure Teams and Windows are fully updated. 
    4. If the problem persists, try using the Teams web app as a temporary workaround and let me know the details (driver version, Teams build, when crashes occur). 

    If you need any further assistance or have additional questions, please don’t hesitate to reach out. I'm here to help. 

    Thank you again for your patience and for choosing Microsoft Q&A forum. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    User's image
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Birger Hohmeier 10 Reputation points
    2025-11-20T11:20:22.1566667+00:00

    Hi Jeff,

    we’re seeing the exact same issue in our environment. All affected endpoints are Windows 11, fully patched, Intel Arc graphics, and every single case so far involves HP EliteBooks. We operate several generations, but only the 11th generation models are impacted.

    A few interesting findings from our side:

    For some users, installing the latest Intel driver immediately solved the problem.

    For others, the newest driver didn’t help at all, and black screens continued.

    On a couple of machines we only managed to get it stable with the following workaround:

    In Device Manager we removed the current Intel graphics driver, including ticking the box to delete the driver from the system.

    Windows then installed a basic fallback display driver.

    After around 10 minutes the system pulled a driver not from Windows Update, but apparently from within Windows itself.

    • That driver is version 6651 from 2025-03-18.

    With this version the devices finally stabilized and stopped showing black screen issues.

    We’re not blocking optional updates, but we’re asking users not to trigger the driver update manually, because installing the newer driver immediately brings the issue back.

    It’s obviously not a sustainable solution, but at least it provides stability until Intel or Microsoft address the root cause.

    If anyone has more data or a more permanent fix, we’d be glad to hear it.

    BR

    B.

    2 people found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.