Disabling auto payments

Hi @Marina Diachkova,

Thank you for your response, and I’m truly sorry to hear about the inconvenience you’re experiencing.

As a forum moderator, I’ll do my best to guide you through the available options. However, please note that I don’t have access to customer accounts, billing systems, or the ability to cancel subscriptions or make phone calls on your behalf. My role is to provide accurate information and direct you to the appropriate resources.

Since you mentioned the subscription was purchased directly from Microsoft and you're unable to cancel or change the billing frequency, it's possible that the subscription is currently in a locked billing state or managed under specific administrative settings.

To move forward, I recommend contacting Microsoft Support directly, where a billing specialist can securely access your account and assist with cancellation or changes. The dedicated support team has access to specialized tools and escalation channels that are specifically designed to handle cases like this efficiently and thoroughly.  If you're part of an organization, your IT administrator may also have access to manage subscriptions on your behalf.

To connect with Microsoft Support (Billing Department), your IT administrator can follow these helpful steps:

1/ Log into admin.microsoft.com with your admin credentials. If you don't have admin permissions, you'll need to contact someone in your organization who does. 

2/ Select the green help & support button typically located at the bottom right of the admin center dashboard. Click on it to open the support pane. 

3/ Type in “I need to cancel subscription planning” into the search bar.

4/ Select “Contact support”. 

5/ Choose your preferences: preferred contact method, preferred time zone, and preferred contact language. 

6/ Fill in your details and give a strong description of your problem for a quicker resolution. You can add a file, a screenshot, or a video for added support. Once you’ve filled out the details, select Contact me at the bottom. 

After submitting a support ticket, you’re welcome to share the ticket number with us if you’d like and this will help us track the progress more closely from our side as well. We are willing to be of assistance. 

Looking forward to your response and wishing you a great day ahead. 

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I can not talk now, and anyway my brother helps me with this at his PC. Could you please call him +79636063636, he speaks English and is available now, and can share screens as you offer

Hi @Marina Diachkova,

Thank you for your prompt response and for confirming the details.

Since you purchased your Microsoft 365 Business Basic subscription directly from Microsoft and would like to cancel it immediately, here’s how you can proceed:

1/ Go to the Microsoft 365 Admin Center

Visit Microsoft 365 admin center and sign in using the Microsoft account associated with your subscription.

2/ Navigate to Billing > Your Products

In the left-hand menu, click Billing, then select Your products.

3/ Select Your Subscription

Find the Microsoft 365 Business Basic subscription in the list and click on it.

4/ Cancel the Subscription Under Billing settings, choose Cancel subscription.

You’ll be given the option to:

• Cancel immediately (access stops right away)
• Cancel at the end of the current billing period (you retain access until then)

Since you prefer to stop access immediately, select Cancel now.

5/ Confirm and Submit

Follow the prompts to confirm your cancellation. You may be eligible for a prorated refund depending on your region and billing cycle.

If you don’t see the option to cancel, it may be because your subscription is already set to expire. In that case, no further action is needed.

For more details, please refer to Microsoft’s official guide: Cancel your Microsoft 365 subscription.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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