No sounds in Teams after connected to Virtual Desktop

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No sounds in Teams after connected to Virtual Desktop

Rebecca Ishihara (VML and Ogilvy Japan GK) 20 Microsoft External Staff

After connected to Virtual Desktop, the microphone in Teams set to remote audio and there's no sound when I talk in the meetings. How can this be solved?

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Answer 1

Demi-N 16,910 Microsoft External Staff Moderator

Hello @Rebecca Ishihara (VML and Ogilvy Japan GK

Thank you for posting your question in the Microsoft Q&A forum.

To better assist you, I’d like to confirm a few details to better understand your environment:

Which Virtual Desktop environment are you using? Azure Virtual Desktop, Citrix, VMware Horizon, or Windows 365 Cloud PC...
Does your microphone and speaker work correctly outside of the Virtual Desktop session?
Check for Media Permission in Teams

If media optimizations are loaded, the audio devices and cameras available locally will appear in the Teams device menu.

If the menu only shows Remote audio, quit the Teams app and restart it. If devices still don’t appear, check your local PC privacy settings:

Go to Settings > Privacy & security > Microphone.
Ensure Let apps access your microphone is toggled On.

User's image

Disconnect from the remote session, reconnect, and check again. If media optimizations don’t load at all, uninstall and reinstall Teams, then verify again.

Reference: Use Microsoft Teams on Azure Virtual Desktop - Azure | Microsoft Learn

Additional Note: In some cases, there might be conflicts with other applications using the microphone. Please try disabling microphone access for apps that do not require it, then reconnect to your Azure Virtual Desktop session and check if the issue persists.

Are you using the optimized version of Microsoft Teams for VDI (with the VDI optimization plugin installed)?

Here how to check:

Open Teams, click Settings > About > Version.
If optimized, you should see “Optimized” in the banner.
For example:

For installation details, refer to:

Install Teams for VDI

New VDI solution for Teams

Please share your answers to the questions above or let us know if you need further assistance. We’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Demi-N 16,910 Reputation points Microsoft External Staff Moderator

2025-09-29T14:13:42.23+00:00

Hi @Rebecca Ishihara (VML and Ogilvy Japan GK)

Just checking in to see if you need any further assistance. I hope the information provided was useful. And if you have any follow-up questions or new updates, feel free to let me know. I'm here to help!
Demi-N 16,910 Reputation points Microsoft External Staff Moderator

2025-09-30T10:02:10.0266667+00:00

Hi @Rebecca Ishihara (VML and Ogilvy Japan GK)

I hope you're doing well.

This is a gentle follow-up to check if your issue has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any difficulties, please feel free to share the specific steps you're stuck on, I’m here to assist further.

In the meantime, I’ll continue monitoring other threads to ensure timely support across the forum. If you need direct help, just tag me in your reply and I’ll respond as soon as possible.

Looking forward to your update!
Rebecca Ishihara (VML and Ogilvy Japan GK) 20 Reputation points Microsoft External Staff

2025-09-30T10:20:04.2133333+00:00

Thanks for your comments!

However I checked the settings and they are all same as your recommendations. I think it's the problem of remote audio and I cannot change it's settings as I don't have the right on remote desktop.
Demi-N 16,910 Reputation points Microsoft External Staff Moderator

2025-09-30T10:42:02.34+00:00

Hi @Rebecca Ishihara (VML and Ogilvy Japan GK)

Thanks for the update!

Since the settings match our recommendations and the issue seems related to remote audio permissions, I suggest checking with your IT administrator to review the virtual machine setup, especially the remote desktop configuration and audio redirection policies.

If the issue persists after that, your IT admin may consider raising a support ticket via the Microsoft 365 Admin Center. That way, the case can be escalated to the appropriate team for deeper investigation.

Please keep me posted if there’s any update, I’ll be happy to assist further if needed.

If the information above helps point you in the right direction, please consider clicking Accept Answer and giving an upvote. Your feedback not only lets us know we’re on the right track but also helps other users with similar questions easily find this thread and benefit from the suggestions. Your support makes it easier for the community to resolve their queries as well. Thank you!

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No sounds in Teams after connected to Virtual Desktop

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