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I have tried clearing cookies, still get the error 'Hmm...can't reach this page'. Further investigation says that my machine and internet are set up correctly, and rewards.microsoft.com server is down. This error has been seen since the beginning of 2025. My points are expiring in a couple of days, but I cannot redeem unless I can access the Redeem rewards page. Please help! Please extend the validity of the points till this issue is resolved, so that the points can be redeemed
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
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it is not a problem with network or connection,
its a problem with ms being douchbags.
when the acct is now restricted, you can still earn points, but cannot redeem them.
contact rewards support
https://go.microsoft.com/fwlink/p/?LinkID=823675
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I agree, ive been earning and redeeming for years no problem. Now it keeps saying acct is temp restricted and won't let me redeem. When I ask why, the response is not searching properly, like what? I don't even know what that means. I look up stuff all day and evidently its not to their liking. I was told it will automatically unlock when the searches are by their rules. It's been 2 mths. What exactly is the right kind of searches. I think it's a scam now to get out of giving people their rewards.
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best way it seems is to stop doing search and the dailys for a week or so and it should get removed and it's no use trying to even contacting them all seem to get is a bot reply back saying the same thing over and over again but yet they don't want users to use bot's/AI but yet they are with replays and they force AI answers when searching with no way to disable it.
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This is the correct answer. At no time do they inform you that you're account is "temporarily restricted" until you attempt to redeem. So they let you waste your time and deliver nothing.
i went to redeem points on xbox for an xbox card showed it took the points and went back to the rewards it didn't remove the points tryed a few times and nothing no error or anything and every time it clearly showed the after balance and said it counted. so i tryed once on bing rewards website to reddem and got an error saying Microsoft Rewards account is temporarily restricted. like what the heck no clue when or even why as i haven't gotten any emails saying anything and the last few times over month ago when i tryed to contact support got no reply back when i was telling them about the blasted 30 min cooldown between searchs. and there is nothing on the account to even show any type of restiction. so now sit and hope they even bother to answer back to fix this.
I agree, ive been earning and redeeming for years no problem. Now it keeps saying acct is temp restricted and won't let me redeem. When I ask why, the response is not searching properly, like what? I don't even know what that means. I look up stuff all day and evidently its not to their liking. I was told it will automatically unlock when the searches are by their rules. It's been 2 mths. What exactly is the right kind of searches. I think it's a scam now to get out of giving people their rewards.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 77%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
hi i cannot redeem any rewards its saying This item isn't available, either due to your region or log-in state, but you can still redeem your points for items listed on this Rewards redemption page.
still if I click on the other page it is saying the same
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Hello Sowmya R,
Thank you for reaching out to the Microsoft Q&A Forum!
It sounds like you're encountering a persistent error when attempting to access the Microsoft Rewards redemption page. I understand this must be frustrating, and I'm here to help you resolve this.
Despite initial reports suggesting the server was down, recent checks confirm that Microsoft rewards website is currently online and operational. This suggests the issue may be localized to your device or account, possibly due to:
Here are some appropriate solutions to troubleshoot the issue, please kindly follow:
1. Try Redeeming via Xbox or Bing Mobile App
2. Complete Browser Reset:
For Edge/Chrome
3. Try Different Browsers:
4. Flush DNS and Reset Network Stack
Run the following commands in Command Prompt (Admin):
ipconfig /flushdns
netsh winsock reset
netsh int ip reset
5. Contact Microsoft Support to Extend Expiring Points
There are confirmed cases where Microsoft support reinstated expired points or extended their validity after users reported redemption issues, you should:
To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.
Warm regards,
Hendrix Vu | Microsoft Q&A Support Specialist
Hello Sowmya R,
Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer.
Warm thanks,
Hendrix Vu | Microsoft Q&A Support Specialist
Changing from wifi to data was what helped...nothing else worked