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Hello,
why i cant see inside my Microsoft 365 account my android device in the connected devices?
thank you
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 2%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Only a PC or Mac is shown as a connected device, Android or other mobile device uses web access
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Hi @Andreas Mettas
Thank you for posting your question in the Microsoft Q&A forum.
May I ask if you are using personal or a business account?
Based on this article, mobile devices are not supported to be added in your Microsoft personal account. Manage devices used with your Microsoft account - Microsoft Support
If you are using a business account, your device must be joined with your organization domain to be listed.
Manage your work or school account connected devices from the Devices page - Microsoft Support
I hope this information helps.
If you have other questions, please feel free to ask. I'll be delighted to address it for you.
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Hello i am referring to the ms 365 devices
i am using a personal account
thank you
Hi @Andreas Mettas
Thanks for your update.
As I mentioned above, if you want your device to show up in connected devices, you will need to register it to your organization
To do that, use Microsoft Authenticator:
After finish doing that, go back to https://myaccount.microsoft.com/device-list to check if it shows up.
Note: You can only see the device in the "Devices" list for that one primary account (the one that registered/joined it). That means one device will only show up in the first account you registered.
Hi @Andreas Mettas
For personal account, you cannot add mobile devices.
Can you clarify what is your "m365 connected device"?
Personal accounts cannot add mobile devices.
Manage devices used with your Microsoft account - Microsoft Support
ok but just to make sure that we are on the same page i am refering to the 365 connected devices not to the microsoft account connected devices
Can you please share a screenshot where you check your connected device?
Also, can you clarify what do you mean by "m365 connected device"?
Is it the device signed in with your account or something else?
hello i am refering to the microsoft 365 connected devices and not in the microsoft account connected devices. i use a personal microsoft account. iniside the microsoft account you can see your microsoft account connected devices and also in another place (under subscriptions) the microsoft 365 connected devices. but its ok because so meone replied on the top thank you
Hi @Andreas Mettas
Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.
I'm glad that your concerns have been addressed.
thank you,
how can i delete the screenshot now?
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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